Unit 1 Developing effective communication in health and social care

BTEC Level 3 National Health and Social Care
Activity sheet answers
AS1
Types of interpersonal interaction
Unit 1 Developing effective communication in health
and social care
There are no set answers. Learners are encouraged to consider their own skills and express their own views.
Think about making a contract with learners concerning confidentiality within the class and develop a sense of
safety before beginning.
AS2
Assessing your own skills
There are no set answers. Learners are encouraged to assess their own skills and those of their peers. As with
AS1 Types of interpersonal interaction, consider safety issues and encourage constructive feedback between
learners.
AS3
Non-verbal communication: Personal space
Using the figure on page 13 of the Student Book 1, learners can put theory into practice by considering how
each of the personal space issues affects them personally.
Small group discussions: Learners can be encouraged to consider the needs of the client in each scenario
and how this may sometimes clash with their duty of care.
AS4
Assess your own non-verbal skills
Hands on hips Aggression or readiness
Sitting with legs crossed Boredom or defensive
Sitting with legs apart Open and relaxed
Arms crossed on chest Defensive
Hand on cheek Thinking, evaluating
Touch or rubbing the nose Lying, doubtful
Rubbing the eye/s Disbelief, doubtful
Open palm/s Openness, sincerity
Touching hair Lack of self-confidence
Steepled fingers Authoritative
AS5
Factors that influence communication and interpersonal
interaction
Accept any suitable answers, including: type of communication (written, verbal, sign language, electronic);
cultural differences, different languages spoken; the environment where the communication takes place,
attitudes, ability to respond, disability; content of communication, sensitive issues, emotional needs, selfesteem.
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