Cost of Quality As a Driver for Continuous - Systems Quality ...
Cost of Quality As a Driver for Continuous - Systems Quality ...
Cost of Quality As a Driver for Continuous - Systems Quality ...
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The Cause and Effect Framework<br />
Step 2. Improvement projects are chosen on<br />
the basis <strong>of</strong> improving pr<strong>of</strong>itability and<br />
customer satisfaction by eliminating the<br />
high payback root cause <strong>of</strong> poor quality and<br />
the related nonvalue-added activities and<br />
waste. (We will look at how to do this in a<br />
later chapter – <strong>Cost</strong> <strong>Driver</strong> Analysis)<br />
Atkinson, Hamberg and Ittner, Linking <strong>Quality</strong> to Pr<strong>of</strong>its, 1994<br />
SYSTEMS <strong>Quality</strong> Consulting 54