CONVERGENCE NOVEMBER - DECEMBER 2016

Editorial Board
Another year comes to an end...
with a New Beginning
Doesn't it feel just like yesterday that the year 2016 had begun?
That you just started a new job, got news of a promotion, shared
with friends and family that you're expecting a child! Or that you
aced all your papers and went on that long but much awaited
holiday? Whether you forged and cemented new relationships and
connections or moved away from moments and situations that held
you back..., everything that begins must come to an end. As the
year ends, it is only timely that you may choose to reflect on everything
that has been said and done. However, that does not mean it
ends here.
This is just the ending that spurs on to a new beginning as we prepare
ourselves for 2017, its challenges, motivations and everything else
that may be in store for you and everyone else. With that being
said, here's the last edition of Convergence to get you going for
the rest of 2016.
Allow us to fill your minds with some last-minute travelling, so, start
flipping those pages!
If you're looking for unique accommodation, stay at one of five ice
suite hotels for a chilly winter holiday or if you're looking for a sunny
Christmas, head on over to Camiguin Island, The Philippines, because
who wants to wear five layers of clothing and risk falling sick, right?
From Us
To You
The Editorial Board
Nik Anis Nik Zakaria
Ida Rahayu Mohd Jamli
Noor Hafiza Ruslan
M Fariz Qisti M Takwir
Coordinators
Nurul Farehah Norsam
Siti Fatimah Azrina Mohamed Azri
On an international scale, set off to South Africa's Cape Town and
get frisky with the sharks or walk through the walls that kept South
Africa's revolutionary leader, Nelson Mandela for 27 years at Robben
Island. Christmas falls on December 25 and it's usually spent with
a decorated family meal but did you know that it is a tradition to
have Kentucky Fried Chicken on Christmas Day in Japan? Strange
yet interesting!
Furthermore, Malaysia Airports wants you to feel and be treated
with the best of the best while going through its airports and it does
not matter if it is for a few minutes or while waiting for your next
flight in the next three hours.
Runway to Success 2020 (RtS 2020), the airport operator's five-year
business plan, seeks to address and enhance the Total Airport
Experience (TAE) for all passengers under the plan's first thrust of
strengthening core operations. Read all about the idea of promoting
a customer-centric culture in airport operations to provide an
innovative airport experience for all passengers, airlines and retailers
in our Inspiration segment of the magazine.
Alas, travelling to spark inspiration or in search of good eats, we
hope all these stories will entertain and inspire you. We wish you
Merry Christmas, Happy New Year and we'll see you in 2017!
The Editorial Board, Convergence
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CONTENTS
FEATURES
NOVEMBER- DECEMBER 2016
30
30
52
54
69
Experience
The Body Shop
Destinations
3 Days/2 Nights in Camiguin Island
Destinations
African Beauty: Captivating Cape Town
Destinations
Strange Museums around the World
52
78
69
54
82
96
78
82
86
96
Airlines
AirAsia A320's Neo Aircraft and Japan Airlines' New
Boeing Aircraft
Airlines
Business Class – Thai Airways
Business
Total Airport Experience: Providing Unique Experiences
Lifestyle
Special Feature – Christmas around the World

4
8
12
16
26
39
42
REGULARS
Convergence of People Around the World
KLIA Directory
klia2 Directory
A Guide to the Best of Kuala Lumpur
Go Big or Go Home with ERAMAN
Retail Indulgence
• Royal Selangor
• Spa Ceylon
Quick Eats
• Dome
• Top 25 Food Discoveries at KLIA and klia2
• Sama-Sama Hotel
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Must Eats @ KLIA/klia2
The View From The Top
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COVER IMAGE
2017, Here We Come!
The year 2016 is ending and the holidays
are rolling by quicker than you say
'gesundheit!'. So, what are you waiting
for? If you're spending Christmas and the
New Year at home, we've got some good
articles for you to read while you sit with a
cup of hot chocolate. If you're planning on
spending them elsewhere, browse through
our pages and see if it sparks any ideas!
Happy travelling!

Of People Around The World
BOARDING PASSES TO
NOVEMBER
Europe
Asia and Australia
Iceland Airwaves 2016
Date: 2 - 6 November 2016
Venue: Reykjavik, Iceland
The winter heats up in the capital city of Iceland
as festival goers spend the days taking in the
wonders of the island and spending nights at the
top clubs in the country. From hipster indie acts
to geysers to after parties, Iceland Airwaves
remains a solid bet for a cold weather festival.
Lewes Bonfire
Date: 5 November 2016
Venue: Lewes, England
Every year on this day, Brits light bonfires and
set off fireworks to remember their good luck in
stumbling upon Guy Fawkes just before he
attempted to blow up Parliament in 1605.
Cake Festival
Date: 12 - 13 November 2016
Venue: Millenáris Park, Budapest, Hungary
The best patisseries and confectioneries come
together to display their most popular cakes and
bakes, including delicate brownies and sweet
macaroons, along with creatively designed cake
specialties.
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Melbourne Cup Carnival
Date: 1 November 2016
Venue: Melbourne, Australia
Touted as the race that stops a nation, the
Melbourne Cup Carnival is an iconic Australian
horse race that exudes all the glitz and glamour
of a Hollywood premiere.
Asia Hotel & Tourism
Investment Conference
(AHTIC)
Date: 27 - 29 November 2016
Venue: Hilton Hotel, Colombo, Sri Lanka
This conference will focus on hotel development
and infrastructure plans in these key markets and
will showcase real projects looking for investment
in Sri Lanka and other emerging destinations.
Taiwan Cycling Festival
Date: 2 October - 13 November 2016
Venue: Throughout Taiwan
Bicycle enthusiasts from around the world
attend this event and are provided with rich
cycling experiences, making this a body and
soul exercise.
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Ironman Brazil 2016
Date: 6 November 2016
Venue: Rio de Janeiro, Brazil
Thousands of athletes from around the world
compete to take the title of Brazil's Ironman.
The mega-triathlon comprises a 3.8 km swim,
180 km cycle and 42 km race and is a test of
persistence, stamina and strength.
Thanksgiving Day Parade
Date: 24 November 2016
Venue: Philadelphia, United States
The nation’s first Thanksgiving Day Parade
keeps the tradition going every year here in
Philadelphia. The parade wows the crowds
with fancy floats, talented marching bands and
other festive entertainment along the Benjamin
Franklin Parkway.
MTLàTABLE – Montréal’s
Restaurant Week
Date: 3 - 13 November 2016
Venue: Montreal, Canada
The Americas
Be among the first people to discover 150
participating restaurants’ unique menus and
book your tables for a gastronomical
adventure!
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Africa and The Middle East
International Festival
of the Sahara
Date: 1 November 2016
Venue: Hanish Square, Douz, Tunisia
A spectacular celebration of the arts and
traditions of the desert people drawing both
performers and audience from across Northern
Africa.
Ficksburg Cherry Festival
Date: 17 - 19 November 2016
Venue: Bloemfontein, South Africa
This event showcases a Cherry Jazz Festival,
Clowns busking at showgrounds – balloon
sculpting, face painting, stilt-walking and even
sheep-shearing, apart from cherries, of course!
Lagos Fitness and Wellness
Festival 2016
Date: 19 November 2016
Venue: Teslim Balogun Stadium, Surulere,
Lagos, Nigeria
Activities for the day include swimming,
volleyball, aerobics, boxing, cardio,
abdominals, HIIT, personal workout, yoga,
dance, music and loads of fun. The event is
set to attract over 5,000 visitors, whether
looking for a challenge or a fun and active day
out!
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Europe
BOARDING PASSES TO
DECEMBER
Of People Around The World
Asia and Australia
Olympia, The London
International Horse Show
Date: 13 - 19 December 2016
Venue: Olympia Exhibition Halls,
Hammersmith Road, London, England
A highlight of the equestrian calendar, see horses
in all their glory with world-class dressage,
showjumping and driving, alongside showing
and fantastic entertainment.
Festival of Lights
Date: 3 December 2016
Venue: Lyon, France
The best light artists meet in Lyon annually to
present over 70 creations for four nights. The
town turns into a huge site of expression and
creativity and a delightful sight for visitors.
Christmas Markets
Date: Late November - 23 December 2016
Venue: Throughout Germany
Germany's Christmas markets offer traditional
delights for the senses: aromas of spiced mulled
wine, gingerbread and sausage fill the air as you
wander through the finger-tingling cold streets,
soaking up the festive atmosphere.
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Big Mountain Music Festival
Date: 10 - 11 December 2016
Venue: Khao Yai, Nakhon Ratchasima (Korat)
province, Thailand
The Big Mountain Music Festival is a two-day
large music festival in Thailand. It all began with
the concept “Mun Yai Mak” (Mun - Craziness,
Yai - Huge, Mak – Many) in 2010 with an
attendance of 20,000 people.
MotorWorld Sydney
Date: 1 - 4 December 2016
Venue: Ferrers Road, Eastern Creek, Sydney,
Australia
MotorWorld Sydney is a dynamic, interactive
automotive festival, a great day out for the family
and motoring enthusiast alike.
Hanakawado Hakidaore-ichi
Shoe Market
Date: 17 - 18 December 2016
Venue: Hanakawado Park, Hanakawado
wholesale district, Tokyo, Japan
Some 30 to 40 retailers and wholesalers open stalls
in and around Hanakawado Park and sell products
from footwear all the way to handbags, accessories,
leather goods, scarves, hats, belts and wallets, all
at bargain prices
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Art Basel Miami
Date: 1 - 4 December 2016
Venue: Miami, Florida, United States
While the epicentre is the Miami Beach
Convention Center, there are dozens of offshoots
in the form of off-beat and off-centre art
fairs strewn throughout the city. And not all of
the art is ungodly expensive. Many incredible
pieces are around USD1,000, which you can take
home from what's become the world's most
talked about art fair.
Junkanoo Parade
Date: 26 December - 1 January 2017
Venue: Nassau, Bahamas
A celebration of life and freedom, the festival
attracts large crowds of Bahamians and visitors
and has become a spectacle of colour and
celebration. The parade starts from the British
Colonial Hilton Hotel with dancers shortstepping
or “rushing” as it is locally known, to
the unique sounds of pulsating drums, cowbells,
horns and whistles.
Snowglobe 2016
Date: 29 December - 1 January 2017
Venue: South Lake Tahoe, California,
United States
The Americas
This annual concert brings top-notch EDM
(electronic dance music) to a ski town. Music
shakes your chest. Fireworks explode and
imagine a club filled with thousands of EDM fans
dancing in the middle of winter.
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Africa and The Middle East
Lantern of St. Louis
Date: 24 - 31 December 2016
Venue: St. Louis, Senegal
For a Carnaval-like celebration in Africa, it doesn’t
get much better than the lantern celebrations
in Saint Louis. During the event, people get
dressed up in elaborate costumes and decorate
gigantic lanterns that float down the colonial
streets of the city.
Cape Town Carnival –
New Year's Eve Party
Date: 31 December 2016
Venue: Ballroom, Sun International Casinos,
Cape Town, South Africa
Ring in the New Year at this family-styled event
with extravagant costumed performers,
musicians, floats and gourmet street food, all of
which reflect the diversity of Cape cultures and
cuisines.
Swahili Fashion Week 2016
Date: 2 - 4 December 2016
Venue: Dar es Salaam, Tanzania
The 3 day event sees some of Africa's biggest
designers converge in Dar es Salaam to witness
and take part in what has become East and
Central Africa's biggest fashion spectacle.
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Of People Around The World
HAPPENING MALAYSIA
NOVEMBER
Islamic Lifestyle Festival
Kuala Terengganu
Date: 3 - 5 November 2016
Venue: Terengganu Trade Centre,
Kuala Terengganu
This event showcases fashion, beauty, wellness
products, health, fitness, travel, food and beverages,
education, banking and financial products from the
cream of the crop companies representing all
relevant industries.
Malaysia Fashion Week
Date: 2 - 5 November 2016
Venue: Matrade Exhibition & Convention
Centre (MECC), Kuala Lumpur
Fashionistas take note as the event you have been
waiting for is here. Walk the catwalk, marvel at
latest collections and be inspired by the latest
designs, quality textiles and high-quality fashion
accessories and many more.
Malaysia International
Jewellery Festival
E A A
Date: 11 - 14 November 2016
Venue: Kuala Lumpur Convention Centre,
Kuala Lumpur
This event will give jewellery enthusiasts, private
jewellery collectors and high-end jewellery retailers
the chance to admire and purchase uniquely
crafted designer masterpieces.
EcoWorld MultiGP Drone
Racing Championship 2016
Date: 12 - 13 November 2016
Venue: Eco Gardens, Selangor
MultiGP is an authentic and competitive drone
racing organisation for first-person view (FPV)
radio-controlled aircraft. Own a drone? Time to
sign up!
Rockaway Finale 2016
Date: 19 November 2016
Venue: Extreme Park, Bukit Jalil, Selangor
Rockaway is the biggest rock festival and the first
of its kind in Malaysia. It has in the past featured
the likes of Bring Me The Horizon, Dashboard
Confessional, You Me At Six, Sum 41 and
Paramore among many others.
Bamboo Music Festival
S M M
Date: 23 November 2016
Venue: Tun Hamdan Community Hall,
Tamparuli, Sabah
Come and celebrate the versatility of Sabah's
bamboo music instruments which will be a day
filled with cultural activities such as traditional
music performances by the Bamboo Orchestra,
traditional sports, bamboo product exhibits and
sales.
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HAPPENING MALAYSIA
DECEMBER
Of People Around The World
Sibu Big Bike Week 2016
Date: 2 - 4 December 2016
Venue: Sibu, Sarawak
The Sibu Bike Week has become an international
affair judging by the around 2,000 bikers from
across the globe participating in its fourth edition
last year. Games, bikes, exhibitions, competitions
and even live bands. Biker or not, join the fun!
International Education Fair
Date: 17 - 18 December 2016
Venue: Kuala Lumpur Convention Centre,
Kuala Lumpur
Organised by the Ministry of Education in Malaysia,
the fair partners with a plethora of international,
schools, colleges and universities to provide
graduates and students the opportunities to study
courses ranging from accounting to actuarial
science.
FIM Asia Supermoto
Championship 2016
A E S
Date: 16 - 18 December 2016
Venue: Dataran Merdeka, Kuala Lumpur
Federation International Motorcycle of Asia (FIM
Asia) Supermoto Championship is the highest
standard of supermoto racing in the Asia
continent till it covers 28 countries. The
champion with the most accumulated points
will win, ranking him as the No.1 Supermoto
rider in Asia.
Penang Island Jazz Festival
Date: 1 - 4 December 2016
Venue: The Bayview Beach Resort Gardens,
Batu Ferringhi, Penang
An annual destination for jazz lovers from all over
the World, the festival’s four-day programme
includes the outdoor Jazz By The Beach stage,
Creative Malaysia Fringe programme, music
workshops, Island Music forum and Jazz gallery
exhibitions.
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Santa Run Kota Kinabalu 2016
Date: 18 December 2016
Venue: Likas Stadium, Kota Kinabalu, Sabah
Here’s a chance for you to be Santa for a day.
Donning a custom-designed red Santa Claus
t-shirt, you can run and do charity at the same
time.
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Malaysian Furniture &
Furnishings Fair
Date: 24 - 26 December 2016
Venue: Kuala Lumpur Convention Centre,
Kuala Lumpur
If you’re looking to renovate, this fair will have you
covered. Everything from doors and windows to
bedroom and office furniture, give IKEA a miss
and head on over to this exhibition instead.
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L5 37
L5 36
L5 29
KLIA Directory
KLIA Directory
[MTB] MAIN TERMINAL BUILDING
Domestic
Departure
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G1
G2
G3
L5 01
Check in
Counters A&B
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G4
L5 39 L5 38
L5 34
L5 05
L5 33
Check in
Counters C&D
G5
G6
DEPARTURE LEVEL (Level 5)
L5 35
POLICE
L5 26
L5 32
L5 41
L5 30
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Check in
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G7
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Check in
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G8
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ATM
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L5 08
ATM
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Check in
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Check in
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ATM
Stage Area
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L4 01
To Airline Offices To Airline Offices
MEZZANINE LEVEL (Level 4)
LEGEND
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Services
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DEPARTURE LEVEL (LEVEL 5)
FOOD & BEVERAGE
Cafés
Café Barbera L5 23
Kopi Time L5 32
Old Town White Coffee L5 14
The Coffee Club L5 40
Fast Food
KFC Restaurant L5 29
McDonald's L5 12
Restaurants
Eden L5 13
Nööödles L5 42
Secret Recipe L5 09
SHOPPING
Beauty, Health and Wellness
Pusrawi Health Pro Shoppe L5 34
Eraman Perfumes & Cosmetics L5 22
The Body Shop L5 33
Gifts & Souvenirs
Books & Magazines L5 24
Experience Malaysia L5 11
Khazanah Exotic L5 16
Royal Selangor L5 17
Fashion Accessories & Apparel
Bonia L5 18
Sunglass Hut L5 21
Kashkha L5 31
Sembonia L5 39
Chocolates & Confectionery
Chocolates @ Departure L5 19
Famous Amos Cookies L5 35
Children’s Apparel & Toys
Kiddies L5 36
Convenience Store
7-Eleven L5 09
Travel Retail Essential
DFZ Travel Electrical Gadgets L5 25
SERVICES
Banking
CIMB Bank L5 26
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8

TAXI
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TAXI
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To KLIA Express
L2 03
To/From
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G1
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Domestic
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CUSTOM CLEARANCE
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Carousel E
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L3 20
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IMMIGRATION
L3 21
Carousel A
To/From
Bus Station
C&D
L2 01 L2 02
?
P
To
Sama-Sama
Hotel
LEVEL 2
L2 04
L2 06
?
P
To/From
Parking
A&B
G3
G4
G5
L3 11 L3 12
L3 13
G6
L3 14
International
Arrival Hall
L3 15
L3 16
L3 17
L3 18
L3 19
L1 01
To/From
Level 2
Parking
L1 05 L1 02
Tour Coach Lounge/Metered Taxi Lounge
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KLIA Express
ARRIVAL LEVEL (Level 3)
G7
G8
LEVEL 1
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Post Office L5 30
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Baggage Services
Super Strap L5 02/08
Others
KLIA Premier Access L5 27
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VIP Lounge L5 28
MEZZANINE LEVEL (LEVEL 4)
FOOD & BEVERAGE
Food Court
Food Paradise L4 01
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FOOD & BEVERAGE
Cafés
The Coffee Bean & Tea Leaf L3 14
Malaysian Wok L3 09
Grab & Go
Dunkin’ Donuts L3 10
Nelson's L3 13
Fast Food
Burger King L3 16
SHOPPING
Chocolates & Confectionery
Chocolates L3 06
Chocolates
@ Arrival Duty Free
Convenience Stores
L3 21
Airport Shoppe L3 02
7-Eleven L3 15
Duty Free
Liquor & Tobacco L3 20
Fragrance & Cosmetics
Fragrance & Cosmetics L3 19
Fashion Accessories & Apparel
Kashkha L3 01
SERVICES
Telecommunications
Celcom L3 07
Baggage Services
Left Luggage L3 19
Service Counters
Malaysian Healthcare Travel
Council Medical Concierge
L3
11/17
Resorts World L3 18
Selangor Information Counter L3 12
Tourism Malaysia L3 05
Food Court
LEVEL 2
FOOD & BEVERAGE
Food Garden L2 04
SHOPPING
Convenience Stores
Top.News.Com L2 01
D’ Bazaar L2 03
Jasmart L2 06
Cafés
LEVEL 1
FOOD & BEVERAGE
Hameed Dalca Curryhouse L1 01
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Convenience Stores
Convenience Store L1 04
Jas & Jas Convenience Store L1 02
9

KLIA Directory
To Gate
B2 - B11
CPD 01
CPD 07 CPD 12
CPD 02 CPD 02 CPD 02
CPI 01
CPD 08
CPD 09
CPD 03
CPD 10
CPD 04
CPD 11
CPD 05
CPD 06
CPD 13
Immigration
Aerotrain to
Satellite Building
Transfer Counter
To Gate H2-H11
CPI 08
CPI 02
CPI 01 CPI 01
CPI 03
CPD 14 CPD 15
CPI 04
To Gate
A2 - A11
CPD 17 CPD 16
CPI 05
CPI 01
CONTACT PIER DOMESTIC LEVEL (CPD)
CPI 06 CPI 01 CPI 07
Transfer
Counter
To Gate G2-G11
CONTACT PIER INTERNATIONAL LEVEL (CPI)
Cafés
[CPI]
CONTACT PIER
INTERNATIONAL
FOOD & BEVERAGE
Old Town White Coffee CP1 05
Starbucks Coffee CP1 08
Gift & Souvenirs
SHOPPING
Karyaneka CP1 03
Children’s Apparel & Toys
Kidz Smart Tunnel CP1 06
Duty Free
Eraman Duty Free Shopping
Mall @ Contact Pier
CP1 01
Eraman Fashion Zone F CP1 02
Speciality Store
Harrods CP1 04
Sleeping Facility
SERVICES
SnoozeKL CP1 07
[CPD]
CONTACT PIER DOMESTIC
Fast Food
FOOD & BEVERAGE
Marrybrown CPD 13
Cafés
Jonker Walk Kopitiam CPD 01
SHOPPING
Books, Souvenirs and Gifts
Convenience Store CPD 15
TWG CPD 12
Chocolates & Confectionary
Famous Amos CPD 17
Emporium
The Flying Emporium CPD 02
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Pedro CPD 11
Charles & Keith CPD 10
Michael Kors CPD 09
Swiss Watch Gallery CPD 08
Wear + When CPD 06
Victoria’s Secret Beauty &
Accessories
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Rolex CPD 07
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Montblanc CPD 04
SATELLITE BUILDING
PASSENGER LEVEL (LEVEL 1)
Cafés
FOOD & BEVERAGE
Dôme Café SE 16
Malaysian Recipe Café SS 20
The Coffee Bean & Tea Leaf SN 13
SHOPPING
Fashion Accessories & Apparel
Charles & Keith SE 15
From Time to Time SE 05
Kashkha SW 01/02
Pandora SN 12
Sunglass Shop SE 17
Swarovski SE 13
TIME SW 04
Beauty, Health and Wellness
Guardian SW 05
L’Occitane SE 12
The Body Shop SN 03
Gifts & Souvenirs
Karyaneka SW 03
Khazanah SN 14
Made in Malaysia SE 04
Malaysian Heritage
& Souvenirs
SN 04
Mystical Borneo SW 10
Royal Selangor SN 08
Books & Magazines
WHSmith SW 12
10

KLIA Directory
SE M03
SW07
SW08
(SW)
(SN)
West Zone
North Zone
Luxury Boutiques
Braun Büffel SS 21
Bvlgari SS 03
Coach SS 19
Hermès SS 16
Hugo Boss SS 10
MCM SS 04
Longchamp SS 05
Montblanc SS 17
Ralph Lauren SS 14
Rolex
SN 07
SW02
SW01
SW 13a
Salvatore Ferragamo SS 13
TUMI SW 06
Versace SS 15
Michael Kors
SW 13b
Bally SS 11
Chocolates & Confectionery
Godiva SS 18
Cigars
SW03
SW04
SW05
SW06
SN08
Cigars SW 14
Children’s Toys
Hamley’s SN 05
IT & Digital Lifestyle
Gadgetronic SE 11
Jewellery
SN15
SN14
SW09
SW10
SN06
To Gates C11-C17
Aerotrain Baggage
Reclaim Area
SN13
ATM
To Gates C1-C6
SN12
SN11
CH04
SN05
SW13a
SW13b
SW12
SW11
SN04
SN10
SN09
CH03
SW14
SN01
SN03
CH 02
CH
CH
ATM
SN02
SE12
SE13
Gold City SN 09
Habib SN 10
Zam Gems SN 11
CH 01
SS02
SS03
PASSENGER LEVEL
(LEVEL1)
SE11
SS15 SS14
SS16
SS17
SS18
SS19
SS20
SS04
SE10
SS05
SE09
SE15
SE14
To Gates C31-C37
SS06
SE08
SS13
SS21
SS07
SE16
SS12
SE17
SE02
Duty Free
SS11
SE 18
SE03
Chocolates @
Satellite Duty Free
SE 02
Eraman Duty Free (East) SE 03
Eraman Duty Free (North) SN 07
Food Gifting
SS10
Lao Jie Fang (East) SE 18
Lao Jie Fang (North) SN 15
Perfumes & Cosmetics
Colours & Fragrances SS 02
Colours Beauty Boutique CH 01
Dimensi Eksklusif Perfumes
& Cosmetics
Dimensi Eksklusif Perfumes
& Cosmetics
SN 02
CH 02
Giorgio Armani CH 03
Jo Malone CH 04
Speciality Store
Lonely Planet and Billabong SE 14
Victoria’s Secret Beauty
& Accessories
Travel and Sports Accessories
SS 12
Sports SE 10
Convenience Store
WHSmith Express SE 08
Health and Beauty
SERVICES
Rest Relax Reflex SW 09
Left Luggage
SE04
To Gates C21- C27
ATM
SS09
SE 05
SS08
(SS)
South Zone
(SE)
East Zone
SE 06
(SN M)
(SW M)
North Zone
SN M06
West Zone
SW M02
Baggage Solution SW 11
SN M08
SW M01
SN M03
SNM09
MEZZANINE LEVEL (LEVEL 2)
Bar
SN M01
To Gates C11-C17
Bones
SPORTS Bar
Cafés
CH M02
CH M
SW M03
To Gates C1-C6
O’Briens
FOOD & BEVERAGE
Old Malaya Kopitiam
Starbucks Coffee
Fast Food
Burger King
Restaurants
Fukuya @ KLIA
Grandmama’s
Nööödles
The Olive Tree
Flight Club
Grab & Go
Boost Juice Bar
Flight Club Grab n' Go
Secret Recipe
Lounges
SERVICES
Cathay Pacific Lounge
China Airlines Lounge
MAS Golden Lounge
Plaza Premium Lounge
Silver Kris Lounge
Thai Royal Silk Lounge
The Emirates Lounge
Wellness Spa
Wellness Salon
CH M01
CH M03
MEZZANINE
LEVEL (LEVEL2)
SE M05
To Gates C21-C27
CH M04
To Gates C31-C37
SS M01
SS M02
SE M07
/M08
SE M01
SS M06
SS M07
SSM08
CH M01
CH M04
SS M07
SN M09
SE M07/
M08
SS M06
SS M05/
M08
SS M01
SW M03
SS M02
SN M01
CH M02
CH M03
SW M01
SE M01
SS M03
SW M02
SN M08
SN M06
SN M03
SE M05
SE M02
SE M03
(SE M)
East Zone
SE M02
SS M03
SS M05
South Zone
(SS M)
11

klia2 Directory
klia2 Directory
[MTB] Main Terminal Building
S2-2-A30B
S2-2-A30A
S2-2-A30
KEY PLAN
S2-2- A30C
Sector 5
Sector 6
Sector 7
Gate P
Satellite
Gate Q
Domestic Arrival International
Arrival
Gate J
Main
Terminal
Building
Sector 4
SKY bridge
Sector 1 Sector 3
Sector 2
Gate K/L
S2-2-
L11
1 2 3 4 5 6 7 8 9 10
S2-2-
1C03B
S2-2-
1C03A
To Parking/Hotel
Baggage
Reclaim
S2-2-
1C05(a)
S2-2-
1C05
S2-2-A35 S2-2-A36 S2-2-A34
S2-2-A32
S2-2-
L01
S2-2-
A31
S2-2-
A31A
Airlines
Office
Lift
Escalator
Staircase
Male Toilet
Female Toilet
Disabled Toilet
Nappy Change
Car Rental Counters
Female Prayer Room
Male Prayer Room
Information Counter
Immigration
Customs
Lounges
ARRIVAL HALL (Level 2)
LEGEND
Taxi Counters
Clinic
Hotel Reservation
Counters
Express Bus
Ticket Counters
Airlines Ticketing
Counters
Baggage Check-In
Left Luggage
Meeting Point
Departure
Arrival
Retail
Food and Beverage
Services
ARRIVAL HALL (LEVEL 2)
FOOD & BEVERAGE
Cafés
Old Town White Coffee S2-2-IC05
SERVICES
Telecommunication
Celcom
S2-2-IC03A
Maxis
S2-2-IC03B
Clinic
Pusat Perubatan Menara S2-2-L01
Maxis
S2-2-IC03B
Baggage Service
Baggage Solutions S2-2-L11
Bureau De Change
CIMB
S2-2-IC05(a)
Emporium
Flying Emporium
Swiss Watch Gallery
Charles & Keith
Victoria’s Secret Beauty &
Accessories
S2-2-A30
S2-2-A30B
S2-2-A30C
S2-2-A30A
INTERNATIONAL ARRIVAL
(LEVEL 2)
SERVICES
Bureau De Change
Kuwait Finance House
Maybank
Emporium
Eraman Duty Free
RETAIL
S2-2-A34
S2-2-A35
S2-2-A31/
A31A/A32/
A36
DEPARTURE LEVEL (LEVEL 3)
FOOD & BEVERAGE
Cafés
The Loaf
S2-3-L02
Starbucks Coffee
S2-3-L01
Dôme Café
S2-3-L41
Puffy Buffy
S2-3-L39
Papparich Express
S2-3-L05
Bumbu Desa
S2-3-L07
Bibik Heritage
S2-3-L40
The Green Market
S2-3-L38
Fast Food
Kentucky Fried Chicken S2-3-L08
Marrybrown
S2-3-L04
Johnny Rockets
S2-3-L03a
12

Airlines
Office
klia2 Directory
S2-3A-L02 S6-3A-L04
DEPARTURE HALL (Level 3A)
S4-3-A01
S2-3-L07
S2-3-L06
S2-3-L05
S2-3-L08
Domestic
Departure
Check
S2-3-L12
S2-3-L11
S2-3-L13
S2-3-L15
S2-3-L14
S2-3
-L16
S2-3
-L49
S2-3
-L48 S2-3
-L47
SKYBRIDGE
(Level 3)
S2-3
Domestic
Transfer
S2-3-L04 S2-3
-L03
S2-3-L03a
S2-3-L02a
S2-3
-L02
International
Departure
S T U V W X Y Z
in
S2-3-L01
S2-3
-L43
S2-3-L40
S2-3
-L39
S2-3
-L42
S2-3
-L39a
S2-3-L38
S2-3-L41
-L17
S2-3
-L34
S2-3
-L33
S2-3
-L20
Check
in
S2-3
-L32
S2-3-L18
S2-3-L19
S2-3-L31
S2-3-L21
S2-3-L22
Airlines
Office
S2-3
-L44
S2-3
-L42
MAIN TERMINAL BUILDING (Level 2A)
DEPARTURE HALL (Level 3)
Grab & Go
Hui Lau Shan
Tasty D’ Lite
Dunkin’ Donuts
Dim Sum On The Go
RETAIL
Speciality
Royal Selangor
Heng Heng Local Delights
The Body Shop
Chocolate Safari
Siti Khadijah
Fashion & Accessories
Carlo Rino
Perfumes & Cosmetics
Beauty Express
S2-3-L03
S2-3-L42
S2-3-L43
S2-3-L06
S2-3-L18
S2-3-L20
S2-3-L13
S2-3-L17
S2-3-L19
S2-3-L14
S2-3-L15
Travel Essentials
KK Supermart
WHSmith
Mylife Healthcare
SERVICES
S2-3-L12
S2-3-L16
S2-3-L21
Bureau De Change/E-Banking
Mach by Hong Leong
CIMB Bank
Ticketing Centre
Air Asia Ticketing Centre
Malindo Ticketing Centre
Baggage Wrap
Excel Wrap
CIMB Bank
Printing Service
Print Expert
Reflexology Service
Santai Reflexology
S2-2-L34
S2-3-L33
S2-3-L32
S2-3-L31
S2-3-L02a
S2-3-L39a
S2-3-L33
S2-3-L09
S2-3-L10
S2-3-L22
INTERNATIONAL
DEPARTURE LEVEL (LEVEL 3)
Liquor & Tobacco
RETAIL
Eraman Wine and Cigar
Eraman Liquor & Tobacco
Fashion & Accessories
Sunglasses
Travel Essentials
Caring Pharmacy
Retail
Be Duty Free
S2-3-L49
S2-3-L48
S2-3-47
S2-3-L42
S4-3-A01
DEPARTURE LEVEL (LEVEL 3A)
FOOD & BEVERAGE
Cafés
Mamak
S2-3A-L02
13

J17
S3-2
-A05
S2-2
-A23
S3-2
-A07
J11
S3-1A
-A08
J18
S3-2
-A08
J16
S1-1A
-A18
P21
S3-2
-A09
J14
S5-1A
-A12
P19 P17
S3-2
-A10
S5-1A
-A11
S5-1A S5-1A
-A10 -A09
P15 P13 P11
S5-1A
-A06
S5-1A
-A04
K20
K22
klia2 Directory
S7-1A-A02
S7-1A
-A04
Q6
GATE Q
(Level 1A)
GATE L
(Level 2)
GATE K
(Level 1A)
S3-1A
-A18
GATE P
(Level 1A)
S7-1A
Q4 Q8 Q10 Q12 Q14
Q3 Q5 Q7 Q9 Q11 Q13 Q15 Q17 Q19 Q21
-A06
K2 K4 K6 K8 K10 K12 K14 K16 K18
S7-1A
-A08
Internet
Kiosk
S7-1A-A14
P12 P10 P8 P6 P4
S7-1A-A16
L2 L4 L6 L8 L10 L12 L14 L16 L18
S3-2
-A04
S3-1A
-A17
-A06 S3-2
L1 L3 L5 L7 L9 L11 L13
L1 L3 L5 L7 L9 L11 L13
Internet
Kiosk
J22
P9
S5-1A
-A03
Smoking
Lounge
J20
P7
S5-1A
-A02
P5
S5-1A
-A01
J15
P3
J13
P1
S1-1A
-A15
J12
J9
L20
GATE J
(Level 1A)
Cafés
DOMESTIC
DEPARTURE/ARRIVAL
Uncle Lim’s Café
Starbucks Coffee
Grab & Go
Baskin Robbins
Dunkin’ Donuts
The Dough @ klia2
Hot & Roll
Speciality
Upin & Ipin Shoppe
Elianto
LEVEL 1A/GATE J
FOOD & BEVERAGE
RETAIL
Fashion & Accessories
Giordano
Voir Gallery
Sofia Iman
Travel Essentials
myNews.com
Airside Shoppe
J7
J5
J3
J1
S1-1A-A01
S1-1A-A02
S1-1A-A11
S1-1A-A15
S1-1A-A17
S1-1A-A16
S1-1A-A03
S1-1A-A07B
S1-1A-A04
S1-1A-A10
S1-1A-A14
S1-1A-A07A
S1-1A-A13
J10
S1-1A S1-1A
-A13 -A11
S2-2-A10
S1-1A-A06
S1-1A-A05
S1-1A-A04
S1-1A-A03
S1-1A-A02
Cafés
Gloria Jeans
Puffy Buffy
Killiney Kopitiam
Duty Free
The Zon Perfume
& Cosmetics
The Zon Chocolate
& Confectionery
Eraman
Services Lounge
LEVEL 2/GATE L
FOOD & BEVERAGE
RETAIL
SERVICES
Plaza Premium Lounge
Grab & Go
Baker's Cottage
Cafés
J8 J6
S1-1A
-A09
S2-2
S1-1A -A07a
-A08
S1-1A-A01
S2-2
-A07b
Hui Lau Shan
Travel Essentials
Cuir Boutique
L22
J4
LEVEL 1A/GATE K
FOOD & BEVERAGE
RETAIL
S3-2-A04
S3-2-A10
S3-2-A08
S3-2-A05
S3-2-A06
S3-2-A09
S3-2-A07
S3-1A-A18
S3-1A-A17
S3-1A-A08
SATELLITE BUILDING,
INTERNATIONAL DEPARTURE
Cafés
Bread & Batter
Noodlelicious
Grab & Go
Baker's Cottage
Hot & Roll
Restaurants
LEVEL 1A/GATE P
FOOD & BEVERAGE
Lepak @ Les' Copaque
RETAIL
Chocolates & Confectionery
Famous Amos
Speciality
Lao Jie Fang
Rasa Tidbits
Travel Essentials
Traveller Needs
Speciality
Lao Jie Fang
Cafés
Dunkin’ Donuts
(LEVEL 1A/GATE Q)
RETAIL
FOOD & BEVERAGE
S5-1A-A09
S5-1A-A03
S5-1A-A11
S5-1A-A12
S5-1A-A10
S5-1A-A01
S5-1A-A02
S5-1A-A06
S7-1A-A04
S7-1A-A02
S7-1A-A08
14

S6-2 S6-2
-A02 -A01
S6-2
-A35
-A30
S6-3
-A21(g)
Food
Court
S6-3
-A21(f)
klia2 Directory
Express
S6-3-A03
S6-3-A04 S6-3-A09 S6-3-A09
Movie
Lounge
S6-2-A09
AirAsia
Premium
Red Lounge
S6-2
-A07
S6-2
-A08
S6-2
-A10
S6-2-A11
S6-2-A12
S6-2-A13
S6-2-A20
S6-2-A19
S6-2-A18
S6-2-A17
S6-2-A14
Smoking
Lounge
Smoking
Kids
Lounge
S6-2-A41
S6-2-A40
S6-2-A21
S6-2-A22
S6-2-A23
A25
S6-2
-A37
S6-2-A24
S6-2
-A36
To Departure Gate P To Departure Gate Q
S6-2
-A06
S6-2
-A04
S6-2-A16
S6-2-A15
S6-2
S6-3-A10
S6-3-A02 S6-3-A17
S6-3-A18 S6-3-A19 S6-3-A01
-A03
S6-3-A21(a)
S6-3-A21(b)
International
Transfer
S6-2-
S6-2 S6-2
-A27 S6-2
-A28
-A26 S6-2
Sports
Lounge
SATELLITE BUILDING (Level 3)
S6-3-A21(d)
S6-3-A21(e)
S6-3-A21(c)
S6-2-A29
SATELLITE BUILDING (Level 2)
S6-2 S6-2
-A34 -A33
S6-2
-A32
S6-2
-A31
SKYBRIDGE (LEVEL 3)
Bar & Bistro
Bar Metropole
Cafés
FOOD & BEVERAGE
S4-3-A05
SATELLITE BUILDING
(LEVEL 2)
Gloria Jean’s Coffee
Warung
FOOD & BEVERAGE
SERVICES
Bureau De Change
Bank Muamalat
Travelex
Liquor & Tobacco
Eraman Duty Free
Eraman Duty Free
RETAIL
Fashion & Accessories
Milano
Michael Kors
Oroton/Barbara Rihl
Furla/See By Chloe
Hugo Boss
Kipling
LeSportsac/Guess
Thomas Sabo
/From Time to Time
TUMI
Pedro
SKII/Lancome/Perfumes/
Cosmetics/Barry Smith/
Khazanah
S6-2-A16
S6-2-A15
S6-2-A24
S6-2-A17
S6-2-A31
S6-2-A07
S6-2-A13
S6-2-A37
S6-2-A11
S6-2-A10
S6-2-A36
S6-2-A01
S6-2-A03
S6-2-A02
S6-2-A35
S6-2-A34
S6-2-A40
Travel Essentials
WHSmith
Karyaneka
Khazanah
Chocolate & Confectionery
The Zon Duty Free
The Zon Duty Free
Perfumes & Cosmetics
The Zon Duty Free
The Zon Duty Free
Speciality
The Body Shop
Machine
Royal Selangor
Barry Smith
Gold City
Swarovski
Timepieces
Fast Food
S6-2-A29
S6-2-A25
S6-2-A19
S6-2-A08
S6-2-A32
S6-2-A05
S6-2-A33
S6-2-A04
S6-2-A27
S6-2-A23
S6-2-A21
S6-2-A14
S6-2-A12
S6-2-A22
SATELLITE BUILDING
(LEVEL 3)
McDonald’s
Popeyes Chicken
Burger King
FOOD & BEVERAGE
SKYBRIDGE-
ARRIVAL
(Level 2)
S6-3-A09
S6-3-A04
S6-3-A21(a)
The Chicken Rice Shop
Taste of India
Noodle & Yong Tau Foo
Hot Wok
Beverage Station
Toast Box
Bar & Bistro
The Bar
Cafe
Nööödles
Starbucks Coffee
S4-3-A05
SKYBRIDGE-
DEPARTURE
(Level 3)
SERVICES
Bureau De Change
Travelex Worldwide Money
Wellness Spa & Saloon
Wellness Spa
Liquor & Tobacco
Eraman Duty Free
RETAIL
Chocolate & Confectionery
Eraman Duty Free
Perfumes & Cosmetics
Eraman Duty Free
S6-3-A21(b)
S6-3-A21(c)
S6-3-A21(d)
S6-3-A21(e)
S6-3-A21(f)
S6-3-A21(g)
S6-3-A10
S6-3-A41
S6-3-A17
S6-3-A03
S6-3-A19
S6-3-A18
S6-3-A01
15

1
C
C
J. Ipoh
KL MONORAIL
Band
J. Ipoh
KL Guide
A GUIDE TO THE BEST OF
KUALA LUMPUR
A
Bt. Tunku
Ipoh & North
Bt. Tunku
Ipoh & North
J. Kuching
J. Kuching
J
. Kolam Air
S g. Batu
J.
K ol a m
Sg.
Air
Ba tu
J.
J. Rahmat
Sunway Putra HotelSunway Putra
J
S g
J. Tun Ismail
KL Sentral
Pekeliling Bus Station
TRANSPORTATION
Kuala Lumpur Railway Station
HOTELS
1E
2A
2E
Saloma
Bijan
DINING
MALAY / INDONESIAN CUISINE
Enak KL, Starhill Gallery
Heeren Hall
4B
4B
4D
5D
Langgak Tunku
Langgak Tunku
J. Syers
J. Tunku
J. Mahameru
J. T unku
J.
Syers
J. M ahameru
Putra
J. Tu n I smail
Medan
Hang PWTC
ST AR
Tuah
Medan
Putra Hang Tuah
J. Tun
Is m ail
J. Kuching
Tun Ismail
J. P
PWTC
Sg. Gomb
J. C
16
Carcosa Seri Negara
Hilton Kuala Lumpur
Le Meridien
Sunway Putra Hotel
Imperial Hotel
Renaissance
Hotel Maya
Mandarin Oriental
Concorde
Shangri-La Hotel
J.W. Marriott Hotel
The Grand Millennium
The Westin
InterContinental Hotel
Royale Chulan
The Ritz-Carlton
Lake Gardens
KL Bird Park
National Museum
Masjid India
Central Market
Dataran Merdeka
Islamic Arts Museum
National Mosque
SIGHTS AND
ATTRACTIONS
Sultan Abdul Samad Building
Istana Negara
KL Tower
Chinatown
Aquaria, KL Convention Centre
PETRONAS Twin Towers
Bintang Walk
Suria KLCC
Berjaya Times Square
Fahrenheit 88
Lot 10
Low Yat Plaza
Pavilion
Starhill Gallery
Sungei Wang Plaza
SHOPPING
Kenanga Wholesale City
1D
1E
1E
2A
3B
3C
4B
4B
4C
4C
4D
4D
4D
5B
5C
5D
1D
1D
1E
2C
2D
2D
2D
2D
2D
2E
3C
3D
4B
4B
4D
4B
4D
4D
4D
4D
4D
4D
4D
4E
Aryan Restaurant
Bombay Palace
Chynna, Hilton KL
Baan 26
Oversea Restaurant
Saigon Village
Wa-Raku
Fukuya
Li Yen
Medan Hang Tuah
Sing Seng Nam,
Medan Tuanku
Jalan Doraisamy
NIGHTLIFE
Zeta Bar, Kuala Lumpur Hilton
The Loft
Bar Club
Supernova, Avenue K
Mojo
7atenine, Ascott Hotel
Sultan Lounge,
Mandarin Oriental
Bar Ibiza & Bar Uno
K.L. Live
Werner’s
HAWKER FARE
Jalan Raja Muda Musa
Petaling Street
Hutong @ Lot 10
INTERNATIONAL CUISINE
Cuisine Gourmet by Nathalie
Neroteca
Kampachi Pavilion KL
Scalini’s La Picolla Italia
Nerovivo
Elcerdo
INDIAN CUISINE
Spice Garden Restaurant
ORIENTAL CUISINE
4C
5C
5C
1E
4D
4D
4E
5C
5D
5D
3C
3D
4C
4C
4C
4D
2A
2B
3B
3B
3D
4D
1E
3C
3C
4B
4C
4C
4C
4C
4C
4D
B
C
D
E
Expressway
J. Pesiaran
H
J. Tunku
J. Kelantan
J. Ruma
M aham eru
M
Carcosa
Seri
Negara
J. Damansara
J.
eru
Taman
Bangsar
J. Selangor
L. Travers
Mahameru Expressway
aham
J. Bukit Travers
J. Pesiaran
H
J. Tunku
J. Sultan Salahuddin
Expressway
Parlimen
J.
Kebun
J. Kelantan
J. Ruma
M aham eru
Carcosa
Seri
Negara
J.
Persiaran Sultan Salahuddin
J. Persekutuan
J.
J. Bukit Travers
Sultan
J.
eru
Salahuddin
Parlimen
J.
Kebun
J.
J. Persekutuan
Bunga
Persiaran M ahameru
J.
National
Taman
Zeta Bar,
Zeta Museum Bar,
Bangsar Hilton Kuala Lumpur Hilton Kuala Lumpur
J. Selangor
L. Travers
Mahameru Expressway
J. Tamin gsa r
J.
Bunga
M
aham
Persiaran M ahameru
J. Damansara
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T amingsari
J. Cenderamulia
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Pesiaran Sultan Salahuddin
.
J.
J.
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J. Travers
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T amingsari
J.
Tembusu
J. Cenderamulia
C an g k a t
C enderawasih
.
J
Perdana
Kuala Lumpur
Lake Gardens
J. Damansara
Chynna
K erja Air
J.
Da m a n sara
J. Travers
J.
Hilton
Kuala Lumpur
J. Tun I
s mail
J. S ultan Salahuddin
Perk a
r a
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J.
J.
gan Tun Ismail
J. Parlimen
Tembusu
e nderawasih
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C enderawasih
.
J
K erja Air
.
J
Perdana
J.
J. T un
Islamic Arts
Kuala Lumpur Museum
Lake Gardens
I
H
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Salahuddin
Perk a
J. Damansara
H
Chynna
J. Tun Ismail
KL Bird Park
Kuala Lumpur
Hilton
Bangsar
r
J. Perdana
Tun
a n g an
e nderawasih
Le Meridien
I smail
J.
J. Parlimen
J. Bukit
J.
J. Lembah Perdana
Tun Ismail
KL Bird Park National
Mosque
National
Museum
Bangsar
J. Tun Sambanthan
J. Mera
J. Dato Onn
Am an
Cenderasari
J. Perdana
Le Meridien
J. Bukit
J.
J. Lembah Perdana
Islamic Arts
Museum
Tun
Sambanthan
J. Kandang Kerbau
Open
University
J. Dato Onn
J. Scott
J. Tangsi
J. Tun Sambanthan
J. Mera
J. Dato Onn
Am an
J.
Bukit
Aman
J. Tugu
To Petaling Jaya
Bank
Negara
J. K
ina b alu
Cenderasari
J. Raja
J. Merb
J. Kuching
ST
Uni
Dat
Merd
Nation
Mosqu
J. Sultan
Hishamu
Tun
Sambanth
J
J. Kandang Kerba
To Petalin

KL MONORAIL
Raja Laut
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KL MONORAIL
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J.
KL MONORAIL
KL MONORAIL
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.
KL MONORAIL
KL MONORAIL
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KL MONORAIL
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KL MONORAIL
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J.
Kura-kura
J.
Daud
J.
Kura-kura
J.
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KL MONORAIL
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KL MONORAIL
KL MONORAIL
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KL MONORAIL
KL MONORAIL
KL MONORAIL
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J. M elur
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Titiwangsa Titiwangsa
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J. Dato Onn
. Scott
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J. Tangsi
J.
Bukit
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J. Tugu
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J. K
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J. Rahmat
J. Putra
J. Cegar
J. Merbuk
J. Kuching
J. Raja
J. Sultan
Hishamuddin
S g.
Sg. Gombak
ST AR
Bank Bandaraya
STAR
Negara
J. Tun Razak
Sg. Gombak
Pekeliling
Bus Station
Gomb ak
Sultan Ismail
J. Tugu
J. Thambosamy
STAR
L.T.N. 6
L. Tiong Nam 3
J. Kinabalu
J. Tiong Nam
Bandaraya
J. Tun Sambathan
J.
J. Lumut
J. Datok Hj. Eusoff
J. Ipoh
J. Raja Laut
J. Selat
L. Gombak
J.
M elayu
J. Tun Perak
J. Hang
Sultan Mohamed
J.
Kasturi
J.
J. Masjid
India
Leboh
Pasar Seni
J. Tun H. S. Lee
L. Hj. Taib 2
L. Hj. Taib 3
L. Hj. Taib 1
J. Sri Amar
J. Tua n ku Abdul
Masjid Jamek Masjid Jamek
STAR
STAR
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aran
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Samad Building Samad Building
ddin
. Tun Razak
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Sg. Gombak
Pekeliling
Bus Station
Gomb ak
Sultan Ismail
J. Tugu
J. Thambosamy
L.T.N. 6
L. Tiong Nam 3
Central
Market
J. Kinabalu
Sg.
Kelang
J. Tiong Nam
J. Tun Sambathan
J.
J. Datok Hj. Eusoff
J. Ipoh
J. Lumut
J. Raja Laut
Sing Seng Nam
J. Selat
L. Gombak
J.
J. Hang
S ultan Mohamed
J.
KL Railway
Station
Kasturi
J.
Sulta n
J. Syed Putra
M elayu
J. Tun Perak
Central
Market
Pasar Seni
J. Tun H. S. Lee
Sg.
L. Hj. Taib 2
L. Hj. Taib 3
India
Kelang
L. Hj. Taib 1
J. Sri Amar
Sing Seng Nam
J. Masjid
Leboh
KL Railway
Station
Medan
Tuanku
Pudu
Sulta n
J. Syed Putra
J. M edan Tuanku
J. Hang Lekir
J. Panggung
J. Taiping
J. Haji Taib
Ra h m an
J. Tua n ku Abdul
J. Silang
Cheng Lock
Chinatown
Sulaiman
J. Kg. Attap
J. Istana
J. Gereja
J. Petaling
Tuanku Abdul Rahman
J.
The Loft
Masjid
India
J. Sultan
Istana Negara
(National Palace)
J. Kg. Attap
Jalan Medan Doraisamy
Tuanku
Masjid Jamek
J. Silang
Pudu
J. M edan Tuanku
J. Hang Lekir
J. Panggung
J. Taiping
J. Haji Taib
Ra h m an
Cheng Lock
Chinatown
Sulaiman
J. Istana
L. Belfield
J. Pahang
J. Gereja
J. Sultan
J. Petaling
Tuanku Abdul Rahman
J.
L. Belfield
J. Bidor
J. Cemur
J. Bidor
J. Cemur
Chow
Kit
J. Dang Wangi
J. Ampang
L. Ampang
Abdullah
Munshi
J.
J. Sultan
J.
J. Belfield
J Hj.
Hussein
J. Sultan Ismail
Mojo
J. Doraisamy
J.
Belfield
J.
Istana Negara
(National Palace)
J. Pahang
Chow
Kit
Jalan Doraisamy
J. Dang Wangi
J. Ampang
L. Ampang
Abdullah
Munshi
J.
J. Sultan
J.
J. Belfield
J Hj.
Hussein
J. Sultan Ismail
J. Doraisamy
J.
Belfield
J.
L. Hang
Petaling Street
Hose
H
J. Yap Ah
Jebat
J. Raja M uda
J. Raja Bot
J. Kamunting
Shak
Bukit N anas
J.
l t
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Shak
J. Raja Abdullah
H
Dang Wangi
Renaissance
Kuala Lumpur
J.
J. Pudu
Plaza Rakyat Plaza
STAR
Rakyat
J. Bel
Maharajalela
Raja Abdullah
J.
Ampang
Lama
Kampung Kg. Baru
Cendana
KL Tower
Muslim Cemetery Muslim Cemetery
Christian
Cemetery
J. Raja Uda
Buddhist
Cemetery
STAR
Kenanga Wholesale Kenanga City Wholesale City
Berjaya Times
Square
KL Guide
STAR
STAR
2 3 4 5
field
J. Wesley
J. Raja Bot
J. Bukit
N a
J. Raja Chulan
J. M aharajalela
Imperial
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Sg. Kelang
n
as
J. Ct. Stadium
J. Stadium
L. Belfiel d
J. Raja Alang
J. D. Abd Razak
The Loft
Bar Club, Bar Club,
Asian Heritage RowAsian Heritage Row
Masjid
India
Hose
H
L. Hang
Petaling Street
J. Yap Ah
Jebat
J. Raja M uda
J. Raja Bot
J. Kamunting
Shak
Bukit N anas
J. Bel
field
J. Wesley
J.
l t
J. Bukit
an Sulaiman
Shak
N a
J. Raja Chulan
J. M aharajalela
Imperial
Hotel
Sg. Kelang
J. Raja Bot
n
as
J. Ct. Stadium
J. Raja Abdullah
J.
STAR
J. Stadium
Maharajalela
L. Belfiel d
Raja Abdullah
J.
J. Raja Alang
J. D. Abd Razak
J. Cendana
J. Pudu
Ampang
J. Hang Jebat
Lama
J. Choo Cheng Kay
J. Hose
Latiff
Dr.
J.
J. Raja Ali
L. Raja Mahadi
J. Persiaran Raja C hulan
J. Pudu
Jalan Raja
Muda Musa
J. Cendana
J. Hang Jebat
J. Choo Cheng Kay
J. Hose
Latiff
Dr.
J.
J. Raja Ali
L. Raja Mahadi
J
J. Persiaran Raja C hulan
J. Wisma Putra
.
J. Stadium
Sheikh J. Hj. Yahya Ahmad
J. Raja Mahmud
Bukit C eylon
L. Raja Muda
J. Raja Muda Musa J. Raja Muda Musa
J
J. Wisma Putra
Kampung
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.
KL Tower
J. Stadium
J. Raja Mahmud
Bukit C eylon
Lapangan Terbang
J.
L. Raja Muda
J. Hj. Yahya
J. Pudu
Jalan Raja
Muda Musa
Christian
Cemetery
J. Raja Uda
J. Ceylon
Lapangan Terbang
Buddhist
Cemetery
J. Temerluh
Mahmood
J.
Shangri-La Hotel
Kuala Lumpur
Cuisine Gourmet
by Nathalie
Neroteca
J.
J. Ceylon
J. Temerluh
Mahmood
J.
Kg. Baru
J. P.
C hangkat Raja Chulan
J. Hang Tuah
J. Tong
L. Meranti
J. Kenanga
J. Tun Razak
Sg. Bunus
J. Eberwein
Sheikh Ahmad
L. R. M Musa 1
Ramlee
Changkat
Hang
Tuah
J. Raja Muda M usa
J. Ampang
C hangkat Bukit Bintan
Shin
L. Merbau
J. Loke Yew
ah
J. Fletcher
J. Hamzah
L. R. M Musa 3
J. Tengah
L.
C eylon
J. Tingkat Tong Shin
J. Gajus
Raja Chulan
J. Datuk Abd. Malik
L. R. M Musa 4
Hotel Suria Maya
KLCC
J. Alor
Hang Tuah
J. Merlimau
J. M empelam
L. Raja M.
Musa 6
J. Sg. Baharu
J. Nagasari
J. Bukit Bintang
J. Im bi
J. Raja Uda
J. Pinang
J. Yap Kwan Seng
Tambi Dollah
Tambi Dollah
Changkat
Changkat
J. Saraw
J. Gelugor
J. P. Ramlee
ak
J. San Peng
L. Raja
Supernova,
Avenue K
J. G elan g
J.
Sultan Ismail
J. Pudu
J. Tun Razak
Perak
J. Hj.
Yaacob
.
Sg. Bunus
J. Puan
Sg. Kelang
H
Bijan
Bijan Mandarin Oriental Mandarin Oriental
Renaissance
Kuala Lumpur Kuala Lumpur
Kuala Lumpur
Sultan Lounge, Sultan Lounge,
Padi House Padi House Mandarin Oriental Mandarin Oriental
Concorde Concorde
Kuala Lumpur Kuala Lumpur
Bukit Nanas Bukit Nanas Bar Ibiza
7atenine, Ascott Hotel 7atenine, Ascott Hotel
Bar Ibiza
Shangri-La Hotel & Bar Uno
& Bar Uno
H Kuala Lumpur H
Cuisine Gourmet
by Nathalie
Scalini’s
Scalini’s K.L Live
K.L Live
La Picolla
La Picolla
Italia
Italia
J. P.
C hangkat Raja Chulan
J. Hang Tuah
H
J. Sultan
Saloma
Ismail
g
Pudu
J.
L. Yap Kwan Seng
Kia
J Walter Grenier
J. Berunai
J. Salleh
J. 1/77C
J. Bugis
Sungai Besi
J. Mayang
Suria KLCC
KLCC
KLCC
PETRONAS PETRONAS
Twin Towers Twin Towers
H
Saigon
Village
Peng
J.
J. San Ah Wing
J. Liew
Weng Chee
J. Horley
J. Chan Wing
J. Sayur
J. Pudu
L. Gurney
Landak
C
t.
Kia
J. Persia
Aquaria, KL Convention Aquaria, Centre KL Convention Centre
Pe n g
J.
J. Semarak
J.
r an Gurney
J.
J. Imbi
J. Ampang
Peland uk
J. Selada n g
J. Gurney
Kiri
J. Conlay
J. Barat
Tun
J.
Pasar
J. Pasar Baru
Gurney Satu
J. Gurney Tiga
Pavilion
Pavilion
Aryan Restaurant Aryan Restaurant
Enak KL, Starhill Gallery Enak KL, Starhill Gallery
Raja Chulan Raja Chulan
Wa-Raku
JW Marriott Hotel JW Marriott Hotel
Kampachi Kampachi Kuala Lumpur Kuala Lumpur
Nerovivo
Nerovivo
Pavilion KL Pavilion KL
Royale Chulan
Fahrenheit 88 Fahrenheit 88
Seri
Seri
The Grand The Grand
Melayu
Melayu
Millenium Millenium
Spice Garden Spice Garden
Baan Kuala Lumpur Baan Kuala Lumpur
H H Restaurant
26
H H Imperial
26
Neroteca
H
H
H
H
Werner’s
Werner’s
The
The
Ritz-Carlton Ritz-Carlton
Bintang Walk Bintang Walk
Li Yen
Li Yen
Lot 10
Lot 10
Elcerdo
Elcerdo
Westin
The
Hotel
Westin
Bukit Bintang Bukit Bintang Starhill
Starhill
Gallery
Gallery
Sungei
Hutong@Lot 10
Sungei
Hutong@Lot 10
Wang
Wang Oversea
Oversea
Plaza
Plaza Restaurant Restaurant
Imbi
Low Yat
Low Yat
ImbiPlaza
Saigon Plaza
Village
J. Tong
L. Meranti
J. Kenanga
J. Tun Razak
Sg. Bunus
J. Eberwein
L. R. M Musa 1
STAR
Ramlee
Changkat
J. Raja Muda M usa
J. Ampang
C hangkat Bukit Bintan
Shin
L. Merbau
J. Loke Yew
ah
J. Fletcher
J. Hamzah
J. Tengah
L.
J. Tingkat Tong Shin
Hang Tuah
J. Gajus
L. R. M Musa 3
J. Datuk Abd. Malik
L. R. M Musa 4
Hotel Maya
Raja Chulan
J. Sultan
C eylon
J. Alor
Hang Tuah
J. Merlimau
J. M empelam
L. Raja M.
Musa 6
J. Sg. Baharu
Zouk
Saloma
Ismail
J. Nagasari
g
J. Bukit Bintang
J. Im bi
J. Saraw
J. Gelugor
J. P. Ramlee
ak
J. San Peng
L. Raja
Supernova,
Avenue K
J. G elan g
J. Raja Uda
J. Pinang
J.
Sultan Ismail
J. Pudu
J. Tun Razak
Perak
J. Hj.
Yaacob
J. Yap Kwan Seng
.
Sg. Bunus
J. Puan
Sg. Kelang
Berjaya Times
Square
Pudu
J.
L. Yap Kwan Seng
Kia
J Walter Grenier
J. Berunai
J. Salleh
J. 1/77C
J. Bugis
Sungai Besi
J. Mayang
Peng
J.
J. San Ah Wing
J. Liew
Weng Chee
J. Horley
J. Chan Wing
J. Sayur
J. Pudu
L. Gurney
Landak
C
t.
Kia
J. Raja Chulan
J. Persia
Pe n g
J.
J. Semarak
J.
r an Gurney
J.
J. Imbi
J. Ampang
Peland uk
J. Selada n g
J. Gurney
Kiri
J. Conlay
J. Barat
Tun
J.
Pasar
J. Pasar Baru
Gurney Satu
J. Gurney Tiga
Razak
J. Raja Chulan
L. Utara
J. Beruang
J. Stonor
L. Kemuning
J. Selatan
L. Davis
J. G ajah
L. Imbi
J. Rusa
J. Damai
L. Inai
Sg. Kelang
J. Kampung
J. Memberang
J. Fajar
J. Binjai
J. Melati
J. Rawa
J. Selatan
Razak
Ampang Park
J. Kia Peng
J. Bukit Bintang
L. Utara
J. Beruang
J. M aktab
H
L. Davis
J. G ajah
J. Rusa
J. M aktab
Ampang Park
J. Kia Peng
Royale Chulan
J. Memberang
L. Davis
L. Davis Selatan
J. Tun Razak
J. Peel
To H National Zoo
Persiaran St
Persiaran St J.
J.
onor
onor
J. Stonor
L. Kemuning
L. Davis
J. Yew
J. Tun Razak
J. Peel
J. Selatan
L. Davis Selatan
J. Damai
J. Cochrane
J. Nicholas
J. M akt
J. Padang Tembak
a b
L. Cochrane
J. Wira
Enam
Keramat
Keramat
Datuk
Datuk
J.
J.
J. Murni
L. Imbi
J. Faja r
J. Damai
L. Inai
Sg. Kelang
J. Kampung
J. Binjai
Wa-Raku
J. Bukit Bintang
J. Melati
J. Rawa
J. Cochrane
J. Nicholas
J. M akt
J. Delima
a b
InterContinental
Hotel
J. Selatan
J. Selatan
J. Padang Tembak
L. Cochrane
J. Yew
J. Wira
Enam
J. Aman
J. Damai Damai
J. Murni
InterContinental
Hotel
Bombay
Palace
C Conechy
J. Tun
J. Eaton
J. Tun Razak
J. Delima
J. Selatan
J. Kampung
Pandan
J. Jarrett
Razak
Heeren
Hall
Fukuya
L. Cheong Yoke Choy
J. Aman
L. Damai 6
Bombay
Palace
buh Raja
Peel
C Conechy
J. Tun
J. Eaton
J. Tun Razak
Damai
J. Kampung
Pandan
J. Jarrett
Razak
L. Cheong Yoke Choy
17
L. Damai 6
To National Zoo
Heeren
Hall
Fukuya
A
B
C
D
E
A
B
C
D
E
buh Raja
Peel

Airlines Directory
THE KLIA FAMILY OF AIRLINES
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Airlines Directory
KLIA
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Total number of airlines: 60
19

World Map
CONNECTING
THE WORLD MAP THROUGH
MALAYSIA AIRPORTS
MALAYSIA AIRPORTS PRESENTS ITS
NETWORK OF INTERNATIONAL
CONNECTIVITY *
Malaysia Airports is proud to connect
you to over 114 destinations through the
globe by partnering with more than 60
reputable international airlines. Fly now
from any of our international airports –
KL International Airport (KUL),
Kota Kinabalu International Airport (BKI),
Kuching International Airport (KCH),
Langkawi International Airport (LGK) and
Penang International Airport (PEN).
SOUTH ASIA BKI KCH KUL LGK PEN
AMRITSAR 3
BANGALORE 3
CHENNAI 3
COLOMBO 3
DHAKA 3
DELHI 3
GOA 3
HYDERABAD 3
KARACHI 3
KATHMANDU 3
KOCHI 3
KOLKATA 3
LAHORE 3
MALE 3
MUMBAI 3
PESHAWAR 3
THIRUVANANTHAPURAM 3
TIRUCHIRAPALLI 3
VISHAKHAPATNAM 3
SOUTHEAST ASIA BKI KCH KUL LGK PEN
BALIKPAPAN 3
BANDA ACEH 3 3
BANDAR SERI BEGAWAN 3 3
BANDUNG 3
BANGKOK 3 3
BATAM 3
CEBU 3
CHIANG MAI 3
DANANG 3
DENPASAR, BALI 3 3
DONG MUEANG 3 3
HANOI 3 3 3
HAT YAI 3
HO CHI MINH CITY 3 3
JAKARTA 3 3 3
KALIBO 3
KOH SAMUI 3 3
KRABI 3 3
KUALA NAMU 3 3
LOMBOK 3
MANILA 3 3 3
PADANG 3
PALEMBANG 3
SOUTHEAST ASIA BKI KCH KUL LGK PEN
PEKANBARU 3
PHNOM PENH 3 3
PHUKET 3 3
PONTIANAK 3 3
SEMARANG 3
SIEM REAP 3
SINGAPORE 3 3 3 3 3
SOLO CITY 3
SURABAYA 3 3
SURAT THANI 3
UJUNG PADANG 3
UTAPAO 3
VIENTIANE 3
YANGON 3 3 3
YOGYAKARTA 3
NORTHEAST ASIA BKI KCH KUL LGK PEN
ANSHAN TENG'AO 3
BEIJING 3
BUSAN 3 3
CHANGSHA 3 3
CHENGDU 3 3 3
CHONGQING 3 3
DALIAN 3
20

World Map
Finland
Azerbaijan
Turkmenistan
* For all destination, please refer to the chart
All destination listed are correct at time of print
NORTHEAST ASIA BKI KCH KUL LGK PEN
FUZHOU 3 3
GUILIN 3
GUANGZHOU 3 3 3 3
HANGZHOU 3 3
HONG KONG 3 3 3 3 3
INCHEON, SEOUL 3 3 3
JINAN 3
KAOHSIUNG 3
KUNMING 3 3
LANZHOU 3
MACAU 3
NANNING 3 3
NINGBO 3
OSAKA 3 3
SANYA 3 3
SAPPORO CHITOSE 3
SHANGHAI 3 3
SHANTOU 3
SHENZHEN 3 3 3
TAIPEI 3 3 3 3
TIANJIN 3 3
NORTHEAST ASIA BKI KCH KUL LGK PEN
TOKYO HANEDA 3
TOKYO NARITA 3 3 3
WUHAN 3 3 3
XIAN XIANYANG 3
XIAMEN 3
YINCHUAN 3
ZHENGZHOU 3 3
CENTRAL ASIA BKI KCH KUL LGK PEN
ALMATY 3
TASHKENT 3
AFRICA BKI KCH KUL LGK PEN
ADDIS ABABA 3
MAURITIUS 3
MIDDLE EAST BKI KCH KUL LGK PEN
ABU DHABI 3
AMMAN 3
BAGHDAD 3
DOHA 3
DUBAI 3
MIDDLE EAST BKI KCH KUL LGK PEN
DUBAI AL MAKTOUM 3
JEDDAH 3 3 3
MADINAH 3
MUSCAT 3
RIYADH 3
TEHRAN 3
SOUTHWEST PACIFIC BKI KCH KUL LGK PEN
ADELAIDE 3
AUCKLAND 3
DARWIN 3
GOLD COAST 3
MELBOURNE 3
PERTH 3 3
SYDNEY 3
WESTERN EUROPE BKI KCH KUL LGK PEN
AMSTERDAM 3
BAKU 3
ISTANBUL 3
LUXEMBOURG 3
LONDON, HEATHROW 3
21

Contact Details
KLIA SERVICES AND FACILITIES DIRECTORY
EVERYTHING YOU NEED TO KNOW TO GET BY,
GET AROUND, GET FOUND AND GET HELP
INFORMATION
If you need assistance at the airport, these are
numbers you can call!
INFORMATION COUNTERS
Main Terminal Building
Departure Hall
T: +603-8776 4386 / 4389
Arrival Hall
T: +603-8776 3689
Contact Pier
Tel: +603-8776 0257 / 0219
Satellite Building
T: +603-8776 2454
USEFUL TELEPHONE NUMBERS
TOURISM INFORMATION COUNTER
Are you planning on visiting Batu Caves but unsure of
which trains to take? Ask the staff behind this counter!
Main Terminal Building Arrival Hall
T: +603-8776 6547
Operate 24 hours daily
EMERGENCY
MALAYSIAN ROYAL CUSTOMS
T: +603-8776 6254 / 6697
Main Terminal Building (Operations)
Arrival Hall
T: +603-8776 6575
Cargo KLIA
T: +603-8775 2375
IMMIGRATION KLIA
T: +603-8776 8001 / 3681 / 3679
POLICE KLIA
T: +603-8776 8222 / 63450
BOMBA MALAYSIA
T: +603-8787 4970
POS MALAYSIA BERHAD
Departure Hall, Main Terminal Building
T: +603-8787 3871
Operates Monday – Friday, 8.30am – 5.00pm
Saturday, 8.30am – 1.00pm (Close on Sunday)
LOST & FOUND
If you have lost something during your stay at KLIA,
find help at the KLIA Lost & Found Centre. Make
enquiries in person or by email:
KLIA Lost and Found Centre
Level 2, Main Terminal Building
T: +603-8776 4312
For enquiries made on weekdays after 5:00pm,
weekends and public holidays, kindly call or email:
T: +603-8776 2000
E: lost&found@malaysiaairports.com.my
ITEMS LOST IN THE AIRCRAFT /
MISSING CHECK- IN BAGGAGE
Did you lose your baggage on-board an aircraft? Call
your respective airline from the numbers below:
Malaysia Airline Berhad (MAB)
T: +603-8776 3733 / 42/ 56
KL Airport Service (KLAS):
T: +603-8776 5772 / 5773 / 81
Malindor Air's Lost and Found Office
E: info@malindoair.com
Malindo Call Centre (Malaysia)
T: +603-7841 5388
Malindo and Lion Air Lost and Found KLIA (24 Hours)
T: +6010-2888741
FACILITIES & SERVICES
From sorting out your traveller's cheque to getting a short yet peaceful power nap, these services and facilities will have you forget you're still at the airport.
LUGGAGE STORAGE FACILITIES
Planning on leaving the airport for a few hours while
waiting for your next flight without the hassle of your
luggages? Leave them at these luggage storage areas!
Baggage Solutions
Level 3, Arrival Level
T: +603-8776 5035
Operates 24 hours daily
Satellite Building
T: +603-8776 1849
BAGGAGE WRAPPING AND
STRAPPING
Carrying something fragile? Wrap your bags for added
safety measures.
Superstrap
Departure Level, Main Terminal Building
T: +6016-311 3040
Operates 24 hours daily
BUSINESS CENTRE / INDEPENDENT
AIRPORT LOUNGE SERVICES
Sip on some juice and bite into a sandwich while
waiting for your flight at these lounges!
Plaza Premium Lounge
Satellite Building (near Gate C11-C17)
T: +603-8787 2323
Operates 24 hours daily
KLIA PREMIER ACCESS
Departure Level, Main Terminal Building
T: +603-8776 4606
Operates Monday to Sunday,
7.00am – 11.00pm
AIRPORT WELLNESS
After a long flight, if you need a makeover or a
massage, these are the places to go!
Wellness Spa
Satellite Building (near Gate C21- C27)
Tel: +603-8776 1223
Operates 24 hours daily
Wellness Salon
Satellite Building (near Gate C21- C27)
T: +603-8776 1223
Operates daily: Monday to Sunday, Hours: 7.00am
– 12.00am
FEELING UNDER THE WEATHER?
HEALTH QUARANTINE CENTRE
Main Terminal Building, Level 3
T: +6038776 8403 / 82717
CLINIC
Menara Medical Clinic
Main Terminal Building, Level 3, Arrival Hall
Satellite Building
East Zone (Gates C21- C27)
Operates 24 hours daily
HOTELS AND SLEEPING FACILITIES
Need a place to stay or take a power nap?
Sama-Sama Hotel KLIA
T: +603 8787 3333
E: info@samasamahotels.com
DO YOU NEED A RIDE?
Sama-Sama Express KLIA
Satellite Building (near Gate C5)
T: +603 8787 4848
E: reservation.sseklia@samasamahotels.com
SnoozeKL
Gate G8, Contact Pier International
T: +603-8776 0828
NEED THE BANK?
BUREAU DE CHANGE
Maybank
Main Terminal Building, Arrival & Departure Hall,
Satellite Building
CIMB Bank
Main Terminal Building, Arrival & Departure Hall,
Satellite Building
CIMB Islamic
Satellite Building
RHB Bank
Main Terminal Building, Arrival &
Departure Hall
Bank Islam
Contact Pier – International
Bank Muamalat
Main Terminal Building, Departure Hall
Travelex
Main Terminal Building, Arrival Level, Contact Pier
Domestic
Al – Rajhi Bank
Main Terminal Building
FULL BANKING FACILITIES
CIMB Bank
Main Terminal Building, Departure Hall
TRANSPORTATION
Here are numbers to call to take you home or
wherever you choose to go.
AIRPORT LIMO
International Arrival Hall, Main
Terminal Building
Domestic Arrival Hall (Public area after Domestic
Baggage Clearance)
Domestic Baggage Reclaim, Arrival Level
Airport limo website
Hotline: +6019-3711897
Website: http://www.airportlimo.my
AIRPORT COACH
T: +603-8787 3894 / +603-8776 8449 / +6016-228 3894
EXPRESS RAIL LINK
T: +603-2267 8088 / +603-2267 8000
22
For more Information – Log on to www.malaysiaairports.com.my or you can write to: feedback@malaysiaairports.com.my

klia2 SERVICES AND FACILITIES DIRECTORY
EVERYTHING YOU NEED TO KNOW TO GET BY,
GET AROUND, GET FOUND AND GET HELP
USEFUL TELEPHONE NUMBERS
Contact Details
INFORMATION
If you need assistance at the airport, these are
numbers you can call!
INFORMATION COUNTERS
klia2 Hotline
T: +603-8778 5500 / 01 / 02
Operates 24 hours daily
TOURISM INFORMATION COUNTER
Are you planning on visiting Batu Caves but unsure of
which trains to take? Ask the staff behind this counter!
Arrival Hall
T: +603-8778 7080
Operating hours: 7.00am – 11.00pm
EMERGENCY
MALAYSIAN ROYAL CUSTOMS klia2
Int Department
Tel: +603-8778 5779
IMMIGRATIONS klia2
T: +603-8778 5461 / 62 / 63
POLICE klia2
T: +603-8778 5237 / 36
T: +603-8778 5222
BOMBA MALAYSIA
T: +603-8787 4970
LOST & FOUND
If you have lost something during your stay at klia2,
find help at the klia2 Lost & Found Centre. You can
make enquiries in person or by email:
klia2 Lost and Found Centre
Level 3, Departure Hall (near check-in counter Z),
Terminal Services klia2
T: +603-8778 5409
T: +603-8778 5540 / 5541 / 5542
(After operating hours)
E: lost&foundklia2@malaysiaairports.com.my
Operating hours: Monday - Friday
from 9.00am – 5.00pm
(Friday break: 12.30pm – 3.00pm)
ITEMS LOST IN THE AIRCRAFT /
MISSING CHECK- IN BAGGAGE
Did you lose your baggage on-board an aircraft? Call
your respective airline from the numbers below:
Air Asia's Lost and Found Office Lost & Found
Department:
Domestic flight:
T: +603-8778 5494
International flight:
T: +603-8778 5495
E: airasiax@airasia.com or aax_kul_cbto@airasia.com
LUGGAGE STORAGE FACILITIES
Planning on leaving the airport for a few hours while
waiting for your next flight without the hassle of your
luggages? Leave them at these luggage storage areas!
FACILITIES & SERVICES
From sorting out your traveller's cheque to getting a short yet peaceful power nap, these services and facilities will have you forget you're still at the airport.
Baggage Solutions
Level 2, Public Concourse, Arrival Level
T: +603-8778 5986
Operates 24 hours daily
BAGGAGE WRAPPING AND
STRAPPING
Carrying something fragile? Wrap your bags for added
safety measures.
Excel Wrap & Go
Level 3, Departure Hall
T: +6012-4083283
Operates 24 hours daily
BUSINESS CENTRE / INDEPENDENT
AIRPORT LOUNGE SERVICES
Sip on some juice and bite into a sandwich while
waiting for your flight at these lounges!
Plaza Premium Lounge
International Departure (next to Gate L8)
T: +603-4065 0161
Operates 4.00am – 12.00 midnight daily
AIRPORT WELLNESS
After a long flight, if you need a makeover or a
massage, these are the places to go!
Wellness Spa
International Departure
T: +6018-6070165
Operates 7.00am – 12.00midnight daily
HOTELS AND SLEEPING FACILITIES
Need a place to stay or take a power nap?
Sama-Sama Express klia2
T: +603-8775 6600
E: reservations.sseklia2@samasamahotels.com
Website: www.samasamaexpressklia2.com
Tune Hotel - klia2
T: +603–8787 1728
Website: www.tunehotels.com/my/en/ourhotels/klia2
Capsule by Container Hotel
T: +603-2110 4388
E: info@capsulecontainer.com
Website: www.capsulecontainer.com
FEELING UNDER THE WEATHER?
CLINIC
Menara Medical Clinic
Level 2, klia2 (Next to International Arrival Hall)
T: +603-8776 4909
Operates 24 hours daily
PHARMACY
My Life Healthcare
Main Terminal Building
T: +603-8778 7101
Operates 1.00pm – 11.45pm
QUARANTINE & HEALTH
DEPARTMENT
Main Terminal Building, International Arrival
T: +603-8778 5216
NEED THE BANK?
BUREAU DE CHANGE
CIMB Bank
Level 3, Main Terminal Building
Hong Leong Bank
Level 3, Main Terminal Building
Bank Muamalat
Level 2, Satellite Building
Travelex
Level 3 and Level 2, Satellite Building
FOREIGN CURRENCY DISPENSING
(FXD)
CIMB Bank
Departure Level
E-BANKING FACILITIES
CIMB Bank
Level 3, Main Terminal Building
Hong Leong Bank
Level 3, Main Terminal Building
DO YOU NEED A RIDE?
TRANSPORTATION
Here are numbers to call to take you home or
wherever you choose to go.
TRANSPORTATION HUB
Level 1, gateway@klia2
Website: www.gatewayklia2.com.my
TAXI
Mesra Indah Jaya Sdn. Bhd
T: +603-8787 1749
E: info@mesraindahjaya.com
AIRPORT LIMO MALAYSIA
Airport Limo (M) Sdn. Bhd
T: +603-8787 1748 / 1735
E: http://www.airportlimo.my
For more Information – Log on to www.malaysiaairports.com.my or you can write to: feedback@malaysiaairports.com.my
23

Joyful Experience @ Malaysia Airports
OF EXPERIENCE
30
The year 2017 is fast approaching and
we would like to usher in the New Year
by letting you in on what's new in
stores around you! It is also a time of
giving and sharing as the festivities
spring into full gear. Browse
through this section to get a loved
one a special gift or treat yourself
to a warm meal. Whichever it is,
we wish you Merry Holidays!
39
43
30
39
43
48
The Body Shop
Retail Indulgence
Top 25 Food
Discoveries At KLIA
And klia2
Must Eats
48

Fashion
You Know What They Say:
Go Big or Go Home!
Celebrate with products available at ERAMAN today
SHOP & STAY CONTEST
• Level 3, Main Terminal Building, KLIA
Give yourself a chance to win a sweepstakes with every
RM30 spent in a single receipt at Airport Shoppe and get
RM10 gift voucher to be redeemed at the Chocolate Shop.
Gift Voucher limited to first 100 customers per day!
Promotion: Shop & Stay Contest @ Airport Shoppe
15 Aug - 15 Feb 2017
Participating Outlets: Airport Shoppe and Chocolate Shop
ERAMAN
(COLLABORATION WITH CIMB)
• KLIA
• klia2
• Penang, Kuching, Kota Kinabalu and Langkawi
International Airports
• Sultan Ismail Petra and Labuan Airports
Stand a chance to win a dream holiday to Machu Picchu
with every accumulation of RM250 spent in a single day.
Promotion: CIMB Spend & Win, between 1 Oct and 31
Dec 2016
26

Fashion
Medium Weekender
LIFESTYLE OUTLET
• Contact Pier, Zone F, KLIA
• Lesportsac Ladies Fashion Walk, A03, International
Departure Hall, Satellite Building, klia2
Classic Hobo
Lesportsac's exclusive 'Le Journey' printed bags that
come in Classic Hobo or Medium Weekender draws
the emotions of exciting travellers. The colour scheme
weighs heavily on blue which is perfect for casual wear.
The print is non-seasonal and can be used all year round
for an extended period of time.
*Exclusive only at Travel Retail
• Gate C30-C36, Satellite Building, KLIA
• Contact Pier, Zone F, KLIA
Bally Supra is made in a very resistant Saffiano
leather. Its style features the embossed detail
of Trainspotting in grained calf in the middle of
the bag. Functionality-wise, this bag has three
compartments, one zipped and four internal slip
pockets plus one zipped pocket. Colour-wise the
design is very interesting with basic Black, Garnet,
White and Rosehaze apart from the more seasonal
Snuff. Bags are available in small and large sizes.
27

Fashion
BIBIK HERITAGE
• Level 3, Public Concourse, Main Terminal
Building, klia2
Get a RM10 gift voucher with a minimum spend of
RM30 nett at Bibik Heritage.
Promotion period: 1 October - 31 December 2016
*Terms and conditions apply
PASTAMANIA
• Gateway@klia2
Spend RM100 and above in a single receipt and
get a limited edition PastaMania Mural Mug at
RM10 (RSP: RM35).
28

Fashion
Exclusive for ERAMAN Privilege Card members with:
◆ SAMA-SAMA HOTEL:
Enjoy 15% discount of:
• Best available rate for room accommodation
• Food & beverage at Degrees Restaurant, Palmz Lounge
and Traveller’s Bar & Grill
• Tamara Spa, Laundry & Fitness Centre
*Terms & Conditions Apply
The promotion is valid until 31 December 2016
◆ SUPERSTRAP
Get a FRAGILE SEAL & SINGLE STRAP @ only RM13.95
SUPERSTRAP outlets available at:
• KLIA
• Tawau Airport
• Miri Airport
• Kota Bharu Airport
• Labuan Airport
• Subang Airport (Skypark)
*Terms & Conditions Apply
The promotion is valid until 28 February 2017
◆ HOMEY TOUCH
Get 15% off on total nett bill for all Foods & Beverages
@ Homey Touch, Domestic Arrival, Penang International
Airport.
*Terms & Conditions Apply
The promotion is valid until 31 December 2016
◆ EXCEL VALET PARKING SERVICE
Get 10% off for the next additional hour when you use
Excel Valet Parking service at Level 5, Main Terminal
Building, KLIA.
Applicable with a minimum of 2 hours parking
*Terms & Conditions Apply
The promotion is valid until 31 December 2016
◆ BOARDING PASS PROMO
(COLLABORATION WITH MALINDO AIR)
Get a Complimentary ERAMAN Privilege Card (10% OFF)
and Enjoy 20% off with a minimum purchase of RM300
in a single receipt (not applicable to Tobacco, Chanel &
Remy Martin Louis XIII)
*Terms & Conditions Apply
*Must present valid Malindo boarding pass to receive
ERAMAN Privilege Card
The promotion is valid until 31 December 2016
29

Fashion
'Tis the season
to be jolly!
Christmas is around the corner and we know you're stuffing every stocking
in the house with something special. But, the festival isn't just all about gifts.
It is also a time for friends, family and loved ones to rejoice, celebrate with
each other and share the love and affection that binds them together. In
this issue of Convergence, we are all about 'Giving & Sharing'. So, we bring
you not only ideas for your next gift but ways on how you can also give back
to the community at large!
JOIN THE
WILDEST
CAMPAIGN YET!
In celebration of The Body Shop's 40th anniversary and life-long dedication to campaigning against animal testing,
this year it is foregoing the mistletoe and mince pies to bring you its fiercest festive celebration to date.
Whether you’re a man or a monkey, everyone should be free to find love.
Which is why in the summer The Body Shop introduced the world to their friend Reggie, the Red-shanked douc,
a monkey looking for ‘The One’ and who they honour with their Reggie Bath Sponges this Christmas.
Losing his habitat has made it tricky for Reggie and other isolated animals like him to find romance. Which is why
this Christmas, The Body Shop's Bio-Bridges will not only continue to protect endangered animals in Vietnam but
will also be launching two new projects in Indonesia and Malaysia. A Bio-Bridge is a natural corridor that re-connects
damaged habitats allowing Reggie and other critically endangered animals like Sumatran Tigers, Malayan Tigers,
Asian Elephants and Sumatran Orangutans to meet their match.
Want to give back to your furry and feathered friends? For every specially selected gift you buy this Christmas, The
Body Shop will help protect endangered creatures and restore one square metre of rainforest.
30

Fashion
Scent
From
The
Wild
Explore Five Rare &
Precious New Fragrances
FIVE RARE FRAGRANCES FROM AMAZONIA, POLYNESIA, INDIA,
SOUTH AFRICA & SWITZERLAND
The Elixirs of Nature range is the ultimate botanical mash up – recreating olfactive snapshots of
some of the rarest and beautiful smelling plant species on the planet and then blending them with
natural essences and extracts. While protecting these endangered plants for future generations.
These really are five otherworldly scents.
31

Fashion
FROSTED BERRIES
WITH CRANBERRIES FROM
NORTH AMERICA
Irresistibly juicy, this Instagram-worthy winter
recipe stirs the senses. Balancing fresh notes
of cranberry, blackcurrant and raspberry with
white flowers, creamy praline and sweet vanilla,
it makes for a truly beautiful berry blend.
VANILLA CHAI
WITH HAND-PICKED VANILLA
FROM MADAGASCAR
Warm and inviting, this rich scent envelops
the senses. Creamy milk and addictive vanilla
are peppered with notes of warm cinnamon,
cardamom and sweetened with brown sugar
for a fragrance your skin will love to drink in.
SPICED APPLE
WITH COLD-PRESSED APPLE
SEED OIL
FROM THE ALPS
Quintessentially festive, this mouth-watering
scent perfectly captures the treat yourself
season. The aroma of freshly baked apples is
warmed with notes of cinnamon and freshened
with the crispness of orange and white flowers for
a deliciously fragrant blend you’ll pick every time.
32

WILDLY REVITALISING OILS OF LIFE
Be the envy of every animal in the kingdom with the skin
replenishing range. In a collect and keep jewellery box
with the complete day to night Oils of Life skincare
collection, it’s a truly ultra-luxe gift.
Oils of Life Ultimate Skincare Collection: Intensely
Revitalising Cream 50ml, Intensely Revitalising Essence
Lotion 160ml, Intensely Revitalising Facial Oil 30ml, Intensely
Revitalising Sleeping Cream 80ml, Twin-Ball Massager
VANILLA CHAI TIN
Fashion
Go on a sensory safari with one of the three limited-edition festive
flavours. Spicy and creamy, vanilla lovers will go wild for this new
take on a traditional treat.
Vanilla Chai Festive Tin: Vanilla Chai Shower Gel 250ml, Vanilla
Chai Body Butter 200ml, Vanilla Chai Lip Balm 20ml, Vanilla
Chai Foaming Bath 300ml
UPCYCLING
TIP
Want to upcycle
your Oils of
Life jewellery
box to suit
your décor?
Update it with
a dash of spray
paint, cover it
with fabric, or
decorate with
stencils.
UPCYCLING TIP
A sweet upcycling tip for you – not only will the Vanilla
Chai Festive Tin look great under your tree, it’s also the
perfect place to stash late night snacks for Santa.
Ensure your beauty game
is totally fierce this party
season with the new
Christmas exclusives.
• Eye Quads
• Eye Colour Sticks
• Matte Lip Liquid
• Colour Crush Matte
Lipstick
• KLIA, Main Terminal Building, Departure Level, Level 5, Public Concourse
• KLIA, Satellite Building, Gate C11-C17, North Zone, Level 1
• klia2, Satellite Building, Level 2 and Departure Level, Level 3, Public Concourse
• KKIA - Public Concourse, Departure Level, Terminal 1 (New Wing), Kota Kinabalu
International Airport
33

Experience
TOYING WITH
GIFT IDEAS?
Lego bricks and chocolates for the kids, perfume for the Mrs
and new suitcases for your third honeymoon trip this Christmas?
01
LEGO IT
Whether your child wishes to build a
boat, helicopter or an entire city, these
adorable Lego sets will have them
occupied for hours if not more!
Grab a hold of the Lego Fire Boat, City
Square or Heavy Lift Helicopter sets
between the months of November and
December 2016 and enjoy 10 per cent
off, if you're an airport staff.
01
35

Experience
02
04
Dauphine Slim
Vavin Securite
Amouage
Belfort Plus
03
Coach Eau de Parfum
Salvatore Ferragamo's
Signorina Limited Edition 2016
02 TRAVEL IN STYLE
03
As for those who wish to travel in
style these winter months, perhaps
a Dauphine Slim Cabin Trolley Case
priced at RM475 (after 50 per cent
discount) or a Belfort Plus Cabin
Trolley Case priced at RM595 (after
a 30 per cent discount) and a Vavin
Securite Cabin Trolley Case priced
at RM1,550 would strike your fancy.
CHOC STOP
As for sweet tooth lovers, Godiva's
Christmas 2016 Gift Box, Truffles or
a Carres Pouch will not disappoint
because we all know how serious
Godiva views its premium and
quality cacao treats. The gift boxes
and pouch are priced between
RM151 and RM308, available at The
Flying Emporium, KLIA and klia2.
04 SWEET SCENTS
Purchase exclusive Travel Sets from Amouage or a swanky bottle of Coach Eau
de Parfum which is inspired by the spontaneous energy and downtown style of
New York City. The fragrance is full of contrasts, opens with bright, sparkling
raspberry, which gives way to creamy Turkish roses before drying down to a
sensual suede musk base note.
If you purchase Coach products, enjoy Complimentary Gifts such as:
• Free Coach Woman Toiletry Pouch with purchase of 2 bottles of Coach fragrance
90ml, excluding sets*
• Free Coach Woman EDP Purse Spray miniature with purchase of either a bottle
of Coach fragrance 90ml or 2 bottles of Coach fragrances 50ml excluding sets*
*While stocks last
Both Amouage and Coach is available at The Flying Emporium, KLIA.
Meanwhile, Salvatore Ferragamo's Signorina Limited Edition 2016 is a tribute to
all the chic and sophisticated young ladies who love to open their Ferragamo
red boxes at Christmas. The fragrance is available at The Flying Emporium, KLIA
and klia2.
36

Fashion
Looking for
gifts to fill those
stockings?
Trawl through be Duty Free and see if something
strikes your fancy. Be warned that you might have
to get rather large stockings!
FOR HER
WISH UPON A STAR
While you are travelling, spread the joy to your loved ones'
by ticking off their Christmas wish list. Find a wide array
of festive gifts at be Duty Free, located at International
Departure, klia2.
Wish upon a Star promotion kicks off between November
10 and December 31
Enjoy these special savings from November 10
till December 31
RM25 off with minimum purchase of RM500
RM100 off with minimum purchase of RM1,200
Check terms and conditions in-store
Chloe Signature
(Christmas Edition) Set
HOLIDAY GIFT GUIDE
Christmas is drawing near and whether it is for her, for him
or little ones, be Duty free offers a wide selection of gift
ideas this year.
FOR THE LITTLE ONES
Jurlique Rose
Favourites Set
Lego Mickey's Workshop
BVLGARI Omnia
Amethyste
(Christmas Edition) Set
Lego Adventure
Camp Archery
Lego Fire Starter Set
Lindt Teddy Bear Advent
Calendar 172g
SK-II Facial Treatment Essence Duo
Set (Red & Green Limited Edition)
37

Fashion
FOR HIM
Lindor Festive Tube 400g
Emporio Armani
Dress Blue
Dial Men's
Chronograph
Watch
Lacoste Polo T-shirt
BVLGARI Man Extreme (Christmas Edition) Set
[MUST-BUY] LOCAL FAVOURITES
Perfect gifts for loved ones at home!
NEW BRANDS TO LOOK OUT!
Alor Freeze Dried
Durian 50g
Blue Eye Falken
Brown Classic
Sunshine Kingdom Pralines
Durian Chocolate 150g
Tanamera Black
Formulation Facial
Soap
Hawker Harrier II
Leather Watch
38

Retail Indulgence
CELEBRATE PROSPERITY
AND SUCCESS IN THE YEAR
OF THE ROOSTER
Royal Selangor ushers in the 2017 Year
of the Rooster with a collection featuring
the tenth animal in the Chinese zodiac.
The rooster symbolises luck, fidelity and
protection in Asia. The characters for
rooster and auspicious are homophones
in Mandarin Chinese, underpinning the
animal’s close association with good
fortune in Chinese culture.
JAZZ UP YULETIDE
GIVING WITH
ROYAL SELANGOR
Christmas gifts come in all
shapes and sizes. From little
statements of affection to
pieces that impress, Royal
Selangor has presents for
everyone on Santa’s naughty
or nice list. Those looking
for Force infused gifts will
find a wide selection of Star
Wars pieces for the Jedi or
Sith warriors in their lives.
Royal Selangor will also be
hosting Privileges members
at its Pavilion showroom for a
year end festive celebration
which will feature event
exclusive promotions.
For more information visit
www.royalselangor.com/
landing-christmas
COMYNS PROMOTION
• Enjoy 30% off on your
second purchase of sterling
silver personal accessories
* Terms and conditions apply
Check out Selberan’s gift set - the Persia Special in December.
The Persia collection draws on intricate motifs from the art and
architecture of 16 th century Persia. Standalone pieces include
a floral statement necklace, earrings and cuff.
* Royal Selangor is located at KLIA and klia2 with extended business hours
at KLIA Satellite terminal, from 6am to 2am
39

Retail Indulgence
Exclusive
SPA CEYLON
LUXURY AYURVEDA PRODUCTS
Rejuvenate your senses with the
highly-treasured and pampering
Spa Ceylon ranges inspired by the
ancient wisdom of Ayurveda
Get ready to hydrate, treat, purify and soothe your body, mind and soul with the
luxurious ranges of products from Spa Ceylon as it combines powerful, age-old
Ayurveda formula and the finest natural ingredients. Spa Ceylon products are the
result of nearly 50 years of expertise in the field of natural health and beauty products
from the pioneers in modern Ayurveda beauty care in Sri Lanka.
Inspired by royal relaxation, rejuvenation and the age-old healing rituals of Ayurveda
wisdom, Spa Ceylon ranges are exquisitely formulated to provide the ultimate in
luxury for health, well-being and relaxation.
Spa Ceylon offers an extensive range of all-natural, high-performance
and environmentally-friendly products for skin, hair, body and wellness, from
treatment oils, massage balms, body lotions, moisturising balms, to foot care and
herbal compress.
Spa Ceylon's top signature range is the Sleep Collection. Other pampering ranges
include the Ceylon Tea Range for sun care, Sandalwood Range for soothing and
de-stressing, Peace Range for total peace and tranquillity, White Range for skin
radiance, Balm Range for overall wellness, Cardamom Rose Hand Care Range for
promoting joyous natural well-being, Green Mint Foot Range for total foot comfort
and relaxation, Hair Care Range for healthy scalp and luscious hair and the Detox,
Sleep Intense and De-Stress Collections.
All products are free of paraben, paraffin
and alcohol. Its precise production
and quality assurance procedures
incorporate traditional herbal
prescriptive with modern dermatological
science, to protect and deliver the herbal
benefits of the all-natural ingredients in
their high-performance formula. The
brand also promotes environmentallyfriendly
products which are not tested
on animals and are 100 percent
vegetarian. Spa Ceylon is an advocate
of sustainable harvesting and supports
community fair trade.
For more information on Spa Ceylon,
please visit
Website: www.spaceylon.com.my
Spa Ceylon Malaysia
*Spa Ceylon is located at Lot 5, Satellite
Building, International Departure, KLIA
and S6-L2-40, Gateway@klia2
40

Retail Indulgence
Look Better. Feel Better.
Play Better.
COBRA PUMA GOLF opens first store at Mitsui
Outlet Park!
Malaysia is emerging as a leading golf destination in the region
apart from witnessing a fast growing number of golf consumers.
In order to meet these demands, COBRA PUMA Golf's
factory store outlet could not arrive at a more timely manner
in the country.
A leader in golf club innovation and performance, the store
aims to offer its latest high-end COBRA Golf equipment
as well as its PUMA Golf apparels to both Malaysian and
international consumers.
COBRA PUMA Golf Senior Director of International Sales,
Trevor Carter said, "Malaysia is an important market for the
South East Asian region and we are excited to directly engage
with our consumers for the first time in the country. This is a
significant step towards building a stronger presence in the
Malaysia market. Golf is a fast growing sport in Malaysia,
hence the opportunity to grow our market share in Malaysia
is looking very optimistic."
Carter also said the COBRA King LTD Driver line of equipment
features breakthrough innovation and technologies to create
a First Zero CG Driver with performance fit for a king.
Adding on to the King Family is the F6+ and F6 metalwoods,
which feature the All-New CarbonTrac Weighting System and
Adjustable CG to provide golfers the perfect combination of
Low CG and High MOI.
Not to be missed from the outlet store is the PUMA Golf Spring
Summer 2016 Collection. This collection features cooling and
warming technologies to equip golfers for changing weather
conditions. The line also boasts re-energised essentials,
elevated and sophisticated details, a balanced colour palate
to suit the style of any golfer.
*For more information, visit cobragolf.com and cobragolf.
com/pumagolf.
41

Quick Eats
Grab a best-seller while sipping a
good ol' cuppa
Cappuccino
Spicy Olio Pasta
Fish and Chips
Gourmet Chicken Pie
The holidays are coming and what better way to celebrate
and usher in the festivities and New Year than to be
together, enjoy great food and a good cuppa!
The Dôme café has been operating for slightly over two
decades and may have originated in Perth, Australia, but
today, the café is a well-known and favoured hangout
among both locals and the international crowd in Malaysia.
Don't just stop at ordering your favourite caffeine fix as
the establishment comes packed with a delicious and
delectable food menu. Spicy lovers may opt for a plate
of Spicy Olio Pasta which is available in a choice of
linguine or spaghetti tossed with fresh herbs, garlic, chilli
flakes, red capsicum, spinach, parsley and zucchini or if
you're in the mood for something light, try the Gourmet
Chicken Pie which is a home-style chicken and mushroom
filling topped with a golden pastry cap and served in a
porcelain bowl with sautéed vegetables.
Or, if you're feeling a little fishy today, try the Fish and
Chips which are lightly battered fillets of dory served with
fresh garden salad, chips and tartar sauce which also
doubles up as your protein intake for the day!
*Dôme Café is located at East Arm Passenger Level,
Satellite Building, KLIA and Departure Level Public
Concourse, klia2
42

Quick Eats
ARE YOU
HUNGRY YET?
Top 25 Food Discoveries in KLIA and klia2
to satiate anything from Ikan Masak Asam
Pedas to a tea-infused macaron
If you're looking for something to eat or drink at the
airports, you are going to be spoilt rotten as the choices
are aplenty. But, we have decided to curate the best 25
spots at the KL International Airport (KLIA) and klia2, as
recommended by independent online food reviewer,
FriedChillies.
Furthermore, in line with the airport operator's five-year
business plan, Runway to Success 2020 (RtS 2020),
Malaysia Airports Managing Director, Datuk Badlisham
Ghazali said the airport operator places high priority on
enhancing service level and customer experience.
One of the strategic priorities under the business plan is
Total Airport Experience (TAE) and in the efforts of creating
memorable moments, Badlisham announced that
FriedChillies, dedicated to foodies from all over the world,
recently published its Top 25 Food Discoveries in KLIA
and klia2.
KLIA, together with klia2 is a chock-full of exciting F&B
outlets serving delicious food. They comprise not only
eateries belonging to well-established international brands
but also eateries which are proudly Malaysian, such as
Eden, BMS and Grandmama’s, offering a mini Malaysia
experience right at the airports.
"This fits into our commercial aim of transforming our
airports into a destination in their own right, catering not
only to travellers but at the same time serving as an
exciting destination for the surrounding community."
He also said, "We had facilitated FriedChillies efforts to
'mystery shop' where they anonymously evaluated not
only the dishes served but also the total dining experience.
It is our hope that by having this FriedChillies listing on
our eateries at KLIA and klia2, it will give our visitors a
better idea on where to choose the best eats and deals
at KLIA."
He added that the aim was to turn this into an annual
event in the hopes that it can serve as a catalyst for the
F&B operators to uplift their service level and offer more
exciting dining experience to visitors.
1. EDEN RESTAURANT
Must-Try: Dim sums, wanton noodles or butter
prawns
*L5 13, Level 5, Departure Level, Main Terminal
Building, KLIA
2. BIBIK HERITAGE
Must-Try: Mee Siam, Popiah Chee, Nyonya Nasi
Lemak with sambal petai or Cendol
*Lot S2-3-L40, Level 3, Departure Level, Main
Terminal Building, klia2
1
2
3. PUFFY BUFFY
Must-Try: Ikan Masak Asam Pedas or Masak Lemak
Daging Salai sets
*Lot S2-3-L39, Level 3, Departure Level, Main
Terminal Building, klia2
3
43

Quick Eats
4. RAMEN TEN
Must-Try: Bento meals and ramen sets
that comes with garlic rice, gyozas,
edamame and salad
*L2-22A, Level 2, gateway@klia2
4
5
5. THE COFFEE CLUB
Must-Try: Club sandwich, order an
omelette or the more popular eggs
Benedict with hollandaise sauce
*L5 40, Level 5, Departure Level, Main Terminal
Building, KLIA
6
6. CAFE BARBERA
Must-Try: Café Au Lait paired with Roast Beef
Croissant Sandwich
*L5 23, Level 5, Departure Level, Main Terminal
Building, KLIA
7
7. MOLLYDOOKER’S COFFEE
BAR
Must-Try: Nasi Lemak Bungkus with a cup of
Joe
*Lot S7-1A-A06, Gate Q, Level 1A, International
Departure, Satellite Building, klia2
8
8. MAMAK
Must-Try: Crispy fried chicken, mixed with some
Ayam Madu gravy and Rojak which is fried tofu,
onion fritters, egg and vegetables in a sweet
and spicy sauce.
Lot S2-3A-L02, Level 3A, Departure Level, Main
Terminal Building, klia2
9. HOMETOWN HAINAN
COFFEE
Must-Try: The Hainan Chicken Rice, Nasi
Lemak and local coffees
*L2-113, Level 2, gateway@klia2
10
9
10. CANAI 15
Must-Try: Roti Canai doused in mutton
curry
*L3-56 & 57, Level 3, gateway@klia2
11
11. NöööDLES
Must-Try: Penang Curry Noodles, Beef Soup Noodles
or Prawn Mee
*L5 42, Level 5, Departure Level, Main Terminal
Building, KLIA
44

Quick Eats
12. THE GREEN MARKET
Must-Try: Bentos especially the Salmon
Teriyaki, cooked well in a soy teriyaki glaze
or a bibimbap
*Lot S2-3-L38, Level 3, Departure Level, Main
Terminal Building, klia2
12
13
13. BMS ORGANICS
Must-Try: Nyonya Laksa, Quinoa Salads or Brown
Rice Nasi Lemak
*L2M-19, Level 2M, gateway@klia2
14. GRANDMAMA’S
Must-Try: Nasi Lemak, Char Kway Teow,
Nasi Lemak with Chicken Curry or Satay
*SS M01, Level 2, Mezzanine Level,
International Departure, Satellite Building,
KLIA
15. WARUNG
Must-Try: Beef Noodle Soup or Egg
Noodles
*Lot S6-2-A15, Level 2, International Departure,
Satellite Building, klia2
14
15
16. TASTE OF INDIA
Must-Try: Thosai served with mildly spiced red
chilli coconut chutney or dal apart from Chicken
Curry Briyani
*Lot S6-3-A21(c), Food Court, Level 3, International
Departure, Satellite Building, klia2
16
17. HOT WOK
Must-Try: Char Kway Teow and Nasi Goreng
*S6-3-A21(e), Food Court, Level 3, International
Departure, Satellite Building, klia2
17
18. TRANSIT HANG OUTS
SAMA SAMA EXPRESS,
KLIA
Must-Try: Lamb Rack, cooked on the
bone till tender that comes with soft
and creamy mash potato and plenty
of gravy
*Next to Gate C5, International
Departure, Satellite Building, KLIA
18
18
SAMA SAMA EXPRESS, klia2
Must-Try: Satay Pizza, made fresh with
chunks of satay meat on top over a peanut
sauce base
*Level 3, International Departure, Satellite
Building, klia2
45

Quick Eats
UNCLE 19. FLIGHT ‘K’ CLUB LOUNGE
Must-Try: Must-Try: Mee Goreng Buffet on Mamak, offer and Nasi an ala Goreng carte
Kambing menu or cup that of includes Kemaman slow-roasted specialty coffee rotisserie
*L2-54 & chicken, 55, Level and 2, gateway@klia2
comes with gravy and a
salad. Cool it further with some Cempedak
ice cream
KOREAN STALL AT QUIZINN BY
RASA *SN FOOD M01, COURT Level 2, Mezzanine Level,
International Departure, Satellite Building,
Must-Try: Beef bibimbap topped with a fried egg,
KLIA
soft and wobbly yolk and vegetables and meat
*Korean – 6,7 & 8, Quizinn, Level 2M, gateway@
FLIGHT CLUB GRAB ‘N’ GO
klia2
Must-Try: Kam Heong Cumi Cumi and Rice
with breaded squid in Kam Heong sauce 20
HUI LAU SHAN
*CH M03, Level 2, Mezzanine Level, Satellite
Must-Try: Mango Feast which is a cheesecake with mango
Building, KLIA
bits, a scoop of mango ice cream and a cooling mango
slushie topped with mango chunks and glutinous balls or
a glass 20. of TWG pandan TEA jelly BOUTIQUE
in a watermelon cooler
*Lot Must-Try: S2-3-L03, Tea-infused Level 3, Departure macarons such Level, as Napoleon Main Terminal
Building, Tea & Caramel, klia2 Camelot Tea & Praline and Vanilla
Bourbon Tea & Kaya
DELI *CPD'N' 12, MEALS Contact Pier Domestic, KLIA
Must-Try: Ayam Madu, delicious curries and vegetables
21. THE DOUGH
*L1 03, Level 1, Main Terminal Building, KLIA
Must-Try: Egg Sandwich, assorted buns and local
tidbits
*Lot S1-1A-A17, Gate J, Level 1, Domestic
Departure/Arrival, klia2
22. UNCLE ‘K’
Must-Try: Mee Goreng Mamak, Nasi Goreng
Kambing or cup of Kemaman specialty coffee
*L2-54 & 55, Level 2, gateway@klia2
19
22
19
21
23
23. KOREAN STALL AT QUIZINN
BY RASA FOOD COURT
Must-Try: Beef bibimbap topped with a fried egg,
soft and wobbly yolk and vegetables and meat
*Korean – 6,7 & 8, Quizinn, Level 2M, gateway@
klia2
24
24. HUI LAU SHAN
Must-Try: Mango Feast which is a cheesecake
with mango bits, a scoop of mango ice cream
and a cooling mango slushie topped with mango
chunks and glutinous balls or a glass of pandan
jelly in a watermelon cooler
*Lot S2-3-L03, Level 3, Departure Level, Main
Terminal Building, klia2
25
25. DELI 'N' MEALS
Must-Try: Ayam Madu, delicious curries and
vegetables
*L1 03, Level 1, Main Terminal Building, KLIA
46

Quick Eats
Quick Eats
SAMA-SAMA
HOTEL KLIA
Treats for the year-end festivities
There's something in store for practically even the fussiest
of all foodies out there. At Sama-Sama Hotel KLIA, go
Japanese with the Midori Bento set throughout the month
of November.
The set, available between noon and 3pm, is served with
nigiri sushi, kobachi pickles, mixed salad, tori misoyaki,
miso soup and rice. This is a fairly good way to keep your
meals healthy and at the same time, keep your lunch
meeting light. The set is tagged at RM65 nett per serve.
If you're not going home for the holidays, experience a
homey and warmth dinner at the hotel between December
24 and 25 around 6pm till 11pm.
The Special Christmas Eve and Christmas Day buffet dinner
allows you to treat yourself or friends and family over a
sumptuous and bountiful spread of live barbeque grilled
seafood, beef, chicken and traditional Christmas specialties
desserts at Degrees Restaurant. The set is tagged at RM125
nett per serve.
For reservations, call 603-8787 3333, extension 2488.
Meanwhile, put on your dancing shoes because we're
going Latin, Samba, Salsa and Tango to celebrate the New
Year Eve at Sama-Sama Hotel! Gear up with your frill and
fancy costume and get loud for the New Year Countdown
at Traveller’s Bar & Grill.
The Brazilian carnival is between 5pm and 1am and will
be held on December 31.
Apart from in-house band 'Own Style', there is a special
appearance of lady DJ Rissya from Indonesia, who has a
popular stint in couple of cities in her home ground as
well as Johor Bahru.
Midori Bento set
There are two packages to offer:
Package A
Auchentoshan Single Malt Whisky
RM 850 nett (Each package is up to 8 persons)
• 2 nos Bottles of Auchentoshan Whisky
• Free Mixer of Water/Coke or Sprite
• 8 nos of Party Pack
• 1 plate of Snack (Spicy Anchovies with Onions)
Package B
Tiger Beer Tower
RM 500 nett (Each package is up to 8 persons)
• 2 nos Towers of Tiger Beer
• 8 nos of Party Pack
• 1 plate of Snack (Spicy Anchovies with Onions)
For reservation, call 603-8787 3333, extension 2435.
47

Must Eats
FOOD HAVEN
The year 2016 is finally coming to an end. But, that means Christmas and New Year celebrations
will soon begin! Are you planning on skipping all the dirty dishes at home by choosing to
dine out instead? Or perhaps a take-away? Browse through promotions and special menus
at all these eateries and make an informed decision!
FUKUYA@KLIA
• Level 2, South Zone, Satellite Building, KLIA
Tickle your taste buds with some fine sushi!
If you're looking to have your protein intake for the day,
we suggest the Sushi Sashimi Platter which has salmon,
tuna and mackerel sushi apart from cucumber maki rolls
and salmon sashimi. Dip your sushi in soy sauce or smear
a little wasabi and wash it down with a hearty bowl of
miso soup. The month of November also sees Fukuya
rolling out its Dory Katsu Set. The dory fish is deep-fried
in a breadcrumb batter and served with salmon egg
rolls, pickled lady fingers topped with shredded dry fish,
a bowl of white rice, salad and miso soup.
Sushi Sashimi Platter
For December, all lights are on the Spicy Tuna Donburi
and the Niku Jaga Imo. The former is tuna mixed with a
tinge of chilli powder, chilli oil, mayonnaise to calm the
heat for all you non-spicy eaters, sesame seed and spring
onions, all served on a bed of fluffy white rice. The dish
comes with a bowl of miso soup. Meanwhile, the latter
is a beef and potato dish with glass noodles in a sweet
soya sauce broth. The beef is simmered for at least an
hour and served with peas and carrots apart from a bowl
of white rice, salad with sesame seed dressing, pickled
radish and cucumbers and fruit of the day.
Happy Hour Promotion
Buy 2 cans of Japan's Suntory Beer for RM39++ between 5pm
and 9pm
Dory Katsu Set
*From October 18, while stocks last
Spicy Tuna Donburi
48
Niku Jaga Imo

Must Eats
BASKIN-ROBBINS
• klia2, Domestic Departure/Arrival, Gate J
Promo Details:
Free upsize to Double Junior
Scoop when you purchase
Single Regular Scoop for Flavour
Of The Month, Earl Grey Tea &
Caramel Scone.
Validity Period : 1 - 30 November
2016 , while stocks last
OLD MALAYA KOPITIAM AND
MALAYSIAN RECIPE CAFE
• Old Malaya Kopitiam: Level 2, South Zone,
Satellite Building, KLIA
• Malaysian Recipe Cafe: Level 1, North Zone,
Satellite Building, KLIA
At Malaysian Recipe Cafe,
indulge in a steaming bowl of
Assam Pedas and a tall glass
of Iced Lemon Tea for RM32
or try the Nyonya Laksa and
Sirap Selasih at Old Malaya
Kopitiam for RM25. Both
promotional sets are available
between November and
December 2016.
49

Must Eats
THE COFFEE BEAN & TEA LEAF
• Level 1, North Zone, Satellite Building, KLIA
Promo Details:
It’s The Most Delicious Time of the Year!
• Salted Butterscotch Ice Blended ® drink
Delicious combination of caramelised sugar & butter
with a dash of salt
• Double Chocolate Peppermint Ice Blended® drink
Decadent, dreamy rich mocha & refreshing peppermint
• Red Velvet Hot Cocoa
Velvety, chocolatey & red hot
*Kid-friendly options and iced options available.
Validity Period: 7 November 2016 – 4 January 2017*
*Promotional dates might be subject to changes
HARRODS
• Contact Pier, International Level, KLIA
Start your day with Harrods' All Day
Tea for Two which comes with English
scones, mini fruit tarts, mini mango
cream puffs, mini chocolate brownies,
mini red velvet cakes, smoked salmon
croissant, cheese sandwiches and tea!
The set is tagged at RM110 nett.
50

Joyful Experience @ Malaysia Airports
OF DESTINATION
54
"Traveling – it leaves you speechless,
then turns you into a storyteller,"
Ibn Battuta.
Flip the page and see where you
should be heading for your next
getaway now!
63
65
54
63
65
69
African Beauty
Captivating Cape Town
Get Your Craic On
Dublin, Ireland
Best Christmas
Shopping Apps
Strange Museums
Around The World
69

Travel
CAMIGUIN
ISLAND
The Small and Unspoilt Beauty of the Philippines
We've heard plenty about Boracay and Gili but there’s a cooler kid on the block
and it’s – Camiguin.
A pear-shaped volcanic island in the
northern tip of Mindanao, Camiguin
is the smallest province with land area
totalling at 30,000 hectares. Apart from
having five towns, the island also has
seven volcanoes including the still
active Mount Hibok-Hibok. The island
is home to slightly over 80,000 people
making the province the second
smallest in Philippines. Batanes is
the smallest province, in terms of
population, in the country.
Due to the island’s volcanic soil,
various crops are planted all year
round and this includes coconut,
cassava, banana, corn, fruits, coffee
and vegetables. Apart from historical
sites, the island lures tourists through
its natural resources, which include
sulfur deposits, geothermal energy,
agricultural lands and fishing grounds.
Camiguin has its own airport however
there are not many direct flights
within the Philippines to this island.
At present, Cebu Pacific flies directly
from the Cebu Airport directly to the
island. Or one is recommended to take
a flight from the next nearest airport,
Cagayan de Oro and a bus or rented
van to the nearest port. There are
two ports from which you can take a
ferry to Camiguin, either Balingoan or
Macabalan. Balingoan comes highly
recommended by locals and tourists.
From the port, take a ferry to the island
and voila, your holiday shall began!
DAY 1
SUNKEN CEMETERY
Camiguin was primarily formed
through earthquakes and volcanic
eruptions. In the late 1800s, the
eruption of Mount Vulcan submerged
the old town of Catarman – pushing
it below the sea, leaving behind the
ruins of a church and its bell tower. The
Sunken Cemetery, now marked with a
huge cross, was also one of the areas
in this old town.
SUNKEN CEMETERY
Located in Bonbon, Catarman, a huge
cross marker has been installed by the
Provincial government to mark the
community cemetery that sunk during
the volcanic holocaust. Years ago,
gravestones were visible during low tide.
Today, it is an interesting diving site.
52

Travel
KATIBAWASAN FALLS
ARDENT HOT SPRING
ARDENT HOT SPRING
Ideal for a cool night swim to rejuvenate
the mind and body after a long trek
up the mountain, this local hot spa is a
natural pool springing from the depths
of Mount Hibok-Hibok. The local
municipality has provided cottages,
restaurant and dormitory facilities that
cater to local and foreign tourists. It
has picnic huts, cookout facilities and
restrooms for visitors.
MERE 4-HOUR
DIRECT FLIGHT
Fly to Manila from the
KL International Airport
(KLIA) with:
• Malaysia Airlines
• AirAsia Philippines (klia2)
• AirAsia (klia2)
• Cebu Pacific (klia2)
Fly to Cebu from KLIA with:
• AirAsia Philippines (klia2)
*As of October 2016
KATIBAWASAN FALLS
After an interesting yet creepy start to
your short getaway, cool it off at this 250-
feet majestic beauty that cascades to a
rock pool surrounded by ground orchids,
wild ferns, trees and boulders. Its icecold
waters provide an ideal summer
splash to locals and tourists alike.
DAY 3
MANTIGUE ISLAND
This island is the verses from Coldplay’s
‘Paradise’ because it is filled with an
evergreen forest fringed with a sandy
beach. The boat ride to Mantigue is
quite exciting, as one has to contend
with strong diverging currents due to
the open sea. One side of the island is
ideal for swimming as it is shallow and
has few corals while the opposite side
is a deep drop off ideal for snorkelling
and diving.
Pictures by Hannah Reyes, Nigel Hicks and
the Tourism Promotions Board Philippines.
MANTIGUE ISLAND
DAY 2
MOUNT HIBOK-HIBOK
The only active volcano in the island, this
1,250-metre slope is a challenge even
to the seasoned mountaineer. However,
the peak offers breathtaking views of
Cebu, Negros and Bohol islands. The
mountain also has a crater lake at the
peak with plenty of steam outlets.
53

Travel
CAPTIVATING
CAPE TOWN
If Africa is the continent you have chosen, South Africa’s Cape
Town should be on your must visits as the port city is renowned
for its extraordinary scenery, vibrant nightlife and outdoor lifestyle.
FULL TRAVEL
MODE AHEAD
Cape Town really does have something
for everyone. From Table Mountain to
the bustling streets like Long Street, there
really is every contrast imaginable. This
is a city steeped in history which is not
forgotten – memories are visible
throughout. But the city has risen to be
a thriving place for tourism and business
with plenty of restaurants and trips in and
around the city to keep you occupied.
TABLE MOUNTAIN
A must do when in Cape Town – you
can see Table Mountain from wherever
you are in the city, but the views from
the top are second to none. You can buy
tickets either online or at the entrance
at the bottom of Table Mountain. But,
check the weather before you go up to
the top, because cloudy views of Cape
Town is a waste. Try to go on a clear,
sunny day.
54

ROBBEN ISLAND
Robben Island is a must visit while in
Cape Town as it is infamously known as
being the prison where Nelson Mandela
spent 27 years behind bars. Tours of the
prison are done by ex-prisoners and you
get to visit the actual prison cells where
convicts stayed. The most interesting
part of the tour is having a glimpse of
Mandela’s life in a tiny cell.
LONG STREET
Party goers should keep a lookout for
this street while party poopers should
stay away. Long Street is known for its
hostels, restaurants and bars. The area
stays loud until about 4am every
morning, so it’s a great place if you want
to party but if you’d prefer a good night
sleep – find a quieter area! The street
is also popular during the day, with loads
of cafes, restaurants and shops.
SHARK CAGE DIVING
Remember, these creatures are wild and
are not trained for human entertainment,
so it will be very much a waiting game.
However, it is worth waiting for as South
Africa is one of the handful of countries
that allows you to go cage diving with
great white sharks.
No experience is needed as you only
wear a mask and no snorkel or diving
gear is given. When sharks are near the
boat, the cage is lowered into water with
you in it! When the time is right, the staff
will let you know that you will need to
hold your breath and go underwater for
as long as you can to watch the sharks
swim by.
LION’S HEAD
Travel
Lion’s Head is a smaller mountain
located next to Cape Town. It is next to
Table Mountain and is very popular with
hikers. Lion’s Head is part of Table
Mountain National Park that stands at
670 metres high with a relatively flat
track. The exciting part of the trek is at
the leg of the summit, where you need
the aid of chains and ladders to ascend.
KIRSTENBOSCH
BOTANICAL GARDENS
This botanical gardens is located at the
bottom of Table Mountain and has been
described as ‘the most beautiful garden
in South Africa’.
55

Travel
TOUR THE TOWN
Do your research and go for a guided
tour around town. These tours are a great
way to learn about the history of Cape
Town and South Africa and many tour
companies have agreements with the
townships, so the locals can show you
around while the tour companies help
look after the people and their community.
BOAT TRIPS FROM THE
WATERFRONT
Several companies offer boat trips out
to sea to look for dolphins and other
LET’S EAT
animals. Remember to go when the sea
is calm as choppy waters means you will
not be seeing anything. The boats are
open so it can also be quite cold and it
is advised to bring along warm clothes
or a coat.
COME RAIN OR SHINE
Hot and sunny weather dominates the
city’s skyline throughout the months of
November and December despite the
occasional afternoon thunderstorms.
The coldest days are between the
months of July and August.
From the meat-stuffed dishes to the more conventional but highly customised South
African food, they will all give you memories to cherish for a lifetime!
USEFUL
AFRIKAANS PHRASES
The country has 11 official languages
and this includes English, Afrikaans
and Xhosa. The three languages
mentioned are also the most
commonly used and spoken with
Afrikaans being the most widely
spoken language.
Here are a few Afrikaans words and
phrases that may be helpful when
travelling to the country.
• Hello – Hallo
• Goodbye – Totsiens (tot-see-us)
• My name is … – My naam is ...
• Thank you – Dankie (danki)
• Do you speak English? – Praat jy
Engels? (praat-yay-engels)
• Sorry – Jammer (yamer)
CURRENCY AND
EXCHANGE RATE
The country’s currency is South
African Rand: ZAR
100 ZAR is approximately:
• USD6.96 • £5.72 • €6.33
As at October 2016
Bunny Chow
Do not worry as no rabbits are harmed
in the making of this dish. Often referred
to as a bunny, this South African dish
consists of a hollowed out loaf of bread
filled with curry. It can be made with
lamb, beef, chicken or vegetables.
Bobotie
Considered the country’s national dish,
cumin, coriander and cloves are added
to minced lamb or beef before it is
baked with an egg-based topping.
Mealie Pap
A maize-based porridge that can be
served hot or cold with milk and sugar
as breakfast or with meat and tomato
stew for a complete meal.
Bokkoms
South Africa’s version of anchovies.
Bokkoms is a dried and salted Southern
Mullet fish known locally as ‘harders’.
Droëwors
A dried, spiced sausage that may look
unappetising if you eat with your eyes
but sure does pack a punch when you
put it in your mouth.
56

Travel
BRRR!
WORLD’S
BEST
ICE SUITE HOTELS
Would you like to live in a room made entirely
out of snow and ice? Better yet, an entire hotel
or area built from blocks of ice and drinking your
juice from an ice glass? If the cold does not
bother you, these places might be just the perfect
winter getaway for you and your loved ones!
57

Travel
ICEHOTEL
JUKKASJÄRVI, SWEDEN
The small village of Jukkasjärvi receives a
temporary building each year during winter.
That building happens to be the Icehotel.
Built from blocks of ice and snow each year,
in November, materials for the design and
architecture come from the nearby river Torne.
The world’s first and largest hotel built of snow
and ice, the Torne River supplies enough ice
equivalent to 4,000 tonnes of ice which equals
to four ice hotels. An establishment that opens
all year round, guests are able to stay in cabins
during the summer. But, when winter arrives,
the Icehotel will be available for bookings and
activities such as skiing, husky sledding,
northern light tours and ice sculpting are on
the agenda as well as sleeping in the unique
hotel. The hotel’s Founder, Yngve Bergqvist
had the idea for such a hotel, 27 years ago.
Today, the hotel attracts over 50,000 guests
from around the world! And the best part of
this experience? When the hotel melts in the
gazing spring sun, the ice turns into water and
returns to the Torne River again.
Pictures by PinPin Studio, Asaf Kliger and
Christopher Hauser
SNOWCASTLE
KEMI, FINLAND
This 21-room snowcastle is a destination for magnificent
ice sculptures and frozen beauty. The castle houses
the world’s largest SnowRestaurant which seats over
200 guests, a SnowChapel with mystical atmosphere
for wedding ceremonies and a SnowHotel with unique
beautifully decorated snow rooms which are all made
entirely of snow and ice from the sea water. At the
restaurant, guests are also able to enjoy a meal around
the glistening ice tables indulging in specialties like
cream of smoked reindeer soup or a fillet of reindeer
with game sauce and lingonberries. However, just like
all the other ice hotels or castles, the SnowCastle is
built anew every season in a different architectural
style and takes about six weeks to construct.
Pictures by Kemi Tourism Ltd and Timo Laapotti
58

SORRISNIVA IGLOO HOTEL
ALTA, NORWAY
Surrounded by a quiet and relaxing atmosphere outside
the city centre – it is the perfect place for calmness and
serenity. This year’s ice hotel is opening on December
19 and the theme is inspired from the Ice Age. We The
Igloo Hotel is located at Sorrisniva, about 20km from
Alta in idyllic surroundings on the banks of the Alta river
and has approximately 30 rooms, suites, ice gallery and
an ice chapel. The hotel is decorated with ice sculptures
– beautiful artwork created by talented sculptors and the
location of the hotel is perfect to look for the northern
lights and to explore the surrounding nature.
Guests should note that the ice rooms contain only beds
while other facilities like toilets, changing rooms, showers
and sauna are in the warm service building next door. In
the service building you can relax during your stay as the
living room, restaurant, reception as well as lockers are
made available in this building.
Pictures by Frikant.no
Travel
ALPENIGLU IGLOO VILLAGE
TYROL, AUSTRIA
Built entirely of ice and snow, the 2,000 square
metre village near the beautiful lake of
Filzalmsee consists of suites for overnight stays,
an igloo shop, Icebar, igloo restaurant, an open
air snow bar and a charming igloo church. The
18 igloo suites are carved of massive blocks of
ice and appointed with cosy sleeping bags
and warm reindeer skins while the fascinating
ice church allow weddings to be organised.
Each year, the resort plays host to ICE LAND,
a mesmerising ice sculpture exhibition.
HÔTEL DE GLACE
QUÉBEC, CANADA
Located only four kilometres from the north end
of Québec City, the hôtel and its furniture may
be entirely made of ice and snow, but you will
be getting a very comfortable bed. Blocks of
ice make the base of the bed followed by a solid
wood base and a comfortable mattress. When
the time comes, a cosy sleeping bag, an isolating
bed sheet and a pillow will be delivered to your
room. Even the room temperature stays between
-3°C and -5°C no matter what temperature it is
outside, the sleeping bags are used for
temperatures between -15°C and -30°C.
Furthermore, with its huge snow vaults, crystalline
ice sculptures and 44 rooms and suites, the Hôtel
de Glace impresses with its dazzling decor.
Pictures by Renaud Philippe and Xdachez.com
59

Food Indulgence
LET’S TALK ABOUT
PIES
Pies are such a versatile dish that they’re eaten in many cultures and
assume many forms. No matter where you are in the world, that
culture probably has its own pie creation that reflects the people and
their tastes and history. Here are 10 pies that will have you salivating.
60

Food Indulgence
BISTEEYA
A traditional Moroccan meat pie served
at the beginning of important meals,
Bisteeya is usually made with shredded
chicken or pigeon. The meat is slowly
cooked in a broth with spices that
include garlic, ground ginger and
turmeric. The meat is then encased in a
thin dough which is toasted and coated
in ground almonds, cinnamon and sugar.
APPLE
“As American as apple pie.” Synonymous
to the Americans, apple pies have been
around most probably since the Middle
Ages. However, the true origins of the
pie remain uncertain as many countries
have laid claims to owning the pie. In
the Netherlands, it is known as
‘appelkruimeltaart’ or ‘appeltaart’ while
the Germans refer to it as ‘apfelstrudel’
and the earliest known written recipe
dates back to 1318 in a book by English
author and poet Geoffrey Chaucer.
COULIBIAC
A coulibiac is a Russian dish consisting
of a filled pie usually made with salmon,
sturgeon, rice or buckwheat, onions, dill
and hard-boiled eggs. The pie is baked
in a pastry shell that’s made usually out
of brioche or puff pastry. The dish was
so popular in Russia in the early part of
the 20th century that the famed French
chef Auguste Escoffier even brought it
to France!
BLUEBERRY
Blueberry pie was first eaten by early
American settlers and remains a popular
dessert in the United States and
Canada. Did you know that the US state
of Maine has blueberry pies listed as
the state’s official dessert? A typical
ingredient for blueberry pie is rinsed
and stemmed blueberries. The berries
can be frozen or fresh. Other ingredients
include flour, cinnamon, sugar and
butter as recipes may vary according to
the ingredients available.
COTTAGE
The Cottage pie or Shepherd’s pie is a
meat pie with a crust of mashed
potatoes. A savoury British delight, the
pie came about after people realised
there was a way to use leftover roasted
meat. Other ingredients in this pie
include mushrooms, tomato paste and
white cheddar cheese. The term
Shepherd’s pie is only used when the
meat filling is lamb.
AUSTRALIAN MEAT PIE
So, get this. This pie comes with ketchup.
I think we hear you cringing already at
the sight of ketchup on your pie. But,
hey, the Aussies love it. The Australian
meat pie is similar to the British steak
pie. The meat pie is a small hand-sized
pie filled with minced meat and topped
with tomato sauce. The Kiwis’ next door
love these ketchup pies too.
61

Food Indulgence
SPANAKOPITA
A Greek pie, it is made using spinach,
feta cheese, onions and eggs. The filling
is used to fill a phyllo dough or a flour
dough wrapper and traditionally eaten
as a snack in Greece. The pastry is cut
into triangular or square pieces and
brushed with butter or oil and then
baked until golden brown. Other soft
white cheeses may be used in addition
to feta.
MUD PIE
Calling all chocolate lovers: get your
fix of this Mississippi-originated mud
pie which is a rich chocolate dessert
often composed of pudding, cake,
biscuits, ice cream, whipped cream,
marshmallows and liquor presented in
a cookie crust! Phew, that must have
been a mouthful already. The pie is often
built in layers and topped with chocolate
syrup, pecan, almonds, marshmallows
or chocolate shavings.
PECAN
Now this pie, depending on the region
you’re in, may come with a kick to your
palate as it comes packing with a
bourbon whiskey or other spices. The
star of the pie is undeniably, pecans. A
classic Southern dessert, it is usually
served with whipped cream or vanilla
ice cream. There are several accounts
to how the pecan pie originated but the
most commonly known theory is that
the Native Americans introduced the
pecan nut to the French after they
settled in New Orleans.
KEY LIME
This pie gets its name from the small
Key limes that grow throughout the
Florida Keys on the American East Coast
in the United States. Key limes are more
tart and aromatic and the juice is pale
yellow. Many early recipes for this pie
did not require the cook to bake the
pie, relying on the chemical reaction
between the condensed milk and acidic
lime juice which causes the mixture to
thicken enough for the filling on its own.
Apart from the citrus juice and
condensed milk, eggs are also added
to make this zesty pie.
62

HENRY STREET
This street has several large shopping
stores which include the Liffey Valley
Shopping Centre, Epicurean Food Hall
that offers a wide range of foreign
cuisines and Arnotts, the city’s oldest
and largest departmental store. The
street also has plenty of stalls that sell
hats, handbags, fruits and vegetables.
GRAFTON STREET
The top of the street is marked by the
St Stephen's Green shopping centre
while the end was marked by a statue
of Molly Malone which often has a
friendly leprechaun lingering around
nearby. However, Malone was moved
to the top of Suffolk Street in 2014. Fret
not, you would most probably still see
the leprechaun. The street itself is the
epicentre of Dublin shopping and you
will find all the classic high street retailers
to regular street fare alongside many
buskers and street performers. It's a nice
experience to hear a variety of musical
and artistic influences mix on the streets
as you peruse the shops and you'll be
sure to find some tourist fare here.
GET
YOUR
CRAIC ON
GEORGE’S
STREET ARCADE
Travel
George’s Street Arcade offers an eclectic
mix of boutique and vintage clothes
shops at affordable prices, food markets
and quirky collectible stalls along with
little cafes. Built in 1881 as a Victorian
Shopping Centre, it has undergone
reconstruction and changes of hands
but has always maintained its own
unique atmosphere. But, the most
important thing of all, you can still enjoy
‘independent’ boutique shops and stalls
ranging from trendy clothing, jewellery,
funky music, collectible items, souvenirs
and more along with wonderful dining
and food options.
Dublin, capital of the Republic of Ireland, is home to slightly over 500,000 citizens. The modern
and contemporary capital steeps in history with a 13th century castle and 12th century cathedral.
The city also houses the Guinness Storehouse, a top visitor attraction apart from the iconic
Dublin Zoo and the National Gallery of Ireland. But, above it all, the city is also the spot to
be if you’re in mood for some good ol’ shopping! Here are some of our recommendations.
63

Travel
DUNDRUM TOWN CENTRE
The Dundrum Shopping Centre is a
prime suburban shopping centre in the
county and features a broad range of
shops and restaurants to keep you
occupied for the entire day. High end
department store products, boutiques,
sports supply shops and baby
oriented stores, there is something
catered for everyone under one roof.
The centre itself is bright and airy with
the Mill Theatre, a mini golf park and a
cinema nearby.
MEETING HOUSE SQUARE
Market lovers will have a blast here as
this Square is home to a couple of
markets over the weekend that provides
something different and interesting for
people from all walks of life. Saturdays
include the Temple Bar food market with
a wide range of stalls from cheese to
seafood to freshly baked goods. Also,
the Temple Bar book market is on both
Saturday and Sunday in Temple Bar
Square and offers vintage books and
vinyl for literature and music lovers alike.
Sample some of their food, fashion or
books and grab yourself a deal!
MOORE STREET
There’s a famous and oldest open
air fruit and vegetable market at this
street that often features a witty banter
between locals and vendors apart from
playing host to a concentration of ethnic
shops that cater for a myriad of cultures.
The market is from Monday to Saturday
while the ethnic shops will expect you
to know your haggling tricks
because expect to drive a
hard bargain before you
pick up a snazzy piece of
delight from this street.
64

Experience
THESE CHRISTMAS
GIFT APPS
ARE A MUST HAVE!
Do away with notepads this time around when you go shopping for gifts as these apps will come
in handy when you need to remember what you bought your eldest uncle and to not buy the
same thing for your second uncle!
SANTA'S BAG – CHRISTMAS GIFT LIST
An app that informs you of where the gifts were hidden
if you have forgotten! Also, this app is perfect if you
need to keep track of gifts for different people, stay
organised, keep track of your budget for each person,
a separate gift list for stocking stuffers and check off
presents as you buy them all which can help track your
spending. Another handy feature to note is that the app
saves every gift you’ve ever given to someone, so you
can avoid gifting your mom the same hand towels two
years in a row.
*Free for iOS
CHRISTMAS GIFT LIST
Here are features that will have you considering this
app as your new best friend throughout the holiday
season: It automatically archives your gifts once the new
year rolls around, adds or edits people to your naughty
or nice list, provides a money amount per person and
per gift to help budget for Christmas, each gift may
include a picture, a personalised note and a link and
the app also supports multiple currencies and languages.
*Free for Android
65

Experience
GIFT IT – MY CHRISTMAS SHOPPING
WISH LIST & COUNTDOWN
When you have 14 siblings, 35 cousins and a dozen nieces and
nephews, keeping track of your gifts will be of utmost priority.
With Gift It, stay on track by creating a list for each family member
and a separate list for stocking stuffers. To keep the momentum
going during the holidays, you might want to also create a list of
activities to do as a family. We know it seems that all you're reading
are lists, lists and more lists. But hey, at least you're not confused
on which gifts to buy for whom! Also, this app allows you to mark
your gifts as purchased through a simple swipe. You can rank your
gift lists in order of completeness so that you know who you have
to seriously shop for.
*Free for iOS
GIFTSTER –
WISH LIST REGISTRY
The idea behind Giftster is simple – a
lifetime gift registry you can set up once
and use forever to give and get the gifts
that matter most. For holidays, birthdays,
weddings, graduation, new babies, new
homes or just because, Giftster is the
place to share gift ideas with family and
friends online or on the go. Giftster is
your personal and year-round registry.
*Free for iOS and Android
GIFT LIST MANAGER
We're all for free apps but if upgrading
the apps allows you cool features, we
say, "Go for it!" After all, purchasing
an app will be the cheapest thing you
spend on keeping your mind sane while
buying gifts and planning for the
holidays! With this app, upgrading to
Pro allows you to enter gifts just by
using a barcode scanner, get details
and average price from the internet,
take and store pictures of gifts, select
from any currency format supported by
your phone and share lists using email!
*Free for Android
66

If you're a local foodie, this man should be no
stranger to you. Known for slurping and swallowing
down bowls of dishes on local TV channel, TV3's
Jalan Jalan Cari Makan (JJCM) (Let's Walk in Search
of Food), Nazrudin or better known as Naz is a
household face among Malaysians. But, the
seasoned TV host is also an actor, emcee, TV show
producer, voice over talent and most definitely, an
avid traveller! In this issue of Convergence, Naz
lets us in on why travelling is important and how
it has shaped him into the person he is today.
Experience
Flinders Range, Adelaide
CONFESSIONS OF
A TRAVELHOLIC
NAZRUDIN RAHMAN
BESIDES MALAYSIA, WHERE ELSE DO
YOU CONSIDER HOME?
When you live out of a suitcase, there is only one home. My
kids keep me going, my parents and my wife keeps me
anchored to the ground.
}
HOW FREQUENTLY DO YOU TRAVEL
ABROAD AND WHAT ARE SOME
NOTABLE DESTINATIONS?
That depends on where work takes me. I thank God for the
many opportunities to see parts of the world and indulge in
different cultures. Man-made or God's work, some destinations
are to be remembered for its beauty such as Angkor Wat
(Cambodia) and the Blue Mountains in Australia. Some are
notable for the socio-economic impact like Davos (Switzerland)
and some for its spirituality like Taj Mahal (India) or the
Cathedral of St Vitus in Prague, Czech Republic.
HAVE YOU TRAVELLED TO A NEW
DESTINATION RECENTLY WHICH YOU
REALLY ENJOYED AND WOULD LIKE TO
REVISIT SOON?
I recently visited Phnom Penh and Siem Reap for a few episodes
of Jalan Jalan Cari Makan, hunting for halal food. My God,
Angkor Wat is HUGE! It is the largest man-made religious
structure in the world. Being a history and culture buff, there
just wasn't enough time; the bane of being on a work schedule
while travelling. I would have wished for another two days for
the trip to be complete.
67

Experience
Australia Zoo, Brisbane
WHICH COUNTRY
DO YOU REALLY
WANT TO
VISIT IN THE
NEAR FUTURE?
I would love to visit Japan
one day. I have much
respect for their culture and
would like to experience it
for myself. We could learn
much from them.
68
WHAT DO YOU LOVE MOST ABOUT
TRAVELLING AND WHAT HAS
GLOBETROTTING TAUGHT YOU?
As much as you discover more about the people and its culture,
it is just as much about self-discovery as well. You'll do things
you never thought you would. You'll find yourself in a
predicament with only your smarts to guide you. Usually, you'll
end up surprising yourself.
Chased by dogs in a foreigner's backyard, being pecked,
bitten and crapped on by a plethora of animals, taking public
transport in a country where you can't understand the signs,
being stalked by a group of drunk African Americans
....man, the stories I will tell my grandkids will be
amazing. The adventure will be life's greatest teacher
and the discovery of self, fulfilling and rewarding.
But still, best advice? ALWAYS pack extra underwear
and socks. Always.
Ballarat Gold Mine, Victoria, Australia
Angkor Wat
WHAT'S IN YOUR TRAVEL KIT
(TRAVEL ESSENTIALS)?
Toothbrush, mouthwash, Leatherman (a production personnel's
best friend), universal charger and power adapter, power bank,
tablet or PC, camera and credit card. And underwear. I cannot
say this enough!
WHAT SERVICES
AND FACILITIES DO
YOU FIND MOST
APPEALING AT KLIA
AND klia2?
I travel alone and I remember
the days without the KLIA
Express train. Still the best way
to get about, if you travel light
and travel often. Those buggies
in klia2 are AWESOME! My kids love it and it saves mummy
and abah (daddy) quite a bit of trouble.
3 sisters, Blue Mountains, Sydney
Charles Bridge,
Prague Castle in the background
WHAT IS YOUR
PRE-BOARDING
HABIT?
MUST buy breath
mints and MUST have
a last boys' room
(toilet) trip. Those who
travel long-haul often
will understand.
TELL US MORE ABOUT YOUR CAREER AS
A FOOD SHOW HOST AND WHAT SHOWS
ARE YOU CURRENTLY HOSTING?
I've always believed food is an awesome way to explore a
culture. From the spices to the way something is prepared,
to the way something tastes... there are many nuances that
one can identify with a certain culture. To be given a chance
to host the No 1 Food Show in Malaysia? Gila ke apa (are you
crazy), where do I sign? It's been three years now (with JJCM)
and while I've travelled the world on many different
assignments, nothing beats going places and tickling the
palette at the same time! I am also the host of 'Jom Ke
Panggung', a 30-minute magazine movie
~
review show. I get
to indulge in another passion of mine... movies!

Travel
QUIRKY,
STRANGE
MUSEUMS
AROUND THE
WORLD
“Weirdism is definitely the cornerstone of many an artist’s career,“ said American
author E.A. Bucchianeri. In line with that, we bring you creations and collections
by mankind that are not of the run-of-the-mill kind from around the world.
SHIN-YOKOHAMA RAMEN MUSEUM IN
YOKOHAMA, JAPAN
To us Malaysians, it is fondly known as Maggi. To the rest of
the world, it is instant noodles. But, in Japan, it is known as
ramen. A quick and cheap meal for those often on a college
budget, in Yokohama, Japan, an entire museum is dedicated
to ramen and on a wider scale, instant noodles. This culinarythemed
museum consists of nine shops, an interactive display
of all instant noodle types from around the world, as well as
a miniature streetscape replica of Japan in 1958, the year the
world’s first instant ramen was invented.
69

Travel
PARIS SEWER SYSTEM
MUSEUM IN PARIS,
FRANCE
Explore the city’s underground sewer
systems since the 1800’s with displays
of sewage history directly within the
pipes and tunnels of ‘Gay Paree’. As you
can imagine, while history presents itself
around a city’s centuries-old inner
workings, it also has an unpleasant smell.
MUSEUM OF MEDIEVAL
TORTURE DEVICES IN
AMSTERDAM, THE
NETHERLANDS
Looking like a series of dungeons
straight out of a Middle Ages castle, this
museum boasts over 100 torture and
interrogation devices throughout history.
Fiendish inventions at this museum
include the iron maiden, Judas chair,
Catherine Wheels and Scold’s bridle, all
of which were used to torture and kill
citizens, years ago.
CANCUN UNDERWATER
MUSEUM IN CANCUN,
MEXICO
This is perhaps the only museum in the
world that you need scuba gear to enter.
Visitors to this aquatic art gallery can
expect to find more than 400 sculptures,
depicting residents and even some
celebrities of Cancun, Playa del Carmen
and Puerto Juarez, amongst many other
sights ranging from nine to 20 feet
underwater. The marine flora and fauna
has already become one with some of
the sculptures, making the whole site
look like the sunken remnants of an
ancient civilisation.
70

BARNEY SMITH’S TOILET
SEAT ART MUSEUM IN
TEXAS, USA
Covering every inch of the museum’s
walls are toilet seats and lids decorated
with all sorts of materials. Retired master
plumber Barney Smith was inspired by
his father who had a penchant for
mounting plaques and trophies. Smith
noticed a similarity between the
mounting boards and the toilet seats
he worked with every day and soon
began collecting used seats that he
would then paint or adorn with bright
trinkets. Working in his garage, the
space filled up over the years with his
creations and he decided to open it as
a “museum” to anyone who wanted to
take a look at his toilet seats.
Travel
AVANOS HAIR MUSEUM IN
CAPPADOCIA, TURKEY
Created by Turkish potter Chez Galip,
rumour has it that the museum started
after one of his friends gave him a lock
of her hair as a parting gift. Since then,
the women who visited his place and
heard the story gave him a piece of
their hair with their complete address.
Throughout the years, he has amassed
16,000 locks of hair of varying colours.
Twice a year, ten winners are picked off
the walls and are given an all-expensespaid
week-long vacation in Cappadocia.
VENT HAVEN MUSEUM
A.K.A VENTRILOQUISM
MUSEUM IN KENTUCKY,
USA
Vent Haven Museum is the only museum
that houses more than 800 figures,
thousands of photographs and an
extensive library of vent-related books,
some of which date back to the 1700’s.
Established 43 years ago, today, the
museum hosts an annual international
convention for more than 600
ventriloquists attracting more than a
thousand people each year. Scared of
dolls? You might want to sit this one out.
71

Travel
CAFFEINE ADDICT
COFFEE CAFES WITHIN
THE KLANG VALLEY
If coffee is to you what doughnuts
are to Homer Simpson, we accept
doughnuts as offerings of gratitude
for putting together this listicle.
MOLLYDOOKER'S COFFEE BAR
After a long day, unwind with Mollydooker's
bestseller, the Cold Brew Coffee. The cafe takes
pride in its coffee as green beans are sourced
and roasted to the liking of their regular
customers. The single origin beans are sourced
from the region of Bidare, Karnataka, India. The
beans have the taste of poached pears with a
nice acidity at the end. Plus, if you're a foodie,
the in-house Ribeye Sandwich is a must-try!
Where: Plaza Damansara, 1, Jalan Medan Setia
1, Bukit Damansara, 50490 Kuala Lumpur
mollydookerscoffee
72

Travel
BUTTER + BEANS
At Butter + Beans, the purpose is to serve exquisite coffee
with quality beans sourced from all over the world and
freshly roasted locally. Coffee is also accompanied by our
freshly baked pastries, cakes and tarts made from our
central kitchen with no preservatives and additives. Hence,
the name Butter = freshly baked pastries, cakes and tarts
and Beans = exquisite coffee with quality beans. If you're
dining or taking away for breakfast, you're definitely not
breaking the bank with the one pastry and one black coffee
promotion which is tagged at RM10 while customers who
dine in between 7pm and 10pm daily will enjoy a free cup
of black coffee when they buy a cup of regular Joe.
Where: BG- 1a, Happy Mansion, Jalan 17/13, Seksyen
17, 46400 Petaling Jaya, Selangor
butterandbeans.my
PODGY & THE BANKER
Assistant Manager, Vivian Yeunh tells us that there isn't much
of a story behind the name of this cafe but rest assured, we
can all agree that what's important is the coffee and these
guys do know how to serve a mean cup of cuppa! As for the
story, apparently, the former barista’s nickname was Podgy and
he was the cafe's first manager. The former barista must have
left quite a mark on 'the banker' for all to agree on naming
part of the cafe after this barista! As for 'the banker', it simply
points out the three bankers who are backing and investing in
the company.
The coffee beans used here are of the single origin Sumatra
Mandheling. So, expect a grape skin bitterness along with a
sharp acidity, finishing on a tinge of Chinese tea. Other popular
items are the chicken avocado sandwich which is really popular
and chocolate drinks for those wanting something more sweet!
Where: 2, Jalan Sri Hartamas 8, 50480 Kuala Lumpur
podgyandthebankercafe
VCR
So, this cafe's business was booming to the point that
its co-sharing tenant decided to move out to make
space for it! How sweet is that? The former co-tenant
advertising firm, Used Tape, however left behind plenty
of old cassette players, VHS players and typewriters
which belonged to the previous owners of the building.
VCR (Video Cassette Recorder) is, where the cafe
derived its name. The rest they say is history as the
cafe began operations as a specialty coffee shop.
Where: 2, Jalan Galloway, 50150 Kuala Lumpur
vcrlovesyou
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Travel
PULP BY PAPA PALHETA
PULP's coffee purveyor Marcus Foo says there's more than meets
the coffee at this cafe which is located in what used to be the cutting
room of Art Printing Works (APW), a historical printing factory in Kuala
Lumpur. He said, "The history of this site has a compelling story, as
there is a commonality between paper and coffee. While paper is
derived from pulp, coffee has to de-pulp in order to extract the seeds
from the cherry. The affinity of PULP is where inspiration was drawn
to pay tribute to the coffee cherry and space. Thus, the name."
From cappuccinos to filtered black coffee brews to cold brew coffee
in a bottle, during the month of November, PULP offers free cupping
sessions on retail coffee beans whereby participants can attend a
coffee tasting session which includes specialty coffee from around
the world while the month of December will see the establishment
rolling out a new menu and opening their kitchen till late for dinner.
So, after all those partying, if the lights are still turned on, PULP might
just gladly wind your night down with a warm cup of coffee.
Where: 29-01, Jalan Riong, Bangsar, 59100 Kuala Lumpur
pulpbyppp
MERCHANT'S LANE
You're drinking coffee in a place that used to be
a brothel. Yes, you read that right. Merchant's Lane
was a famous prostitute lane many years ago!
Today, the cafe brings all the caffeine addicts to
town and is located next to a local law college.
Co-owner Kenneth Tan says the coffee beans used
are from a local roaster while the beans are a single
origin Tanzania bean bordering medium roast. The
coffee proves to be subtle with little hints of citrus,
medium sweetness and some nuttiness to it.
Where: 150, Jalan Petaling, 50000 Kuala Lumpur
merchantslane
LEPAQ LEPAQ
Lepaq Lepaq is derived from the Malay word lepak, which
means 'to hang out'. The reason for such a name? Well, it is
obvious isn't it? To create a place for leisurely catch-up with
friends and family! So, what are the must-trys at this place?
Get the Rainy Day Coffee which is a cloud of cotton candy
suspended above steaming hot coffee. Heat from coffee
slowly melts the bottom of the cotton candy, causing it to
drip down like rain. Or if you're feeling adventurous, try
Malaysia's national dish in the form of a cheese cake. The
Nasi Lemak Cheese Cake is tinged with morsels of glutinous
rice and peanuts, topped with cucumber gelatin, anchovies
and sambal.
Where: Lot 687, Jalan Ceylon Sekyen 57, 50200 Kuala Lumpur
lepaqlepaq
74

Travel
FEEKA COFFEE ROASTERS
General Manager, Alex Anthony had this to say when we
asked what were Feeka's best sellers, "Our coffee of course!
Our team of baristas pushes out great coffee beans that
we source with our coffee partners. We also source our milk
from local milk farms to ensure there is no additives and
preservatives. The fresh milk allows us to create creamy,
smooth texture to our milk based coffee."
The tasting notes? Dark chocolate and honey-like sweetness.
As the beans are not the same all year round, the current
batch is from Indonesia and known as Ratawali. For the
months of November and December 2016, customers will
be able to enjoy tea time promotions during the weekdays
between 3pm and 6pm as a slice of Naked Cake and cup
of black coffee or tea is pegged at RM16 excluding taxes.
Where: 19, Jalan Mesui , Bukit Bintang, 50200 Kuala Lumpur
feekacoffeeroasters
DR.INC
"We don’t do processed food, it's the real deal." The
philosophy at DR.Inc, Founder and Chef, João Melo
says, he cooks without forgetting his Portuguese roots
and combines his kitchen with a Malaysian twist and
Malaysian ingredients. He also cheekily adds that the
establishment serves the best coffee in Kuala Lumpur
apart from whipping up a mean plate of Eggs Benedict,
Black Nasi Lemak which is served with pickled anchovies
and other beverages such as Espresso Bomb, Milo Dino
Bomb and Gingerbread Latte.
Where: 8, Jalan Kemuja, Bangsar, 59000 Kuala Lumpur
dr.incbangsar
CREAM BY THE ROAST THINGS
Coffee is prepared using a manual brew to highlight the
flavour clarity that showcases the coffee's inherent
characteristics due to differences in variety, the microclimate
that the coffee is grown at and the quality of
farming and processing techniques. Filter coffee is served
in two versions, hot and chilled. This is to portray the
coffee's quality even when chilled as the cafe management
believes that good coffee still tastes good or even better
when cooled or chilled.
Where: A-G-01, Prima Avenue, The Tube, Jalan PJU1/39,
Dataran Prima, 47301 Petaling Jaya
theroastthings
75

Joyful Experience @ Malaysia Airports
OF AIRLINES
78
In this segment, we let you in the
loop of who's who and what's
trending with the latest stories in
the airlines world.
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AirAsia A320's
Neo Aircraft And
Japan Airlines'
New Boeing Aircraft
Melaka Airport
Receives Chinese
Passengers And
ANA's New Route
Malaysia Airports'
Passenger Movement
3rd Quarter 2016
Thai Airways
Business Class
82

Airlines
Airbus A320neo:
A first for AirAsia
The first budget airlines in Southeast
Asia to fly the aircraft powered by
CFM International LEAP-1A engines
An AirAsia aircraft touched down at the KL International Airport
(KLIA) recently and it was no ordinary plane. It was the Airbus
A320neo!
Transport Minister, Dato' Sri Liow Tiong Lai (tenth from left) and AirAsia
Group CEO, Tan Sri Tony Fernandes (eleventh from left) with the rest of
the AirAsia team during the event.
The spanking new 9M-neo registered aircraft is known for its
lesser fuel consumption, lower maintenance costs and more
seats; 186 to be exact, as it is equipped with a Space Flex
Cabin for optimal passenger comfort and efficiency.
A celebratory event which was held on September 15 at KLIA
saw Transport Minister, Dato' Sri Liow Tiong Lai, French
Ambassador to Malaysia, HE Christophe Pinot, British High
Commissioner to Malaysia, HE Victoria Marguerite Treadell,
AirAsia Berhad Executive Chairman and AirAsia X Berhad
Group CEO, Datuk Kamarudin Meranun, AirAsia Group CEO,
Tan Sri Tony Fernandes, Airbus Strategy and Marketing
Executive Vice President, Kiran Rao, CFM Executive Vice
President, Allen Paxson and the rest of AirAsia Group's senior
management in attendance.
During his speech, Tony said the aircraft will deliver 15 per
cent of fuel savings and additional range capability of 500
nautical miles which translates to low fares for guests.
He also said, "We are particularly pleased on the environmental
element, where the fuel savings translates into some 5,000
tonnes less CO2 per aircraft per year, in addition to the doubledigit
reduction of NOx emissions and reduced engine noise."
Japan Airlines flies
Boeing 787-9 aircraft between Narita
and Kuala Lumpur from September 2016
Japan Airlines (JAL) has introduced a new aircraft which offers
the latest cabins, a new Premium Economy Class and greater
comfort and satisfaction to passengers – the Boeing 787-9.
Kuala Lumpur will be the first destination in Asia outside Japan
to welcome the aircraft which will service the Narita International
Airport to Kuala Lumpur route daily from September 2016.
JAL Chairman, Masaru Onishi (centre) with Malaysia Airports' Senior
Management, Zainol Mohd Isa (second from left) and Mohamed
Sallauddin Mohamed Shah (fourth from right).
Picture by Kevin Teh, Malaysianwings.com
JAL Chairman, Masaru Onishi who was present during the
welcoming ceremony to commemorate the arrival of the new
aircraft at the KL International Airport said, "With JAL’s 787-9,
we will be able to serve you our customers better and make
your trip as comfortable and memorable as we can."
The aircraft adopts a three-class configuration and introduces
the Premium Economy class to the Narita – Kuala Lumpur
route. Passengers can look forward to flying in greater comfort
and privacy with the fully-flat JAL Sky Suite seats in its Business
Class and spacious JAL Sky Premium seats in Premium
Economy Class. In Economy Class, passengers get to enjoy
the JAL Sky Wider II, voted as the "Best Economy Class Seat"
at the Skytrax®2015 World Airline Awards.
78

Chinese tourists can now fly
directly to Melaka Airport
China Southern Airlines uses an Airbus A319 for the Guangzhou Melaka route
The state of Melaka will soon see an increase in Chinese tourists.
With China Southern Airlines allowing passengers to fly directly
to the Melaka International Airport (LTAM) at Batu Berendam
via the Guangzhou Melaka route using an Airbus A319, tourist
figures are expected to increase up to three million in 2017
compared to around 879,000 currently.
The maiden flight took place on September 29 at the airport and
was witnessed by Chief Minister of Melaka, Datuk Seri Idris Haron,
Minister in the Prime Minister’s Department Datuk Seri Dr Wee
Ka Siong and Chinese Ambassador to Malaysia Dr Huang Huikang.
Airlines
The four-hour flight touched down at about 1.20pm, making
history for LTAM as the aircraft is the largest ever to land at
the airport.
Idris said the inaugural flight paved way for the Melaka-
Guangdong economic cooperation programme underlined
under a memorandum of understanding on friendly relations
between both states which was signed on September 21, last
year and gave an additional boost to trade and tourism
between Melaka and China.
He added that these direct flights were the beginning of a RM30
billion investment set to flow into the state over the next 20 years.
ANA launches new route from KLIA
to Tokyo's Haneda Airport
Passengers wishing to fly directly to
Tokyo's Haneda Airport can do so now
thanks to the All Nippon Airways (ANA)'s
new route between Haneda and KL
International Airport (KLIA).
The first passengers of the new route
were welcomed by a Malaysian cultural
troupe on October 30 accompanied by
General Manager of ANA Co.Ltd KUL
Branch, Roy Gay and General Manager
Operations of KLIA, Mohd Arif Jaafar.
Mohd Arif said, "Malaysia Airports is
thrilled and delighted to welcome ANA’s
new flight from Haneda Airport and this
new route will further promote KLIA’s
status as a preferred hub in the region.
Travellers from Japan now will have
more options for access to Kuala
Lumpur. I am confident with the launch
of this new route, it will also enhance
the image and reputation of ANA as a
transportation conduit among air
travellers in the region."
ANA’s daily service departs KLIA at
2.15pm (MST) and arrives at Tokyo’s
Haneda Airport at 10.15pm (JST). The
return flight departs Tokyo at 12.05am
(JST) and arrives KLIA at 6.35am (MST).
By offering night-time service to contrast
with its existing daytime service between
Narita and Kuala Lumpur, ANA is giving
its passengers more choices for access
to Kuala Lumpur from Japan and also to
make effective use of Haneda's
convenient location near the heart of the
Tokyo metropolitan area. Haneda Airport
is located less than 30 minutes south of
central Tokyo, considerably closer to the
city centre than Narita Airport, Tokyo’s
other international airport.
79

Airlines
MORE PASSENGERS
TRAVELLING BY AIR
Malaysia Airports' passenger movement grows to 31.4 million for 2016's third quarter
Malaysia Airports saw 31.4 million passengers in the third
quarter of 2016 resulting in a 5.8% growth over the same
corresponding period in 2015.
Both domestic and international passenger movements
were pegged at 5.1% and 6.7% showing an increase in
movements. The third quarter passenger movements were
12.6% and 10.4% higher than the first and second quarters
of 2016, respectively.
Passenger Movement Growth for 3Q 2016
Total 5.8%
Domestic 5.1%
International 6.7%
Airports within the country registered 23 million passenger
movements which is a 9.4% increase over 2015. This growth
is the highest for the year when compared to 3.7% and 0.1%
during the first and second quarters in 2016, respectively.
MAHB Passenger
Movement Growth
(Malaysian Airports)
(2016)
1Q 2Q 3Q
3.7% 0.1%
9.4%
over 2015
The Malaysian market is thriving and this is partly due to the
growth of both foreign carriers and local airline carriers.
Malaysia Airlines' domestic sector saw a positive turnaround
from July this year while both Malindo Airlines and AirAsia
Group registered positive growth.
The country's national carrier also registered positive growth
for international traffic in September with a 6.3% increase with
the current growth momentum looking to follow till the end
of the year.
However, the Istanbul Sabiha Gokcen International Airport's
growth in Turkey would likely remain subdued in the last
quarter following the spate of negative incidents in its country.
The airport's performance was affected by terrorist incidents
and political uncertainties especially in the third quarter.
Though the third quarter traffic was higher than the previous
two quarters, year-on-year, the third quarter registered a 3.1%
decline in traffic compared to third quarter in 2015.
80

Qatar Airways bags Best
Business Class and Best
Middle Eastern Airline awards
Renowned high-quality service airline Qatar Airways was
awarded Best Business Class and Best Middle Eastern Airline
at the Business Traveller Awards 2016 held in London, recently.
Qatar Airways Group Chief Executive, Akbar Al Baker said:
"We are proud to have once again been recognised as the
Best Business Class and Best Middle Eastern Airline. These
awards continue to demonstrate our commitment to provide
our passengers with industry leading service, a modern fleet
of aircraft and innovative products to provide our passengers
with the very best journey."
The Best Airline Alliance was also presented to Oneworld,
which Qatar Airways has been a member of since 2013.
The awards ceremony has been running for over 30 years and
the winners were voted for by readers of the international
magazine.
MAVCOM has revised PSC rates for all airports within the
country notably introducing a new and lower PSC tier for travels
to ASEAN countries from major airports in Malaysia, making
Malaysia the pioneer ASEAN country to introduce such a tier.
The rates were revised to gradually provide equalisation of PSC
at KLIA and klia2 to facilitate a level playing field to be introduced
in stages with an immediate equalisation of PSC for domestic
and ASEAN flights and a reduction in difference of the
international (beyond ASEAN) PSC between KLIA and klia2.
Airlines
At the Skytrax World Airline Awards 2016 recently, Qatar Airways
accepted three separate accolades. Air travellers chose Qatar
Airways as the World's Best Business Class, Best Business
Class Airline Lounge and the Best Airline Staff Service in the
Middle East. The consumer-voted awards recognised the
airline for its commitment to offer passengers an unrivalled
travel experience.
The airline offers Business Class passengers with seats that
recline into fully lie-flat beds, all aisle access seating and an a
la carte menu served on request by an award winning crew
with up to 3,000 entertainment options on individual television
screens.
Meanwhile, Premium passengers have access to a range of
luxury lounges such as the Qatar Airways Al Mourjan Business
Lounge in Doha, Heathrow Premium Lounge and DXB Premium
Lounge in Dubai, all of which offer a selection of fine dining
options and world-class facilities.
New Passenger Service Charges (PSC)
beginning 2017
Malaysian Aviation Commission (MAVCOM) reduces PSC from RM65 to RM35
for flights to any ASEAN destination
Next year, the PSC rates will be reviewed again for complete
equalisation.
The revised rates will come into effect on 1 January 2017 and
would be applicable to tickets issued from that date onwards.
Tickets issued before 1 January 2017 will not be subjected to
the new rates even if the date of travel takes place on or after
1 January 2017.
Current PSC (RM)
Revised PSC,
effective 1 January 2017 (RM)
Domestic ASEAN International Domestic ASEAN
International
(excluding ASEAN)
KLIA
9
65
65
11
35
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klia2
6
32
32
11
35
50
Other airports
9
65 / 26*
65
11
35
73
Source: MAVCOM
Rates are inclusive of the Passenger Security Service Charge
* Special rate for departures from secondary domestic airports excluding KLIA, klia2, Penang, Kota Kinabalu, Kuching, Langkawi and Johor
Bahru to ASEAN destinations or to points in BIMP-EAGA and IMT-GT.
81

Airlines
THAI AIRWAYS
ROYAL ORCHID SERVICE
ONBOARD
THAI’S ROYAL SILK CLASS
82

Airlines
SLEEP LIKE A BABY ON THE
ROYAL SILK CLASS!
Make the most out of your seats as it
transforms into a lounge, office and bed
in the clouds. Catering for your diverse
needs while en-route to your destination,
a wide range of amenities is provided
throughout the fleet of aircraft, each
being continually upgraded with the
latest innovations in line with the
character of each route.
Whilst other aircrafts offer angled
seating typically between 160-170
degrees, on THAI's Airbus A380s and
newly retrofitted Boeing 777s and 787s,
the seat can transform to 180 degree
fully flat beds. Additionally, the spacious
seats on all routes are customisable,
enabling you to select your optimum
balance of head, back, leg angle and
lumber support.
Choose from a plethora of music CDs,
movies and TV channels on demand at
your fingertips between 15 and 16-inch
flat screens. PC power points are also
available at all seats along with USB
ports for all kinds of other devices. With
Royal Silk Class, passengers are not only
offered an exemplary award winning
service and meals that will indulge your
culinary senses, but also privileged
access to exclusive lounges of THAI and
partner airlines around the world.
A GASTRONOMICAL
ADVENTURE
Travelling in Royal Silk Class is a culinary
journey of exquisite flavours beginning
with a hot towel and a choice of
champagne, juice or water prior to takeoff.
Once airborne, the gracious service
by dedicated Royal Silk Class cabin crew
continues during in flight meal service
and throughout the flight with meticulous
attention to detail.
On most regional and intercontinental
flights, dining begins with a small
appetiser to tease the palate, followed
by a light first course, a fresh salad and
perhaps a house-made terrine, a
choice of hot main courses often
matched to the preferred tastes of
those travelling on specific routes or
a selection of cheese accompanied by
fruit and a dessert to end with coffee
or tea.
83

Airlines
A selection of beverages, including handpicked
wine, fine spirit, soft drink and juice are served
to accompany each meal and are available
throughout the flight.
For special dietary requirements, a range of meals
are available for pre-order by contacting THAI
reservations worldwide.
OF WI-FI AND HAND CREAMS
From full Wi-Fi, SMS and mobile communications
access to personalised touches like a personal
traveller's kit, the airline does keep its passengers
close to heart.
A comfortable pillow and soft blanket help make
for a restful sleep, while dedicated Royal Silk
Class lavatories offer designer scents and hand
creams for refreshment and moisturising at any
time during the flight.
WOULD YOU LIKE A MASSAGE?
The Royal Silk Lounges allows Business class passengers to be treated to either a
neck and shoulder massage or a foot and leg massage. So, why not get a massage
while killing time for your next flight? The lounges have private rooms, buffet bars
with a variety of food, snacks and refreshments, complimentary Wi-Fi internet access,
shower suites, slumber rooms and a business corner with computers. Also, the buffet
bar offers traditional Thai dishes, sandwiches, pastries, desserts and a salad and
alcohol bar.
WORLD-CLASS RECOGNITION
• Skytrax 2016 World Airline Awards
• World’s Most Improved Airline, Best Airline Lounge Spa Facility & Best Airport
Services
• Best Airline Staff Service in Asia
84

Joyful Experience @ Malaysia Airports
OF INSPIRATION
86
Get inspired by the strength of the
human spirit as inspiration fuels
motivation and leads to growth.
In this segment, read stories of
inspiration and what's converging
in the travel world.
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Total Airport
Experience: Providing
Unique Experiences
Badlisham Speaks
Learn And Discover At
The Chocolate Museum
91

Inspiration
Total Airport Experience (TAE):
Providing Unique Experiences
Malaysia Airports is on its way to position itself as the preferred ASEAN
hub. However, it is imperative that it creates joyful and meaningful experiences
for its passengers under TAE to transform itself from an airport operator
into a service leader as outlined in its Runway to Success (RtS2020) business
plan. Convergence spoke to its Corporate Communications General Manager,
Nik Anis Nik Zakaria who weighed in on several things that they have done,
are doing and about to do in ensuring that your priorities are met!
A strategic pillar under RtS2020, TAE is about
reimagining the airport experience for all our
stakeholders. Passenger experience will be at the
core of TAE initiatives with retailers and airlines
playing a defining and supporting role. It encompasses
enhancing passenger journey across all the touch
points delivering better airport-retailer and airportairline
relationship as well as transforming Malaysia
Airports into a customer-centric organisation.
PASSENGER EXPERIENCE
UPLIFTING SERVICE QUALITY
Toilets are part and parcel of our everyday lives and ensuring
that it is clean and comfortable is of key priority to Malaysia
Airports. The airport operator now monitors its toilets every
15 minutes during peak hours and ensures that it is all in good
working order.
Additionally, performance is monitored through CCTV and
there is a dedicated team to ensure the effectiveness of these
measures. On top of this, on October 1, a hotline number was
introduced for people to provide feedback to ensure a situation
can be immediately rectified.
The dedicated hotline number for the public allows feedback
via Whatsapp should they find the condition of the toilets
unsatisfactory. This feedback mechanism will allow the
management to immediately respond and resolve the
complaints within 10 minutes.
WHAT MATTERS TO YOU, MATTERS TO US
Example:
If you find the
floor dirty, just
type:
EP04A Dirty
(you can even
snap a photo)
and Whatsapp to
012-354 5570
This hotline number are displayed on posters available in all toilets
and are also published on the airports' social media platforms.
KLIA PREMIER ACCESS
Say goodbye to long
queues because the
Premium Access provides a
hassle-free experience to
departure and arrival
travellers with a unique
hospitality standard of
services which allows
passengers a priority access
lane right to the boarding
gate. Currently, the service
is available at the KLIA main terminal only and there is a plan
to provide similar service to klia2. For a premium package, the
service includes meet and greet at Level 5 kerbside where the
Kiosk is located or at Sama-Sama Hotel and passengers will be
transferred by a buggy right to the Premier Access Lounge.
Light refreshment is served throughout the day with free internet
and Wi-Fi access up to maximum three hours usage.
With the priority access pass, passengers are escorted to the
dedicated lane for security check at immigration, custom,
train ride to satellite building and departure gate. Rates for
individual, couple or family are available and booking can be
made online via www.samasamahotels.com/kliapremieraccess
86

Inspiration
REDESIGNING CUSTOMER
SERVICE
The role of customer service
representatives are changing and
Malaysia Airports are keen on taking it
to the next level by ensuring there is
maximum level of engagement between
staff and passengers. The airport
operator will be slowly moving away
from 'behind the counter' customer
service and instead place staff at
strategic key points throughout the
airport to facilitate their needs and
wants. The key areas have also been
identified after thorough mappings of
a passenger's journey at the airport.
Although the initiative is in its initial
stages, Malaysia Airports believe mobile
teams throughout the terminals will
prove to be a much better and enhanced
experience for passengers to feel at
ease during their stay at the airports.
The aim is to increase sales for retailers
by providing more avenues for
passenger to spend and through
personalised promotions and targeted
offers based on passenger analytics.
Malaysia Airports will also work towards
providing end-to end retailer support
through differentiated airport retail
propositions and effective marketing to
tendering process.
In creating memorable moments, the
airport operator partnered with
FriedChillies, an independent online
food reviewer which recently published
its Top 25 Food Discoveries in KLIA and
klia2. FriedChillies anonymously
evaluated not only the dishes served
but also the total dining experience,
giving visitors a better idea on how they
can have a memorable dining experience
at the airports.
RETAILER EXPERIENCE
The retail space at klia2 to be launched
by the end of 2016 will see passengers
experiencing different facets of the
country's cultural and food categories
as well as a cafe bar set to promote local
coffee. The Agrobazaar is targeted at
klia2 passengers and customers as the
terminal is more of a mall within an
airport with people choosing to go to
klia2 to shop and dine.
PHASE TWO OF MITSUI
OUTLET PARK (MOP)
FAMA AGROBAZAAR
Also, the airport operator has
collaborated with the Federal Agriculture
Marketing Authority (FAMA) in having
an Agrobazaar to promote Malaysian
products and brands as well as providing
a personalised Malaysian experience to
shoppers apart from allowing local
entrepreneurs the opportunity to have
their products exported to other
countries, as part of their corporate
social responsibility.
By January 2018, there will be an
additional 60 retail outlets on top of the
existing over 100 retail outlets.
These initiatives will serve as a catalyst
for F&B operators to uplift their service
level and offer more exciting dining
experience to visitors.
AIRLINE EXPERIENCE
All Nippon Airways (ANA) has introduced
a new route connecting Tokyo's Haneda
Airport and KLIA
The aim is to increase operational
efficiencies through faster turnaround
at automated bag drops and encourage
use of self-service kiosks and common
use facilities. There will also be improved
slot management and improved
performances from ground handlers.
To ensure a seamless transfer between
KLIA and klia2, Malaysia Airports will
also be looking into creating a lounge
at both terminals to facilitate passengers
with their connecting flights. This
initiative, which will be kicked off by the
end of the year, will allow passengers to
relax while airport staff checked them
into their connecting flight and handled
other relevant matters.
Operational support will also be
enhanced by improving airline
relationship management via support
from set-up, mobilisation to renewal and
expansion.
To sum it up, Malaysia Airports is always
on the lookout on where its services can
be enhanced and differentiated from
other airports around the world because
in this day and age, most airports already
possess the same infrastructure and
manpower and what makes airports set
apart is how it creates memorable and
unique experiences for its passengers.
87

Inspiration
STAY LIKE A CELEBRITY
AT SAMA-SAMA
A stone throw's away from the KL International Airport (KLIA), hotelier and Sama-Sama
Hotel General Manager, Noorazzudin Omar tells you to drop off the luggage,
tuck into a warm meal fit for a king and have all your needs taken care of.
Noorazzudin Omar
He has over two decades of experience
in the industry that strives to ensure
everything you want is met with pristine
standards and prestigious quality.
Whether you're looking for quick nap
while in transit or staying for a work
conference that spans well into a week,
if you're in the care of Noorazzudin, rest
assured you will not need to call room
service twice if you need a peanut butter
and jelly sandwich for dinner.
"My passion for service industry has
taken me to taste management exposure
with local and international brand, be at
home ground Malaysia or abroad such
as Dubai, Koh Samui and Phuket. Backed
with a solid foundation in Rooms Division,
I have acquired pertinent operation skills
to manage multiple level of properties,
from city hotels, island and spa resorts,
golf resort, private pool villas and
serviced residence," he said.
So, how does the hotel chain and its
suave manager lure guests? Well, they
don't have to try hard because Sama-
Sama Hotel KLIA is well-adjacent to the
airport's Main Terminal Building via a sky
bridge, where upon clearing customs,
turn right and look out for the elevator
to go to Level 2. There will be signs
leading towards the Sama-Sama Hotel.
A complimentary 2-minute buggy service
is provided to and from the airport every
5 minutes.
Upon arrival, guests have a choice to
choose from a wide range of luxury
accommodations, ideal for both business
and leisure travellers. It’s an award
winning 442 non-smoking rooms and
suites, elegantly appointed and
equipped with every modern amenity
and technology support.
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The hotel has three dining options, lush
tropical landscape, water features and
a soothing environment for a rejuvenating
break for the jet-lagged and weary
travellers. However, for the restless
health conscious buff, there is a 24-hour
health centre and gymnasium.
Featuring 30,591 square feet of flexible
event space including ten wellappointed
function rooms, one grand
ballroom, state-of-the-art audio visual
equipment, a spacious foyer of 1,615
square feet and high speed Internet
access, the Sama-Sama Hotel KLIA is
the ideal venue to host international
conferences, seminars, exhibitions and
gala dinners, even weddings.
Also, we aren't lying that Sama-Sama is
fancy because here are some of the
achievements and awards Sama-Sama
Hotel KLIA has gathered over the year;
• ‘Best Airport Hotel in Asia’ by Business
Asia Magazine for 7 years
• ‘Asia’s Leading Airport Hotel’ 2008,
2009 and 2011 by World Travel Awards
• ‘World’s Leading Airport Hotel’ 2008
and 2009 by World Travel Awards
• ‘The Brand Laureate Award’ 2008/09
& 2009/10, 2010/11 and 2011/12 for
the Best Brands in the Airport Hotel
category
• ‘Global Luxury Airport Hotel’ by World
Luxury Award in 2010 and 2011
• ‘Asia’s Best Luxury Airport Hotel’ by
World Luxury Award 2013 and 2014
• ‘Malaysia Best Airport Hotel’ by the
World Luxury Award 2015 and 2016
• ‘Global Luxury Hotel’ & ‘Malaysia Best
Airport Hotel’ by Haute Grandeur in
2016
• ‘HR Asia Best Companies to Work for
in Asia’ 2014, 2015 and 2016 Awards
• ‘Top 10 Luxury Hotels in Malaysia’ by
TripAdvisor Traveler’s Choice Award
2014, 2015 and 2016
Noorazzudin not only serves as the
General Manager for Sama-Sama Hotel
KLIA but for Sama-Sama Express KLIA,
Sama-Sama Express klia2 and KLIA
Premier Access lounge.
Having begun his journey as a General
Manager at the age of 34, he said guest
experiences are crucial towards the
development and reputation of hotels
adding that Malaysia Airport's five-year
business plan, Runway to Success
(RtS2020)'s seamless total airport
experience will contribute to the nation’s
wealth-building efforts in shaping
Malaysia’s aviation industry to be the
global leader in creating airport cities.
"At the same time, it will portray the
reputable image of a hotel within the
Inspiration
vicinity. A specialised airport hotel brand,
the brand that marks Malaysia Airports'
entry into the hotel sector and positions
it as the region's first local independent
dedicated operator of landside and
airside airport hotels, reinforcing it
credentials and reputation as a worldclass
airport operator."
Above all, he said the hotel chain wants
guests "to experience the basic customer
needs with a unique offering which they
may not find elsewhere and that it goes
beyond expectations. Whether for
business or leisure, this is where heartfelt
connections are made, right from the
time they touch down at the airport and
throughout their stay at the hotel."
He also said that the recently launched
KLIA Premier Access lounge allowed
guests "to experience the convenience
and efficiency of fast track Immigration
and Customs with Airport Priority Access
Pass via a dedicated priority access lane
including meet and greet at the curbside,
buggy service, lounge facility including
refreshment and escort service from
point to point. It provides a seamless
experience to departure and arrival
travellers with the unique hospitality
standard of services."
As the year comes to an end, Sama-Sama
Hotel KLIA has a special Midori Bento
set meal for Japanese food lovers
throughout the month of November
while its Degrees Restaurant would be
throwing a special Christmas Eve and
Christmas day buffet dinner on
December 24 and 25. Meanwhile, the
hotel's Traveller's Bar & Grill will be
organising a Brazilian carnival on New
Year's Eve to usher in the year 2017.
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Badlisham Speaks
THE VIEW FROM THE TOP
Managing Director, Datuk Badlisham Ghazali speaks on how the airport operator continues
to play an important role in the development of the nation’s aviation industry
In forging ahead, we pledge to
transform from an airport operator into
a service leader through the Total
Airport Experience (TAE) initiative – one
of four strategic pillars in our five-year
business plan, Runway to Success 2020
(RtS2020). The implementation of TAE
has been structured into three key areas
– meeting basic needs, providing
unique experience and creating
memorable moments.
In meeting basic needs, we are
proactively managing the impact of
substandard service level at all airports
by putting in place several measures to
improve the toilet condition at KLIA
which include a dedicated hotline
number for the public to provide
feedback through WhatsApp and also
by providing conducive alternatives to
the aerotrain service by deploying six
buses to ferry passengers to and from
the Satellite Building, KLIA.
We have also assigned dedicated mobile
customer service officers or CARE
ambassadors to usher passengers,
monitor their wellbeing, help carry their
hand luggage, as well as assist special
handling-passengers such as the elderly
and disabled to get to the Bussing
Lounge via the escalator located next to
the aerotrain station and also when
boarding the buses.
Apart from that, we have unveiled the
first ever airport premium lounge, KLIA
Premier Access. Together with our
subsidiary, Sama-Sama Hotel KLIA, the
service allows an exclusive, personalised
and seamless end-to-end airport
experience for passengers at KLIA at
a fee.
In addition to our continuous efforts in
providing joyful experiences, we
collaborated with FriedChillies, an
independent online food reviewer that
recently published its Top 25 Food
Discoveries in KLIA & klia2.
Also, cooperation with relevant agencies
has successfully resulted in reduction of
queuing time and total counter
processing time for passengers at KLIA
between five minutes to 16 minutes.
With a total traffic growth of 4.4% within
the first nine months of 2016, exceeding
the initial traffic forecast which was 2.5%,
these efficiencies will serve the airport
well as it gears up for any future increase
in traffic growth.
90

Inspiration
COCO OVER
CACAO
Learn about the founding fathers, experience live
demonstrations and choose from over hundreds
of chocolate brands to buy from the Chocolate
Museum at Kota Damansara.
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Inspiration
There is a particular building at
Kota Damansara, Selangor that
may look like any other regular building on the outside.
But, take one step inside and the aroma will hit no sooner
than you can spell 'chocolates'. The smell that we are referring
to? Cocoa beans. That often brown piece of heavenly goodness
we have all come to know as – chocolates.
Convergence snagged an exclusive interview with DR Group
Holdings Sdn Bhd Business Development Director, Dr Afendi
Dahlan, the man in charge of invoking happiness in the lives
of many people through his chocolate creations and for also
making a museum out of it.
So, why should you visit a chocolate museum?
"For the education, experience and enjoyable shopping
experience. The three Es," Afendi stressed.
The education is all about the origins of the cocoa beans, how
it has evolved from being a form of currency into being
complicated desserts in today's world, regions known for their
chocolates and profiles on famous chocolatiers while the
experience part revolves around live demonstrations of how
chocolates are made.
Afendi said in-house chefs conducted between 15 and 20
minute sessions daily in front of a live audience to which
tempering, moulding, cooling and sampling took place.
DR Group Holdings Sdn Bhd Chefs, Mohd Mu'az Md Sallehuddin
(right) and Muhammad Nizaz Ramly showing a batch of chocolates
made during a live demonstration held at the museum.
As for the enjoyable shopping experience, at the end of the
museum tour, there is a store that selling hundreds of
chocolate brands that will have you spoilt for choice at factory
outlet prices.
The museum, which opened on 16 January 2014, is a corporate
social responsibility (CSR) initiative by DR Group Holdings.
As such, entrance is free for all.
"We wanted to give the product, knowledge and in a nutshell...
everything from A to Z about chocolates," Afendi who has been
handling most of the operations since 2014 said.
He added that the museum was conceptualised to give back
to the society.
"Museums do not make money. They rely more on sponsors
as it is primarily an act of philanthropy."
However, Afendi said there was more in store for the museum
as expansion plans are underway.
He said the current museum would be expanded to include
more interactive displays while a larger version of the museum
which includes rides and other attractions would be
established in a touristy location.
He also said there are plans to offer short chocolate-making
courses which come complete with certificates that are
recognised and accredited by relevant authorities.
Afendi said this allowed students
to seek proper employment
in the chocolate industry
or even venture out on their
own by opening up a
chocolate store.
"However, since this has not
been done before here, we
were told that a curriculum
and learning modules would
be needed before we can
proceed further."
The museum also holds a yearly
Chocolate Sculpting Competition
to drive public engagement.
"This is the vision that we want... the dream for the museum
to grow as an entity. We not only want to be a museum, but
to be a one stop centre that teaches you further into how
chocolates are made and perhaps even transform you into
a chocolatier."
Afendi, together with his parents who were pioneers of the
company, also produces their own line of chocolates with raw
materials sourced from Belgium under the company. The
company has established several brands of chocolates which
include Fidani, Danson, Millton and Farell's that are exclusively
available at DR Group Holdings airport retail outlets.
The Chocolate Museum is located at:
Jalan Teknologi 3/5, Kota Damansara,
47810 Petaling Jaya, Selangor
Opening Hours : Mon – Sun between 10am and 5pm
Tel : +603-7490 4260
Website
: www.chocolatemuseum.my
Chocolate Museum Kota Damansara
Dr Afendi Dahlan
92

Inspiration
KEEPING
ILLNESSES
AT BAY!
Are you feeling a little under the weather while waiting for your
flight or upon landing after a seven-hour flight? If yes, be in the
know of the health facilities made available by Malaysia Airports.
There has been a spike in the number of cases involving
communicable and infectious diseases in the country. However,
measures to curb and prevent an outbreak has been ongoing
vigorously and as an airport community, Malaysia Airports is
keen on ensuring the country’s main entry and exit points do
not contribute to a possibly growing statistic.
In an exclusive interview with Convergence, KL International
Airport (KLIA) Health Officer Dr Harishah Talib shares the
procedures, measures and facilities made available at three
major airports namely KLIA, klia2 and the Sultan Abdul Aziz
Shah Airport or better known as Subang Airport to stamp out
and control any infectious diseases.
HOW DOES THE KLIA HEALTH OFFICE
CONTROL INFECTIOUS DISEASES FROM
ARRIVING AND DEPARTING PASSENGERS?
First and foremost, the symptoms of an infectious disease
need to be identified. At the airports, we will be notified of
this through five ways. One such method is via an airline
Dr Harishah Talib
cabin crew that informs the KLIA Health Office through the
Airport Operations Call Centre (AOCC) of a suspected
infection. Menara Clinic, a privately-run clinic at KLIA, will
also notify us if there are passengers showing signs of a
communicable disease.
The Immigration Department also plays a role apart from
thermal scanners placed at these airports. Thermal scanners
pick up on abnormal body temperatures while the Immigration
Department refers travellers from affected countries to
the Health Office. Finally, the Health Office is informed by
passengers themselves
who voluntarily seek a
health inspection.
Once an initial
examination has been
conducted by the
Health Office, if there
are no risks involved, the
passenger is free to go.
If there are symptoms of
an infectious disease
such as Zika virus,
Middle East Respiratory
Syndrome Corona virus
(MERS-COV), influenza
or ebola, we will conduct
a thorough examination.
If symptoms persist or
worsen, the passenger will be transferred to the nearest
hospital under the Health Ministry for further treatment.
If the symptoms do not manifest during the examination, a
health alert card is issued to the passenger. If symptoms occur
later, the passenger is required to submit the health alert card
issued by the KLIA Health Office to the respective clinic
or hospital.
For passengers from yellow fever affected countries, they are
required to produce a valid yellow fever certificate. Failure to
do so will result in a quarantine of not more than six days.
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Inspiration
WHAT IS THE DIFFERENCE
BETWEEN THE KLIA HEALTH OFFICE
AND MENARA CLINIC?
The KLIA Health Office does not only handle communicable
diseases. We are in charge of overseeing the hygiene of toilets
and eateries located at the airports and this includes monitoring
breeding grounds for mosquitoes and rats or flies. The Health
Office is also part of the disaster management system which
assembles a team in the event of an air disaster at the airport.
Meanwhile, Menara Clinic handles non-communicable diseases
(NCD) and simple illnesses.
WHAT ARE THE FACILITIES MADE
AVAILABLE AT THE TERMINALS?
There is a total of 176 staff which include seven doctors.
One doctor is positioned at the Subang Airport while the
rest alternate between KLIA and klia2. Apart from the beds,
thermal scanners and a quarantine centre, there is also a
Communicable disease control unit, vector unit, food safety
and quality unit and an air disaster unit. Services offered by the
KLIA Health Office are around the clock as there are doctors,
paramedics and health inspectors on-call every day to handle
medical and health related matters.
AS AN AIRPORT OPERATOR, MALAYSIA
AIRPORTS HAS CONTINUOUSLY LOOKED
FORWARD IN PROVIDING JOYFUL
EXPERIENCES TO PASSENGERS. CAN
YOU SHARE WITH US THE STEPS TAKEN
BY HEALTH DEPARTMENT OF KLIA TO
SUPPORT THE NOTION?
We leave no stones unturned. The environment of all airports
are to be in best conditions at all time and this includes
inspecting cleanliness levels of where the eateries are located,
maintaining a clean and smoke-free air quality at all times and
ensuring passengers only smoke at designated smoking areas
by enforcing the requirements under the control of Tobacco
Product Regulations 2004, monitoring of drinking water quality
by regular water sampling for lab analysis and keeping tabs
of passengers during the incubation period to avoid any
possibilities of an outbreak.
Thermal scanners notify authorities if passengers have abnormal
body temperatures
WHAT WOULD YOU LIKE TO SHARE
WITH THE PUBLIC, ESPECIALLY
TRAVELLERS ON KEEPING
ILLNESSES AT BAY?
Read more about the country or countries you are
visiting. Read from verified sources such as the Health
Ministry. Look into details stipulated under travel
advisories. Ask yourself pertinent questions regarding
vaccination, health policies of the country you are
visiting, common or recent diseases that have affected
the country you’re travelling and have a list of
emergency numbers.
Passengers from yellow fever affected countries who do not
produce a valid yellow fever certificate are quarantined here
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Joyful Experience @ Malaysia Airports
OF LIFESTYLE
96
In this segment of Convergence,
to put things into three simple
perspectives, we would like you
to be informed, be inspired and
be there.
104
105
96
104
105
108
Christmas Around
The World
History Of Airport:
Labuan
Reality Check
What's Converging
108

Travel
Ho! Ho! Ho! How do you
CELEBRATE CHRISTMAS?
Whether you celebrate the day on a grand scale or you choose to
spend time with a close few, the celebration as both a religious and
cultural event takes place all over the world in many different ways.
The event itself ushers in twelve days of celebration beginning on
December 25 and ending only on January 6. So, we at Convergence
would like to share how or what takes place during this celebration
in 12 countries set to the tune of 12 Days of Christmas and here’s
wishing each and every one of you a Merry Christmas!
ENGLAND
Instead of the American tradition of
leaving cookies and milk for Father
Christmas on Christmas eve, did you
know that British children often leave
mince pies and brandy? As it is winter,
the weather during the holidays is
often cold, wet and foggy. Christmas
Eve depicts a busy household
whereby presents are wrapped,
cookies and pies are baked while
stockings are hung over the fireplace.
On the FIRST DAY of Christmas my
true love sent to me, a partridge in
a pear tree.
GERMANY
German families prepare for Christmas
throughout cold December. Four
Sundays before Christmas, they
make a wreath of fir or pine branches
that has four coloured candles. They
light a candle on the wreath each
Sunday, sing Christmas songs and
eat Christmas cookies. In the weeks
leading up to Christmas, homes are
filled with the delightful smells of
baking loaves of sweet bread, cakes
filled with candied fruits and spicy
cookies called lebkuchen.
On the SECOND DAY of Christmas
my true love sent to me,
two turtle doves
and a partridge in a pear tree.
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Travel
UNITED STATES
Apart from the classic milk and
cookies for Santa, Americans have
also created a boozy Christmas
tradition called ‘The Running of
Santas’. Each event sees scores of
people dressed as Santa taking part
in a large bar crawl while towns and
cities often decorated the streets with
lights to celebrate Christmas. One of
the most famous Christmas street
lights in the US are at the Rockerfeller
Center in New York where there is a
huge Christmas tree with a public ice
skating rink in front of it for Christmas
and the New Year.
On the THIRD DAY of Christmas my
true love sent to me,
three French hens,
two turtle doves
and a partridge in a pear tree.
JAPAN
Traditional Christmas dinner in Japan
is Kentucky Fried Chicken (KFC). It is
so popular and marketed that you
would need to make a reservation at
KFC on Christmas Day throughout
the country for a finger lickin’ meal.
Winner winner, chicken dinner! Also,
white Christmas cards are sent to
friends and family. Red cards are
avoided due to its association with
funeral announcements.
On the FIFTH DAY of Christmas my
true love sent to me,
five golden rings,
four calling birds,
three French hens,
two turtle doves
and a partridge in a pear tree.
BRAZIL
In Brazil, Santa Claus is called Papai
Noel. Favourite holiday foods include
chicken, turkey, ham, pork, rice and
fresh and dried fruits. Sometimes
children leave a sock near a window.
If Papai Noel finds your sock, he’ll
exchange it for a present!
On the SEVENTH DAY of Christmas
my true love sent to me,
seven swans-a-swimming,
six geese-a-laying,
five golden rings,
four calling birds,
three French hens,
two turtle doves
and a partridge in a pear tree.
INDIA
Christmas may not come across as a
big celebration in the country
because after all, there’s only around
30 million Christians! One of the
largest Indian Christian communities
is in Mumbai while the smallest state,
Goa has a significant population. Goa
has plenty of Western customs due
to its historical connections with
Portugal. Catholics form the majority
on the island with people singing
carols from door to door for about a
week before Christmas. However,
instead of having traditional
Christmas trees, do not be surprised
if you see a decorated banana or
mango tree.
On the FOURTH DAY of Christmas
my true love sent to me,
four calling birds,
three French hens,
two turtle doves
and a partridge in a pear tree.
NEW ZEALAND
Whether it’s lunch or dinner, New
Zealanders love a good barbeque
meal during the holidays because
it’s more about the sun, sand and
barbeques over a snowy white
Christmas. However, some New
Zealanders celebrate the event
twice, again around the middle
of June (when it is winter in the
country) to get a winter feel of the
celebration. Also, rather than using
the traditional conifer trees, the
Kiwi folks use Pohutukawa trees for
Christmas celebrations. The tree with
its crimson flower has become an
established part of the New Zealand
Christmas tradition.
On the SIXTH DAY of Christmas my
true love sent to me,
six geese-a-laying,
five golden rings,
four calling birds,
three French hens,
two turtle doves
and a partridge in a pear tree.
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Travel
RUSSIA
Christmas is celebrated on January
7 because the Orthodox church uses
the old Julian calendar for religious
celebration days. In the traditional
Russian Christmas celebration,
special prayers are said and people
fast, sometimes for 39 days until
January 6 (Christmas Eve) when the
first evening star appears in the sky.
Then begins a 12 course supper in
honour of the 12 apostles.
On the EIGHTH DAY of Christmas
my true love sent to me,
eight maids-a-milking,
seven swans-a-swimming,
six geese-a-laying,
five golden rings,
four calling birds,
three French hens,
two turtle doves
and a partridge in a pear tree.
SOUTH AFRICA
Not for the faint hearted, on
Christmas day, South Africans tuck
into deep-fried caterpillars of the
Emperor Moth. But, if you’re looking
for a regular fare, dishes include
turkey or duck, roast beef, mince
pies or suckling pig with yellow rice
and raisins and vegetables, followed
by Christmas pudding or a
traditional South African desert
called Malva pudding.
On the TENTH DAY of Christmas my
true love sent to me,
ten lords-a-leaping,
nine ladies dancing,
eight maids-a-milking,
seven swans-a-swimming,
six geese-a-laying,
five golden rings,
four calling birds,
three French hens,
two turtle doves
and a partridge in a pear tree.
MALAYSIA
Of the 30 million citizens, around 2.6
million are Christians in this country.
The event, celebrated on December
25th is a public holiday and one
would often see families converging
together on Christmas eve with
family and friends. Malls, homes and
offices will be decorated while Secret
Santa is a common gift exchange
activity that takes places across
schools and workplaces.
On the TWELFTH DAY of Christmas
my true love sent to me,
twelve drummers drumming,
eleven pipers piping,
ten lords-a-leaping,
nine ladies dancing,
eight maids-a-milking,
seven swans-a-swimming,
six geese-a-laying,
five golden rings,
four calling birds,
three French hens,
two turtle doves
and a partridge in a pear tree.
CANADA
Canada Post recognises the address
Santa Claus, North Pole, Canada,
HoHoHo. Any letters received
bearing this address is opened and
replied to.
On the NINTH DAY of Christmas my
true love sent to me,
nine ladies dancing,
eight maids-a-milking,
seven swans-a-swimming,
six geese-a-laying,
five golden rings,
four calling birds,
three French hens,
two turtle doves
and a partridge in a pear tree.
LEBANON
Santa would be mighty thrilled with
this country’s festive spirit. For a
country that is not entirely Christian,
one would be surprised by its
over-the-top presentation and the
majority of the nation joins in on the
fun. Malls feverishly compete for the
most dazzling lights, the grandest
tree and the most eye-catching
technology. In the grand scheme
of things, Lebanon celebrates the
holiday similarly to the West. So,
light up the fireplace, munch on
roasted chestnuts and welcome the
much-awaited 25th.
On the ELEVENTH DAY of Christmas
my true love sent to me,
eleven pipers piping,
ten lords-a-leaping,
nine ladies dancing,
eight maids-a-milking,
seven swans-a-swimming,
six geese-a-laying,
five golden rings,
four calling birds,
three French hens,
two turtle doves
and a partridge in a pear tree.
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Travel
SOLO TRAVELS:
BEST VACATIONS
FOR REFLECTION
As the year comes to an end, both people and organisations wrap
up their businesses and reflect over actions made, things bought
and relationships forged. But, what begins must come to an end.
So, make some time just for yourself and go on a trip or a short
excursion, to the neighbouring state perhaps? And wind down, reflect
on the year and make plans or don’t make plans for the year ahead!
QUEPOS, COSTA RICA
Everybody understands that a week
at a spa is good for body and soul, an
ideal sojourn for reflection and taking
care of yourself. So, forget finding the
right spa and instead book your
holiday to Quepos, Costa Rica! An
area that was once dependent on
banana plantations which used to line
the surrounding area, today, tourism
has deemed itself the major economic
factor, contributing to just about
everything in the area. And one of the
main attractions here? Marlin fishing
between the months of December
and April. The country is also known
for its amiable hospitality, coffee
farms, volcanoes and hot springs that
are perfect for exploring solo. Quepos
is also approximately 7 kilometres
from the Manuel Antonio National
Park which allows you to get up close
and personal with capuchin monkeys
and hundreds of bird species or
sunbathe at one of the reserve’s four
natural beaches.
LAKE DISTRICT,
ENGLAND
Visiting the Lake District is one of the
most popular breaks for people across
the UK and the rest of the world. The
Lake District National Park has a wide
range of activities and attractions, as
well as the natural beauty of the entire
area. You can choose to walk, cycle or
splash around since the place houses
12 of the largest lakes in England apart
from parts of Hadrian’s Wall, which is
the Romans’ most significant monument
in Britain. Book a tour that will allow you
to soak into some of Cumbria’s prettiest
countryside, the remote landscape close
to the Scottish Borders. You then journey
to the 129-kilometre long Wall conceived
by the Emperor Hadrian in 122AD and
now a UNESCO World Heritage Site.
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Travel
LAS ALPUJARRAS,
GRANADA, SPAIN
Forget Barcelona and the crowd. Head
on over to the south of Spain to the
province of Granada which infamously
houses the Moorish fortress Alhambra.
However, we recommend a trip to
the lesser-known region within Sierra
Nevada’s southern slopes known as Las
Alpujarras. Green and fertile all year
round with melting snow from the Sierra
Nevada peaks, the landscape here is
dotted with olive groves, ecological
farms and Berber houses. Why should
you visit this place locked in time, except
for houses peppered with TV satellite
dishes? It’s small, steeped in culture and
history, has a population that is both
charming and humble and Lanjarón,
one of the biggest towns in the area
is famed for its natural spring water.
Looking into history, Las Alpujarras
was the last stronghold of the Moors
or Spanish Muslims, who sought refuge
in the region after the Reyes Católicos
(Catholic monarchs) conquered Granada
in 1492. Today, Berber influences remain,
evident in the narrow winding village
streets and the white houses made from
uncut stone. Apart from Lanjarón, the
villages of Pampaneira, Capileira and
Bubión are the most picturesque in
the region. The villages bustle with
artisanal crafts, chocolate shops, wine
bars and restaurants.
TAKE A DRIVE
ALONG YOUR OWN
INNER-STATE
MAHABALIPURAM,
TAMIL NADU, INDIA
Lose yourself in the history of the Pallava
rulers in this ancient city of
Mahabalipuram which portrays a slew
of pagodas, temples, rock carvings and
a giant boulder that defies gravity! Most
of the temples and rock carvings of this
place were built during the reigns of
Narasinha Varman I (AD 630-668) and
Narasinha Varman II (AD 700-728).
Though the initial kings of Pallava
dynasty were followers of Jainism, the
conversion of Mahendra Varman (AD
600-630) to Shaivism led most of the
monuments to be related with Shiva or
Vishnu. Places to visit include the Shore
Temple, a three-in-one abode of god
with a Vishnu temple sandwiched
between two Shiva temples, the Varaha
Cave, a small rock-cut hall which is a
faceted and finished gem with four
panels of the famous Pallava
doorkeepers known as dvarapalas. Also
not to be missed out is Lord Krishna’s
Butter Ball which is believed to be a
chunk of butter dropped by the gods.
The giant boulder appears to be frozen
on the hill it sits on and no one is quite
sure why.
Set your mind free, throw some
favourite CDs into the car,
pack a book for quick or long
reads later and really give yourself
the time to get into it, with no
smartphones or guilt nagging you
to short-circuit your thoughts.
However, no matter where you go,
pull off the road an hour before
hunger strikes to ask anyone on
the street or at the petrol station,
“Where’s a good place to eat
around here?” or stop at a grocer
to round up enough vegetables
and homemade goodies to save
yourself a trip to the supermarket
when you get home. When you
pull over at night, begin a journal,
not just of the day you’ve had but
the life you want. If it worked,
share your inner-journey car trip
with someone you trust and love.
If it didn’t, you need to change
the route!
100

AVIATRICKS
& TREATS
The [F]light Side
Did you know that airlines carried 48% of the Earth's population last year? The International Air
Transport Association's (IATA) 60th Edition of the World Air Transport Statistics (WATS) revealed that
system-wide, airlines carried 3.6 billion passengers on scheduled services, an increase of 7.2% over
2014, representing an additional 240 million air trips. Phew! That is a lot of people travelling by air!
And here are three more interesting and weird facts in the world of aviation!
DID YOU KNOW QANTAS
INVENTED BUSINESS CLASS
IN 1979?
Although it's debatable which airline
invented Business Class, Australian airline
operator Qantas has continued to state
that it introduced the world's first Business Class
and claims bragging rights for the now-established
name. Qantas, which flew its first flight in 1922, is
also the world's second oldest airline.
CROCODILES ON A PLANE!
A Let-410 aircraft belonging to Congolese airliner Filair
crashed and killed all its crew members and passengers
on board except for one lone survivor and reasons for the
crash have been heavily blamed on fuel starvation and a
possible live crocodile that was on board!
Investigators initially thought the plane crashed because
it ran out of fuel. That is until the human survivor explained
what really happened.
Both the cause of the accident and the crocodile remains
uncertain till this very day.
DOES YOUR AEROPLANE
FOOD TASTE BLAND?
The atmosphere in an aeroplane cabin
dries out a person’s nose and the changing
air pressure numbs about one third of a
person’s taste buds. This is one reason
for airlines adding lots of spices and salt
to their foods. Additionally, order yourself
a tall glass of Bloody Mary because
tomato juice tastes less acidic in the air.
101

Chronicles
WORLD
TELEVISION DAY
NOVEMBER 21
Turning
Back Time
DO YOU STILL WATCH THE TELLY?
Television represents a symbol for communication and globalisation in the
modern world. However, there’s more to World Television Day which falls on
November 21 and isn’t just about telling you to watch more TV.
The day isn’t a celebration of the tool but rather
the philosophy to which it represents. After all,
without the television, those who don’t get the
opportunity to travel much would not know
what the Serengeti looks like, for instance!
Or perhaps, you would not know what life is
like for a child living in a poverty-stricken
part of the world. Television allows viewers
more than just a window to the ‘other side’.
It allows you to experience global exchanges
focusing on peace, security, economic and
social development and the enhancement
of cultural exchange which indicate the
growing significance of television in today’s
changing world.
The day, which is officially recognised by the
United Nations since 1996, allows for
information sharing as television facilitates
social and cultural communication and
encourages cooperation and partnerships in
the world.
So, it is not just about you keeping updated
about the latest episode on the Kardashian
family or watching your favourite cartoons
because the day was created to raise awareness
for the increasing impact television has on
decision-making by bringing world attention
to conflicts and threats to peace and security
and its potential role in sharpening the focus
on other major issues, including economic and
social issues.
Television weren't always flat screens. Here's one that
your parents or grandparents use to watch from!
Early TV monitors used cathode ray tubes (CRT)
but it has been replaced by thinner screens that
use liquid crystal display (LCD) and plasma.
102

INTERNATIONAL
CIVIL AVIATION DAY
DECEMBER 7
Chronicles
FLY ME TO THE MOON
International Civil Aviation Day helps generate and reinforce worldwide awareness of the importance
of international civil aviation to the social and economic development of countries.
DID YOU KNOW THAT THE WORLD’S
MOST EXPENSIVE FLIGHT TICKET IS
PEGGED AT USD38,000 OR ROUGHLY
RM160,000?
Etihad Airways’ route connecting Mumbai and New York City
via Abu Dhabi holds the title of having the most expensive
ticket in the world for a commercial scheduled flight as the
one-way ticket on its private luxurious suite, The Residence.
DID YOU KNOW THAT LONDON'S
HEATHROW AIRPORT HAD A PLANE
TAKING OFF EVERY 45 SECONDS
IN 2014?
That's 1,400 flights landing and departing daily and nearly
half a million, annually. That's a lot of air traffic pegged for the
sixth busiest airport in the world for the year 2015.
For International Civil Aviation Day 2015-2018, the Council
has selected the following theme:
“WORKING TOGETHER TO
ENSURE NO COUNTRY IS
LEFT BEHIND”
2015–2018
DID YOU ALSO KNOW THERE IS A
SPECIAL DAY DEDICATED TO THE CIVIL
AVIATION INDUSTRY?
Together with the United Nations (UN) and the International
Civil Aviation Organisation (ICAO), the day promotes and
raises awareness on creating, cooperating and realising a truly
global rapid transit network at the service of all mankind. This
is done through various activities such as seminars, published
material, educational lectures, classroom activities and news
announcements on international civil aviation topics related
to the day.
Moreover, every five years, coinciding with ICAO anniversaries,
the ICAO Council establishes a special anniversary theme for
International Civil Aviation Day. Between these anniversary
years, Council representatives select a single theme for the
full four-year intervening period.
The campaign highlights ICAO’s efforts to assist countries in
implementing ICAO Standards and Recommended Practices
(SARPs). The main goal of this work is to help ensure that SARP
implementation is better harmonised globally so that all
countries have access to the significant socio-economic
benefits of safe and reliable air transport and can address
safety, security and emissions-related issues.
103

Chronicles
LABUAN
AIRPORT
Did someone say duty-free?
Labuan is a duty-free port and a thriving
offshore international financial centre.
If you intend to spend your next short
getaway here, the Labuan Airport will
always be at your service.
Divided into commercial and military air
traffic, Royal Military Air Force (RMAF)
manages the control tower, provides
fire protection services and runs military
movements. The main terminal is
controlled by Malaysia Airports and it
operates passenger and commercial
services including maintenance to
airside facilities. The airport’s average
commercial traffic is between 30 and
36 flights per day which consist of
Malaysia Airlines, MASWings, AirAsia
and MASkargo. In 2015, the airport
received a total of 684,108 passengers.
Labuan Airport began as a landing strip
in 1944 before a concrete runway was
built to accommodate larger aircraft in
1960. In 1977, the runway was lengthened
to its current 2,287 metres and the
terminal was upgraded. The airport
underwent its last redevelopment in
2008 and can currently cater to two
million passengers per year plus a
runway that can accommodate wide
body aircrafts such as the A330 and
B777. The Labuan Airport is also able
to accommodate international flight
movement with the well-equipped
Customs, Immigration and Quarantine
(CIQ) ready to serve all passengers.
The airport’s busiest months are normally
May, September and December because
of international events and school
holidays while slow seasons are normally
around February or fasting months.
As it is only a mere two-kilometre
distance from Victoria Town, the airport
offers good passenger amenities and
services such as duty-free shops where
one can purchase imported chocolates,
convenience stores, restaurants and
fast food chain McDonald's as well as
Starbucks if you're in the mood for a
steaming cuppa! There are also self
check-in kiosks catering to Malaysia
Airlines and AirAsia apart from ample
parking space for both passengers
and visitors.
Labuan has remained a favourable
destination that promises peacefulness,
serenity and beautiful memories for
travellers because it acts as an
international financial hub while offering
other attractions such as 18-hole golf
course, pristine beaches and duty-free
shopping experiences.
104

Reality Check
WHAT WOULD MAKE
YOUR PARKING EXPERIENCE
BETTER AT KLIA?
CAN BE
IMPROVED
LAI HONG MING
Kuala Lumpur
BAD
GOOD
“There are plenty of empty car park bays.”
This issue’s Reality Check is all about ensuring better parking
facilities at the airports. Runway to Success (RtS 2020), Malaysia
Airports’ five-year business plan, has listed car park facilities as
one of its priorities under Total Airport Experience and intends
to improve facilities for its passengers. But, what do you think
of the current facilities and what would you like to see implemented
in the future? And what better way to provide room for
improvement than by receiving feedback from the people who
use the car parks the most – passengers and airport staff? Here’s
what some of them had to say.
ISMAIL JANTAN
Kuala Lumpur
“Despite the walkalators, it is still a long journey from the car
park to the Departure or Arrival halls. This is especially so for
the elderly.”
AHMED
MUTHAR
Jeddah,
Saudi Arabia
“There are days
when I can’t find
an empty car park
space but there
are days when it
takes me less than
a minute.”
IKRAM BAHAUDIN AND
MOHD ADRI DAHALAN
Sepang, Selangor
“We always manage to find spots to park our cars and the car
park is pretty huge.”
105

Reality Check
MOHD SUIB NASIR AND
AZUAN IB BERAHIM
Bandar Baru Salak Tinggi, Selangor
“On weekdays, it’s usually a breeze to get a parking spot.
But, during the weekends or public holidays, it is a little
difficult. Perhaps, to look into having temporary bays during
those periods?”
ANILDEEP
SINGH
Kuala
Lumpur
“The car park is
well-lit.”
HARBINDER SINGH
Kuala Lumpur
“The airport should install individual bay LED lighting indicators
like those seen at major shopping malls.”
LIOW LOO
KEONG
Kuala
Lumpur
“The air circulation
is bad and the lift
signals often do
not work.”
NORLILY OSMAN
Kuala Lumpur
“I parked my car after dark and there were parts of the car
park that are poorly lit. The management should conduct
more frequent checks.”
106

BADARUDIN
JAMALUDIN
Bahau, Negeri
Sembilan
“There should be more
parking bays for each
floor and more signages to
indicate towards Departure
or Arrival Level.”
Reality Check
NUR FARAHIYAH ALLI
Nilai, Negeri Sembilan
“I use the Malaysia Airlines car park pass. So, no issues with
parking fees and parking bay availability.”
AKMA ABD HAMID AND
MOHD DAWI ITHNIN
Kemaman, Terengganu
“The car park facilities are good.”
MUSTAFA
MOHD HUD
Nilai, Negeri
Sembilan
“It would be convenient
to see those LED signal
lights above each parking
bay from afar.”
RAJA SAZITA
RAJA AHMED
SIFFUDIN
Kuala Lumpur
“Since the airport began
operating, I don’t think
we’ve seen much changes.
An overall change in
appearance could help.”
AHMED NASSIR
Shabwah, Yemen
“It’s pretty good. I can
always easily find a spot
to park.”
IBRAHIM NIZAM, RAIED BASAN AND
ABDUL RAHMAN BASAN
Damascus, Syria
“We’re always searching for the elevators after parking.
Signages should be placed at strategic locations.”
107

What's
C onverging
Reimagining Airports
Documentary on klia2 screened in conjunction
with Malaysia Day celebrations
Malaysia Airports celebrated the nation's 53rd Malaysia Day
by showing its contribution to nation building via a sneak
preview of Reimagining Airports – a documentary on the
making of klia2.
The preview was held at Golden Screen Cinemas (GSC)
Alamanda Putrajaya on September 15 and attended by
Malaysia Airports' Chairman, Tan Sri Datuk Sri Dr Wan Abdul
Aziz Wan Abdullah and Managing Director, Datuk Badlisham
Ghazali.
In his opening remarks, Badlisham said, since its opening on
2 May 2014, klia2 has been regarded as one of the nation's
iconic landmarks and the almost two-hour long documentary
was a celebration of that.
"In its two years of operations, klia2 has already experienced
steady growth – its passenger traffic numbers for 2015, at 26
million, was 9% more than that of 2014."
He also said
klia2, which
was built for
a capacity
of 45 million
passengers
per annum,
recorded 12%
more growth in the first half of this year when compared to
the same period last year.
He said klia2 has also stimulated its own economic growth.
"For its construction, a total of 61 packages had been awarded
to 114 companies to fulfil this aim. The abundance of retail
space in klia2 has also provided business and job opportunities
to more than 100,000 people. On top of that, 36% of the
retail space in klia2 is occupied by Bumiputera entrepreneurs
– higher than any downtown shopping malls. By the end of
2016, this number would reach 40%."
Badlisham added that the terminal was already larger than
some major airports around the world and is expected to bring
30 million passenger traffic numbers in 2025 and will function
at its full passenger traffic capacity by 2035.
The documentary featured the team and crew members
responsible in building the RM4 billion terminal with then
Malaysia Airports Managing Director, Tan Sri Bashir Ahmad,
spearheading the group.
Viewers were enlightened on several key features regarding
klia2 which included the terminal having the tallest control
tower in the world, being one of three airports in the world
to have a sky bridge which allows passengers a stunning view
of the airside, possessing three runways and finally being the
largest low cost carrier terminal in the world.
The klia2 documentary ticket stub
Viewers watching the klia2 documentary
Malaysia Airports' Managing Director, Datuk Badlisham Ghazali (right) and Chairman, Tan Sri
Datuk Sri Dr Wan Abdul Aziz Wan Abdullah
108

Move Your Body!
Malaysia Airports celebrates National Sports Day
2016 with employees and public
Malaysia celebrates National Sports Day on the second
Saturday in the month of October. This time around, the
second edition of the event, an initiative by the Youth
and Sports Ministry was celebrated in full spirit at the KL
International Airport (KLIA) by Malaysia Airports.
Clad in full sportswear, more than 700 participants
including the public and employees of Malaysia Airports
took part in the three-hour event filled with many exciting
activities like KLIA Aerobics & Zumba party, Kayuhan KLIA,
‘AIRmazing Race’ and KLIA Street Soccer Challenge.
Malaysia Airports' Senior General Manager, Zainol
Mohd Isa said, "Such a programme brings more than
joy to us. Beyond the obvious health benefits, sports
teach us much about life. It teaches us about teamwork,
getting along with others and how to work together to
achieve a common goal. On behalf of Malaysia Airports,
I congratulate YB Khairy Jamaludin and the Ministry of
Youth & Sports for making this a national event."
The Youth and Sports Minister, Khairy Jamaluddin also
made a special appearance at the event and participated
in the KLIA Aerobics & Zumba party.
What's
C onverging
Malaysia Airports believes in the importance of
promoting a healthy lifestyle for its employees. As such,
the company organises regular sports activities and
events, which includes its monthly aerobic sessions
for employees and passengers at KLIA and klia2
terminals, inter and intra department football
tournaments and other indoor and outdoor
sports activities. These activities not only
bring joy and enthusiasm, but also promotes
healthy competition as well as strengthens the
relationship amongst its employees.
HURRY UP!
AIRmazing Race participants
looking for answers to the
questions
ALL SET TO RIDE! Malaysia Airports cycling team riding
their way out of KLIA
Youth and Sports Minister, Khairy Jamaluddin
(centre) participating in the Zumba activity
Messi in the
making
A winning smile from AIRmazing Race Champion -'Team
Professional' with Malaysia Airports Senior General
Manager, Zainol Mohd Isa
AIRmazing Race participants with their cash money and medals
109

Open for Business:
KLIA Premier Access Lounge
Hop on a buggy, cut queues and enjoy free WiFi!
The lounge's ribbon-cutting ceremony was
officiated by Malaysia Airports' Managing
Director, Datuk Badlisham Ghazali (third from left).
There's a new Premier Lounge in the area if you're looking for
an intimate atmosphere with some of the most scenic airport
panoramic views. Located on the 9th floor of the Sama-Sama
Hotel KLIA, the lounge offers a quick relaxation treat for those
after a long business meeting or long haul flight as well as being
perfect for a pre-dinner beverage or a late night port. Guests
staying on the 9th floor and all suites receive an exclusive access
to the Premier Lounge, along with a range of special privileges
which include:
• Complimentary coffee, tea, juices and soft drinks from 6am
till 11pm
• Complimentary breakfast from 6am till 11am
• Complimentary evening cocktails from 6pm till 8pm
• Complimentary Wi-Fi at Premier Lounge
• Complimentary use of the Premier meeting room for 4 hours
(based on availability)
• Complimentary local in-state phone calls
KLIA Premier
Access, the first
ever airport
premium lounge,
was unveiled
by Malaysia
Airports recently
in its bids to lure
more premium
passengers to
KL International
Airport (KLIA).
The facility is
outlined in Runway to Success 2020 (RtS2020)’s strategic pillar,
Total Airport Experience (TAE), in line with its mission to provide
joyful experience.
Malaysia Airports' Managing Director, Datuk Badlisham Ghazali
officiated the launch on October 21 in the presence of Malaysia
Airports' senior management team and journalists.
• Complimentary pressing or dry cleaning of 2 items daily
• Complimentary parking in the basement garage (not applicable
for valet parking)
What's
C onverging
He said, "The KLIA Premier Access provides a seamless
experience to departure and arrival travellers with a unique
hospitality standard of services which allows passengers a priority
access lane right to the boarding gate. Currently, the service is
available at the KLIA main terminal only and there is a plan to
provide similar service to klia2."
For a premium package, the service includes meet and greet at
Level 5, kerbside where the Kiosk is located or at Sama-Sama
Hotel and passengers will be transferred by a buggy right to the
lounge. A light refreshment is served throughout the day with
free internet and Wi-Fi access up to maximum three hours usage.
With the priority access pass, passengers are escorted to the
dedicated lane for security check at Immigration and Customs,
train ride to Satellite Building and departure gate. Rates for
individual, couple or family are available and booking can be
made online via www.samasamahotels.com/kliapremieraccess
KLIA Premier Access is located at Level 5, Main Terminal Building, KLIA
(Next to KLIA's VIP Room)
Newly-designed Premier Lounge
at Sama-Sama Hotel
• Complimentary local faxing and photocopying
• Local newspaper
• Late check-out until 3pm (based on availability)
• Express check-out service
• Personalised wake-up call with coffee or tea
• Complimentary scheduled return shuttle service to the klia2
(based on availability)
For reservation, call 603-8787 3333 or
visit www.samasamahotels.com
110

What's
C onverging
VROOM! VROOM!
Shoppers Experienced F1 Adrenaline Rush
at Mitsui Outlet Park KLIA Sepang
Have you ever driven in an F1 race car? Well, shoppers
managed to do just that at the Mitsui Outlet
Park KLIA Sepang as they drove the exclusive
Redbull F1 simulator that was sponsored by
PUMA, made available between September
15 and October 4 at the Sunshine Square. To
add to the excitement, the participant with the
record-breaking speed on the simulator walked
away with Mitsui Outlet Park KLIA Sepang cash
vouchers worth RM1,000 and a PUMA watch.
In celebration of the Mid Autumn Festival, the mall also
hosted a lantern-making workshop between September 10
and 12 and between September 16 and 18 where families and
children converged to create artistic lanterns.
There were also discounts up to 90% throughout the mall.
Lantern
Lucky shoppers drove the exclusive Redbull F1 simulator at
Sunshine Square
Year-End Fetes at Mitsui Outlet
Park KLIA Sepang
Play games with your children during the Kids
Carnival held between December 3 and 12
A myriad of exciting discounts,
events and activities will commence
between November 18 and
January 2, next year, at the Mitsui
Outlet Park KLIA Sepang which
are sure to capture the hearts of
patrons, adults and children alike.
Complementing the 1Malaysia Year-
End Sale, there are three carnivals
namely Sports, Kids and Christmas.
During the Sports Carnival held between November 18 and
December 4, mini sport games will be made available. Children
will have a field day with the sports activities lined up and the
excitement will snowball during the Kids Carnival held between
December 3 and 12. Every weekend, there will be pizza-making
and crafting an assortment of Christmas keepsakes. There will
also be walkabout magicians and clowns, magic shows and
balloon sculpting.
During the weekends in December, the Christmas Carnival
will have Santa making his rounds at the outlet mall with his
cheery Santarinas, caroling and Christmas performances. The
carnival is held between December 6 and January 2, next year.
Redemption gifts are also up for grabs as a special reward to
shoppers exclusively during the Christmas season.
MFMA Development General Manager, Yuta Inoue said.
"Exclusively for this year, we have intertwined the annual yearend
hype with enriching experiences to create a memorable
shopping experience for our patrons. Shoppers frequenting the
outlet mall will not only be spoilt for choice at the incredible
year-end discounts of up to 90% across the spectrum of brands
and offerings but they will also be charmed by the special
treats that we have in-store for them ranging from health tips
to cooking and crafting as well as festive amusements to thrill
the children and the young at heart. "
111

Best Practices of Complaint
Management Award in the Bag!
Malaysia Airports has been showcasing efficiency and
excellence in their daily operations by adopting an innovative
approach in solving challenges to raise service standards within
the Land Public Transport (LPT) industry.
By doing so, the airport operator recently bagged the Best
Practices of Complaint Management Award for the Train
General Manager Engineering of Malaysia Airports, Khairiah Salleh
(second from left) holding the award with other award winners
during the symposium.
The KL International Airport (KLIA) and klia2
ushered Deepavali with its passengers and staff
through a simple yet meaningful celebration
held throughout the month of
October and November 2016.
Cookies galore!
Both terminals were decorated
to the nines with large
installations displayed at key
areas within the airports while
dance performances were
staged by Malaysia Airports'
employees.
Passengers and staff were
also delighted to receive
colourful cookies that were
distributed at the terminals
on November 29.
What's
C onverging
Transit System (TTS) category at the Land Public Transport
Commission (SPAD)'s LPT Symposium 2016 Gala Dinner &
Industry Awards held at Kuala Lumpur Convention Centre.
General Manager Engineering of Malaysia Airports, Khairiah
Salleh said, "This award was presented to us for our complaint
management efforts in 2015 whereby we provided immediate
response to all complaints and resolved
them within 7-15 working days. It also
validates our ongoing efforts in improving
service excellence at our airports as part
of our Total Airport Experience (TAE)
initiative – a strategic pillar under the
Malaysia Airports five-year business plan,
Runway to Success 2020 (RtS2020). Even
though the KLIA Engineering division
is not normally customer-facing, we
embrace the company’s aim to transform
into a service leader in line with our
mission to create joyful experiences at
our airports."
KLIA and klia2 lights it up
for Deepavali
Festival had the terminals pumped up with
decorations, performances and cookies for passengers
Decorations
were lit!
Bollywood mode on!
A passenger and her child
receiving cookies
112

What's
C onverging
8 Winners Walk Away with
Domestic Holiday Packages
ERAMAN Shop & Stay Campaign is still ongoing
with more holiday packages up for grabs
ERAMAN Malaysia made eight shoppers
smile from ear to ear while handing out
prizes that they had won. The prizes
include luxury hotel packages and
ERAMAN shopping vouchers as part
of ERAMAN Shop & Stay (September
and October) campaign.
The prize giving ceremony held on
November 2 at KLIA saw the September
grand prize winner Siti Fatimah Abu
Hamid from Muar, Johor, walking away
with a 3D/2N stay at Shangri-La Rasa Ria
Resort, Kota Kinabalu while Nor Azlan
Sabtu from Negeri Sembilan, Siti Aslisah
Willie from Tuaran and Ho Rina from
Kota Kinabalu took home ERAMAN cash
vouchers worth RM100 each.
The October grand prize winner, Martina
Yusof from Seremban, Negeri Sembilan,
walked away with a 3D/2N stay at
Shangri-La Rasa Sayang, Penang while
Abang Rabaiee Abang Muhi, Kaslihah
Aman from Kuching and Faridah Lazim
from Kota Kinabalu won ERAMAN cash
vouchers worth RM100 each.
The Shop & Stay campaign is a six
months campaign which runs from
August 15 till February 15, 2017. Luxury
hotel packages and ERAMAN shopping
vouchers worth RM15,000 is up for grabs
by ERAMAN customers who spend a
minimum of RM30 in a single receipt
at Airport Shoppe. On top of that,
ERAMAN customers will also be entitled
to receive RM10 cash voucher which
can be redeemed at Chocolate Shop.
Malaysia Airports (Niaga) Sdn Bhd
General Manager, Zulhikam Ahmad said,
"One of the reasons why we introduced
the Shop & Stay campaign is because
not only did we want to reach out and
connect with travellers everywhere, at
the same time we wanted to reward our
customers inclusive of airport employees.
Malaysia Airports (Niaga) Sdn Bhd General Manager, Zulhikam Ahmad (second from left)
with September grand prize winner Siti Fatimah Abu Hamid, October grand prize winner
Martina Yusof and Niaga Retail Operations Head, Aini Abu Hassan. They are flanked by
Malaysia Airports staff
This is a first time for ERAMAN and
we hope that with these exclusive
prizes, our customers will get
excited and spend more at ERAMAN
continuously."
"Congratulations to all of our winners
who won. I would urge all of you
to continue to spend at Airport
Shoppe as there are four more luxury
accommodation packages to be won
in the next few months. Customers
can look forward to winning a 3D/2N
stay package stay at Vivanta by Taj
Rebak Island, Langkawi, Miri Marriot
Resort & Spa, Sarawak, Lexis Hibiscus,
Port Dickson, Negeri Sembilan or a
Berjaya Langkawi Resort, Langkawi,"
added Zulhikam.
Siti Fatimah (left) and Martina (right) with
Zulhikam, grinning from ear to ear
113

What's
C onverging
Malaysia Airports' air hubs
promoted at World Routes 2016
More airlines from China eyeing Malaysia as
prominent tourist destination
Airports all around the globe met
airlines around the world at a table
talk marketing event recently to build
relationships, develop strategy and
negotiate, plan and discuss the future
of global air services.
This year, the 22nd World Route
Development Forum or better known as
World Routes was hosted by Chengdu
Shuangliu International Airport (CDIA).
The forum saw Malaysia Airports'
team converging at Chengdu Century
City New International Exhibition &
Convention Centre to discuss and
present impressive facts and figures
about Malaysia Airports and its five
international gateways into Malaysia.
The Malaysia Airports Airline Marketing
Division team was led by General
Manager Mohamed Sallauddin Haji
Mat Sah, Airline & Market Development
Manager, Sarjanisham Darus, Marketing
Communication & Services Manager,
Mohd Shaffreen Nooranee, Marketing
Communication & Services Senior
Executive, Mohd Faizal Md Haris,
Marketing Research & Analysis
Executive, Abdul Hazim Idris, Airline
& Market Development Executive,
Azrul Izham Abdul Jamil and Business
Intelligence Executive, Mohd Hyziereza
Daud.
Mohamed Sallauddin said the 22nd
World Route Development Forum
provided the opportunity to make a
lasting Malaysian impact on airline route
planners and to showcase KLIA and
the International Airports of Langkawi,
Penang, Kuching and Kota Kinabalu.
"As apparent from our close partnership
with Tourism Malaysia, we are actually
showcasing Malaysia to the world!
Personally, while we received serious
enquiries from airlines in various parts of
the world, I was extremely encouraged
by the number of emerging carriers
especially from China who have set their
eyes on Malaysia."
"I believe we effectively communicated
the message that airlines have the
best choice of a regional air hub in
Malaysia, the Heart of Asia – not just
because of our strategic geographic
location, but also for our pan-Asian
multicultural infrastructure, as well as
the excellent choice of five different
airports and destinations that can cater
to the requirements of practically every
airline and its
passengers!"
After several meetings, the team was
particularly encouraged by the number
of new carriers expressing interest on
Malaysia such as Qingdao Airlines,
Shandong Airlines, Tibet Airlines and
Colourful Guizhou Airlines.
The team was accompanied by KL
Airport Services Group Chief Executive
Officer, Mohd Rani Hisham Samsudin
and Head of Commercial Support,
Woo Kam Weng. Also at the Malaysia
Airports booth was Tourism Malaysia
(Guangzhou) Marketing Executive,
Aurora Zhong as well as Malaysian
caterer based in Chengdu, Gourmet
Malaysian Café, who provided piping
hot satay for guests, complete with
peanut gravy, cucumber, onion and
ketupat rice.
114

Experience
TELL US WHAT YOU THINK!
In a continuously evolving digital world, the art of printed materials may soon completely lose its touch.
However, amidst it all, those that value the art of reading by flipping through the pages of a material
physically still resonate and with that Convergence has gained momentum and universality since its
inception. Furthermore, our core goals lie in improving content quality and entertain what matters most
to us – you. Tell us how we should serve and stay relevant to you. We're all ears... or should we say, eyes?
01
02
03
How often do you read Convergence?
q Once
q 4 – 5 times
q 2 – 3 times
q ≥ 5 times
How much time do you spend reading Convergence?
q 5 minutes or less q 15 to 30 minutes
q 5 to 15 minutes q ≥ 30 minutes
Where and how did you get your copy of the magazine?
q Airport information counter
q Hotels
q Friend
q Direct Mail
q Web/Online
10
11
What would you like to read in the next issue
of Convergence?
q Interviews with celebrities/corporate figures
q Travelling with children
q Travelling on a budget – Backpackers Edition
q Flying with your furry friend
Do you have any other suggestions on how we can
improve our publication?
04
05
06
How would you prefer to read Convergence?
q Print q Online q Mobile app
Do you share your copy with others?
q No
q 2 – 3 others
q 1 other person q ≥ 3 people
How would you rate the overall design and layout of
the magazine?
q Excellent
q Poor
q Good
q No Comments
q Fair
12
Would you like to contribute to future issues of
Convergence (such as taking part in photo shoots,
providing quotes or being interviewed for a
potential story)?
If yes, please provide your full name, email address and
phone number in the box below.
07
08
09
How would you rate the overall quality of the articles
in the magazine?
q Excellent
q Poor
q Good
q No Comments
q Fair
Would you read Convergence again?
q Yes
q No
Where would you like to find Convergence apart from
the airport?
q Hotels q Cafes q Medical facilities
Name: ________________________________________
______________________________________________
Address: ______________________________________
______________________________________________
______________________________________________
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Mobile no: ____________________________________
E-mail: ________________________________________
Cut here
Send us your feedback via Mail to the address below:
Address: N-2-6, Plaza Damas, 60, Jalan Sri Hartamas 1, 50480 Kuala Lumpur, Malaysia.
Tel: +603-6203 2522 Fax: +603-6203 4522
Alternatively, you can also submit to the Information Counter at KLIA, klia2, Kota
Kinabalu International Airport, Penang International Airport, Kuching International
Airport, Langkawi International Airport and Sultan Abdul Aziz Shah Airport, Subang.
Early submissions will receive a surprise gift from us!
115

Social Media
Follow Malaysia Airports:
Get The Goss of its Happenings!
Did you know that Malaysia Airports is on social media? Follow us to stay updated
with the latest activities and happenings at our airports. Also, connect and share
away your joyful experiences with us. We would love to hear from you!
Follow Us On
Malaysia Airports
116

Social Media
Follow Us On
@malaysiaairports
Follow Us On
@MY_Airports
117

The [F]light Side
THE CONVERGENCE
CROSSWORD
If you don't know who American Dan Feyer is, perhaps you should. Since late 2011, Feyer has finished
over 95 percent of the New York Times puzzles in less than six minutes. He completes 88 percent of
the Saturday puzzles – the hardest of the week – in less than five minutes. How long does it take you
to complete a crossword puzzle? After all, this puzzle is nowhere near being difficult.
ACROSS
5. Feta cheese, onions and spinach fill this pie. Which pie
are we referring to?
7. This country is best known for its stunning views of fjords,
an inlet of sea between high cliffs. However, it is also
famous for a particularly stunning ice suite hotel located
in one of its small town, known as _____________.
8. This is Malaysia's unofficial national food that is served
with a twist at this coffee cafe. Which cafe serves this dish?
9. There's a street in Dublin that has the same name as the
eldest child belonging to the Duke and Duchess of
Cambridge.
10. There's a special inedible 'butter ball' that you wouldn't
want to miss at this town.
DOWN
1. These guys don't do mainstream when it comes to the
type of their Christmas trees. It's a rather funky name for
a tree, too!
2. Malaysian born Australian film director, James Wan made
a horror movie about a talking doll in 2007. What is the
name of the act to which people change their voices as
if it appears from a doll?
3. This organisation helps introduce, regulate and make
way for changes within the aviation industry, worldwide.
What is the acronym given to this organisation?
4. This cemetery sunk during the volcanic holocaust in which
town?
6. What is the surname of the anti-apartheid revolutionary
leader who spent 27 years in a 8 x 7 feet prison cell at
Robben Island?
Send us your entries via:
Snail Mail
N-2-6, Plaza Damas, 60, Jalan Sri Hartamas 1, Sri Hartamas, 50480 Kuala Lumpur,
Malaysia.
Tel: +603-6203 2522 Fax: +603-6203 4522 Email: convergence@acepremier.com
Entries with ALL correct answers will stand a chance to win a mystery prize from Malaysia
Airports. The deadline for all entries is 27 December 2016. Winners will be notified by
phone or email.
118

The [F]light Side
1
2
3
4
5
6
7
8 9
10
Fill in your particulars here:
Name :_____________________________________________________
Address :_____________________________________________________
_____________________________________________________
City :_____________________________________________________
Postcode :_____________________________________________________
State
Country
:_____________________________________________________
:_____________________________________________________
Telephone :_____________________________________________________
Email
:_____________________________________________________
Cut here
119

With 5 international airports, 16 domestic and
18 short take-off and landing ports, Malaysia
Airports is the company that helps connect the
country – bringing together remote, rural communities
with the vibrant cities and providing the country's
premier gateway to the world beyond.
Convergence highlights not only the happenings
within our airports, but also brings you stories
relevant to travel, business and leisure.
Convergence e-magazine is available on Malaysia Airports' offi cial
website, www.malaysiaairports.com.my and attracts millions of
passengers seeking fl ight schedules.
For advertising enquiries, please contact:
AcePremier.com Sdn Bhd (829271-K)
N-2-6, Plaza Damas,
60 Jalan Sri Hartamas 1,
Sri Hartamas 50480
Kuala Lumpur, Malaysia.
Tel : +603-6203 2522
Fax : +603-6203 4522
Email : convergence@acepremier.com
Website : www.AcePremier.com