bau robin 20200917

VISION: Order to Cash automation
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Automatic Rules / Workflow
Machine Learning
Chatbot / IRPA
Experience Management
Receive payment
Match invoice
Detect short-payment
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Bank statement is
imported via MBC
into system
Machine Learning
identifies matching
invoice
Rules identify
short-payment
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Contact customer
Mail is sent to customer
for additional information
Capture customer experience
Customer satisfaction
is being measured
Solve dispute case
Machine Learning processes
and solves dispute case
Request clarification
Chatbot clarifies reason
for short-payment
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