bau robin 20200917

Mehrwerte von SAP Intelligent Robotic Process Automation und
Shared Service Framework im Order2Cash Prozess
Robin Bau, Director Shared Services Automation, LoB Finance & Risk, SAP SE
September, 2020
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SAP S/4HANA Finance for Receivables Management
*For a full list of all agencies supported, click here
Support of Global Businesses
Digital Core
INDUSTRY
Payment Service Provider
Integration
Automatic Cash
Application
Accounts Receivables
Credit
Management
Dispute
Management
SAP Receivables
Management
Collections
Management
SAP Analytics
Cloud
Credit Agency
Integration*
Machine Learning & iRPA
BLOCKCHAIN
ANALYTICS
APIs
Customer Payment
Portal
Effective Credit
Worthinesss Assessment
Prioritized Cash Collection
Process
Reduced Customer Credit
Risk
Reduced bad debt
write-off
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SAP’s Vision of Finance Transformation
From daily routine to supporting growth and forward looking insight
Insights
Predictive
Insights
Advanced
Analytics
Predictive
Insights
Forward
looking
Operations
Automation
Real-time
Insights
Backward
looking
Real-time
Insights
Backward
looking
Operations
Operations
Running
the Business
Cost-efficient
and compliant
finance processes
Deliver
Insights
Proactive
business
steering
Support
Strategy
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Natural Language Processing
Predictive Analytics
Robotic Process Automation
Data Mining
Chatbots
?
Digital Assistants
Artificial Intelligence
Machine Learning
Business Rules
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Workflows
Scheduling
AI Platforms
4

“80% of enterprises will recognize the threat of automation islands
and determine that they’re no longer sustainable”
Source: Forrester Predictions 2020
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5

Embedded
Automation
Automation Opportunities
Example: Order-2-Cash
Check
Credit
Handle Payments
Resolve Disputes
Collect
Cash
Settle, Reconcile,
Account
• Download and import
credit documents from
external agency
websites
• Import Credit ratings
• Automated risk
classification and limit
determination
• Customer Invoice Inquiry
chat
• Import bank statements
• Process digital
payments
• Electronic bill
presentment
• Respond to customer
questions
• Create dispute cases
out of customer
conversations
• Internal & external
Dispute creation and
processing
• Processor & SLA
determination
• Root cause analysis
• Cash Collection based
on strategy
• Collect payment
commitments
• Correspondence
management
• Remittance Advice
download from vendor
portals
• Remittance advice
document information
extraction
• Intelligent Line Item
matching
• automated reconciliation
• open item clearing
• posting rule execution
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Next Level Solution Overview
SAP Intelligent RPA
Desktop
Studio
Cloud Factory incl. Cloud
Studio*
Bot Building, Orchestration & Monitoring
Servers
SAP Applications
Digital Core
Pre-defined content for
SAP S/4HANA and ECC
SAP C/4HANA
Non-SAP Applications
Third-party tools
Legacy applications
Web applications
Internet portals
For Legacy Project
Development
Desktop
Agent
Desktops
Intelligent Technologies
Interaction via UIs and APIs
*Introducing Cloud Studio in addition to Desktop Studio
for Bot Building (currently in BETA)
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How is SAP Intelligent RPA different
Unrivaled ability to automate and integrate with SAP applications
Hyperautomation:
• Native Integration with SAP
Intelligent BPM
• Technology connectors to ensure
clean application drive
• Dedicated connectors to SAP UI5 /
Fiori and SAP GUI
• Integration with SAP
Conversational AI
Developer Experience:
• Event-based capture
• Editable JavaScript
• State-of-the-art Debugger
Performance:
• High reliability
• High performance (robot speed)
• Low footprint on desktops/servers
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CUSTOMER
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Low Code / No Code Bot Building Experience
Simple browser-based
Bot Building for Citizen
Developers:
• Drag and Drop Editor
• Workflow Builder
• Process Recorder
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Example: Boost Automation via SAP Intelligent RPA
Automatic Rules / Workflow
Machine Learning
Chatbot / IRPA
Experience Management
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Demo
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12

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VISION: Order to Cash automation
1
2
3
Automatic Rules / Workflow
Machine Learning
Chatbot / IRPA
Experience Management
Receive payment
Match invoice
Detect short-payment
4
Bank statement is
imported via MBC
into system
Machine Learning
identifies matching
invoice
Rules identify
short-payment
7 6
5
Contact customer
Mail is sent to customer
for additional information
Capture customer experience
Customer satisfaction
is being measured
Solve dispute case
Machine Learning processes
and solves dispute case
Request clarification
Chatbot clarifies reason
for short-payment
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Demo
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Shared Service Framework for S/4HANA
Your Enterprise Service Management Automation Solution in S/4HANA
Singular Shared
Services
Global Organization
Process-Driven
Customer Centric, Digital,
Intelligent and Automated
Analytics and
Performance
Measurement
Contact Center
Experience
Management
Shared Service
Framework
Service/Case
Management
Intelligent
Automation
Workflows &
Self Services
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Shared Service Framework Architecture
SAP Contact Center
Microsoft Exchange
SAP Conversational AI
AI Business Services
SAP IRPA
Shared Service Framework
(based on Service for S/4HANA)
Ticketing Inbox Workflow
SAP S/4HANA
FI Data
AR Data
Customer/Vendor
Master Data
AP Invoices
VIM by OT
SAP Financial Closing Cockpit/
SAP Advanced Financial Close*
SAP Receivables Management
SAP Analytics Cloud
SAP Qualtrics
SAP Ariba*
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* Future Direction
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Demo
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Summary
• The Intelligent Enterprise leverages emerging technologies such
as AI, RPA and Chatbots to enable the workforce to focus on
higher value outcomes.
• The Finance space and the Order-2-Cash process are at the core
of the Intelligent Enterprise strategy with a large number of
intelligent finance cases, being already available today.
• We have a clear focus to generate value for our customers along
the E2E processes.
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Thank you.
Robin Bau
Director Shared Services Automation
Finance Solutions
SAP SE
M + 49 151 53858226
robin.bau@sap.com