Cost of Quality As a Driver for Continuous - Systems Quality ...

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The COQ Challenge • Many COQ costs appear to be appraisal, but when you dig deeper, they are only there because some process is not working right. • Some COQ costs are currently seen as not related to COQ. • Remember: “ COPQ is the sum of all costs that would disappear if there were no quality problems.” -Juran SYSTEMS Quality Consulting 70
For every cost, and cost category, be willing to ask this question: “If all of our processes (admin and manufacturing) produced the correct results the first time, would this cost still be here?” SYSTEMS Quality Consulting 71
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Cost of Quality as a Driver for Con
Page 3 and 4:
1. Linking Quality Improvement to P
Page 5 and 6:
History/Background of COQ Armand Fe
Page 7 and 8:
History/Background of COQ Crosby’
Page 9 and 10:
Juran and Crosby on COPQ The cost o
Page 11 and 12:
Example 1 Paper Mill - April 2004 R
Page 13 and 14:
Example 1 Paper Mill - April 2004 R
Page 15 and 16:
Example 2b Transportation Industry
Page 17 and 18:
1. Linking Quality Improvement to P
Page 19 and 20: “Inspection Inspection with the a
Page 21 and 22: Traditional “Strategy” • Hist
Page 23 and 24: 1. Linking Quality Improvement to P
Page 25 and 26: Prevention The costs of all activit
Page 27 and 28: Prevention In the ideal situation,
Page 29 and 30: Income Statement Income Sales $4,10
Page 31 and 32: Internal Failures All costs resulti
Page 33 and 34: • The goal is to identify all int
Page 35 and 36: External Failures - Examples The co
Page 37 and 38: Income Statement Income Sales $4,10
Page 39 and 40: Sales: $4,100,000 Profit: $400,660
Page 41 and 42: POC PONC THE Barrier to Reducing CO
Page 43 and 44: In the Beginning COQ Category Matur
Page 45 and 46: Something to Think About… Results
Page 49 and 50: Understanding Cause and Effect in C
Page 51 and 52: Any Similarity? Effective Quality I
Page 53 and 54: The Cause and Effect Framework Step
Page 55 and 56: The Cause and Effect Framework Step
Page 57 and 58: Short-Term Cost of Quality and Tota
Page 61 and 62: • Ad-hoc informal system Two Appr
Page 63 and 64: Advantages and Disadvantages of an
Page 65 and 66: Advantages and Disadvantages of a
Page 67 and 68: Starting a COQ Program 1. Determine
Page 69: Potential COQ Assessment Problems
Page 73 and 74: Cost Driver Analysis • Definition
Page 75 and 76: What is it? Cost Driver Analysis A
Page 77 and 78: Cost Driver Analysis-How To 3. Comb
Page 79 and 80: Poor-Quality- Cost Element Late shi
Page 81 and 82: $198,714 X 80% $158,971 X90% $143,0
Page 83 and 84: $198,714 X 80% $158,971 X90% $143,0
Page 85 and 86: Last Thoughts SYSTEMS Quality Consu
Page 87 and 88: Failure To Include White Collar Cos
Page 89 and 90: The COQ Process 1. Commitment 2. CO
Page 91 and 92: Key Points • COPQ is big, usually
Page 93: SYSTEMS Quality Consulting Training
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Cost of Quality As a Driver for Continuous - Systems Quality ...

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