Telecom Consumer Charter - Reliance Communications

“License” shall mean the license granted by DoT to install, maintain and operate
Services vide license agreement executed between the Company and DoT
“Network” shall mean Company's telecommunications network through which Services
are made available.
“Recharger Voucher” Shall mean any Voucher/Slip/Card containing secret PIN Number,
which shall be purchased by the subscriber from company’s Franchisee responsible for
provisioning the Service to the Subscriber. The Recharger Voucher may be referred to
by different names like Recharge Coupon, Refill Coupon, Recharge Card, Refill Slip, etc.
however collectively & individually all shall mean Recharge Voucher”
“Service(s)” shall mean various voice services, such as Landline Phone (LLP) services,
Video Telephony services and Data Communications services, including but not limited
to Broadband Internet Access (BIA) that can be offered through the company’s network,
under licenses obtained by the company telecommunication services which can be
offered under Licenses obtained by the Company its Network.
“Subscriber Equipment” means compatible telephone instrument/modem provided by the
company necessary for connecting to the network in order to avail the Service provided
by the Company. The telephone instrument is also referred to as a Landline phone. In
the event the subscriber already has such equipment necessary for connecting to the
network, including the Landline phone, and/or modem the same shall be referred to as
“Customer Premise Equipment”, for the purpose here in any compatible telephone
instrument necessary for connecting to the Network in order to avail the Services and
approved for use by the Company, whether owned or not by Subscriber. It is also
referred to as handset.
“Tariff” shall mean the tariff scheduled including but not limited to the fees, charges, rates and
related conditions as notified and published by the Company from time to time for
providing the Services.
2.5.2 Provision of Services
i. Services shall be available to the Subscriber in the state/area/locality where he/she has
registered for Services with the Company. The provision of the Service shall at all times
be subject to Force Majeure condition including but not limited to act of God, fires, flood,
earthquakes, strikes, epidemics, embargoes, war, insurrection, riots,
atmospherically/hydrographical/topographical disturbances/hindrance and other causes
beyond the reasonable control of the Company, each Force Majeure Event
ii. Provisioning of service shall depend on the technical feasibility of the location where
services are to delivered.
iii. These terms and conditions shall become effective upon the Company, accepting the
CAF of the Subscriber at its sole discretion, accepting after due verification, the
application of subscriber attached herewith and shall continue to remain in force, until
terminated.
Page 28 of 44