Consumer Reports: Car Buying Guide - Center for Advancing Health

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Getting Tools Used xiv Witzenburg, G. (2004). J.D. [Dave] Power: Mr. Quality. Automotive Industries, 184(6), 22-25. Retrieved Sept. 11, 2008, from Business Source Premier database. xv Klein, L.R., Ford, G. T. (2003). Consumer search for information in the digital age: An empirical study of prepurchase search for automobiles. Journal of Interactive Marketing 17(3), 29-49. Retrieved Sept. 10, 2008, from ABI/INFORM Global database. (Document ID: 431266361). xvi Klein, L.R., Ford, G. T. (2003). Consumer search for information in the digital age: An empirical study of prepurchase search for automobiles. Journal of Interactive Marketing 17(3), 29-49. Retrieved Sept. 10, 2008, from ABI/INFORM Global database. (Document ID: 431266361). xvii Ratchford, B. T., Talukdar, D., Lee, M. (2007). The impact of the Internet on consumers' use of information sources for automobiles: A re-inquiry. Journal of Consumer Research, 34 (1), 111-119. Retrieved Aug. 28, 2008, from ABI/INFORM Global database. (Document ID: 1281742661). xviii Polk Center for Automotive Studies. (2006). Building the Pipeline: Insights on First Time Buyers. Retrieved Sept. 10, 2008, from: http://usa.polk.com/NR/rdonlyres/8EAA995F-1891-452E-99D8- 9309BA43C638/0/first_time_buyers.pdf. xix Ratchford, B. T., Talukdar, D., Lee, M. (2007). The impact of the Internet on consumers' use of information sources for automobiles: A re-inquiry. Journal of Consumer Research, 34 (1), 111-119. Retrieved Aug. 28, 2008, from ABI/INFORM Global database. (Document ID: 1281742661). xx Horrigan, J. B. (2008). The Internet and Consumer Choice. Pew Internet & American Life Project. Retrieved Sept. 23, 2008, from http://www.pewinternet.org/report_display.asp?r=248. xxi Klein, L.R., Ford, G. T. (2003). Consumer search for information in the digital age: An empirical study of prepurchase search for automobiles. Journal of Interactive Marketing 17(3), 29-49. Retrieved Sept. 10, 2008, from ABI/INFORM Global database. (Document ID: 431266361). xxii J.D. Power and Associates. (2008). Record-high levels of new-vehicle buyers turn to the Internet for information as buying habits shift to smaller vehicles (press release, Oct. 15). Retrieved on Nov. 9, 2008, from http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2008212. xxiii J.D. Power and Associates. (2007). As automotive manufacturers shift marketing dollars online, newvehicle shoppers follow (press release, Oct. 25, on 2007 New Autoshopper.com Study SM ). Retrieved on Sept. 9, 2008, from http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2007237. xxiv Ratchford, B. T., Lee, M., Talukar, D. (2003). The impact of the Internet on information search for automobiles. Journal of Marketing Research, 40(2), 193-209. Retrieved Sept. 5, 2008, from ABI/INFORM Global database. (Document ID: 678338461). xxv Ratchford, B. T., Talukdar, D., Lee, M. (2007). The impact of the Internet on consumers' use of information sources for automobiles: A re-inquiry. Journal of Consumer Research, 34 (1), 111-119. Retrieved Aug. 28, 2008, from ABI/INFORM Global database. (Document ID: 1281742661). xxvi Klein, L.R., Ford, G. T. (2003). Consumer search for information in the digital age: An empirical study of prepurchase search for automobiles. Journal of Interactive Marketing 17(3), 29-49. Retrieved Sept. 10, 2008, from ABI/INFORM Global database. (Document ID: 431266361). xxvii J.D. Power and Associates. (2003). The Internet’s impact among consumers making automotive purchase decisions increases significantly (press release, Oct. 1, on 2003 New Autoshopper.com Study SM ). Retrieved on Sept. 9, 2008, from http://www.jdpa.com/presspass/pressrelease.asp?ID=2003114. xxviii J.D. Power and Associates. (2007). As automotive manufacturers shift marketing dollars online, new-vehicle shoppers follow (press release, Oct. 25, on 2007 New Autoshopper.com Study SM ). Retrieved on Sept. 9, 2008, from http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2007237. Case Study: Consumer Reports: Car Buying Guide 56 © 2009 Center for Advancing Health
Getting Tools Used xxix J.D. Power and Associates. (2007). Among used-vehicle buyers who use the Internet, online shopping leads more buyers to their purchase (press release, Oct. 25, on the 2007 Used Autoshopper.com Study SM ). Retrieved on Sept. 9, 2008, from http://www.jdpower.com/corporate/news/releases/pdf/2007254.pdf. xxx J.D. Power and Associates. (2008). Record-high levels of new-vehicle buyers turn to the Internet for information as buying habits shift to smaller vehicles (press release, Oct. 15). Retrieved on Nov. 9, 2008, from http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2008212. xxxi J.D. Power and Associates. (2007). Among used-vehicle buyers who use the Internet, online shopping leads more buyers to their purchase (press release, Oct. 25, on the 2007 Used Autoshopper.com Study SM ). Retrieved on Sept. 9, 2008, from http://www.jdpower.com/corporate/news/releases/pdf/2007254.pdf. xxxii J.D. Power and Associates. (2007). As automotive manufacturers shift marketing dollars online, newvehicle shoppers follow (press release, Oct. 25, on 2007 New Autoshopper.com Study SM ). Retrieved on Sept. 9, 2008, from http://www.jdpower.com/corporate/news/releases/pressrelease.aspx?ID=2007237. xxxiii Key informant 4. xxxiv Editors of Consumer Reports. (2008). Consumer Reports® Buying Guide 2008. Yonkers, NY: Consumers Union, p. 132. xxxv Consumers Union Annual Report 2007. (2008). Retrieved on Aug. 7, 2008, from http://www.consumerreports.org/cro/aboutus/annualreport/. xxxvi Consumers Union Annual Report 2007. (2008). Retrieved on Aug. 7, 2008, from http://www.consumerreports.org/cro/aboutus/annualreport/. xxxvii Consumers Union. (2008). 2008 Annual Report. Retrieved Nov. 19,2008, from http://www.consumerreports.org/cro/resources/streaming/PDFs/cu-annual-report-2008.pdf. xxxviii Consumers Union Annual Report 2007. (2008). Retrieved on Aug. 7, 2008, from http://www.consumerreports.org/cro/aboutus/annualreport/. xxxix Ratchford, B. T., Talukdar, D., Lee, M. (2007). The impact of the Internet on consumers' use of information sources for automobiles: A re-inquiry. Journal of Consumer Research, 34 (1), 111-119. Retrieved Aug. 28, 2008, from ABI/INFORM Global database. (Document ID: 1281742661). xl Zettelmeyer, F., Morton, F., & Silva-Risso, J. (2006). How the Internet lowers prices: Evidence from matched survey and automobile transaction data. Journal of Marketing Research, 43(2), 168-181. Retrieved Sept. 11, 2008, from Business Source Premier database. xli J.D. Power and Associates. (1999). More than one-quarter of used-vehicle buyers use the Internet in the vehicle shopping process (press release, Aug. 2). PR Newswire, 1. Retrieved Sept. 11, 2008, from ABI/INFORM Dateline database. (Document ID: 43596168). xlii J.D. Power and Associates. (2003). The Internet’s impact among consumers making automotive purchase decisions increases significantly (press release, Oct. 1, on 2003 New Autoshopper.com Study SM ). Retrieved on Sept. 9, 2008, from http://www.jdpa.com/presspass/pressrelease.asp?ID=2003114. xliii J.D. Power and Associates. (2003). The Internet’s impact among consumers making automotive purchase decisions increases significantly (press release, Oct. 1, on 2003 New Autoshopper.com Study SM ). Retrieved on Sept. 9, 2008, from http://www.jdpa.com/presspass/pressrelease.asp?ID=2003114. xliv Witzenburg, G. (2004). J.D. [Dave] Power: Mr. Quality. Automotive Industries, 184(6), 22-25. Retrieved Sept. 11, 2008, from Business Source Premier database. Case Study: Consumer Reports: Car Buying Guide 57 © 2009 Center for Advancing Health
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Page 5 and 6: Getting Tools Used Impact of Third-
Page 7 and 8: • Individual contributions topped
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Page 17 and 18: Getting Tools Used The result, acco
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Page 21 and 22: Marketing, Promotion and Disseminat
Page 23 and 24: Getting Tools Used • In 2005, CU
Page 25 and 26: Getting Tools Used CU augments its
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Page 31 and 32: Appendix A. Key Informants Getting
Page 33: Endnotes Getting Tools Used i Consu
Page 37 and 38: Getting Tools Used lxx Eovaldi, T.
Page 39 and 40: Getting Tools Used cxii Consumers U

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