Telecom Consumer Charter - Reliance Communications

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2. Services Offered with details of geographic areas Name of the Company Services offered Telecom Circles Reliance Communications ltd CDMA Andhra Pradesh, Bihar (incl. Jharkhand), Kolkata, Delhi, Gujarat, Haryana, Himachal Pradesh, Jammu & Kashmir, Karnataka, Kerala, Madhya Pradesh (incl. Chhattisgarh), Maharashtra, Mumbai, Orissa, Punjab, Rajasthan, Tamil Nadu (incl. Chennai), Uttar Pradesh (East) , Uttar Pradesh (West) and West Bengal Reliance Communications Ltd GSM Andhra Pradesh, Delhi, Gujarat, Haryana, Jammu & Kashmir, Karnataka, Kerala, Maharashtra, Mumbai, Punjab, Rajasthan, Tamil Nadu (incl. Chennai), Uttar Pradesh (East) and Uttar Pradesh (West) Reliance Telecom Limited RTL GSM Madhya Pradesh (incl. Chhattisgarh, Bihar (incl. Jharkhand), Orissa, West Bengal, Kolkata, Assam, North East and Himachal Pradesh Reliance Communications Ltd Wireline Andhra Pradesh, Bihar (incl. Jharkhand), Kolkata, Delhi, Gujarat, Haryana, Himachal Pradesh, Jammu & Kashmir, Karnataka, Kerala, Madhya Pradesh (incl. Chhattisgarh), Maharashtra, Mumbai, Orissa, Punjab, Rajasthan, Tamil Nadu (incl. Chennai), Uttar Pradesh (East) , Uttar Pradesh (West) and West Bengal Page 4 of 44
Reliance Communications Infrastructure Ltd Broadband and Internet 3. Terms and Conditions -Postpaid All India 3.1 Agreement & Terms and Conditions – General for subscription to Telecom Services - Postpaid 1. Definitions: “Authorities” shall mean the Government of India, Ministry of Communications and Information Technology, Department of Telecommunications (DoT), Telecom Regulatory Authority of India, Telecom Dispute Settlement Appellate Tribunal, the relevant State Government or other statutory and local authorities, tribunals, etc. as the case maybe. “Charges” shall include fees, charges, rates, taxes, levies, penalties, fines for providing the Services to the Subscriber pursuant to the Subscriber enrolling for subscription to the Services as per the rates set out in the Tariff published by the Company from time to time, including charges for services availed through the Company Network on correspondent networks. “Company” shall mean Reliance Communications Limited and Reliance Communications Infrastructure Limited, both includes its successors and assigns as the case may be, each having its registered office at ‘H’ Block, 1st floor, Dhirubhai Ambani Knowledge City, Navi Mumbai - 400 710. “Customer or Subscriber” shall mean any person, who has subscribed for Services and include Subscriber's heirs, executors, administrators, successors and permitted assigns. Due date shall mean the date prescribed by the company in the bill/ statement of charges for making payment of the bill amount by the subscriber. “License” shall mean the license granted by DoT to install, maintain and operate Services vide license agreement executed between the Company and DoT “Network” shall mean Company's telecommunications network through which Services are made available. “Service(s)” shall mean telecommunication services which can be offered under Licenses obtained by the Company its Network. Page 5 of 44
Page 1 and 2: Telecom Consumer Charter Wireless,
Page 3: 1. Name and Address of the Service
Page 7 and 8: iii. The Company shall not be liabl
Page 9 and 10: vi. Subscriber shall pay all the co
Page 11 and 12: iv. In case the subscriber opts for
Page 13 and 14: 2. Commercial communications by sub
Page 15 and 16: “Subscriber Equipment” means an
Page 17 and 18: xiii. The company shall not be resp
Page 19 and 20: (ii) For Proof of Address, a self a
Page 21 and 22: 8. Terms & Conditions The subscribe
Page 23 and 24: xiii. Certificate of address with p
Page 25 and 26: 2.4.3.2. Customer shall without any
Page 27 and 28: ISDN BRI : Rs. 2000 E1 DID : Rs. NI
Page 29 and 30: iv. The Company reserves the right
Page 31 and 32: (i). RCIL grants to the Customer a
Page 33 and 34: 2.5.15. Service Tax: Charges shall
Page 35 and 36: In all cases where payment towards
Page 37 and 38: orders and direction issued by the
Page 39 and 40: The contact details of Appellate Au
Page 41 and 42: CIRCLE ANDHRA PRADESH ASSAM ANDAMAN
Page 43 and 44: Annexure II Appellate authorities f

Telecom Consumer Charter - Reliance Communications

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