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Shared Service Framework Architecture
SAP Contact Center
Microsoft Exchange
SAP Conversational AI
AI Business Services
SAP IRPA
Shared Service Framework
(based on Service for S/4HANA)
Ticketing Inbox Workflow
SAP S/4HANA
FI Data
AR Data
Customer/Vendor
Master Data
AP Invoices
VIM by OT
SAP Financial Closing Cockpit/
SAP Advanced Financial Close*
SAP Receivables Management
SAP Analytics Cloud
SAP Qualtrics
SAP Ariba*
© 2020 SAP SE or an SAP affiliate company. All rights reserved. ǀ
PUBLIC
* Future Direction
17
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