FINAL PROGRAMME - Post-Expo

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OperatiOns and technOlOgy cOnference branches, as part of the business’s strategy of growth, customer excellence and modernisation. The programme, made possible by the largest ever investment and support programme in the history of Post Office, will greatly enhance customer service and help to secure Post Offices at the heart of communities across the UK. 10:10 - developing a business technology approach Alberto Scaduto, head domestic and international ICT management, Poste Italiane, Italy A case study of the ICT experience regarding Post Italiane group, with a focus on a solution for postal counter automation for the re-engineering of post office business processes. 10:30 - A radical rethink: repositioning post offices as digital hubs Gary Coyle, CEO, Community Infopoint, UK The Global Post Office network traditional business model is not sustainable as more consumers embraces digital. How can Post Offices executives use technology as an enabler to assist in building deeper and more personal relationships with their existing customer base? Positioning the local Post Office in every community as the digital link between Government, Business and the Citizen by fully utilising the high levels of trust that consumers associate with the Post Office brand. How Post Offices can benefit from the rise and growing consumer adoption of collaborative consumption services. 10:50 - Improvement of sales in postal access points through staff training Viktorija Gruzauskiene, head of HR department, AB Lietuvos Pastas, Lithuania In 2011 Lithuania Post implemented several training programmes, during which heads of post offices and customer service staff underwent training on sales and customer service. In June 2011 the company set up a programme for the improvement of sales skills. During the course of training arranged in July-November 2011, 1,453 employees were given relevant training. As a result of the training on sales, turnover from retail and commission sales increased by 50% in comparison with 2010 (EUR 1.24m in 2010 and EUR 1.87m in 2011). The investments in training made approximately EUR 11,600. Innovation & Exchange 11:10 - Leveraging near-field communication for postal retail Donal McGuinness, managing director - Escher Interactive Services, Escher Group, Ireland With the proliferation of NFC-enabled smartphones, post office networks have the potential to become the largest retail infrastructures in the world today. The technology offers opportunities for implementations such as track and trace, travel cards, banking and electronic (contactless) wallet. This paper addresses the services offered by this cutting-edge technology and how post offices can respond to the potential revenue opportunities. 11:25 - The fight against fraud and manipulation of post and mail in russia Boguslaw Stich, sales director international, Polygraph Protect Moscow, Russia A presentation looking at how the use of a multi-function security seal has proved to be successful in the battle against fraud. It will include a look at the diverse issues facing Russian Post and the different proposals to solve the problem. The results and the development of a very special product including RFID technology will be presented. 11:40 - PCI challenges for payment card handling at the teller counter David Stephen McEvoy, CEO, Electronic Trade Solutions Ltd, Ireland A presentation on the impact of the PCI (payment card industry) regulations for payment card handling at the post office teller counter. These evolving debit and credit card security regulations represent an ongoing technology challenge for not only the hardware mix of the traditional teller counter but also the nature of customer/teller interaction. This increased security also brings opportunity in terms of the capacity to offer additional services such as national ID card lifecycle services and banking services, and also improving client branch experience through faster queues, flexibility and greater security confidence. 11:55 - Colvir Postal Solution: delivering tangible benefits with end-to-end integration Syed Hamza Matin, deputy chairman, Colvir Software Solutions Ltd, UK In the new era, the post offices are an instrument to provide affordable electronic and financial services to all segments of society, to improve access and to foster financial inclusion. A totally integrated end-to end centralised solution enables implementation of the universal postal counter for all types of transactions (postal, financial, banking and retail) whether performed by post officer, remote post agent or via self-service devices, resulting in flexible and economical services with an outcome of sustainable increase of revenue. This has been the experience of two major postal organisations, which were able to handle huge volumes at decreased transaction costs. 12:10 - 12:30 Q&A GROUP BOOKING DISCOUNTS DISCOUNTS FOR 3 OR MORE DELEGATES! Go online for full details and to receive your discount: www.postexpo.com
BIOGRAPHIES FOR 2012 Profiles of key figures from the postal and courier industry speaking at POST-EXPO 2012 dr Nabil AbuElAta, president - CEO, Accretive Technologies Inc Dr Nabil AbuElAta is a Doctor of Mathematical Sciences. He is the founder of Accretive Technologies, a world authority in predictive management of dynamic complexity. His main interest is mathematical methods and dynamics of structures with a wide range of applications: celestial mechanics elementary particles and compound servicing. Nabil is the inventor of Model-Based Architecture methodology and X-Act Technology. He served the space and nuclear authorities and organisations then moved to the IT world, where he had a long career during which he contributed to the evolution of a large spectrum of technologies. He then moved to corporate responsibilities, where he became CTO of First Data Corporation until 2002. Ahmad Alanazi, general supervisor of Internal Audit risk management Followup Control and Quality management, Saudi Post Ahmad Alanazi is a postal services professional with experience in quality management performance and strategic management RFID and risk management. michael J. Amato, vice president engineering systems, united States Postal Services Michael J. Amato was named vice president of Engineering Systems in May 2011. He reports to the chief information officer and executive vice president. In this role, Michael oversees engineering efforts focused on automation systems, including those for the organisation’s Automated Postal Centers and Integrated Retail Terminals. Additionally, he directs all engineering and acquisition support functions, including the design and development of new automation, and material handling systems. Since being hired as a maintenance mechanic in 1985, Amato has worked on numerous postal automation programmes specialising in letter mail automation and computer systems. Heechul Bae, senior research engineer, Electronics and Telecommunications research Institute (ETrI) Heechul Bae is a senior member of the Postal & Logistics Technology Research Department at the Electronics and Telecommunications Research Institute (ETRI), Daejeon, Korea. He received an MSc in Industrial Engineering from Pusan National University Korea in 2005. His research interests include SCM and system analysis and design for Korea Post. Stefan Berndt, product manager Sortation, Pitney Bowes Stefan Berndt has worked for Pitney Bowes since 2003, providing sorting solutions to the postal market. Based in Germany, he works closely with alternative posts and also national postal providers to establish value-added service solutions in the growing market. He is currently European product manager for sortation solutions. dato Khalid bin Abdol rahman, CEO, malaysia Post Dato Khalid bin Abdol Rahman was appointed group chief executive officer of Pos Malaysia on 1 January 2012. He has a wealth of experience in various fields including leasing merchant banking and finance. Prior to joining Pos Malaysia Dato’ Khalid held various positions in the DRB Conglomerate from 1997 to 2011. He was the group general manager Corporate Planning and Business Development of Tradewinds Corporation from 1997 to 2006. In August 2006 he joined DRB-Hicom Group as senior general manager Planning, and was subsequently appointed group director Corporate Planning in August 2009. Søren Boll, vice president of Sales, Syslore Ltd As vice president of Sales Søren is responsible for heading Syslore’s worldwide sales efforts within the postal industry. He has a long sales and services management experience in the postal industry, including postal parcel and logistics businesses. Søren is a Dane based in Syslore’s office in Denmark. Jean-Baptiste Boneu, business development manager, Greenovia Jean-Baptiste Boneu is the business development manager of Greenovia, the advisory subsidiary of the French mail group La Poste dedicated to environmentally friendly transport and mobility. Greenovia’s mission is to assist public and private actors in the challenging transition towards sustainable mobility. Before joining Greenovia Jean-Baptiste worked as a senior consultant in the Climate Change and Sustainability Services of Ernst & Young in Paris, and as a Sustainable Responsible Investment (SRI) analyst in an asset management company. He graduated from ESCP Europe and from the Indian Institute of Management Lucknow. Through the numerous projects he participated in with both private and public entities, Jean-Baptiste has gained in-depth expertise in sustainability, climate change strategy and especially in sustainable transportation, electric vehicles and infrastructure. rafal Brzoska, CEO, InPost Rafal Brzoska is the founder and a co-owner of the Integer.pl Group companies, which he has been developing from the very beginning of their activity. He has built a nationwide unaddressed and addressed mail distribution network, which has achieved the leading position on the Polish distribution market. InPost was awarded a World Mail Award for Growth in 2010 and World Mail Award for e-commerce and Innovation in 2011. Rafal is an experienced manager specialising in emerging markets with high growth potential. The group successfully debuted on the Warsaw Stock Exchange on 30 October 2007 and achieves over 850% ROI. Rafal is a graduate of the Management and Marketing Faculty at Cracow University of Economics. www.postexpo.com 15
Page 1 and 2: 18, 19, 20 September 2012 Brussels,
Page 3 and 4: The World Postal Business Forum at
Page 5 and 6: Presentation title TBC Dato Khalid
Page 7 and 8: Day 3 - Thursday 20 September 09:30
Page 9 and 10: 10:05 - Where the black swan bites
Page 11 and 12: 10:20 - mission possible! Postal re
Page 13 and 14: 16:00 - Address reading for efficie
Page 15: Innovation & Exchange 15:35 - Cleve
Page 19 and 20: delphine desgurse, head of Strategi
Page 21 and 22: Ian Kerr, CEO, POAAL Ian Kerr is th
Page 23 and 24: Indrek Oolup, export director, Clev
Page 25 and 26: Toomas Turk, head of Info-logistics
Page 27 and 28: EVENT INFORMATION Welcome to Brusse
Page 29 and 30: LIST OF EXHIBITORS FOR 2012 UPDATED

FINAL PROGRAMME - Post-Expo

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