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Single-minded success - Settlement Support

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Diversity brings economic benefit<br />

The Office of Ethnic Affairs (OEA) says businesses will perform<br />

better and produce more by unlocking the potential of their diverse<br />

workforces and markets. It also says employees need to be more<br />

responsive to diversity as well.<br />

Last December, with the support of Business<br />

NZ Chief Executive Phil O’Reilly, OEA launched<br />

Riding the Wave, a guide to help businesses better<br />

manage diversity . Riding the Wave gives practical<br />

guidelines and case studies to show how businesses<br />

can improve innovation and productivity<br />

by managing diversity more effectively.<br />

OEA Director Mervin Singham says employers<br />

have long recognised that they need guidance on<br />

how to manage diversity effectively.<br />

“This is why the Office of Ethnic Affairs produced<br />

this resource that is widely supported by the business<br />

community,” Mervin Singham said. “In addition,<br />

the Office of Ethnic Affairs promotes the<br />

use of Language Line to ensure that ethnic businesses<br />

and people have access to information that<br />

can help them set up businesses in New Zealand.”<br />

Language Line, OEA’s telephone interpreting<br />

service, significantly helps ethnic businesses.<br />

www.immigration.govt.nz<br />

Businesses can get an interpreter when calling<br />

a biz advisor. Biz is a free government service to<br />

help people start or run businesses. An advisor<br />

can offer contacts and advice on how to start or<br />

develop your business. The advisor can also help<br />

with access to training to build business skills<br />

and knowledge. Phone biz on 0800 424 946, and<br />

ask for Language Line if you need the help of an<br />

interpreter.<br />

Language Line Manager Diana Clark says, “It is<br />

already well recognised that companies are better<br />

able to respond to the needs of more diverse global<br />

markets if their workforce population reflects that<br />

diversity.”<br />

Language Line grows and changes in response<br />

to New Zealand migration. For example, Filipino<br />

and German were recently added to the languages<br />

available to assist growing numbers of migrants<br />

who speak those languages. Language Line has<br />

also extended its operating hours of 9.00 am –<br />

6.00 pm Monday to Friday to include Saturday<br />

9.00 am to 2.00 pm.<br />

Three important<br />

priorities for the Office<br />

of Ethnic Affairs are to:<br />

• maximise ethnic<br />

people’s networks<br />

and skills for<br />

domestic economic<br />

gain<br />

• empower ethnic<br />

communities<br />

through increased<br />

government<br />

responsiveness<br />

• maintain New<br />

Zealand’s<br />

reputation as<br />

a harmonious<br />

country.<br />

The Office of Ethnic<br />

Affairs has several<br />

initiatives:<br />

• a series of public<br />

interactive<br />

workshops on<br />

topics about<br />

managing and<br />

benefiting from<br />

diversity in the<br />

workplace<br />

• exploring ways<br />

to access an<br />

increasingly diverse<br />

marketplace and<br />

• establishing a<br />

database which<br />

migrant businesses<br />

can access for<br />

mutual support and<br />

mentoring.<br />

FURTHER<br />

INFORMATION<br />

www.languageline.govt.nz<br />

LINKZ | ISSUE 48 | 2011<br />

31

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