elektronische Dokumente im ePost-Verfahren - SOS-Berlin

Komponenten zur Office-Automation 3
Inhaltsverzeichnis
1 Protokoll.......................................................................................................................................................4
2 Ansprechpartner..........................................................................................................................................5
2.1 Kunde ...................................................................................................................................................5
2.2 Anbieter ................................................................................................................................................5
3 Mengengerüst..............................................................................................................................................6
3.1 Mitarbeiter ............................................................................................................................................6
3.2 Briefe ....................................................................................................................................................6
3.3 Mailings ................................................................................................................................................6
4 Systemarchitektur........................................................................................................................................6
4.1 Client-Systeme.....................................................................................................................................6
4.2 Server-System......................................................................................................................................7
4.3 Datenbank ............................................................................................................................................8
4.4 Web-Server ..........................................................................................................................................8
5 Job-Terminierung ......................................................................................................................................10
5.1 Termine Einlieferung ..........................................................................................................................10
5.2 Termine Dokument-Annahme............................................................................................................10
5.3 Termine Abrechnung..........................................................................................................................10
6 Benutzerzugang ........................................................................................................................................11
6.1 Administratoren ..................................................................................................................................11
6.2 Anwender ...........................................................................................................................................11
7 Support ......................................................................................................................................................12
7.1 Ansprechpartner Kunde .....................................................................................................................12
7.2 Ansprechpartner Anbieter ..................................................................................................................12
7.3 Support-Level.....................................................................................................................................12
7.4 Support-Zeiten....................................................................................................................................12
7.5 Support-Zugang .................................................................................................................................13
Software- und Organisations-Service GmbH März 2008