Unit 1 Developing effective communication in health and social care
Unit 1 Developing effective communication in health and social care
Unit 1 Developing effective communication in health and social care
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BTEC Level 2 First Health <strong>and</strong> Social Care<br />
VC5<br />
T<strong>in</strong>a talks to Mary<br />
Video activity sheets<br />
1. While watch<strong>in</strong>g the video clip, make notes on the <strong>communication</strong> skills T<strong>in</strong>a is demonstrat<strong>in</strong>g. What does<br />
T<strong>in</strong>a say or do to demonstrate each of the skills listed?<br />
2. After watch<strong>in</strong>g the video clip, work <strong>in</strong> pairs <strong>and</strong> compare your notes, watch<strong>in</strong>g the clip aga<strong>in</strong> if necessary.<br />
Communication<br />
skills<br />
Listen<strong>in</strong>g<br />
Respond<strong>in</strong>g<br />
Tone<br />
Pace<br />
Language<br />
Appropriate<br />
environment<br />
Proximity<br />
Clarify<strong>in</strong>g or<br />
repeat<strong>in</strong>g<br />
Question<strong>in</strong>g<br />
Respond<strong>in</strong>g to<br />
difficult situations<br />
Notes<br />
© Pearson Education Ltd 2010. Copy<strong>in</strong>g permitted for purchas<strong>in</strong>g <strong>in</strong>stitution only. This material is not copyright free. 1
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