Survey Reports Details.pdf - BMC Communities
Survey Reports Details.pdf - BMC Communities
Survey Reports Details.pdf - BMC Communities
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<strong>Survey</strong> Report Detail for <strong>Survey</strong> two Dates displayed in<br />
For surveys completed from 2/1/2009 to 2/18/2009<br />
2/18/2009 1:24:50PM<br />
<strong>Survey</strong> Description: Sample <strong>Survey</strong><br />
David Thibault<br />
WO#:<br />
4,971 Requestor dthibault@genteam.ts<br />
Eastern Standard Time<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
1 - Very Unprofessional<br />
2/18/2009 10:58:30AM<br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
1 - Very Discourteous<br />
2/18/2009 10:58:30AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
1 - Very Unenthusiastic<br />
2/18/2009 10:58:30AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
1 - Very Unknowledgeable<br />
2/18/2009 10:58:30AM<br />
Did the technician communicate effectively? Yes<br />
2/18/2009 10:58:30AM<br />
What topics would you like to receive<br />
training on?<br />
The corporate ERP<br />
2/18/2009 10:58:30AM<br />
Comments: testing<br />
2/18/2009 10:58:30AM<br />
WO#:<br />
4,984 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
2 - Somewhat Unprofessional<br />
2/18/2009 10:59:08AM<br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
2 - Somewhat Discourteous<br />
2/18/2009 10:59:08AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
2 - Somewhat Unenthusiastic<br />
2/18/2009 10:59:08AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
2 - Somewhat Unknowledgeable<br />
2/18/2009 10:59:08AM<br />
Did the technician communicate effectively? Yes<br />
2/18/2009 10:59:08AM<br />
What topics would you like to receive<br />
training on?<br />
Microsoft Excel<br />
2/18/2009 10:59:08AM<br />
Comments: comments<br />
2/18/2009 10:59:08AM<br />
WO#:<br />
4,985 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
3 - Neither Professional or Unprofessional<br />
2/18/2009 10:59:42AM<br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
3 - Neither Courteous or Discourteous<br />
2/18/2009 10:59:42AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
3 - Neither Enthusiastic or Unenthusiastic<br />
2/18/2009 10:59:42AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
3 - Neither Knowlegeable or Unknowledgeable<br />
2/18/2009 10:59:42AM<br />
Did the technician communicate effectively? Yes<br />
2/18/2009 10:59:42AM<br />
What topics would you like to receive<br />
training on?<br />
Microsoft Outlook<br />
2/18/2009 10:59:42AM<br />
Comments: New comment<br />
2/18/2009 10:59:42AM<br />
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5<br />
6<br />
7
<strong>Survey</strong> Description: Sample <strong>Survey</strong><br />
WO#:<br />
4,986 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
4 - Somewhat Professional<br />
2/18/2009 11:00:05AM<br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
4 - Sometwhat Courteous<br />
2/18/2009 11:00:05AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
4 - Somewhat Enthusiastic<br />
2/18/2009 11:00:05AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
4 - Somewhat Knowledgeable<br />
2/18/2009 11:00:05AM<br />
Did the technician communicate effectively? Yes<br />
2/18/2009 11:00:05AM<br />
What topics would you like to receive<br />
training on?<br />
Microsoft Excel<br />
2/18/2009 11:00:05AM<br />
Comments: bob<br />
2/18/2009 11:00:05AM<br />
WO#:<br />
4,987 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
5 - Professional<br />
2/18/2009 11:00:28AM<br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
5 - Very Courteous<br />
2/18/2009 11:00:28AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
5 - Very Enthusiastic<br />
2/18/2009 11:00:28AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
5 - Very Knowledgable<br />
2/18/2009 11:00:28AM<br />
Did the technician communicate effectively? Yes<br />
2/18/2009 11:00:28AM<br />
What topics would you like to receive<br />
training on?<br />
Microsoft Outlook<br />
2/18/2009 11:00:28AM<br />
Comments: Great!!!<br />
2/18/2009 11:00:28AM<br />
WO#:<br />
4,988 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
5 - Professional<br />
2/18/2009 11:00:59AM<br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
5 - Very Courteous<br />
2/18/2009 11:00:59AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
5 - Very Enthusiastic<br />
2/18/2009 11:00:59AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
5 - Very Knowledgable<br />
2/18/2009 11:00:59AM<br />
Did the technician communicate effectively? Yes<br />
2/18/2009 11:00:59AM<br />
What topics would you like to receive<br />
training on?<br />
Microsoft Outlook<br />
2/18/2009 11:00:59AM<br />
Comments: Best<br />
2/18/2009 11:00:59AM<br />
WO#:<br />
4,989 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
5 - Professional<br />
8<br />
9<br />
10<br />
11<br />
2/18/2009 11:01:22AM<br />
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<strong>Survey</strong> Description: Sample <strong>Survey</strong><br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
5 - Very Courteous<br />
2/18/2009 11:01:22AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
5 - Very Enthusiastic<br />
2/18/2009 11:01:22AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
5 - Very Knowledgable<br />
2/18/2009 11:01:22AM<br />
Did the technician communicate effectively? Yes<br />
2/18/2009 11:01:22AM<br />
What topics would you like to receive<br />
training on?<br />
Microsoft Outlook<br />
2/18/2009 11:01:22AM<br />
Comments: bestest<br />
2/18/2009 11:01:22AM<br />
WO#:<br />
4,990 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
5 - Professional<br />
2/18/2009 11:01:46AM<br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
5 - Very Courteous<br />
2/18/2009 11:01:46AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
5 - Very Enthusiastic<br />
2/18/2009 11:01:46AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
5 - Very Knowledgable<br />
2/18/2009 11:01:46AM<br />
Did the technician communicate effectively? Yes<br />
2/18/2009 11:01:46AM<br />
What topics would you like to receive<br />
training on?<br />
Microsoft Outlook<br />
2/18/2009 11:01:46AM<br />
Comments: better<br />
2/18/2009 11:01:46AM<br />
WO#:<br />
4,991 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
5 - Professional<br />
2/18/2009 11:02:14AM<br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
5 - Very Courteous<br />
2/18/2009 11:02:14AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
5 - Very Enthusiastic<br />
2/18/2009 11:02:14AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
5 - Very Knowledgable<br />
2/18/2009 11:02:14AM<br />
Did the technician communicate effectively? Yes<br />
2/18/2009 11:02:14AM<br />
What topics would you like to receive<br />
training on?<br />
Microsoft Outlook<br />
2/18/2009 11:02:14AM<br />
Comments: i would like to take the time to say:<br />
2/18/2009 11:02:14AM<br />
WO#:<br />
4,992 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
5 - Professional<br />
5 - Very Courteous<br />
5 - Very Enthusiastic<br />
12<br />
13<br />
14<br />
2/18/2009 11:02:41AM<br />
2/18/2009 11:02:41AM<br />
2/18/2009 11:02:41AM<br />
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<strong>Survey</strong> Description: Sample <strong>Survey</strong><br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
5 - Very Knowledgable<br />
2/18/2009 11:02:41AM<br />
Did the technician communicate effectively? Yes<br />
2/18/2009 11:02:41AM<br />
What topics would you like to receive<br />
training on?<br />
Microsoft Outlook<br />
2/18/2009 11:02:41AM<br />
Comments: ok that was good<br />
2/18/2009 11:02:41AM<br />
WO#:<br />
4,993 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
5 - Professional<br />
2/18/2009 11:03:05AM<br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
5 - Very Courteous<br />
2/18/2009 11:03:05AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
5 - Very Enthusiastic<br />
2/18/2009 11:03:05AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
5 - Very Knowledgable<br />
2/18/2009 11:03:05AM<br />
Did the technician communicate effectively? Yes<br />
2/18/2009 11:03:05AM<br />
What topics would you like to receive<br />
training on?<br />
Microsoft Outlook<br />
2/18/2009 11:03:05AM<br />
Comments: yeah yeah<br />
2/18/2009 11:03:05AM<br />
WO#:<br />
4,994 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
2 - Somewhat Unprofessional<br />
2/18/2009 11:03:31AM<br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
2 - Somewhat Discourteous<br />
2/18/2009 11:03:31AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
2 - Somewhat Unenthusiastic<br />
2/18/2009 11:03:31AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
2 - Somewhat Unknowledgeable<br />
2/18/2009 11:03:31AM<br />
Did the technician communicate effectively? No<br />
2/18/2009 11:03:31AM<br />
What topics would you like to receive<br />
training on?<br />
Internet search techniques<br />
2/18/2009 11:03:31AM<br />
Comments: horrible<br />
2/18/2009 11:03:31AM<br />
WO#:<br />
4,995 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
3 - Neither Professional or Unprofessional<br />
2/18/2009 11:03:53AM<br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
3 - Neither Courteous or Discourteous<br />
2/18/2009 11:03:53AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
3 - Neither Enthusiastic or Unenthusiastic<br />
2/18/2009 11:03:53AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
3 - Neither Knowlegeable or Unknowledgeable<br />
2/18/2009 11:03:53AM<br />
Did the technician communicate effectively? Yes<br />
2/18/2009 11:03:53AM<br />
What topics would you like to receive<br />
training on?<br />
Microsoft Access<br />
15<br />
16<br />
17<br />
2/18/2009 11:03:53AM<br />
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<strong>Survey</strong> Description: Sample <strong>Survey</strong><br />
Comments: ok<br />
2/18/2009 11:03:53AM<br />
WO#:<br />
4,996 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
3 - Neither Professional or Unprofessional<br />
2/18/2009 11:04:17AM<br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
3 - Neither Courteous or Discourteous<br />
2/18/2009 11:04:17AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
3 - Neither Enthusiastic or Unenthusiastic<br />
2/18/2009 11:04:17AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
3 - Neither Knowlegeable or Unknowledgeable<br />
2/18/2009 11:04:17AM<br />
What topics would you like to receive<br />
training on?<br />
Microsoft Power Point<br />
2/18/2009 11:04:17AM<br />
Comments: Power point<br />
2/18/2009 11:04:17AM<br />
WO#:<br />
4,997 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
4 - Somewhat Professional<br />
2/18/2009 11:04:44AM<br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
4 - Sometwhat Courteous<br />
2/18/2009 11:04:44AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
4 - Somewhat Enthusiastic<br />
2/18/2009 11:04:44AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
4 - Somewhat Knowledgeable<br />
2/18/2009 11:04:44AM<br />
Did the technician communicate effectively? Yes<br />
2/18/2009 11:04:44AM<br />
What topics would you like to receive<br />
training on?<br />
Microsoft Excel<br />
2/18/2009 11:04:44AM<br />
Comments: Excelllo<br />
2/18/2009 11:04:44AM<br />
WO#:<br />
4,998 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
4 - Somewhat Professional<br />
2/18/2009 11:05:08AM<br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
4 - Sometwhat Courteous<br />
2/18/2009 11:05:08AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
4 - Somewhat Enthusiastic<br />
2/18/2009 11:05:08AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
4 - Somewhat Knowledgeable<br />
2/18/2009 11:05:08AM<br />
Did the technician communicate effectively? Yes<br />
2/18/2009 11:05:08AM<br />
What topics would you like to receive<br />
training on?<br />
Microsoft Word<br />
2/18/2009 11:05:08AM<br />
Comments: Word<br />
2/18/2009 11:05:08AM<br />
WO#:<br />
4,999 Requestor dthibault@genteam.ts<br />
<strong>Survey</strong> ID:<br />
Question Response<br />
Date Completed<br />
Was the technician professional?(1 for Not<br />
professional to 5 Very professional)<br />
4 - Somewhat Professional<br />
18<br />
19<br />
20<br />
21<br />
2/18/2009 11:05:31AM<br />
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<strong>Survey</strong> Description: Sample <strong>Survey</strong><br />
Was the technician courteous?(1 for Not<br />
courteous to 5 Very courteous)<br />
4 - Sometwhat Courteous<br />
2/18/2009 11:05:31AM<br />
Was the techncian enthusiastic?(1 for Not<br />
enthusiastic to 5 Very enthusiastic)<br />
4 - Somewhat Enthusiastic<br />
2/18/2009 11:05:31AM<br />
Was your technician knowledgeable about<br />
the service(s)/product(s)?(1 for Not<br />
knowledgeable to 5 Very knowledgeable)<br />
4 - Somewhat Knowledgeable<br />
2/18/2009 11:05:31AM<br />
Did the technician communicate effectively? Yes<br />
2/18/2009 11:05:31AM<br />
What topics would you like to receive<br />
training on?<br />
The corporate ERP<br />
2/18/2009 11:05:31AM<br />
Comments: Something else<br />
2/18/2009 11:05:31AM<br />
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