FINAL PROGRAMME - Post-Expo

More documents

Recommendations

Info

OperatiOns and technOlOgy cOnference 12:20 - Bring your shipment to life Ruud Riem-Vis, CTO, Jiiva, Switzerland Have you ever encountered problems with the current track-and-trace services? If you have, you will certainly understand why customers are always asking for more transparency, more frequent updates and proactive notifications. Various tracking technologies are appearing on the market, but few meet the specific exigencies of the postal market. In this presentation we will show you the different technical alternatives, and how you can bring your shipment to life. 12:35 - 12:45 Q&A 12:15 - 13:00 - e-Commerce Innovation Panel 12:15 - The new trend: Consumer relevancy (dSr) – The transformation of eCommerce Dirk Palder, member of the global postal leadership team, Capgemini Ten years ago, the Capgemini Group launched Consumer Relevancy. Since then the retail and consumer product industry has seen significant changes. Consumers are now armed with technology. Capgemini therefore launched the Digital Shopper’s Relevancy (DSR). Key findings of the DSR report on digital shoppers across developing and mature markets show the challenges of e-tailers in this new environment. The new shoppers expect a seamless integration across online, social media, mobile and physical stores. Is eCommerce still a field of play for Postal Services 3.0? 12:30 - E-commerce mailing and shipping system designed exclusively for postal operators Amine Khechfe, co-founder and general manager, Dymo Endicia, USA Dymo Endicia will demonstrate the benefit of deploying the right technology platforms for e-commerce mailing and shipping systems that incorporate a high level of security, functionality and scalability. The Dymo Endicia solution has delivered consistent 30% growth and has surpassed US$1 billion in printed annual postage. The system has been developed and perfected to meet the stringent rules and processes required by postal operators. Dymo Endicia will show how the right system not only prevents fraud but also enables postal operators to expand business reach into multiple market segments, support postal eco-systems and develop distribution channels for postal services. 12:45 - easyPack World: building a global network of parcel terminals Rafal Brzoska, CEO, InPost, Poland The presentation will examine the reasons why drop boxes are finally gaining momentum. Using a case study from Poland, it will outline why cooperation with e-retailers is the way to boost e-commerce, give details of a European project to install 16,000 machines by 2014, and explain how to build your own network without any huge investment. Day 2 - Wednesday 19 September 09:30 - 17:00 - Handling mail and Parcels Efficiently Challenge 09:30 - The adaptable post Dr Pierre Kacha, director, Postal Practice, Decision/Analysis Partners, USA Posts have excelled at developing and applying standardised processes to push mail to its destination. Today, information and intelligence enable posts to manage their networks in a dynamic fashion to dramatically reduce costs while meeting service standards. The presentation identifies four distinct areas where posts can develop an adaptable and dynamic approach to modern operations management. Special focus on revenue protection in the mailstream 09:50 - revenue protection: easy money Karin Vierwind, director Order to Cash, PostNL, Netherlands From the end of this year, 18 new culling-facing-cancelling machines (CFCs) will enable PostNL to intercept even more underfranked mail items. Cautious estimates suggest that from 2013 we will be able to trace at least twice as much underfranked mail, and then impose the necessary charges. PostNL will present the business case as well as the solution. 10:05 - Protect your revenue streams: how to make it happen Johan van Duijne, business development manager Postal Solutions, Neopost, Netherlands Revenue protection is increasingly taking a prominent place on every post’s agenda. However, the road to get there often appears to be long and winding. ‘How do I make it happen today?’ is the question. In a short presentation, Neopost will demonstrate how major results can often be achieved without a major investment in time, money or resources. The key is to focus on quick wins. Today, many of these opportunities can be found in the last 10-20% of manual handling processes, activities that have often been off radar to postal operators.
10:20 - mission possible! Postal revenue recovery with military precision Mark Andrew Ryder, head of Marketing, Prime Vision, UK The British Forces Post Office (BFPO) challenged the postal industry by proposing a parcel sorting solution for its new global sort centre in west London. As a postal organisation BFPO has one of the highest percentages of handwritten mail – 60%+ – and also supports different address formats including standard UK postal, military operation code names and BFPO addresses. This presentation is a case study of the solution (ParcelMatch), including how the system enables revenue recovery savings of £1 million per annum. 10:35 - Franking services: basic functionality for success Markus Erling, technical director, CodX Software AG, Switzerland National authorities are forced to defend their market share. Franking is one way to do so. Franking includes the ‘billing after service’ aspect and requires databases covering master data such as customer and individual contract data, pricing models, etc. Supporting systems such as CodX PostOffice offer this item treatment and derive all other processes from a huge data collection of all detailed item properties. Quality and efficiency are raised dramatically: proof of billing for each item; ability to track also for regular items; cost-efficient treatment of return mail; professional complaint management; from cheapest direct mail to valuable registered mail. 10:50 - 11:00 Q&A 11:00 - 11:20 Break Experiences from the Postal Operators bOOK nOW REGISTER ONLINE! 11:20 - Automated postal technology and system for the future post office Heechul Bae, senior research engineer, Electronics and Telecommunications Research Institute (ETRI), Korea The market environment in the postal business has been rapidly changed to the competitive situation. Automated postal systems are used to create operating cost savings due to the reduced mail volume. Moreover, it should be a future target system for satisfying the needs of smart customers. Under the smart environment, an automated postal system for the future post office has been designed. The conceptual system can be classified into three parts: process design, automation technology, and automation corner and post office. In particular, automation technologies are applied to design the proposed system for eliminating inefficiencies and inaccuracies in the future post office. 11:35 - The Saudi Post experience of building up a measurement system Ahmad Alanazi, general supervisor of Internal Audit, Risk Management, Followup, Control and Quality Management, Saudi Post, Saudi Arabia The presentation will introduce KPI’s. It will then move on the explain how we identify the main measuring area and set up the measuring point; set up the KPIs; prepare the format and the measuring time; prepare the training materials; start the test; and automate by using exacting software. 11:50 - Increased network efficiency through advanced identification and volume measurement systems Amadeus Kurz, Hermes Logistik Gruppe Deutschland, Germany Martin Voss, strategic industry manager, Sick AG, Germany While the volumes of shipments are steadily increasing in CEP industries, the object sizes, shapes and materials vary on an ever-growing scale. Customers expect maximum flexibility from their service operator, which in turn creates new challenges for systems and processes. With the implementation of highly efficient identification and volume measurement systems from Sick – designed specifically to meet Hermes requirements and in conjunction with a new sorting system – Hermes significantly improved the efficiency and transparency of its processes and delivery network. Resulting benefits: shorter delivery times, improved track-and-trace capabilities and optimised loading processes. 12:05 - A comprehensive postal eCommerce offering – based on uPu framework Harald M. Weyerich, director, Postal Technology Centre, UPU, Switzerland International eCommerce is THE area of growth in postal business. Posts are the only organizations who can internationally manage the purchase handling, postal identification, the shipment of the merchandise, its customs processing and the payment in a fully integrated (one-stop-shopping) manner including the compliance with international security rules. The UPU provides the necessary regulation and IT infrastructure to enable every postal operator to offer this comprehensive eCommerce service to its customers regardless of the post’s development level. 12:20 - 12:30 Q&A 12:30 - 13:45 Lunch www.postexpo.com 9
Page 1 and 2: 18, 19, 20 September 2012 Brussels,
Page 3 and 4: The World Postal Business Forum at
Page 5 and 6: Presentation title TBC Dato Khalid
Page 7 and 8: Day 3 - Thursday 20 September 09:30
Page 9: 10:05 - Where the black swan bites
Page 13 and 14: 16:00 - Address reading for efficie
Page 15 and 16: Innovation & Exchange 15:35 - Cleve
Page 17 and 18: BIOGRAPHIES FOR 2012 Profiles of ke
Page 19 and 20: delphine desgurse, head of Strategi
Page 21 and 22: Ian Kerr, CEO, POAAL Ian Kerr is th
Page 23 and 24: Indrek Oolup, export director, Clev
Page 25 and 26: Toomas Turk, head of Info-logistics
Page 27 and 28: EVENT INFORMATION Welcome to Brusse
Page 29 and 30: LIST OF EXHIBITORS FOR 2012 UPDATED

FINAL PROGRAMME - Post-Expo

You also want an ePaper? Increase the reach of your titles

Delete template?

Save as template?