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An additional working group was created specifically looking at communications to all parties relating to the Canterbury earthquake and this has seen a new set of skills applied to the insurance industry and the Insurance Council which, hopefully, will benefit everyone in the longer term. The Insurance Council has worked very closely with the broking community to explain some of the issues around the insurance industry’s response to the Canterbury earthquake and ensured that the relationship between brokers and underwriters remains strong. The Insurance Council has also worked with all other insurance disciplines including loss adjusting, the legal fraternity and actuarial professions to ensure that the response of the insurance industry to the needs of the people of Canterbury and to insured New Zealanders is what they expect from the industry. Numerous achievements of the Insurance Council are included in this document and the President, John Lyon, has also detailed many of the strategic objectives which we have delivered this year. On behalf of the Insurance Council, I thank the entire industry for the outstanding professionalism which they have shown in responding to this unprecedented event. I also thank those insured New Zealanders who have suffered at the hands of Mother Nature and been patient in awaiting a comprehensive response from the industry during a time of great difficulty and uncertainty from ongoing aftershocks. To the Board and staff of the Insurance Council and all other parties that have assisted us deliver, on behalf of the industry and our customers, my very warm thanks are offered. 8 The politicians and leaders of our communities have shown great maturity in not scoring political points with each other and working with common goals in the recovery process. They can be proud of their response to this demanding event. In addition, I think it is important to recognise those who assisted during the 2011/2012 period and the beginning of the recovery of Canterbury, including civil servants, local authority staff, recovery staff, Police and Civil Defence personnel. Despite the pressures the Insurance Council remains in good heart with strong financial fundamentals. We are very proud to represent the New Zealand insurance industry and our customers and will continue to provide a better understanding of the benefits of a sustainable and successful insurance industry to a wide range of New Zealanders. Chris Ryan Chief Executive Insurance Council of New Zealand
9 We Remember We remember those who lost their lives as a result of the devastating earthquake of February 22 2011. And we reflect on the bravery and resilience of those Cantabrians who lost their loved ones, homes, communities, livelihoods, directions and dreams. On behalf of the New Zealand insurance industry, the Insurance Council of New Zealand takes this opportunity to pay tribute to you, and to pledge our determination to support the redevelopment of your vibrant region.
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