Telecom Consumer Charter - Reliance Communications
Telecom Consumer Charter - Reliance Communications
Telecom Consumer Charter - Reliance Communications
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
Sr. no. Particulars Page. no<br />
1. Name and Address of the service provider 3<br />
2. Services Offered with details of geographic areas 4<br />
3.<br />
4<br />
Terms and Conditions of service offered Wireless -<br />
Postpaid<br />
Terms and Conditions of service offered Wireless -<br />
Prepaid<br />
5 ‐ 13<br />
14 ‐ 23<br />
5 Terms & Conditions of Wire line Voice Services 24 ‐ 26<br />
6<br />
Terms & Conditions of Broadband Internet Access<br />
Services<br />
27 ‐ 32<br />
7 Customer Grievance Issues 33<br />
8<br />
Quality of Service benchmarks for Mobile / Wirleline &<br />
Broadband Internet Access service<br />
9 Right of consumer’s under different regulations 35<br />
10<br />
Duties and Obligations of the service provider under<br />
different regulations<br />
11 General Information Number / <strong>Consumer</strong> Care Number 37<br />
12 Complaint Redressal Mechanism 38<br />
13 Mobile number Portability 39<br />
14 Value Added Services & Blackout days 40<br />
15 Contact details of Appellate Authority – Wireless 41‐42<br />
16<br />
Contact details of Appellate Authority - Wireless, Wire<br />
line and Broadband / Internet Services<br />
34<br />
36<br />
43<br />
Page 2 of 44
Change language