Unit 1 Developing effective communication in health and social care
Unit 1 Developing effective communication in health and social care
Unit 1 Developing effective communication in health and social care
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BTEC Level 3 National Health <strong>and</strong> Social Care<br />
<strong>Unit</strong> 1 <strong>Develop<strong>in</strong>g</strong> <strong>effective</strong> <strong>communication</strong> <strong>in</strong> <strong>health</strong><br />
<strong>and</strong> <strong>social</strong> <strong>care</strong><br />
Types of <strong>in</strong>terpersonal <strong>in</strong>teraction<br />
Test your <strong>communication</strong> skills. Look at the faces below <strong>and</strong> decide what each character is feel<strong>in</strong>g. Compare<br />
your answers to those given by other members of the group. Do you agree?<br />
Mirror<strong>in</strong>g, or reflective listen<strong>in</strong>g, is an <strong>effective</strong> way to show people that you are really listen<strong>in</strong>g.<br />
With a partner or friend practise reflective listen<strong>in</strong>g. One person speaks <strong>and</strong> the other must mirror their actions<br />
<strong>and</strong> their words. Do not make it obvious that you are do<strong>in</strong>g this. You can say th<strong>in</strong>gs like:<br />
‘So are you say<strong>in</strong>g that…?’<br />
‘Have I heard you correctly? Did you say…?’<br />
‘You’re look<strong>in</strong>g very sad. Do you feel sad?’<br />
Ask your partner for feedback. Were you be<strong>in</strong>g too obvious? Did you put your partner at ease?<br />
Did they feel that they wanted to open up <strong>and</strong> share more with you?<br />
Slang is language outside conventional usage. Use the table below to decide the mean<strong>in</strong>g of each of the words<br />
<strong>and</strong> then compare your answers to your friend’s answers.<br />
Slang word Your <strong>in</strong>terpretation Your friend’s <strong>in</strong>terpretation<br />
Sad<br />
Cushy<br />
Ace<br />
Sick<br />
Savvy<br />
1. Th<strong>in</strong>k of a word or two of your own <strong>and</strong> ask your partner for their <strong>in</strong>terpretation of it.<br />
2. Did you both agree on all the words? If not, why do you th<strong>in</strong>k you had different answers?<br />
3. Why do you th<strong>in</strong>k it is important not to use slang with<strong>in</strong> <strong>health</strong> <strong>and</strong> <strong>social</strong> <strong>care</strong> sett<strong>in</strong>gs?<br />
4. Ask parents for their <strong>in</strong>terpretation of the above words. Why do you th<strong>in</strong>k the mean<strong>in</strong>g of some words<br />
changes over time?<br />
Stretch<br />
AS1<br />
Visit the website below <strong>and</strong> test your ability to read emotions <strong>in</strong> people’s eyes.<br />
http://glennrowe.net/BaronCohen/Faces/EyesTest.aspx<br />
© Pearson Education Ltd 2010. Copy<strong>in</strong>g permitted for purchas<strong>in</strong>g <strong>in</strong>stitution only. This material is not copyright free. 1
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