WE ARE - Wiener Städtische

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12 ANNUAL REPORT 2010 | Wiener StädtiSche Managing Board of Wiener Städtische Versicherung Ag (from left to right) erich leiss, Judit havasi, general Manager robert lasshofer, christine dornaus, Peter höfinger
»... FAced With the chAllenge OF BecOMing eVen Better AS nuMBer 1 ...« An interview with the members of the Managing Board of Wiener Städtische Versicherung Ag, general Manager Robert Lasshofer, christine dornaus, Judit havasi, Peter höfinger and Erich Leiss. »We cAn FOcuS MOre StrOnglY On the AuStriAn MArKet.« Robert Lasshofer 2010 brought fundamental change for you, the separation of Wiener Städtische and VIG, which will focus on holding company and Group management responsibilities in the future. What does this mean for you? Lasshofer: For Wiener Städtische, it means a natural continuation of its successful past. We were one of the first to dare enter Eastern Europe after the fall of the Iron Curtain, and we have grown to become one of the leading insurance companies in the region. At the same time, we increased in size to such an extent that separating holding company responsibilities, now managed by VIG, and operating responsibility for Wiener Städtische’s insurance business became a natural next step. This separation of responsibilities puts us once again ahead of our times, and allows us here at Wiener Städtische to concentrate more strongly on the Austrian market and branch offices in Italy and Slovenia, and the security needs of our customers. Will customers also see changes? Continuity is particularly important when it comes to insurance. Leiss: And continuity is exactly what we are focusing on. Our main themes were, and still remain, absolute customer-orientation and security. The concept of security has been expanded, however, to include not only our original business of providing risk coverage, but also security in a broader sense of safety, lasting customer relationships. A partner offering long-term security is precisely what customers need when deciding to join a pension plan, for example. What do you consider your overall role in the Austrian insurance market? After all, this Annual Report begins with the highly confident statement, “We are Austria.” Dornaus: Our number 1 position in the Austrian insurance market is based on a market share of 14.5%, approximately 3,500 employees, 2,000 advisors and 1.3 million customers. Our self-confidence is therefore based on impressive facts. The statement “We are Austria”, however, reflects many other factors. We are an Austrian company, managed from Austria, with a successful history of 186 years as Austria’s oldest insur- interVieW ANNUAL REPORT 2010 | Wiener StädtiSche 13
Page 1 and 2: AnnuAl rePOrt 2010 | WiENER STädTi
Page 3 and 4: WE ARE AVAILABLE nation-wide ANNUAL
Page 5 and 6: WE GIVE NEW MEANING TO problem-free
Page 7 and 8: WE OFFER THE MOST professional ADVI
Page 9 and 10: WE BELONG TO THE VIENNA INSURANCE G
Page 11: »We Are AuStriA ...« in August 20
Page 15 and 16: the AuStriAn inSurAnce MArKet ...«
Page 17 and 18: the SucceSS OF All Our eMPlOYeeS.«
Page 19 and 20: chriStine dOrnAuS Member of the Man
Page 21 and 22: c MAnAgeMent rePOrt 2010 Business d
Page 23 and 24: Life 43.5% cOMPAnY & StrAtegY | MAJ
Page 25 and 26: Grieskirchen Ried/Innkreis Vöcklab
Page 27 and 28: Proximity to customers and service
Page 29 and 30: MAnY BrAndS, One grOuP and are the
Page 31 and 32: cOMPAnY & StrAtegY | MAJOR TOPicS 2
Page 33 and 34: ance coverage. Wiener Städtische t
Page 35 and 36: cOMPAnY & StrAtegY | MAJOR TOPicS 2
Page 37 and 38: tailored courses for the different
Page 39 and 40: Cross throughout Austria to provide
Page 41 and 42: COMPANY & STRATEGY | MAJOR TOPICS 2
Page 43 and 44: After several years of increased cl
Page 45 and 46: income tax. No insurance taxes or s
Page 47 and 48: COMPANY & STRATEGY | MAJOR TOPICS 2
Page 49 and 50: of EUR 10,000 with annuitisation, a
Page 51 and 52: ter role in the future. This, in tu
Page 53 and 54: Print campaigns Consistent with the
Page 55 and 56: Expenses for claims and insurance b
Page 57 and 58: Life insurance Wiener Städtische l
Page 59 and 60: RISK REPORT The risk management dep
Page 61 and 62: OUTLOOK ECONOMIC GROWTH FOR AUSTRIA
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PROPOSED DISTRIBUTION OF PROFITS CO
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Wiener StädtiSche Versicherung Ag
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COMPANY & STRATEGY | MAJOR TOPICS 2
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The insurance business operations o
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Japanese Small/Mid Ca, INVESCO GLB
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shown under deferred income on the
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values (purchase price, reduced by
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IV. NOTES TO THE INCOME STATEMENT C
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V. PROFIT PARTICIPATION HEALTH INSU
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a) an interest bonus equal to 0.5%
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Settlement Classes 2008 and 2010 -
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2. In accordance with policy terms
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VII. OTHER DISCLOSURES The company
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The company is a wholly-owned subsi
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We believe that the audit evidence
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ecommend unqualified approval to th
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PROVINCIAL ADVISORY COUNCILS The fo
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Michael Koch Helmut Löffler Hans L
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CONTACTS AND ADDRESSES ADVERTISING
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REAL ESTATE AND REAL ESTATE-RELATED
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Hollabrunn Direct dial 51900 Bahnst
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Schörfling Direct dial 57100 Markt
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Bad Gastein Direct dial 61700 Bahnh
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GLOSSARY Actuarial reserve A reserv
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Hidden reserves The actual value (m
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POSTAL ADDRESS WIENER STÄDTISCHE V
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WE ARE - Wiener Städtische

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