Oktober 2011 - Ministry of Housing and Local Government

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Oktober 2011 - Ministry of Housing and Local Government

PIAGAM PELANGGAN /CLIENT CHARTERKAEDAHPENGUKURAN /MEASUREMENTMETHODJUMLAH DILAKSANAMENGIKUT SASARAN /TOTAL TARGETACHIEVEDJUMLAHTIDAK MENCAPAISASARAN / TOTALTARGET NOT ACHIEVEDPENCAPAIAN /ACHIEVEMENT (%)Menghantar Notis Pendengarankepada Pihak Yang Menuntut(PYM) dan Pihak Penentang (PP)tidak kurang dua puluh satu(21) hari dari tarikhperbicaraan.Bilangan Hari/No of Days206 kes /Cases5 kes /Cases97.6%To send Hearing Notices to theClaimant and Respondent notless than twenty one (21) daysfrom hearing date.Mengeluarkan award pada harikeputusan diberikan.Bilangan Hari/No of Days116 award /AwardTiada 100%To issue HBT award within theday judgement is passed.Memastikan semua aduan diberimaklum balas dalam masa tiga(3) hari bekerja.Bilangan Hari/No of Days1 aduan /complaintsTiada 100%To ensure all complaints will bereplied within three (3) workingdays.

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