310TH SPACE WING (AFRC) (310 SW) - Schriever Air Force Base

GENERAL INFORMATION
GENERAL INFORMATION
1. COMMUNICATIONS CUSTOMER SERVICE. If you have trouble
with the following systems call the corresponding telephone
number:
LAN: Help Desk 567-3090
Land Mobile Radios/Cellular phone/Pagers: 567-4617
(567-COMM after duty hours)
Telephone Customer Service Desk: 567-3777
(or 567-COMM after duty hours)
2. BASE DIRECTORY ASSISTANCE CALLS. Dial “0” from any SAFB
extensions for organizational, classified and Defense Switched
Network (DSN) listings only. Access the SAFB switchboard from off
base by calling 567-1110. Call the base locator, SAFB 567-1110 for
listings of personnel.
3. COMMERCIAL DIRECTORY ASSISTANCE CALLS. Qwest charges
a tariff rate for all directory assistance calls; therefore it is
imperative that discretion be exercised before using Commercial
Directory Assistance. Colorado Springs local telephone books are
widely distributed within the agencies serviced by the SAFB
Switchboard. Always consult the directory if available in order to
avoid unnecessary toll charges. When absolutely necessary, place
the call through the Base Operator for directory assistance required
to conduct official business.
4. 1-800-NUMBERS. Subscribers are encouraged to use “1-800”
numbers to reach commercial customers who offer incoming long
distance calls, before using FTS-2001. Toll-FREE 1-800 Directory
Assistance can be reached by dialing 1-800-555-1212.
5. COMMERCIAL TOLL CALL - FTS 2001 AND INTERNATIONAL
SWITCHED VOICE SERVICE (ISVS) PROCEDURES. Official long
distance calls will be made only when the time does not permit the
use of any other means of communications (i.e., DSN or DMS).
DSN OFF-NETTING should be used when possible. FTS 2001 is
used for commercial calls within the CONUS to include the Virgin
Islands, Alaska, Hawaii, Guam and Puerto Rico. ISVS is used for
commercial calls to all other international locations to include
Canada. All calls should be of a minimum duration. It is suggested
that the conversation be planned and all necessary notes, data, etc.
be assembled before the call is placed. The receiving party should
be requested to call back rather than hold the line open if it is
necessary for them to conduct any research before concluding a
transaction or discussion. Calls should not exceed three minutes
unless absolutely necessary.
There is no Precedence System for FTS 2001 and ISVS long
distance service. All international calls, toll calls and calls outside
the Colorado Springs area must be authorized. Authorization for
calls must be obtained from the Telephone Control Office of the
unit placing the call via a Personal Identification Number or control
number. Long distance calls will not be made on matters that can
be handled by message or mail. No personal matters will be
discussed on official calls. Both FTS-2001 and DSN calls are
accomplished using government contracts with commercial
carriers and the government pays for each call based on location
called, time and day of the call and duration of the call. Neither
service is free, so exercise prudence when choosing to place
FTS-2001 and DSN calls.
6. COMPLETING A LONG DISTANCE CALL. After completing a long
distance call, replace the receiver on the cradle immediately. Do not
lift the receiver for at least fifteen seconds. Air Force Instructions
prohibits expenditures of funds for personal and unofficial long
distance calls. Current directives specifically require TCOs to
approve all long distance calls. All personnel are reminded that
offenders will be subject to disciplinary action. Personal calls will
be placed through pay telephones, when possible.
7. CONFERENCE CALLS. Up to a 30 party attendant conference call
(meet-me net) may be placed. Local and long distance service is
available. Dial the base operator at (719) 567-6803, DSN 560-6803
for assistance.
8. REQUEST FOR TELEPHONE SERVICE AND EQUIPMENT.
Request for new telephones, extensions, associated equipment,
moves, or disconnects of existing equipment, will be submitted to
the unit TCO who will place the work order through the Commercial
Comm Sharepoint. No unauthorized personnel will alter, move,
maintain or attempt any changes to the local telephone system.
Violations of this policy constitute a breach of the Air
Force/Telephone Company contract. Personnel pursuing such
actions will be liable under applicable regulations.
Do Not Discuss Classified Information on the Telephone 5
general information