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FINAL PROGRAMME - Post-Expo

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Innovation & Exchange<br />

15:35 - Cleveron: changing consumer preferences in parcel delivery<br />

Indrek Oolup, export director, Cleveron plc, Estonia<br />

The presentation will provide an update on ongoing projects in which Cleveron is involved as a parcel terminal<br />

supplier. It will include details of new features, recent feedback from users, and the most recent experience of<br />

customers who are implementing the parcel terminal delivery concept in their respective countries.<br />

bOOK<br />

nOW<br />

REGISTER<br />

ONLINE!<br />

15:50 - Cross-national address database and the value for alternative posts<br />

Wilfried Hahn, director Product Management, Pitney Bowes, Germany<br />

The cross-national database allows alternative posts to share information about their logistical delivery data. This<br />

includes delivery routes as well as last mile address data. The benefit is that the mail only needs to be registered<br />

once, even if a second service provider has to deliver it. All final routing information is provided in a barcode and in a<br />

database that will be shared between the partners. This is a huge benefit for alternative posts.<br />

16:05 - Choosing the right unaddressed mail business model to meet the challenges of tomorrow<br />

Neale Horstead, international business development manager, Duplo International Ltd, UK<br />

Unaddressed mail can provide a vital revenue stream for posts wishing to support their last mile delivery<br />

infrastructure against a backdrop of declining addressed mail volumes. However, posts need to find the right<br />

balance between the quality of service advertisers want and are willing to pay for, compared with the return on<br />

investment and the subsequent impact on a postman’s time spent on his walk. The choice of business model will<br />

depend on a number of factors, but is key to providing a service that is competitive, profitable and flexible enough<br />

to take account of changing market conditions.<br />

16:20 - An agile approach to route-planning software implementation<br />

Francis Demers, project director, GIRO Inc, Canada<br />

Project management using an agile approach can lead to faster implementation and early benefits for organisations<br />

that work closely with Giro throughout the project. Starting with the standard version that will evolve based on<br />

feedback from the first pilots, this approach can also increase the level of acceptance by providing continuous<br />

visibility to stakeholders. Early benefits can be used to finance the evolution of the system in view of final<br />

deployment. The approach shifts the emphasis from very formal acceptance specifications to a collaborative<br />

approach based on an evolution-based system.<br />

16:35 - Fleet monitoring: upgrading/increasing the new definition of postal delivery<br />

Martin Kyburz, owner, Engineer Bureau M. Kyburz AG, Switzerland<br />

Fleet monitoring is widely used by logistics companies in cars and vans. We will show how fleet monitoring can also<br />

be used for the last-mile delivery. An interactive platform allows real-time monitoring not only of the location but<br />

also of the status and the service history of each vehicle. Service and maintenance actions can be managed actively<br />

regarding the condition of each vehicle – thus increasing the readiness of the vehicles. In addition, the data may<br />

help to reconstruct any potential accident.<br />

16:50 - 17:00 Q&A<br />

Day 3 - Thursday 20 September<br />

09:30 - 12:30 - The <strong>Post</strong> Office reinvented<br />

MODERATOR:<br />

Koen Vandaele, managing partner, Deloitte Consulting<br />

Challenge<br />

09:30 - <strong>Post</strong> offices reinvented<br />

Ian Kerr, CEO, POAAL, Australia<br />

Who are the ‘right people’ to run post offices? How can a post office be a profitable retail business while maintaining<br />

a public-service aspect? What political will is needed to support the reinvention of the post office network? What<br />

does the growth in e-services mean for a bricks-and-mortar network? What role will self-service terminals have in<br />

post offices?<br />

Experiences<br />

09:50 - Transformation of the <strong>Post</strong> Office Network<br />

Kevin Gilliland, network and sales director, <strong>Post</strong> Office Ltd, UK<br />

<strong>Post</strong> Office Network and Sales director Kevin Gilliland will talk about the transformation of 6,000 <strong>Post</strong> Office<br />

www.postexpo.com 13

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