Consumer Reports: Car Buying Guide - Center for Advancing Health

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Table of Contents © 2009 Center for Advancing Health Getting Tools Used Foreword by Jessie Gruman ......................................................................................................................................... 1 Executive Summary ........................................................................................................................................................ 3 About CFAH ...................................................................................................................................................................... 7 Table of Contents ........................................................................................................................................................... 8 Introduction: 21 st Century Marketplace .................................................................................................................. 9 Research Framework ................................................................................................................................................... 17 Case Studies.................................................................................................................................................................... 25 Consumer Reports: Car Buying Guide ............................................................................................................. 25 eBay .................................................................................................................................................................... 65 FDA Nutrition Fact Panels ............................................................................................................................ 113 U.S. News and World Report: America’s Best Colleges ............................................................................. 163 Case Study Commentaries ..................................................................................................................................... 209 Margaret Holmes-Rovner, PhD ................................................................................................................. 209 David E. Kanouse, PhD ................................................................................................................................ 225 Stephen Parente, PhD .................................................................................................................................. 239 Dale Shaller, MPA ......................................................................................................................................... 250 Shoshanna Sofaer, DrPH ............................................................................................................................. 263 Lessons Learned: Key Variables of Success .................................................................................................... 275 Advancing Healthcare Decision Aids ................................................................................................................. 293 Getting Tools Used Research Team Biographies ............................................................................................. 311 Acknowledgements .................................................................................................................................................... 317 GTU research was supported by The Changes in Health Care Financing and Organization (HCFO) initiative, a program of the Robert Wood Johnson Foundation, the California Healthcare Foundation and the Foundation for Informed Medical Decision Making. Table of Contents 8
CONSUMER REPORTS: CAR BUYING GUIDE A Case Report for Getting Tools Used Getting Tools Used Case Study: Consumer Reports: Car Buying Guide 25 © 2009 Center for Advancing Health
Page 1: CONSUMER REPORTS: CAR BUYING GUIDE
Page 5 and 6: Getting Tools Used Impact of Third-
Page 7 and 8: • Individual contributions topped
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Page 11 and 12: Audience and Use CU’s primary aud
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Page 17 and 18: Getting Tools Used The result, acco
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Page 29 and 30: Getting Tools Used • Extensive ca
Page 31 and 32: Appendix A. Key Informants Getting
Page 33 and 34: Endnotes Getting Tools Used i Consu
Page 35 and 36: Getting Tools Used xxix J.D. Power
Page 37 and 38: Getting Tools Used lxx Eovaldi, T.
Page 39 and 40: Getting Tools Used cxii Consumers U

Consumer Reports: Car Buying Guide - Center for Advancing Health

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