FINAL PROGRAMME - Post-Expo

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Organised by the Universal Postal Union WOrLd POSTAL BuSINESS FOrum mastering the Future: New models for a Sustainable Postal Sector Day 1 – Tuesday 18 September 09:15 - 12:15 - Special Introductory Session on e-Commerce - How High is the Summit of the e-Commerce Boom? e-Commerce is now one of the most important growth areas in postal services. The various stakeholders of the postal sector, including governments, posts and technology providers, are realising the opportunities of adapting the physical delivery network of the posts to the needs of the new e-Commerce customers. Although e-Commerce undoubtedly offers strong growth prospects, including increased postal traffic and new product development, there are also barriers to success that need to be overcome. This special introductory forum session will consider and analyse the current e-Commerce boom from multiple industry and sector perspectives. MODERATOR: Alex Valdettaro, global account manager, Swiss Post, Switzerland Speakers: Facilitating the single market for e-commerce: a business and regulatory perspective Joost Vantomme, chair, European affairs committee, PostEurop, Belgium Overview of e-Commerce developments in Europe Dr Susanne Czech, secretary general, European Multi-Channel and Online Trade Association, Belgium Global e-Commerce trends and potential James Roper, CEO, Interactive Media in Retail Group, UK bpost’s e-Commerce strategy Peter Somers, CEO, bpost Parcels and International, Belgium 10:35 - 10:50 Q&A 10:50 - 11:00 Break Presentation title TBC Werner Neunzig, managing director, Readers Digest (Germany, Switzerland and Austria), Germany The internationalisation of the European Bonprix business with a special focus on the needed logistical network Thomas Carroux, general manager, Bon Prix, Germany The strategic importance of B2C distribution Patrick Maier, head of PostLogistics, International and E-Fulfilment, Swiss Post, Switzerland 12:00 - 12:15 Q&A 14:00 - 17:15 CEO Forum - mastering the Future Posts of the world are changing their businesses to adapt to the new realities of the postal sector. Some are fully embracing the digital world, some are concentrating on revamping traditional physical services, others are investing heavily in financial services, all to ensure the sustainability of their businesses. The emphasis is now on developing business models to fit the environment of the current decade. The traditional CEO Forum at POST-EXPO will again feature chief and top executives from posts, who will give their insights into the changes taking place in the sector and tell the audience how they are mastering the future for their companies. MODERATOR: Marten Buettner, head of global mail, LKE Group, Germany 14:00 - 14:10 Introduction by moderator Speakers: Presentation title TBC Johnny Thijs, CEO, Bpost, Belgium Edouard Dayan, Director General, Universal Postal Union, Switzerland Presentation title TBC Alexander Kiselev, CEO, Russian Post, Russia LibanPost: more than a postal operator, a daily life facilitator Khalil Daoud, CEO, Liban Post, Lebanon
Presentation title TBC Dato Khalid bin Abdol Rahman, CEO, Malaysia Post, Malaysia 15:25 - 15:45 Q&A 15:45 - 16:00 Break roundtable debate - delivering the future: how the G20’s postal services are meeting the challenges of the 21st century 16:00 - 16:30 Introductory presentation by Scott Druck, partner, Oxford Strategic Consulting, UK Followed by an analysis and debate by postal experts ANIMATOR Ingemar Persson, independent consultant, Sweden 16:30 - 17:15 Panellists include: Jean-Paul Forceville, chairman, PostEurop, Belgium Michael J. Amato, vice president engineering systems, United States Postal Services, USA Day 2 - Wednesday 19 September 09:30 - 12:45 - Postal Sector Innovation: New Strategies for a Sustainable Future ‘Innovate in order to succeed’ is a key imperative for postal sector companies in today’s environment. The strategic need to innovate in the postal sector is driven by several factors, including maintaining competitive advantage and the quickly evolving digital space. But it is one thing to recognise and accept that innovation is a strategic imperative and another to master it successfully. This session will explore the options for innovation, which could include new products and services, process efficiency, increased productivity and more effective customer interaction. Many posts are already innovation-orientated, others may be lacking the confidence to do it or do not have the know-how. An expert panel drawn from posts and other sector companies and organisations will share their knowledge and debate this key issue. MODERATOR: Dirk Palder, member of the global postal leadership team, Capgemini 09:30 - 09:35 Introduction by moderator Speakers: A fresh look at frozen goods: how post and parcel players could shake up the grocery market Dr Achim Dunnwald, principal, McKinsey & Company Inc, Germany Strategy and innovation: where do we go from here? Dr Kristian Sund, senior lecturer, Middlesex University, UK Future solutions in logistics: insights into dPdHL research and development initiatives Martin Wegner, vice president, solutions, patents and performance management, Deutsche Post DHL, Germany Enhancing open innovation within the postal sector Delphine Desgurse, head of strategic planning and market intelligence - innovation department, Groupe La Poste, France 10:55 - 11:10 Q&A 11:10 - 11:25 Break relatiomail: a striking, innovative answer to declining transactional mail volumes Valérie Godin, manager Solutions, bpost, Belgium reversing the trend: ensuring mail profitability despite declining mail volumes Deborah Spring, associate director, Bevington Group, Australia New technology: mastering it successfully in daily operations Alain Ferard, CEO, Neopost ID, France 12:25 - 12:45 Q&A bOOK nOW REGISTER ONLINE! www.postexpo.com 3
Page 1 and 2: 18, 19, 20 September 2012 Brussels,
Page 3: The World Postal Business Forum at
Page 7 and 8: Day 3 - Thursday 20 September 09:30
Page 9 and 10: 10:05 - Where the black swan bites
Page 11 and 12: 10:20 - mission possible! Postal re
Page 13 and 14: 16:00 - Address reading for efficie
Page 15 and 16: Innovation & Exchange 15:35 - Cleve
Page 17 and 18: BIOGRAPHIES FOR 2012 Profiles of ke
Page 19 and 20: delphine desgurse, head of Strategi
Page 21 and 22: Ian Kerr, CEO, POAAL Ian Kerr is th
Page 23 and 24: Indrek Oolup, export director, Clev
Page 25 and 26: Toomas Turk, head of Info-logistics
Page 27 and 28: EVENT INFORMATION Welcome to Brusse
Page 29 and 30: LIST OF EXHIBITORS FOR 2012 UPDATED

FINAL PROGRAMME - Post-Expo

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