Conrad Manila Guest Service Directory

G U E S T S E R V I C E S

OUR F A C ILITIES
C onr ad Spa
Conrad Spa is located at Level 4, offering a range of massage and wellness treatments using natural and organic
ingredients. Open daily from 9 am to 10 pm. Please press the 'Conrad Service' button on your telephone for assistance
or should you wish to book a treatment.
F itness C entr e
The Fitness Center is accessible 24 hours daily, located at Level 3 Mezzanine, fully-equipped with a range of modern
exercise and fitness equipment. The Fitness Center is supervised from 6 am to 10 pm; key access is required
beyond these hours. Please press the 'Conrad Service' button on your telephone for more information.
Swimmin g P ool
An outdoor swimming pool is located at Level 3, open daily from 6 am to 10 pm.
RES T A URANTS, B ARS AND L OUNGE
Brasserie on 3
Brasserie on 3 is the hotel’s restaurant that redefines balance cuisine with a hearty and healthy menu.
Located at Level 3, South Wing, open daily from 6:00 am to 10:00 pm.
China Blue by Jereme Leung
Conrad Manila’s specialty restaurant that offers modern Chinese cuisine with a local flair, featuring a menu specially
created by Chinese celebrity master cher Jereme Leung.
Located at Level 3, North Wing, open daily from 11:00 am to 2:30 pm for lunch and 6:00 pm to 10:00 pm for dinner.
C Lounge
C Lounge transforms from a cozy lounge by day to a destination bar by night, with a wide range of specialty beverages,
afternoon tea, and signature cocktails, with al fresco pocket seats overlooking the bay to enjoy the famed sunset.
Located at Level 3, open daily from 11:00 am to 12:00 am.
Bru Coffee Bar
Enjoy fresh brews and blends, handcrafted sandwiches, home-baked bread and pastries, available for pick-up.
Located at Welcome Lobby, open daily from 9:00 am to 6:00 pm.
Sails Pool Bar
Gaze out over the sparkling waters while enjoying a refreshing smoothie or signature cocktail
Located at Level 3, open from 9:00 am to 8:00 pm during weekdays and 8:00 am to 8:00 pm on weekends.
In-R oom Dinin g
You may enjoy dining in the privacy of your own room with the hotel's in-room dining, available 24 hours.
Please press the 'In-room Dining' button on your telephone to order.

HERE ON BUSIN ESS
Meetings & E vents
For enquiries concerning meetings, business events, the Ballroom, Meeting Rooms, Conference Rooms and Boardrooms
please contact our Conference & Events team at ext. 1218/1214.
I n ternet Access
To connect to the Hotel’s WiFi¹, kindly follow the steps below:
From Your Room:
1. Turn on WiFi access on your device
2. Connect to “HHONORS”
3. Key in your Last Name and Room Number
4. Click Connect
5. Select Standard or Premium² found in the list options and the duration
6. You are now connected to the Internet
¹ Complimentary Standard WiFi for Hilton Honors members only, charges apply for non-Hilton Honors guests.
² Premium WiFi upgrade charges apply for HHonors Blue, Silver or Gold members, and non-Hilton Honors guests.
From Public Area (i.e. Lobby, F&B outlets, Swimming Pool and Executive Lounge)
1. Turn on WiFi access on your device
2. Connect to “Hilton Honors Lobby”
3. Click Complimentary Access
4. Click Connect
5. You are now connected to the Internet

O THER SER V I CES
Accessible Facilities
The hotel provides rooms designed to facilitate quests with special needs. There are rooms with facilities for persons
with disabilities (PWD), and wheelchairs are available for those who require them. Please press the 'Conrad Service'
button on your telephone for assistance.
Adaptor
There is an electric socket on the side of the desk that is suitable for all plugs. Please press 'Conrad Service' should
you require any type of transformer or additional adaptors.
Air C onditioning
Your room is air conditioned at pre-set levels. The wall-mounted thermostat is designed to allow you to adjust temperature
to your personal level of comfort.
Airline Confirmation
Please call 'Conrad Service' should you require assistance with confirming your flight.
Alarm Clock
A wireless, Bluetooth-enabled audio device that also functions as an alarm clock is located on your bedside table,
displaying local Manila time. Please press 'Conrad Service' should you have any trouble setting the alarm.
To schedule a personal wake-up call, please press the Wake-up Call' button on your telephone.
Automated Teller Machine
BDO ATM. Located at the Welcome Lobby of the hotel on the ground level near the Concierge Desk.
Bathroom Amenities
Guest may choose from a variety of amenities available upon request.
Breakfast
Buffet breakfast is served at Brasserie on 3 at Level 3, available from 6 am to 10:30 am. Guests accommodated in
Executive Rooms and Suites have the option to enjoy buffet breakfast at the Executive Lounge on Level 7 available
from 6:30 am to 10:30 am. Please press the 'Conrad Service' button on your telephone for more information or assistance.
C heck -in / Check -ou t T ime
The standard hotel check-in time is at 3 pm, while check-out time is at 12 noon. Should vou wish to extend these times.
we can accommodate the request upon room availability, subject to applicable charges.
Church locations and Places of Worship
Please press the 'Conrad Service' button on vour telephone for more information.
Coffee
A espresso machine is located at the minibar for your convenience.
Concierge
The Concierge desk is located at the Welcome Lobby on the Ground Level. Please press the 'Conrad Service'
button on your telephone should you require assistance with your luggage, transportation, flight booking or
confirmation, among other services.

Conrad Service
Conrad Service is your one-stop service center during your stay at the hotel. Simply press the "Conrad Service"
button on the telephone for any request you may have.
Credit Cards
The hotel accepts all major credit cards. Should you wish to make other credit arrangements,
please press the 'Conrad Service' button on your telephone.
Drinking Water
Bottled drinking water labelled 'complimentary' is available in our room. Please note that water from the tap is not potable.
Emergency
Please press the 'Emergency' button on your telephone to report an emergency situation.
Engineering
Should you require technical assistance in our room, please press the 'Conrad Service'button on vour telephone.
Executive Lounge
The Executive Lounge is located at Level 7, exclusive to guests staying in the Executive Rooms and Suites.
The lounge is equipped with private meeting rooms and business facilities, open daily from 6:30 am to 11 pm
Guests with access to the Executive Lounge may enjoy complimentary breakfast, afternoon refreshments,
early evening cocktails, Wi-Fi Internet access and use of the meeting rooms.
Express Check-out
We can arrange for your bill to be delivered to your room the night prior to our departure, or you can also view
your guest folio through this menu. Please press the 'Conrad Service' button on your telephone for assistance.
Floral Arrangement
Flower bouquets and arrangements are available for sale at the hotel. Please press the "Conrad Service' button for assistance.
Foreign Currency Exchange
Please approach the Front Desk, or press the 'Conrad Service' button on your telephone for more information.
Function Rooms
All function rooms and ballrooms are located at Level 3.
Guest Registration
As per Philippine government regulations, all in-house guests must register at the Front Desk
Hilton Honors
Hilton Honors is the hotel's lovalty program. Please contact the Front Desk should you wish to enrol.
Housekeeping Supplies
Housekeeping will provide special quest room amenities. Pillow menu, extra blankets, baby cribs, minibar replenishment,
among others, are available upon request. Please press the 'Conrad Service' button on your telephone for assistance.

Ironing Boards
Iron and ironing boards are available in all quest rooms for your convenience.
Jogging
Guests may jog in the vicinity of the hotel along Manila Bay, or in the outdoor area of The Veranda at Level 4.
Laundry, Dry Cleaning and Pressing
A laundry and dry-cleaning list is available in the wardrobe of your room. Should you require laundry services,
please press the 'Conrad Service' button on your telephone to arrange for collection. For laundry collected before
10 am, clothes will be delivered before 7 pm the same day, otherwise, delivery will be the next day.
Express service of five (5) hours is also available for an additional charge.
Lighting
The quest room's intelligent lighting enables the room to adjust its brightness to match the time of day.
To operate the liahts manually, the switches are in convenient locations inside your room.
Please press the 'Conrad Service' button should vou require assistance.
Lost and Found
Should you have lost any items during your stay, please press the 'Conrad Service' button on your telephone.
Luggage Collection
Should you require assistance with your luggage, please press the 'Conrad Service' button on your telephone.
Map
You may access a map of the hotel's vicinity through this menu or through the hotel's website at conradmanila.com.
Please approach the Concierge desk at the Welcome Lobby should you require a printed map of the city.
Medical Assistance
The hotel does not dispense medications. Should vou require medical assistance,
please inform the Duty Manager or press the 'Conrad Service' button.
Messages
All messages received by the hotel on your behalf will be delivered to your room at the earliest opportunity,
with marked messages taking priority. Please press the 'Conrad Service' button should you be expecting
any messages, and we will ensure they are forwarded to your room once received.
Parking
Parking is available at the basement, with entrance along Seaside Blvd. and Ocean Drive. Valet parking is
also available at the hotel's porte-cochere, subiect to applicable charges.
Postage Stamps
Please aproach the Concierge desk at the Welcome Lobby for further assistance.
Printing Service
For printing requirements, please press the 'Conrad Service' button. Corresponding charges may apply.
Religious Service
A Bible is available in the drawer next to the bed. Prayer mats and compass are available
upon request. Please press the 'Conrad Service' button on our telephone for assistance.

Reservations
For assistance with room reservations, please press the 'Conrad Service' button on your telephone, or book direct
through the website at conradmanila.com, or via e-mail through conrad.manila.reservations@conradhotels.com.
For restaurant reservations, please press the 'Conrad Service' button on your telephone.
Safey Deposit Box
For your protection and convenience, we provide a safety deposit box in the closet of your quest room
and at the Front Desk. The hotel will not be held responsible for any loss or damages to the property of its quest.
Safety deposit boxes are also available at the Front Desk upon request.
Service Charge and Tax
Value Added Tax is at 12%, local government tax is at 0.825%, and service charge is at 10%.
Shoe Shine
We are pleased to provide this complimentary service.
Please press the 'Conrad Service' button on your telephone for assistance.
Shopping
The hotel sits on top of S Maison, a high-end retail complex within Level 1 and 2,
while SM Mall of Asia is located adiacent to the hotel.
Smoke Detectors
For your safety, smoke detectors are located in all quest rooms, hallways and public areas.
Smoking
Conrad Manila is a smoke-free hotel, in compliance with Philippines Executive Order 26
(Nationwide Smoking Ban Order), A Designated Smoking Area (DSA) has been provided for located
at the Marina Way exit to S’Maison shopping mall at the ground level.
Tea
A water heater with a fine selection of teas are located at the minibar for vour convenience.
Telephone Operator
For assistance on local or international call connections, please press the 'Conrad Service' button on vour telephone.
Transportation
A Transportation Desk is located at the Welcome Lobby. Please press the
'Conrad Service' button on vour telephone for more information or assistance.
Voltage
Philippine power supply is at 220 volts. Please be mindful of the correct voltage, and press the
'Conrad Service' button on vour telephone for assistance and more information.
Wake-up Call
Please press the 'Wake-up Call' button on your telephone.
Younger Guest
Please press the 'Conrad Service' button on your telephone for special infant amenities or requests.

FOR Y OUR SAFET Y
S e curity
For the safety and the security of all guests, please familiarize yourself with the floor plan displayed at the
back of the guest room door, showing exits and a detailed procedure in the unlikely event of an emergency.
Please familiarize yourself with the security procedures in this directory for your guidance.
E m e r g e ncy Exits
Please familiarise yourself with the emergency exits on your floor as well as the Emergency Exit plan on the back of the
guest room door. In the event of an emergency, please proceed calmly to the nearest emergency exit. Please note that
the elevators will not be in use during an emergency situation.
E m e r g e ncy F i r e P r ocedur e s
We would like to offer the following suggestions for your safety in the unlikely event of an emergency. Please review
the location of exits, alarms and fire equipment on your floor plan, displayed behind the guest room door.
In case of fire
• Remain calm
• Stay low in smoke-filled areas.
• Press the Emergency button on your telephone.
• Exit the room and close the door.
• Do not use the quest lifts.
• Proceed to the nearest staircase and walk down until vou exit the building.
If the fire is outside your room
• We advise you to stay in your room until further instructions are given from the Hotel's crisis response team.
• Press the Emergency button to let the Hotel Management know your location.
If you decide to leave your room
• Check the door handle and frame for heat. If they are not hot, open the door carefully, keeping as low as you can.
• Proceed to the nearest fire exit, leave the building and go to the hotel's designated evacuation area.
If the door is hot
• Stay in your room and keep the door shut.
• Turn off the air conditioner.
• Fill the bathtub with water so that you have water supply.
• Place wet towels along the bottom of the door and over any vents where there is smoke.
• Stay as low as you can and most importantly, stay calm.
Guest Keycar d s
Your key card is programed especially for you upon your arrival. Please ensure to carry it with you at all times until your departure.
Should you misplace your card or need an additional one, please visit the Front Desk at the lobby.
Lif t
Our lifts are designed for your security and safety. Guests must use their keycard for floor access when using the lift.
Please refrain from assisting those without such keycard from accessing the guest floors.
Fire, Life and Safety
Conrad Manila has one of the most advanced fire, life and safety systems available, including smoke detectors,
an extensive sprinkler network and an evacuation program developed by professionals.
A professionally trained team is on standby in the unlikely event of an emergency.
V aluables
For your protection and convenience, we provide a safety deposit box in the closet of your guest room and at the Front Desk.
The hotel will not be held responsible for any loss or damages to the property of its guest.
Privacy
Should you wish not to be disturbed, simply turn on the "Do Not Disturb" light and double lock your door.
A safety latch and door-view port are also provided for added security.