Raodmap to Seclusion Manual_Module 5.indd - Samhsa ...

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Roadmap to Seclusion and Restraint Free Mental Health Services What Consumers Want to Hear From Staff • You’ve come a long way • You’re’ a strong person • I admire your courage in dealing with this pain • I encourage you • Don’t give up • I can’t promise, but I’d do my best to help • I don’t understand. Please tell me what you mean Module 5 Strategies to Prevent Seclusion and Restraint 44 PRESENTATION
Roadmap to Seclusion and Restraint Free Mental Health Services Communication Strategies: Roadblocks to Active Listening • It is easy to become preoccupied with ourselves and our own needs in such ways that we are kept from listening clearly to those needing assistance. • Everyone experiences roadblocks—the key is to recognize when it’s happening for you. ROADBLOCKS TO ACTIVE LISTENING • Attraction • Physical condition • Concerns • Overeagerness • Similarity of problems • Prejudice • Differences • Defensiveness • Anger • Attraction. You fi nd a person either attractive or unattractive. You pay more attention to what you are feeling than to what the person is saying. • Physical condition. You may be tired or sick. Without realizing it, you tune out some of the things the person is saying. • Concerns. You may be preoccupied with your own concerns. For instance, you keep thinking about the argument you’ve just had with your partner. • Overeagerness. You may be so eager to respond that you listen to only a part of what the person has to say. You become preoccupied with your responses rather than with the person’s revelations. • Similarity of problems. The problems the person is dealing with are similar to your own. While the person talks, your mind wanders to the ways in which what is being said applies to you and your situation. • Prejudice. You may harbor some kind of prejudice toward the person. You pigeonhole him or her because of race, sexual orientation, nationality, social status, religious persuasion, political preferences, lifestyle, or some other characteristic. Module 5 Strategies to Prevent Seclusion and Restraint 45 PRESENTATION
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Raodmap to Seclusion Manual_Module 5.indd - Samhsa ...

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