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Design of an ergonomic control lever for wheel loader attachments

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4 Methods<br />

This chapter consists <strong>of</strong> descriptions <strong>of</strong> the methods used in the project. More detailed descriptions <strong>of</strong> the<br />

execution <strong>of</strong> the methods are presented in the report in the respective chapters where they are used. The<br />

methods are grouped depending on their purpose or outcome from the methods: data colleting, <strong>an</strong>alysis<br />

methods <strong>for</strong> <strong>ergonomic</strong> issues, idea generation <strong>an</strong>d concept evaluation methods.<br />

4.1 Data collecting methods<br />

These methods are used <strong>for</strong> collecting in<strong>for</strong>mation <strong>of</strong> the hum<strong>an</strong>-machine system <strong>an</strong>d<br />

the work situation. They regard people’s thoughts <strong>an</strong>d interaction with the system.<br />

4.1.1 Observations<br />

To study phenomenon or events, different technical aids c<strong>an</strong> be used in addition to the<br />

hum<strong>an</strong> senses when observing the situation. Observations c<strong>an</strong> be per<strong>for</strong>med with<br />

different levels <strong>of</strong> participation, <strong>an</strong>d the subjects c<strong>an</strong> more or less be aware <strong>of</strong> the fact<br />

they are being observed (Höst et al, 2006). Observations made in this project were<br />

executed as participating observations with aids such as video recorders <strong>an</strong>d additional<br />

questionnaires <strong>an</strong>d semi-structured interviews. This me<strong>an</strong>s that the observers had low<br />

interaction, <strong>an</strong>d the observed subjects were fully aware <strong>of</strong> the observers<br />

In this project the first observation session was made to study h<strong>an</strong>d postures <strong>of</strong> the<br />

operators (Chapter 6.2.3), the second observation session was made to underst<strong>an</strong>d the<br />

operators’ mental model (Chapter 6.4.2) <strong>an</strong>d the last observation session was made to<br />

study h<strong>an</strong>d postures <strong>of</strong> the reference group when evaluating the first prototype<br />

(Chapter 11.2.2).<br />

4.1.2 Questionnaire<br />

A method <strong>for</strong> collecting data <strong>for</strong> a large number <strong>of</strong> people with most common predefined<br />

<strong>an</strong>d set question is by using questionnaires. These questions are <strong>an</strong>swered by the<br />

interviewee himself/herself. Questions, or statements, must be short, simple, precise,<br />

straight<strong>for</strong>ward <strong>an</strong>d not leading, among other aspects. A common way to collect data on<br />

opinions is let the interviewee take side to a statement, by using a so-called Likert-scale;<br />

the user c<strong>an</strong> agree, or not agree (to some extent) to the statement. This scale is <strong>of</strong>ten<br />

discretizes into intervals <strong>of</strong> five or seven degrees, from fully-agree to not-agree (Höst et<br />

al, 2006).<br />

Questionnaires were in this project used as a compliment to the observations <strong>an</strong>d as a<br />

support <strong>for</strong> the semi-structured interviews. Questionnaires were used to gather subjective<br />

input <strong>of</strong> the operator’s perceived discom<strong>for</strong>ts (Chapter 6.3.3). Questionnaires were also<br />

used during the concept generation phase when the reference group evaluated the<br />

concepts (Chapter 8.3 <strong>an</strong>d 9.3) <strong>an</strong>d during the concept evaluation phase when the<br />

reference group evaluated the functional prototype (Chapter 11.2.4).<br />

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