Workplace Incivility - Virginia Henderson International Nursing Library
Workplace Incivility - Virginia Henderson International Nursing Library
Workplace Incivility - Virginia Henderson International Nursing Library
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Social contextual shifts<br />
Societal irreverence<br />
Altered psychological contract<br />
Shifting demographics<br />
Organizational pressures<br />
Corporate change initiatives<br />
Technology<br />
Inferior leadership<br />
Compressed time/deadlines<br />
Conceptual Framework for<br />
<strong>Workplace</strong> <strong>Incivility</strong><br />
Potential predictors Moderators Potential Outcomes<br />
Individual differences<br />
Gender (instigator & victim)<br />
Power/position<br />
Uncivil behavior<br />
Individual<br />
Affective<br />
Attitudinal<br />
Negative affect<br />
strained relationships<br />
interactional injustice<br />
damaged social identity<br />
job dissatisfaction<br />
Behavioral<br />
ignore/avoid<br />
withdraw<br />
retaliate/reciprocate<br />
engage in self-help<br />
Organizational<br />
Uncivil climate<br />
<strong>Workplace</strong> aggression<br />
Decreased communication<br />
Increased turnover<br />
Decreased productivity<br />
Legal issues<br />
Diminished corporate reputation
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