Effective: 08-01-11 - TECO-Westinghouse Motor Company

PROCEDURE FOR WARRANTY CLAIMS ON STOCK MOTORS
WARRANTY CLAIMS
In the event of warranty claims, TECO-Westinghouse Motor Company must be notified promptly prior to any repairs
or replacement of failed motors and/ or motor components. Original purchase information will be requested.
The failed motor shall be sent to a TECO-Westinghouse authorized service center for diagnosis on the cause of the
failure. If the failure is due to defective material and/ or workmanship, TECO-Westinghouse shall, at its sole option,
either repair on a straight time basis, issue credit, or replace, FOB warehouse, any such motor or component that is
defective within the warranty period. Failure to notify TECO-Westinghouse prior to performing repairs or providing
replacements will result in denial of warranty claims.
Contact the TECO-Westinghouse Warranty Department at 512-218-7475.
AUTHORIzED SERVICE
Authorized service centers shall contact the TECO-Westinghouse Warranty Department for serial number
verification to determine warranty status of the motor. If the motor is within the original warranty period, the
service center shall dismantle and inspect the motor, and prepare a standard EASA Warranty Repair Report. Fax
the report to the TECO-Westinghouse Warranty Department at 512-218-7378 for review of the failure and
determination if the failure will be covered under terms of the TECO-Westinghouse standard warranty.
WARRANTY DETERMINATION
If the motor failure is determined to be a warranty failure, a Warranty Claim Authorization (WCA) number will be
assigned to the claim. The WCA number represents the credit memo number for any motor not repaired, as well as
the purchase order number for inspection, and/ or repair charges for motors to be replaced or repaired. Charges
for inspections and/ or repairs to motors outside the warranty period or for failures not resulting from material or
workmanship issues are the sole responsibility of the end user.
For Warranty Repairs: The original EASA Warranty Repair Report, along with pictures documenting the failure,
shall be submitted to the TECO-Westinghouse Warranty Department, along with an invoice for all repair charges.
All reports and invoices submitted require an RMA number for processing. Claims submitted without RMA numbers
will be denied.
For Warranty Credit: The original EASA Warranty Repair Report, pictures, invoice and the original nameplate off the
motor must be returned to the TECO-Westinghouse Warranty Department prior to issuance of credit. All claims and
invoices submitted require a WCA number for processing. Claims submitted without WCA numbers will be denied.
An invoice must be received for payment of inspection charges. Invoice only for inspection charges. Credit will be
issued to the buyer's account for any motor determined not to be repairable.
Request for warranty replacements: Customers must submit a new purchase order. The TECO-Westinghouse
Warranty Department can process replacement orders, if an exact replacement motor/ component is in stock.
All such orders will be shipped FOB warehouse, and the customer will receive an invoice for the replacement. On
receipt of the nameplate from the original failed motor, credit will be issued for the failed motor. Freight is not
covered under warranty.
NOTE: If the cause of the failure is determined to not be a result of a manufacturer’s defect, all expenses
associated with inspection, repair, etc., will be the responsibility of others.
See page 124 for Control Products Return Procedure.
8 | www.tecowestinghouse.com or call 1-800-USE-TECO
Effective 08-01-11
Supercedes 12-01-09