Maintenance Alarms for Avaya Communication ... - Avaya Support

Table 52: Call Process denial events (1225 - 1899) 9 of 36
Event
Type
Event Description, as it
appears on the event log
Explanation Event
Data 1
1395 Agent sup assist rqst er Agent requesting supervisor assist. Possible
causes:
● split group invalid
● agent not logged in
● split group has no supervisor
● administered
1396 Split invalid/agent login Adjunct Switch Application Interface (ASAI)
requesting supervisor assist. Possible causes:
● split group invalid
● agent not logged in
1397 Direct agent call setup Supervisor assisted call to Expert Agent
Selection (EAS) login ID. Error encountered in
setting up Direct Agent Call.
1398 Direct agent calling COR Supervisor assisted call to Expert Agent
Selection (EAS) login ID. Direct agent calling
Class of Restriction (COR) check failure.
1399 EAS not enabled Activating Add/Remove Skill feature but Expert
Agent Selection (EAS) is not enabled.
1400 EAS not enabled Activating Add/Remove Skill feature but Expert
Agent Selection (EAS) is not enabled.
1401 COR_AR_SKL query failure Activating Add/Remove Skill feature
COR_AR_SKL dpm_query failed. User ID
structure not found.
1402 Skills COR restricted Activating Add/Remove Skill feature. User has no
Class of Restriction (COR) permission to Add/
Remove Agent Skills.
1403 Console prmsn, EAS agent Activating Add/Remove Skill feature. User has no
console permission and is not an Expert Agent
Selection (EAS) Agent. Activator is wrong type.
1404 LoginID prompt setup err Activating Add/Remove Skill feature. Error in
setting up the prompt for agent’s loginID.
1405 Skills prompt setup err Setting up prompting for skill number in the Add/
Remove Skills feature. Error in setting up prompt
for agent’s skills.
1406 LoginID tenant nbr fail Add agent. Skills translations failed to get the
Tenant Number for the agent’s loginID.
1407 Skills tenant nbr fail Add agent Skills translations. Failed to get the
Tenant Number for the agent’s skill.
1408 Tenant number mismatch Add agent Skills translations. Tenant Number of
the Expert Agent Selection (EAS) agent’s loginID
does not match the Tenant Number of the skill
being added.
1409 Skill level out of range Add agent Skills translations. Skill level out of
range.
1410 DAC skill nbr qry failed Remove agent Skills translations. dpm_query for
Logical Agent’s (LAGT) DAC skill number failed.
Denial Event Tables
Event Data 2
9 of 36
Issue 3 February 2007 215