Leading Stars
Leading Stars
Leading Stars
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Dan Conard<br />
Beaver Dam, WI<br />
#1 for August<br />
Dan Conard<br />
Beaver Dam, WI<br />
#1 for August<br />
<strong>Leading</strong> <strong>Stars</strong><br />
Most Ears Helped<br />
48 units<br />
from 30 tests<br />
•<br />
$121,391<br />
in sales<br />
Julie Krupp<br />
Centralia, WA<br />
#2 for August<br />
Shooting <strong>Stars</strong><br />
Most Units Above Goal<br />
224% above<br />
goal<br />
•<br />
$121,391<br />
in sales<br />
•<br />
48 units<br />
Billie Swift<br />
Rocky Mount, NC<br />
#2 for August<br />
45 units<br />
from 26 tests<br />
•<br />
$98,658<br />
in sales<br />
163% above<br />
goal<br />
•<br />
$105,540<br />
in sales<br />
•<br />
32 units<br />
August 2011<br />
Dwayne Leach<br />
Tyler, TX<br />
#3 for August<br />
Jim Gigot<br />
Beaver Dam, WI<br />
#3 for August<br />
40 units<br />
from 28 tests<br />
•<br />
$80,978<br />
in sales<br />
149% above<br />
goal<br />
•<br />
$85,946<br />
in sales<br />
•<br />
34 units
2<br />
Bright <strong>Stars</strong><br />
Louisville, KY<br />
Janet Barnhouse<br />
Vance Riley<br />
W. Springfield, MA<br />
Doris Bartolucci<br />
Robert Ruel<br />
William Schoonman<br />
Oak Lawn, IL<br />
Jeff Gilane<br />
Tyler, TX<br />
Dwayne Leach<br />
Jim Shupe<br />
Butler, PA<br />
Shon Slagle<br />
William Yost<br />
Rising <strong>Stars</strong><br />
Louisville, KY<br />
Mike Mullen<br />
W. Springfield, MA<br />
Andrew Russell<br />
Johnny Bartolucci<br />
Walter Nowak<br />
Tyler, TX<br />
Angela Craver<br />
Lisa Czop<br />
Rocky Mount, NC<br />
Jackie Vaughn<br />
Kenneth Mitchell<br />
Mary Morrison<br />
Rocky Mount, NC<br />
Allison Vaughn<br />
Billie Swift<br />
Jeff Sumerlin<br />
Reginald Harrison<br />
Minnetonka, MN<br />
Dan Zander<br />
Larry Wynia<br />
Centralia, WA<br />
Edward Steed<br />
Julie Krupp<br />
Leona Byrd<br />
Rick Baker<br />
Rose Johnston<br />
Springfield, OH<br />
Bill Bruns<br />
David Bruns<br />
LHAC, Louisville, KY<br />
Aviv Naamani<br />
Damon Welch<br />
Minnetonka, MN<br />
Brad Murray<br />
Brad Ziola<br />
Dan Carriger<br />
Erik Raml<br />
Mark Anderson<br />
Patti McCully<br />
Beaver Dam, WI<br />
Andy Karau<br />
Keith Swanson<br />
Terrance Ford<br />
Todd Schimmers<br />
Travis Thomley<br />
Butler, Pa<br />
Mark Dickson<br />
20 or More Ears Helped in August<br />
Beaver Dam, WI<br />
Amanda Richardson<br />
Dan Conard<br />
Dan Morrissey<br />
Donald Szmanda<br />
Jim Gigot<br />
Lisa Hart<br />
Lisa Schneider<br />
Meagan Brown<br />
Paul Ebben<br />
Steve Hearden<br />
Raleigh, NC<br />
Becky Israel<br />
Donna Kernodle<br />
Glenn Best<br />
Portland, OR<br />
Murray Skillestad<br />
R. David King<br />
Victor Bothe<br />
15 or More Ears Helped in August<br />
Raleigh, NC<br />
Faith Cook<br />
JB Warren<br />
Jeff Hartney<br />
Tammie Crawford<br />
Portland, OR<br />
Darryl Brooks<br />
Tiffany Parret<br />
Centralia, WA<br />
Dane Gregersen<br />
Springfield, OH<br />
Thomas Riddell
Avada’s Good to Great Q & A<br />
Kurt Trede<br />
National Sales<br />
Trainer Oticon<br />
A. From the September Avada Webinar, several<br />
points were most salient, including that we,<br />
as practitioners must relate the noise situation<br />
each individual patient experiences back to the<br />
ADE (Activity-Difficulty-Emotion). Practically<br />
speaking, this is why it is so important to have<br />
this information in writing at the point of the ATP<br />
and in Goldmine so that these issues can be revisited<br />
at each ten step service.<br />
The speech science lesson is that noise is<br />
broadband with spikes that can be transient<br />
(sudden and sharp) with amplitude fluctuations<br />
(intensity or its counterpart loudness). Noise<br />
management helps to address the “clangs” in<br />
the noise fluctuations so that the patient can focus<br />
on the conversation and not be distracted<br />
from the noise influences.<br />
Noise management does not affect the signal<br />
to noise ratio, but rather looks at each channel<br />
to preserve as much of the speech signal as<br />
possible. To work with signal to noise ratios,<br />
one must look at directionality. There are two<br />
very specific approaches to noise management,<br />
Modulation Detection and Synchrony Detection,<br />
Synchrony Detection found in instruments<br />
with TriState Noise Management can improve<br />
acceptability of the environments the patient’s<br />
experiences by maintaining more of the speech<br />
signal than Speech-weighted Modulation based<br />
Q. How do I as a practitioner, identify which type of noise<br />
management system would work best for my patient?<br />
noise management. TriState is incorporated<br />
in the K220, K210, Chili SP9, Chili SP7 and<br />
K140. Modulation Detection (M60, Chili SP5,<br />
K130, K90 and K70) has more difficulty finding<br />
the speech signal since both noise and speech<br />
modulation though speech has a higher modulation<br />
rate. You should view the Product Overview<br />
in Prescriptives to determine the features<br />
of each product.<br />
Additionally, it was recommended that each<br />
Avada Clinician take about 30 minutes to watch<br />
two Oticon Educational Podcasts: Edition 13<br />
(Directionality) and Edition 14 (Noise Reduction).<br />
www.Oticonusa.com Scroll down to Professional<br />
Resources, click on Educational Podcasts.<br />
Our goal for our patients is to set appropriate<br />
expectations based on their hearing loss as<br />
well as to make speech audible and noise comfortable.<br />
Or to put it another way, to improve acceptability<br />
and reduce annoyance when noise<br />
is present without jeopardizing the speech signal.<br />
Eighty percent or more of the patient’s expectations<br />
come from counseling on appropriate<br />
expectations. This goes hand in hand with<br />
patient counseling as well as the input from the<br />
LACE programs our patient’s experience.<br />
3
4<br />
PCC of the Month: Brenda Byers,<br />
Bremerton, Washington<br />
Brenda Byers - has<br />
been a part of our<br />
Avada team since<br />
2001. Brenda went<br />
away for a bit to work<br />
on her own business,<br />
but when there was an<br />
opening in our Shelton<br />
location in 2007 as the<br />
Patient Care Coordinator<br />
she came back. It<br />
was an easy decision to<br />
re-hire her. She has a<br />
great work ethic, loves<br />
the patients, gets along<br />
with her co-workers,<br />
and goes the extra mile<br />
to do what ever she is<br />
asked to do. In June<br />
2010, Brenda relocated<br />
to our Bremerton location,<br />
which was much<br />
closer to her home. Now<br />
instead of commuting<br />
every day 150 miles<br />
roundtrip to work in the<br />
Shelton office she commutes 120 miles, all<br />
because, she loves her job and wanted to<br />
work for Avada - What dedication!<br />
Brenda was just married in August to Bob<br />
Byers. A Hawaiian themed wedding made for<br />
a great day in Washington. Their combined<br />
family now totals 6 kids, and 6 grandkids.<br />
Brenda and Bob enjoy attending car shows<br />
and showing off their two beautiful classic<br />
Chevy’s, a ‘56 Chevy and a ‘67 El Camino<br />
(See photo). Brenda often drives one or the<br />
other to work, which always creates new en<br />
counters with people taking a look. Brenda<br />
also keeps busy with gardening, going to<br />
yard sales and second hand stores. Brenda<br />
is very artistic and you would be amazed at<br />
the things she creates with items she finds.<br />
Brenda says: “It is wonderful to have so<br />
many chances to help people. I see each<br />
contact as an opportunity to improve someone’s<br />
lifestyle. It is a great feeling at the end<br />
of the day to know I have been able to assist<br />
someone to experience a better quality of life.<br />
It feels good to give back,<br />
as many of Avada’s employees<br />
and patients have<br />
given to me. By helping<br />
Patients you are actually<br />
helping yourself to<br />
become a more valuable<br />
member of the community.<br />
Each day provides opportunities<br />
to help every<br />
person I come in contact<br />
with to improve the quality<br />
of their lives by helping<br />
them to hear better, and encouraging them to<br />
face the challenges life has put before them.”<br />
Brenda has been a tremendous asset to<br />
our Avada Team. We are proud to be able to<br />
have her as the Patient Care Coordinator of<br />
the Month.<br />
Linda Pierce<br />
Operation Manager<br />
Avada Washington
YTD 90%+ Net Satisfaction Index with 15 Unit+ Monthly Average<br />
Louisville, KY<br />
Vance Riley<br />
West Springfield, MA<br />
Johnny Bartolucci<br />
Josh Krushenick<br />
Robert Ruel<br />
Tyler, TX<br />
Cheri Sledge<br />
Dwayne Leach<br />
Jim Shupe<br />
Butler, PA<br />
Schon Slagle<br />
Top Ten <strong>Leading</strong> Revenue Producers, Monthly & YTD<br />
Super <strong>Stars</strong><br />
Gold <strong>Stars</strong><br />
Practitioner Region August $ YTD $ (rank)<br />
Dan Conard<br />
Billie Swift<br />
Julie Krupp<br />
Dan Zander<br />
Jim Gigot<br />
Dwayne Leach<br />
Becky Israel<br />
Leona Byrd<br />
Larry Wynia<br />
Jeff Sumerlin<br />
Donald Szmanda<br />
Amanda Richardson<br />
Allison Vaughn<br />
Dennis Freiheit<br />
Kenneth Mitchell<br />
Minnetonka, MN<br />
Erik Raml<br />
Larry Wynia<br />
Centralia, WA<br />
Cindy King<br />
Dane Gregersen<br />
Edward Steed<br />
Julie Krupp<br />
Rick Baker<br />
Beaver Dam, WI<br />
Rocky Mount, NC<br />
Centralia, WA<br />
Minnetonka, MN<br />
Beaver Dam, WI<br />
Tyler, TX<br />
Raleigh, NC<br />
Centralia, WA<br />
Minnetonka, MN<br />
Rocky Mount, NC<br />
Beaver Dam, WI<br />
Beaver Dam, WI<br />
Rocky Mount, NC<br />
Minnetonka, MN<br />
Rocky Mount, NC<br />
Beaver Dam, WI<br />
Amanda Richardson<br />
Donald Szmanda<br />
Lisa Hart<br />
Meagan Brown<br />
Terrance Ford<br />
RaIeigh, NC<br />
Becky Israel<br />
Glenn Best<br />
Jeff Hartney<br />
$ 121,391<br />
$ 105,540<br />
$ 98,658<br />
$ 91,094<br />
$ 85,946<br />
$ 80,978<br />
$ 77,074<br />
$ 76,446<br />
$ 76,273<br />
$ 72,795<br />
$ 548,125<br />
$ 495,277<br />
$ 505,270<br />
$ 489,433<br />
$ 482,996<br />
$ 585,058<br />
$ 520,420<br />
$ 473,829<br />
$ 436,489<br />
$<br />
428,519<br />
Portland, OR<br />
Tiffany Parret<br />
Victor Bothe<br />
Rocky Mount, NC<br />
Allison Vaughn<br />
Jeff Sumerlin<br />
Kenneth Mitchell<br />
Reginald Harrison<br />
Sonya Hilton<br />
Mansfield, OH<br />
Gino Colace<br />
(2)<br />
(5)<br />
(4)<br />
(6)<br />
(7)<br />
(1)<br />
(3)<br />
(8)<br />
(9)<br />
(10)<br />
5
August Avada<br />
All <strong>Stars</strong><br />
Sales from Clinician Referrals<br />
#1 • Julie Krupp • Centralia, WA<br />
12 net ears helped<br />
T#2 • Leona Byrd • Centralia, WA<br />
8 net ears helped<br />
T#2 • Robert Ruel • West Springfield, MA<br />
8 net ears helped<br />
PCC Outbound Calls to Sales<br />
#1 • Sue Bongers • Beaver Dam, WI<br />
12 tests and 17 net ears helped<br />
#2 • Sue Mundy • Rocky Mount, NC<br />
22 tests and 17 net ears helped<br />
#3 • JoAnn Nelson • Centralia, WA<br />
5 tests and 16 net ears helped<br />
Clinician Generated Sales<br />
#1 • Julie Krupp • Centralia, WA<br />
27 net ears fit, net sales $65,275<br />
#2 • Robert Ruel • West Springfield, MA<br />
21 net ears fit, net sales $56,919<br />
#3 • Dan Conard • Beaver Dam, WI<br />
21 net ears fit, net sales $52,261<br />
© 2009 Hearing Healthcare Management. All rights reserved<br />
6 © 2011 Hearing Healthcare Management, Inc. All rights reserved.
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