The Dental MeTaMorphosis - The Profitable Dentist

When was the last time you took a close look at your patient
database? If it’s been a while, many of your records could be
outdated or inactive. While many dentists concern themselves
with how many new patients are coming in the front door, few
spend time figuring out why existing patients leave.
At 1-800-DENTIST, we receive calls 24-hours a day from people
looking for a dentist. The majority of these callers don’t currently
have a dentist, but some admit they are searching for a new
practice – and they are eager to tell us why. After working
with thousands of practices and interacting with millions of
patients, here are the primary reasons we’ve determined
why patients leave...
real-Life reasons
Your patients Leave
By Fred Joyal
CEO & Co-Founder of 1-800-DENTIST
#1 They move away.
According to the U.S. Postal Service, roughly 14%
of the American population moves or changes addresses
annually. More importantly, 8% move out of their current
county—which means they probably aren’t going to keep
the same dentist. So, in a large city, you can expect to
lose 8-10% of your patients every year. Do you know
which of your patients have moved? Usually you only
find out when the patient, or their new dentist, requests
their dental records.
PRACTICE MANAGEMENT
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