The Jewish General Hospital: A picture of health

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Continued from page 1 ...a picture of health! for all”, serving patients from all backgrounds from across Montreal and throughout Quebec. At the same time, the exhibit offers a revealing and often entertaining peek into the way medicine was practiced during the early decades of the 20th century. “During this special anniversary year, the JGH has looked to its distinguished past in order to prepare for a bright future,” says Chief Librarian, Arlene Greenberg. “This exhibit is the hospital’s gift and tribute to you— the patients, staff, benefactors and vol- “One of the most urgent needs of our city at the present time is additional hospital capacity, and your decision to keep the hospital, when built, entirely free from all racial, religious and sectarian distinctions, shows the true Montreal spirit of mutual race tolerance and inter-racial amity. You have my fullest endorsation.” – Montreal mayor, Camillien Houde, in a letter to Allan Bronfman, founding President of the Jewish General Hospital, and Michael Hirsch, first Vice-President of the JGH, August 22, 1929. Continued from page 1 ...what the JGH means ness”, but the person who lives with it. The hospital takes an overview of humanity through humanization of care, which spans not only doctors, nurses and technicians, but the heroes we seldom hear about—the music therapist, Dr. Clown, the ladies who bring pets to cheer up patients, the many volunteers…. The JGH is full of everyday heroes, in what I call the “little village” within the global village. The hospital is a daily reminder that we all inhabit the same world. Marc Renaud, Eye Clinic ------------------------------------------------ The Jewish General Hospital is hope, faith, and love. Hope is as essential to life as air and water. You need Hope to Cope. It comes from having purpose. At the JGH, people finish their tasks, fulfill their responsibilities, keep their promises and complete their commitments. They make themselves available to serve. They want to be ready to jump into service when called on and they pay attention to needs. They 2 PULSE • SUMMER 2009 unteers who have made the JGH such a vital element in the life of Montreal.” The retrospective is largely chronological, explains Archives Assistant Shiri Alon. It traces the hospital’s history from its medical precursors, such as the Hebrew Maternity Hospital and the Herzl Dispensary (Canada’s first Jewish clinic) to the “Your Tribute Everlasting” fundraising campaign. Also included are the hospital’s groundbreaking and construction, the founding of the Women’s Auxiliary (now known as The JGH Auxiliary), clinical perform every task with equal dedication and “with all their heart.” Mary Rose Macapuno, Sterilization Department and Enviro-Services ------------------------------------------------ Thirty-two years ago my husband was admitted for surgery at the JGH. He was here for one week and during this time, I was able to really observe the functioning of the hospital and all its workers. I decided I wanted to be part of the staff. I applied for a position, was hired and have been here ever since. I have never regretted my decision and am proud of being part of the JGH. Patricia Beck, Administrative technician, Nursing Resource Centre ------------------------------------------------ Arriving in Canada from post-war Poland, my parents always felt they could come to the Jewish General Hospital without fear of rejection. This hospital was built to give people like them a place where they could feel Where to see the exhibit The Jewish General Hospital at 75: A Retrospective will travel throughout Montreal in libraries, a university and even “centre ice” at the old Forum. If you are interested in planning a group visit to one of these locations, please contact Linda Lei at 514-340-8222, ext. 3277. June 18 - 26 Jewish General Hospital June 29 - July 24 Pepsi Forum July 27 - Aug. 21 Westmount Public Library Aug. 21 - Sept. 4 McGill University’s McLennan Library Sept. 4 - 25 McGill University’s Osler Library Sept. 25 - Oct. 16 Gelber Conference Centre, 2 Cummings Square Oct. 16 - Nov. 13 Eleanor London Côte Saint-Luc Public Library Nov. 13 - Dec. 18 Jewish General Hospital activities in the early years, the founding of the JGH School of Nursing, and research and clinical initiatives. “The exciting aspect in putting this exhibit together is that the archival materials come right from the hospital,” says Ms. Alon. “We did not have to go far to research the hospital’s past.” Linda Lei, Archival Consultant, says, “From the forerunners of the safe and be treated without prejudice. Throughout its 75 years, it has been a safe haven of caring and comfort, overseeing the health of its community. It is now a centre whose doors welcome all religions and race, and whose heritage has remained strong. I am proud to be a part of its keen knowledge, its ongoing strength and its warm heart. Brenda Ajzenkopf, Social Work ------------------------------------------------ The JGH makes me feel secure, cared about, warmly supported, and truly valued. For 33 years as a nurse, I’ve encountered many healthcare professionals that portray similar attitudes and values. In spite of large numbers of employees and numerous depart- JGH in the 1910s to the latest expansion of Radiation Oncology and the main entrance on Côte-Sainte-Catherine Road, this collection of photographs is not only a reflection of the close, long-standing bond between the hospital and its community, but a look into the bright future. The JGH is proud of its legacy because it is a legacy of serving patients.” u ments, I have always been treated with respect and have felt a valued member of every team. I tip my hat to you, and may we have this beautiful relationship for many more years. Bonnie Selcer, Transfusion Safety Nurse ------------------------------------------------ What is it that makes this hospital more than just a place of work? Some would say it is the staff, who are more than just staff, they are friends. Some would say it’s the care given by the doctors and nurses and all in between, but it is more than just care: it is caring. We’re all in this together and nowhere is that more apparent than here at the JGH – It’s where life lives. Nicholas Brand, Admitting Department u The Jewish General Hospital extends its thanks to the following companies, which have generously donated prizes for the JGH’s 75th anniversary raffle: Arbone International, The JGH Auxiliary, Costco, Diesel, Dtox, Java U, Max Mass and Associates, Miss Sixty, More Magazine, NuWave Promotions, Parasuco, Pelle Salon, Point Zero, Puma, Le Sanctuaire, TD Meloche Monnex and the YM-YWHA.
All aboard the bed board All JGH patients are now on board—the bed board, that is. Operated by the Admitting Office, the bed board tracks the use of the hospital’s 637 beds, indicating whether each is occupied, vacant or reserved. This past spring, it was streamlined when a computerized version replaced the manual system that had been in use for many years. Once a patient is admitted and assigned a bed, the electronic board records that person’s name, date of admission, physician or department (such as Palliative Care), diagnosis and bed number. The new system lets staff find and reserve beds more quickly and easily. In addition to determining the status of beds in their own departments, nursing directors and unit agents can tag any bed that will soon be free, so that Admitting can make plans to assign it to a new patient. Several Emergency Department physicians will also be able to view the electronic board instead of calling Admitting to ask which beds are free. This eases patients out of Emergency more quickly and makes room for new patients. Annie Le Scraigne, an IT Project Manager who is continually refining the system, says it enables “the correct, secure information to reach the right people at the right Annie Le Scraigne and Nicholas Brand with the new electronic bed board. Accreditation process boosts safety Since improving patient safety is Accreditation Canada’s ultimate objective, it uses the accreditation process to identify unsafe practices and support the efforts of healthcare organizations to promote safe care. In addition to establishing standards that address the challenges related to patient safety, Accreditation Canada has developed Patient Safety Goals and Required Organizational Practices (ROPs) that are integral to the accreditation program. A Required Organizational Practice is an essential practice that healthcare organizations must implement in order to enhance patient safety and minimize risk. Accreditation Canada has identified seven Patient Safety Ar- moment. The electronic bed board helps make the JGH one of the most technologically advanced hospitals in the province, in terms of computing.” By contrast, the old system consisted of two large wooden panels, with 637 slots (one per bed) divided according to hospital unit. An occupied bed was represented by a paper information card in the appropriate slot. When the patient was discharged or eas—culture, communication, medication use, worklife/workforce, infection control, fall prevention and risk assessment—each with its own ROPs, for a total of 31. A few examples of ROPs: • Establish a reporting system for Glenn J. Nashen - Director, Public Affairs and Communications Laure-Elise Singer - Co-Editor, Pulse Henry Mietkiewicz - Co-Editor, Pulse Stephanie Malley - Contributor transferred to another unit, the card was thrown away or moved to a new slot. This made for a slow, cumbersome process. Having worked with the manual system for decades, Anna Abramowicz, former Assistant Chief of Medical Records and Admitting Services, jokes that “no more gymnastics are necessary. The new system is more efficient, with less room for error.” Barbara Streicher, a booking sentinel (extremely serious) events, adverse events and near misses, including appropriate follow-up • Implement verification processes and other checking systems for highrisk activities • Implement and evaluate a fall pre- JEWISH GENERAL HOSPITAL • SUMMER 2009 3755 Côte-Sainte-Catherine Road, Room A-106, Montreal, Quebec H3T 1E2 Daniel Nahmias-Léonard - Contributor Sean Martin - Contributor Arlette Leveillé - Translation Latitudes Marketing and Design - Design JGH Audio Visual Services - Photos This outdated manual bed board is going by the boards. agent in Admitting, enthuses: “After working with the old boards for 26 years, I’m truly pleased at how easy it was to adapt to the new system.” It’s also environmentally friendly, says Nicholas Brand, a booking agent in Admitting. “The amount of paper this will save, while reducing waste, demonstrates the JGH’s commitment to our environment.” u vention strategy to minimize the impact of client falls For more information, visit accreditation-canada.ca or contact Jocelyne Pepin at extension 5925. u – Jocelyne Pépin, 2009 Accreditation Coordinator jgh.ca Les Emballages Colorama - Printer Please e-mail submissions to: communications@jgh.mcgill.ca or call local 4120. Room: A-106 For information about advertising in Pulse, please consult JGH.ca or call 514-340-8222, ext. 5818. We apologize in advance for any errors, misspellings or omissions. Please note that to our knowledge at press time, all information in this publication was accurate. PULSE • SUMMER 2009 3
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Page 5 and 6: Herzl initiative answers teens’ q
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