Request for Tender No. SEHA-G/RFP/37/2012 “HP Servers

Request for Tender No. SEHA-G/RFP/37/2012
“HP Servers Equipment Annual Maintenance Contract”
Last Date to Purchase: 04/10/2012
Note: In order to participate in this RFP you have to pay 100 AED as a fee.
Issue date: 23/09/2012
Submit Tender to:
Attn: Procurement and Services Manager
Abu Dhabi Health Services Company (SEHA)
Executive Building
Das Tower, 9th Floor,
Sultan Bin Zayad Street (32nd Street), Khalidiyah
Abu Dhabi, UAE
Tel: +971 2 410 2000
Closing date and time:
Tenders must be received by 12:00 P.M. on 11/10/2012
Note: kindly mention the tender no. (SEHA-G/RFP/37/2012) in the subject of your email.
SEHA-G/RFP/37/2012 Page 1 of 21

Table of Contents
1. Background ........................................................................................................................................... 3
2. SEHA, Vision, Mission, Values: .............................................................................................................. 4
3. Purpose ................................................................................................................................................. 4
4. Definitions ............................................................................................................................................. 4
5. Eligible Bidders ...................................................................................................................................... 5
6. Scope of Services................................................................................................................................... 5
7. Schedule of Event.................................................................................................................................. 7
8. Evaluation Criteria and Process ............................................................................................................ 8
9. RFP Follow-up Communications ........................................................................................................... 8
10. Correspondence ................................................................................................................................ 9
11. Pre Bid Conference (If applicable) .................................................................................................... 9
12. Letter of Intent to Bid ....................................................................................................................... 9
13. Closing Date/Time ............................................................................................................................. 9
14. Proposal Preparation Costs ............................................................................................................. 10
15. Proposal Preparation and Submission ............................................................................................ 10
16. Delivery of Proposals ...................................................................................................................... 10
17. Late Proposals ................................................................................................................................. 11
18. Irrevocability of Proposal ................................................................................................................ 11
19. Validity of Proposal ......................................................................................................................... 11
20. Currency and Taxes ......................................................................................................................... 11
21. Presentation of Offers ..................................................................................................................... 11
22. Award .............................................................................................................................................. 11
23. SEHA’S Right and Options ............................................................................................................... 12
24. Terms and Conditions ..................................................................................................................... 12
25. General Terms and Conditions........................................................................................................ 12
26. Appendices ...................................................................................................................................... 17
SEHA-G/RFP/37/2012 Page 2 of 21

1. Background
The Abu Dhabi Health Services Company PJSC, whose marketing identity is SEHA, was launched on
29 th November 2007 under Emiri Decree #10 issued April 2007. SEHA is a registered independent
Public Joint Stock Company (PJSC) whose stock is currently 100% owned by the Government of Abu
Dhabi. While the full name of the company is Abu Dhabi Health Services Company, the marketing
name is SEHA. The word SEHA represents an English phonetic spelling and translation of the Arabic
word for Health.
SEHA was created to manage and develop the curative activities of the public hospitals and clinics of
Emirates of Abu Dhabi and help shift their operating stance from one supported entirely by the
government to one financed more like that of the private sector where employers and insurance pay
for healthcare. While still a work in progress, the company has been quite successful migrating its
operating model to the point where we are approaching fiscal independence. While audited financial
results are disclosed only to the government, SEHA management has moved from a disjointed
collection of former, MOH, HAAD and municipality sponsored hospitals and clinics with no common
policies, no standard accounting practices, no operational commonality and few standards of care, to
an integrated health system that is one of the largest in the Middle East and the only one with a fully
integrated Healthcare Information System that produces an electronic medical record on every one
of the 5 million patient visits handled each year.
SEHA operates 12 hospitals with 2,644 beds, 62 Primary and Ambulatory Health Clinics and 2 blood
banks. It employs about 17,000 physicians, nurses, technicians, allied health and administrative
personnel. SEHA is working to earn the trust of the public and be their healthcare partner for life. We
are partnered with healthcare leaders internationally recognized for their outstanding performance
in their markets. Our partners include Johns Hopkins Medicine, Cleveland Clinic, Fresenius Medical
Care, VAMED, and Medical University of Vienna.
SEHA communicates to the public both externally and internally through a number of vehicles
including required report filings to the government, an annual report to the public, various public
documents that reflect our position on certain matters of policy and position in relation to our
mission, vision and values, speeches and scripting of responses on matters of policy for senior
managers, our web site information, social media information and corporate communications of
various types contributed to hospital newsletters, conference.
SEHA operates the following healthcare facilities:
SEHA Corporate Office
Al Mafraq Hospital
Al Ain Hospital
Tawam Hospital
Sheikh Khalifa Medical City
Al Corniche Hospital
Al Gharbiah Hospitals (western region)
Al Rahba Hospital
Ambulatory Healthcare Services (AHS)
SEHA-G/RFP/37/2012 Page 3 of 21

2. SEHA, Vision, Mission, Values:
Vision: To provide our patients and communities with world-class healthcare.
Mission: To continuously improve patient care to recognized international standards.
Values:
SEHA is an ethical organization.
– Accountable
– Equitable
– Efficient
– Responsible
– Transparent
SEHA is a patient –centered organization.
– Quality outcomes
– Comprehensive care
– Compassionate
– Culturally sensitive
– Respectful
– Reliable
– Accessible
– Affordable
SEHA is an innovative organization.
– Research and education
– Partnerships and alliances
– Collaborative teamwork
– Empowered and satisfied staff
3. Purpose
SEHA is interested in maintaining servers equipment at SEHA, Injazat, & Etisalat Data Centers to be in
good working condition and fully operational. Also SEHA would like to move servers and related
hardware from SEHA Old Office data center to Etisalat HOB13 data center.
4. Definitions
The following words and expressions shall have the meanings hereby ascribed to them except
where the context otherwise requires:
RFP Means this Request for Proposal and all integrated parts of it
including annexure, schedules, and attachments.
SEHA Means Abu Dhabi Health Services Company (SEHA) of P.O. Box
109090-Abu Dhabi, established pursuant to the Amiri Decree no.
SEHA-G/RFP/37/2012 Page 4 of 21

10 of year 2007.
Bidder(s) means any person or persons, firm, partnership, corporation or
combination engaged in this RFP
Site Representative
Site location
Means the person or persons appointed by SEHA to coordinate in
this RFP, and supervise as well as follow the performance of the
awarded bidder.
Das Tower, khalidiya street, next to women and children garden
from the 9th to the 16th floor, total of 8 floors
Government Government of Abu Dhabi
Vendor Firm, individual and/or company engaged by SEHA to perform the
Project's scope.
Contract Signed agreement between SEHA and the selected Vendor to
perform activities in relation to this RFP.
Project Means the work specified in this RFP
Contractor Means firm(s), individual and /or company engaged by SEHA to
perform the Project’s scope
Injazat Data Center Means the data center the hosts all of the production servers for
Health Information system, billing systems and ERP systems.
5. Eligible Bidders
Responsive bidders must:
The bidder must submit the necessary documents in the proposal. Failure to submit the
necessary documents will lead to disqualification of the offer.
Be able to mobilize assigned staff to work on site in the UAE for the duration of the contract.
Preferably have experience conducting business in the UAE.
Be able to legally operate in the UAE.
Have office in UAE.
6. Scope of Services
SEHA is seeking proposals from qualified vendor for to maintain their servers’ equipment at SEHA,
Injazat, & Etisalat Data Centers in production environment.
The selected vendor(s) is expected to deliver the following services:
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Servers Maintenance
The Contractor shall maintain all Critical Servers, listed in Exhibit 1 & 2 and ensure that it will be up and
running 24x7x365 operation. Such maintenance will include the following tasks:
Servers repairs including all Hardware and Windows 2003 & 2008 Servers
Operating system running on these Servers.
Server Board and all mounted components.
All monitors attached to the listed servers.
All basic cards.
All memory chips and cards memory.
All hard drives and diskette drives, internal or external and removable hard disk.
Tape devices (DDS 2 & 4 – internal/external including SCSI cards).
Network interface cards (including all brands).
Any additional components or cards that might be added or fitted in the Servers.
Quarterly or Monthly On-site Servers check-up In order to keep SEHA system running smoothly
Unlimited Help Desk Support (Phone Support for Servers)
Emergency Service which called crisis has been occurred at SEHA IT infrastructure (Two-hour
response onsite)
Preventive Maintenance
A. The Contractor shall make visit in every two months or at such more frequent intervals as the
Contractor shall reasonably determine to be required for the Hardware to test the functions of the
Hardware and make such adjustments as shall be necessary to keep the Hardware in good working
order. Such visits shall be made during. Preventive Maintenance Hours by prior appointment with
SEHA IT facility section. Unless SEHA agrees otherwise, such maintenance shall not be carried out at
the same time as corrective maintenance.
B. During such visits, the Contractor shall, among other things, insure the proper arrangement of cables,
test the servers and its components, test the redundancy wherever necessary, provide technical
report of utilization or load on the servers and its parts so that SEHA will decide on the upgrading
issue, suggest software upgrade and any security holes and vulnerabilities.
Corrective Maintenance
Upon receipt of notification from SEHA that a Server has failed or is malfunctioning, the Contractor
shall make such repairs, in accordance with the “Response and Correction Time” as stated in Article
below, and adjustments to replace such parts of the Server as may be necessary to restore the Server
to its proper operating condition and to ensure compliance with the Technical Specification.
Data Recovery
Whenever a hard disk fails, damages, or corrupts, the Contractor must do its best to recover data.
SEHA-G/RFP/37/2012 Page 6 of 21

Upgrade Activities
The Contractor will provide all possible labor support in server upgrade from Windows Server current
version installed to the latest version, if required. This includes hardware vendor's installation and
server management software/tools essential for upgrades.
Response and Correction Time
The Contractor undertakes that all critical Servers will be covered 24x7x365 days basis and with a
response time of 2 hours.
However, the maximum response time for any maintenance is as follows:
2 hours from call logging time.
6 hours time to rectify at site.
If the Contractor fails for reasons attributable to the Contractor to comply with any such undertaking,
SEHA may engage the services of a third party of its choice to carry out the corrective maintenance and
may debit the direct and reasonable charges for such services from any sums due to the Contractor.
Server Equipment Hardware Moving
The Contractor will provide all the possible labor support for moving the hardware from SEHA Old
Office data center to Etisalat HOB13 data center, within Abu Dhabi city. The current servers equipment
in SEHA Old Office data center is not in production and is already turned off. This scope covers the
tasks as follows:
Dismounting the hardware which is included in this RFP, such as Racks, servers, HP storage
controllers, Disk Arrays/Enclosures, Tape Library, SAN switches, KVM console, etc.
Packing them for transport
Provide the transport to move the items from SEHA Old Office data center to Etisalat HOB13
data center
Mounting the hardware at Etisalat HOB13 data center
Power on and testing the hardware
COMMENCEMENT AND DURATION
This Contract shall be valid for a period of (1) year from issuing LPO and may be renewed for similar
periods unless terminated in accordance with the provisions of agreement
7. Schedule of Event
Event Time Date
Issue RFP 23/09/2012
SEHA-G/RFP/37/2012 Page 7 of 21

Submit intent to bid by (to guarantee receipt of additional
instructions if needed)
Last day to receive written comments or to request RFP
documents
8. Evaluation Criteria and Process
SEHA will conduct a fair, impartial, and comprehensive evaluation of all complete proposals in
accordance with the criteria set forth below. Proposal evaluation will be conducted by a SEHA appointed
team based on the requirements stated in this RFP. Award will be made to the bidder with the highest
scores.
The criteria/factors for evaluating each proposal, including the overall weighted average score of each,
are:
Criteria Score
1. Compliance to Requirements Yes /No
2. Experience in providing similar services (references) 15%
3. Calibre and experience of the personnel 15%
4. Experience in the UAE and local support and presence 15%
5. Delivery approach and methodology 15%
6. Cost proposal 40%
Total 100%
Cut off point is 30 % out of 60%
9. RFP Follow-up Communications
3:00 PM 7/10/2012
12:00 PM 8/10/2012
Last day to send additional instructions from SEHA 3:00 PM 9/10/2012
Closing date 12:00 PM 11/10/2012
Amendments, changes, and clarifications to the RFP will be disseminated electronically to bidders who
indicate their intent to bid. SEHA will not be responsible for any outcomes resulting from verbal
communications regarding the RFP.
Comments or questions regarding the content or requirements in this RFP must be submitted
electronically in writing to the Department(s) specified on the cover page of the RFP and by any
deadlines specified in the schedule of events. All questions must reference the exact RFP page or
SEHA-G/RFP/37/2012 Page 8 of 21

Requirements SRN and the Tender Number and Tender name must be listed in the subject line of the
email.
SEHA will disseminate responses to submitted questions to all responsive bidders electronically and
reserves the right to determine at its sole discretion, the appropriate and adequate response to all
comments.
Information obtained from any other source and/or verbal communication should not be relied upon for
the purpose of preparation, evaluation and/or submission of this tender.
Enquiries and responses will be recorded and may be distributed to all bidders at SEHA discretion.
10. Correspondence
All correspondences between SEHA and prospective Bidders must be channeled through the SEHA
Procurement Department. SEHA will only acknowledge written correspondence.
By submitting a proposal the Bidder agrees to the terms and conditions of this RFP, including the
following General contract terms and conditions. Consultants who have obtained the RFP electronically
must not alter any portion of the document; to do so will invalidate the proposal. Conditional offers or
offers containing bidder’s conditions in conflict with RFP’s terms and conditions will not be considered.
11. Pre Bid Conference (If applicable)
SEHA may hold a pre-bid conference at the facility to answer any inquiries from prospective bidders. The
date and time of the conference will be presented in the schedule of events if it is required.
Questions and answers from the Pre Bid conference will be available for download in the relevant
tender section of the Hospital’s website.
12. Letter of Intent to Bid
Prospective bidders are requested to send their Intent to Bid to the Purchasing Department of SEHA by
the date indicated in the schedule of events to ensure they receive RFP related communications.
The Intent to Bid should highlight the Contractor’s capabilities and expertise as well as a statement
indicating acceptance of RFP’s terms and conditions.
The letter must be printed on the company’s letterhead signed by the authorized bidder’s
representative and indicate the relevant Tender Number and Name in the subject line.
13. Closing Date/Time
The proposal must be submitted by 12:00 PM on 11/10/2012, UAE Local time. Proposals will only be
considered if they are received by the closing date and time as stated within the RFP. Late proposals will
not be accepted.
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14. Proposal Preparation Costs
Prospective Bidders shall assume full responsibility for all expenses associated with preparing the
proposal, including travel, communications, consultation or subsequent negotiations with SEHA. If SEHA
elects to reject all proposals, SEHA will not be liable to pay and/or reimburse any Bidders for any claims,
whether for costs or damages incurred by the Bidder with respect to the preparation, evaluation and/or
submission of this RFP.
15. Proposal Preparation and Submission
SEHA discourages overly lengthy and costly proposals; however, in order for SEHA to evaluate proposals
fairly and completely, bidders must follow the format set out in this RFP and provide all requested
information. Bidders should submit a sealed technical proposal containing one (1) original, four (4)
copy, and a separate sealed cost proposal containing one (1) original and one (1) copy. The language
of the proposal shall be English. The contents of the two proposals shall be prepared and submitted in
accordance with the following outline:
A. Technical Proposal ( any financial information will result an immediate disqualification):
The technical proposal should contain the following information with no pricing details:
1. Letter of intent highlighting the Bidder’s capabilities and expertise as well as a statement
indicating acceptance of RFP’s terms and conditions. The letter must be printed on the
company’s letterhead signed by the authorized bidder’s representative.
2. Copy of the Bidder’s Business license.
3. Executive Summary of the proposal (1-3 pages).
4. Bidder’s approach to fulfilling the requirements outlined in the scope of work.
5. Description of the Bidder’s capabilities and resources that would be made available to support
the project.
6. Work hours commitment by each proposed staff per project task as specified in the scope of
work above.
7. Bidder’s experience in performing similar work through submission of summaries of three
recent successful projects.
8. Names and contact information for three references (preferably related to above three
projects). SEHA reserve the right to call the references at its own discretion.
B. Cost Proposal
1. The financial proposal shall include staff costs as well as other direct costs as described in
the pricing section of the RFP. (Including all expenses)
2. 5% Bid Bond of the total tender value exceeding AED 50,000 (Fifty Thousand Dirham’s) to be
submitted as a Bank Guarantee (To be Enclosed in the Financial Offer Envelop).
16. Delivery of Proposals
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All proposals must be delivered or mailed to the address specified on the cover page of the RFP.
Proposals sent by facsimile or e-mail or unsolicited proposals will not be accepted.
All proposals must be delivered or mailed to the following address:
Abu Dhabi Health Services Company, PJSC (SEHA)
Procurement and Services Department
P.O. Box 109090, Abu Dhabi, UAE
Request for Proposal for “HP Servers Equipment Annual Maintenance Contract”
(SEHA-G/RFP/37/2012)
Tel: 00 971 2 410 2000
Fax: 00 971 2 410 2580
Proposals sent by facsimile or e-mail or unsolicited proposals will not be accepted.
17. Late Proposals
Proposals will only be considered if they are received by the closing date and time as stated on the
schedule of events. Late proposals will not be accepted and will be returned un-opened to Bidders.
18. Irrevocability of Proposal
By submission of a clear and detailed written notice, the bidder may amend or withdraw its proposal
prior to the closing date and time. However, upon the elapse of the closing date and time, all proposals
become irrevocable. By submission of a proposal, the Bidder agrees that should his/her proposal be
deemed successful, the Bidder will enter into a contract with SEHA.
19. Validity of Proposal
Proposals shall remain valid for a period of 120 calendar days from the RFP’s closing date.
20. Currency and Taxes
Prices quoted are to be in United Arab Emirates Dirham or USD ($); inclusive of tariffs and/or taxes,
where applicable.
21. Presentation of Offers
SEHA may, at its own discretion, invite the top three short-listed Vendors to present their proposals to a
SEHA panel. The purpose of the presentation is to clarify any ambiguities in the proposal and help SEHA
evaluation team in the selection process.
22. Award
This project will be awarded through a formal contractual agreement/ or purchase order. The
agreement will be developed jointly by SEHA and the Vendor based on the scope described in the RFP,
the bidder’s offer, and RFP’s terms and conditions. Each party shall assume responsibility for any legal
SEHA-G/RFP/37/2012 Page 11 of 21

fees incurred in the preparation of the agreement. (10% Performance Guarantee of the total award
value to be submitted upon award of the tender).
Bidders requesting advanced payments will be required to submit a bond of equal amount issued by a
UAE Bank with one (1) year validity.
23. SEHA’S Right and Options
SEHA expressly reserves the right to:
1. Modify, amend, or substitute the RFP at any time.
2. Cancel RFP.
3. Issue additional instructions or requests to prospective bidders.
4. Conduct investigations about the qualifications and experience of responsive bidders.
5. Request additional information from selected bidders if deemed necessary for the proposal
evaluation or award selection. This may include asking bidders to present their proposals to SEHA
Management.
6. Waive any irregularities in received proposals.
7. Discuss or negotiate with selected bidders proposal’s terms and conditions.
8. Accept or reject any or all proposals, including awarding all or part of the required services
without issuing further solicitations.
9. Procure services specified in the RFP by any other means.
10. Accept other than the lowest fee proposal and shall not be bound to give any reason for nonacceptance
of any proposal it may receive.
11. Have and retain all copies of proposals or information submitted to support a proposal.
12. Require the selected Bidder to participate in negotiations on the terms and conditions of a
contract and to submit revisions, including price revisions that may result from such negotiations.
13. The proposal, once evaluated, shall be considered a public record except for the material that the
Bidder specifically requests to be considered a “trade secret”.
24. Terms and Conditions
By submitting a proposal the Bidder agrees to the terms and conditions of this RFP, including the general
contract terms and conditions (Attachment 1). Bidders who have obtained the RFP electronically must
not alter any portion of the document; to do so will invalidate the proposal. Conditional offers or offers
containing bidder’s conditions in conflict with RFP’s terms and conditions will not be considered.
25. General Terms and Conditions
The following terms and conditions will be incorporated in any contractual agreement between SEHA
and the selected Contractor.
Governing Law: This Contract shall be governed in all respects by the laws of the United
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Arab Emirates and the laws of the Emirate of Abu Dhabi and any dispute hereunder shall be
subject to the exclusive jurisdiction of the courts of the Emirate of Abu Dhabi.
Independent Contractor: In performing the tasks described in the Contract, the Contractor is
considered an independent contractor and shall be wholly responsible for the work to be
performed under the Contract and for the supervision of its employees. The Contractor shall, at
its own expense, secure all personnel required in performing the services under this Contract.
Such employees shall not be employees of, or have any individual contractual relationship with
SEHA.
Key Personnel: The Contractor shall not substitute key personnel, including interim
management staff, assigned to the performance of this contract without SEHA’s prior written
approval.
Subcontracting: The Contractor shall not subcontract any portion of the work to be performed
under this contract without the prior written approval of SEHA.
Performance and Default: If, through any cause, the Contractor shall fail to fulfil in timely and
proper manner the obligations under this Contract, SEHA shall thereupon have the right to
terminate this contract by giving written notice to the Contractor and specifying the effective
date thereof. In that event, all completed or uncompleted deliverable items under this contract
prepared by the Contractor shall, at the option of SEHA, become its property, and the
Contractor shall be entitled to receive just and equitable compensation for any satisfactory work
completed on such materials. Notwithstanding, the Contractor shall not be relieved of liability to
SEHA for damages sustained by SEHA by virtue of any breach of this Contract, and SEHA may
withhold any payment due the Contractor for the purpose of setoff until such time as the exact
amount of damages due SEHA from such breach can be determined.
In case of default by the Contractor, SEHA may procure the services from other sources and hold
the Contractor responsible for any excess cost incurred thereby. SEHA reserves the right to
require a performance bond or other acceptable alternative performance guarantees from
successful bidder without expense to SEHA. In addition, in the event of default by the Contractor
under this contract, SEHA may immediately cease doing business with the Contractor,
immediately terminate for cause all existing contracts SEHA or its facilities has with the
Contractor, and de-bar the Contractor from doing future business with SEHA or its facilities.
If the Contractor files a petition for bankruptcy or if a judgment of bankruptcy is entered by or
against the Contractor, SEHA may immediately terminate, for cause, this contract and all other
existing contracts the Contractor has with SEHA or its facilities, and de-bar the Contractor from
doing future business with SEHA or its facilities.
Force majeure: If as a result of Force Majeure (e.g. war, hostile foreign action, nuclear
explosion, riot, strikes, civil insurrection, earthquake, hurricane, tornado, or other catastrophic
natural event or act of God) either Party is rendered unable, wholly or in part, to carry out its
obligations under this Contract, then the obligations of the Party giving such notice, so far as and
to the extent that the obligations are affected by such Force Majeure, shall be suspended
during the continuance of any inability so caused and for such reasonable period thereafter as
SEHA-G/RFP/37/2012 Page 13 of 21

may be necessary for the Party to put itself in the same position that it occupied prior to the
Force Majeure, but for no longer period.
The Party claiming Force Majeure shall notify the other party of the Force Majeure promptly
after the occurrence of the facts relied on and shall keep the other Party informed of all
significant developments. Such notice shall give reasonably full particulars of the Force Majeure,
and also estimate the period of time which the Party will probably require to remedy the Force
Majeure. The affected Party shall use all reasonable diligence to remove or overcome the Force
Majeure situation as quickly as possible in an economic manner. If such circumstance of Force
Majeure continues in effect for a continuous period of 180 days or more either party may
terminate this Contract forthwith by notice in writing to the other.
Suspension: SEHA shall have the right to suspend partly or as a whole at any time the
performance of the SERVICES. In such event, SEHA shall determine if any extra payment is to be
made to the Contractor in respect of such suspension. The Contractor shall bind himself not to
suspend or delay partly or as a whole for any reason the performance of the Services
notwithstanding any dispute arising between him and SEHA.
Termination: SEHA may terminate this Contract at any time by thirty (30) days notice in writing
from SEHA to the Contractor. In that event, all completed or uncompleted deliverable items
prepared by the Contractor under this contract shall, at the option of SEHA, become its
property. If the contract is terminated by SEHA as provided herein, the Contractor shall be paid
for services satisfactorily completed, less payment or compensation previously made.
Inspection and Acceptance: SEHA shall provide the Contractor with any information reasonably
required for the performance of the service s within a reasonable time of the Contractor's
request provided that the Contractor shall at all times give adequate notice of its requirements
to SEHA. No inspection or failure to inspect on the part of SEHA or no approval, consent,
instruction or recommendation given by SEHA shall release the Contractor from its obligations
or liabilities under this Contract or at law.
Payment Terms: Payment terms are Net not late r than 40 days after receipt of correct
invoice(s) or acceptance of services, whichever is later, or in accordance with any special
payment schedule identified in the RFP. Payments are made by check or wire transfer only.
Taxes: The Contractor shall be liable for all taxes, imposts, duties, withholding taxes, charges or
other assessments of whatsoever nature, whether levied by the Government of Abu Dhabi or
the UAE, or any other Government elsewhere.
Confidentiality: All information, data, methods, instruments, documents, studies or reports
given to or prepared or assembled by the Contractor under this contract shall be kept as
confidential and not divulged or made available to any individual or organization without the
prior written approval of SEHA.
Personnel Data: In the event of the Contractor and its Agents are permitted access to personal
data held by SEHA for any reason or are supplied with or otherwise provided personal data by
SEHA for any purpose the Contractor and its agents shall:
SEHA-G/RFP/37/2012 Page 14 of 21

a. use and/or hold such personal data only for the purposes and in the manner directed by SEHA
and shall not otherwise modify, amend or alter the contents of such personal data or disclose
or permit the disclosure of such personal data to any third party unless specifically authorized
in writing by SEHA and shall take all such steps as may be necessary to safeguard such
personal data;
b. comply in all respects with Applicable Law and the instructions of SEHA issued to the
Contractor from time to time and shall not do or permit anything to be done which might
contravene SEHA's instructions;
c. return the personal data to SEHA on termination of this Contract.
Care of SEHA Property: The Contractor agrees that it shall be responsible for the proper custody
and care of any property furnished it for use in connection with the performance of this contract
or purchased by it for this contract and will reimburse SEHA for loss of damage of such property.
Copyright: No deliverable items produced in whole or in part under this Contract shall be the
subject of an application for copyright by or on behalf of the Contractor.
Access to Persons and Records: The Contractor shall grant SEHA Auditors access to contract
personnel and contract if requested by SEHA. The Contractor shall retain all related contract
records for a period of three years following completion of the contract.
Assignment and Subcontracting: The Contractor shall not without the prior written consent of
SEHA assign, sub-contract, transfer or otherwise dispose of any part of its rights or obligations
under this Contract. If the Contractor shall be permitted to appoint any sub-contractors the
sub-contract will include a provision specifically giving the right to the Contractor to assign the
sub-contract to SEHA (and the Contractor agrees to make such assignment in accordance with
SEHA’s instructions). Such appointment shall be without prejudice to the Contractor's
obligations under this Contract and the Contractor shall be responsible for and actively
supervise its sub-contractors. If requested by SEHA, the Contractor shall promptly provide SEHA
with copies of any sub-contracts. In the event that the Contractor appoints a sub-contractor it
shall warrant that such sub-contractor is fully equipped experienced qualified organized and
financed to undertake the work contracted to it.
SEHA shall not assign, transfer or otherwise dispose of its rights or obligations under this Contract
without the consent of the Contractor, which consent shall not be unreasonably withheld.
Compliance with Laws: The Contractor shall comply with all pertinent UAE laws, codes, rules,
regulations, and licensing requirements that are applicable to the conduct of its business.
Indemnities and Insurance: The Contractor shall keep SEHA indemnified against claims, actions
or proceedings brought or instituted against SEHA, by any of his employees or any other third
party in connection with, relating to, or arising out of the performance of the services under this
Contract. The Contractor will at all times be solely responsible for any instance of professional
malpractice, i.e. damage arising out of bodily injury or mental injury to or death of any p caused
by or alleged to have been caused by any negligent act of commission or omission including
refusal to perform a duty, error, failure, negligence in the services rendered or which should
have been rendered by the Contractor or any of its personnel or other contractors.
SEHA-G/RFP/37/2012 Page 15 of 21

The Contractor shall indemnify SEHA against any liability for any accident, death or injury to any
person (including the servants and agents of SEHA) or against any loss of or damage to any property
belonging to SEHA, its servants or agents which shall arise out of the performance of the services
under this Contract and against all costs, claims, demands and damages involved therewith.
During the term of the contract, the Contractor at its sole cost and expense shall provide
commercial insurance of such type and with such terms and limits as may be reasonably associated
with the contract. As a minimum, the Contractor shall provide and maintain the following
coverage; where applicable:
a. Malpractice Insurance
b. Worker’s Compensation covering all of Contractor’s employees who are engaged in any
work under the contract. If any work is subcontracted, the Contractor shall require the
subcontractor to provide the same coverage for any of its employees engaged in any
work under the contract.
c. Commercial General Liability
d. Automobile Liability Insurance, to include liability coverage, covering all owned, hired
and non-owned vehicles, used in connection with the contract.
e. Health insurance.
All deductibles or liabilities in excess of the indemnities provided under the insurance arranged by
the Contractor shall be for the account of and paid by the Contractor. SEHA shall not accept any
responsibility whatsoever for any loss of or damage to any property or personal effects belonging
to the Contractor’s employees.
Advertising: The Contractor shall not use any work assignment or contract in relation to this RFP as
part of any news release or commercial advertising.
Entire Agreement: This contract and any documents incorporated specifically by reference in the
contract represent the entire agreement between the parties and supersede all prior oral or
written statements or agreements.
Amendments: The agreed contract for the project may be amended only by written amendments
duly signed by SEHA and the Contractor.
Outsourcing: The Contractor shall not outsource any portion of the contract to a third party
without SEHA’s prior approval.
End of RFP
SEHA-G/RFP/37/2012 Page 16 of 21

26. Appendices
DESCRIPTION
Exhibit 1 - List of Equipment Currently in the SEHA Old Office Datacenter:
SERIAL
NUMBER
PART
NUMBER
Datacenter/Location
DL 360 G5 CZJ74407W7 416566-421 SEHA Old Office, 11 th St
DL 360 G5 CZJ73002DH 416565-421 SEHA Old Office, 11 th St
DL 360 G5 CZJ73002RW 416565-421 SEHA Old Office, 11 th St
DL 360 G5 CZJ73002S6 416565-421 SEHA Old Office, 11 th St
DL 380 G5 CZC9041S7R 458563-421 SEHA Old Office, 11 th St
DL 380 G5 CZC9041S7W 458563-421 SEHA Old Office, 11 th St
DL 380 G5 CZC9041S7T 458563-421 SEHA Old Office, 11 th St
DL 380 G5 CZC9041S8T 458563-421 SEHA Old Office, 11 th St
DL 380 G5 CZC74531XC 433524-421 SEHA Old Office, 11 th St
DL 380 G5 CZC74531VT 433524-421 SEHA Old Office, 11 th St
DL 380 G5 CZC74523Z2 433525-421 SEHA Old Office, 11 th St
DL 380 G5 CZC74523Z5 433525-421 SEHA Old Office, 11 th St
DL 380 G5 CZC7450J89 433525-421 SEHA Old Office, 11 th St
DL 380 G5 CZC74523ZV 433525-421 SEHA Old Office, 11 th St
DL 380 G5 CZC74523Z8 433525-421 SEHA Old Office, 11 th St
DL 380 G5 CZC7301SFX 433524-421 SEHA Old Office, 11 th St
DL 380 G5 CZC7301SG6 433524-421 SEHA Old Office, 11 th St
DL 380 G5 CZC7301LF1 417458-421 SEHA Old Office, 11 th St
DL 380 G5 CZC73011DV 417458-421 SEHA Old Office, 11 th St
DL 380 G5 CZC7301LCX 417458-421 SEHA Old Office, 11 th St
DL 380 G5 CZC73013LQ 417458-421 SEHA Old Office, 11 th St
DL 380 G5 CZC7301LF7 417458-421 SEHA Old Office, 11 th St
DL 380 G5 CZC7301LF6 417458-421 SEHA Old Office, 11 th St
DL 380 G5 CZC7302NR5 418315-421 SEHA Old Office, 11 th St
DL 380 G5 CZC7302NT3 418315-421 SEHA Old Office, 11 th St
DL 380 G5 CZC7302NQS 418315-421 SEHA Old Office, 11 th St
DL 380 G5 CZC7302NSR 418315-421 SEHA Old Office, 11 th St
DL 380 G5 CZC7302NSQ 418315-421 SEHA Old Office, 11 th St
DL 380 G5 CZC7302NRC 418315-421 SEHA Old Office, 11 th St
DL 385 G2 CZC7300P9K 438816-421 SEHA Old Office, 11 th St
DL 385 G2 CZC7301SFV 438816-421 SEHA Old Office, 11 th St
DL 385 G2 CZC7302NV1 438816-421 SEHA Old Office, 11 th St
DL 385 G2 CZC7302NZQ 438816-421 SEHA Old Office, 11 th St
DL 385 G2 CZC7302NTZ 438816-421 SEHA Old Office, 11 th St
SEHA-G/RFP/37/2012 Page 17 of 21

DL 580 G5 GB8847A3X7 451993-421 SEHA Old Office, 11 th St
HP TFT 7600 2C471200W6 AG066A SEHA Old Office, 11 th St
HP TFT 7600 2C48430UMY AG066A
16 PORT KVM SWITCH H1POT SEHA Old Office, 11 th St
16 PORT KVM SWITCH H1POT
HP STORAGEWORKS MSL4048 TAPE
LIBRARY
DISK ENCL 1 WITH 146.8GB*7+500GB*2
HDD'S
DISK ENCL 2 WITH 146.8GB*7+500GB*2
HDD'S
DISK ENCL 3 WITH 146.8GB*7+500GB*2
HDD'S
DISK ENCL 4 WITH 146.8GB*7+500GB*2
HDD'S
DISK ENCL 5 WITH 146.8GB*7+500GB*2
HDD'S
DISK ENCL 6 WITH 146.8GB*7+500GB*2
HDD'S
DISK ENCL 7 WITH 146.8GB*7+500GB*2
HDD'S
DISK ENCL 8 WITH 146.8GB*7+500GB*2
HDD'S
HP STORAGEWORKS HSV200-B
CONTROLLER 1
HP STORAGEWORKS HSV200-B
CONTROLLER 2
SEHA Old Office, 11 th St
SEHA Old Office, 11 th St
SEHA Old Office, 11 th St
SEHA Old Office, 11 th St
SEHA Old Office, 11 th St
SEHA Old Office, 11 th St
SEHA Old Office, 11 th St
SEHA Old Office, 11 th St
SEHA Old Office, 11 th St
SEHA Old Office, 11 th St
SEHA Old Office, 11 th St
12 PORT SAN SWITCH 1 SEHA Old Office, 11 th St
12 PORT SAN SWITCH 2 SEHA Old Office, 11 th St
Exhibit 2 - List of Equipment in the Injazat Datacenter:
SERIAL
PART
Datacenter/Location
DESCRIPTION
NUMBER NUMBER
DL 580 G5 GB89362BY6 487362-421 Injazat
DL 580 G5 GB89362C02 487362-421 Injazat
DL 580 G5 GB89362BYS 487362-421 Injazat
SEHA-G/RFP/37/2012 Page 18 of 21

DL 580 G5 GB89362BXP 487362-421 Injazat
DL 580 G5 GB8015S15L 487362-421 Injazat
DL 580 G5 GB8015S158 487362-421 Injazat
DL 380 G6 GB89362C3D 494329-B21 Injazat
DL 380 G6 GB89362C2T 494329-B21 Injazat
DL 380 G6 GB89362C34 494329-B21 Injazat
DL 380 G6 GB89362C33 494329-B21 Injazat
DL 380 G6 GB89362C38 494329-B21 Injazat
DL 380 G6 GB89362C28 494329-B21 Injazat
DL 380 G6 GB89362C2Y 494329-B21 Injazat
DL 380 G6 GB89362C1P 494329-B21 Injazat
DL 380 G6 GB89362C2J 494329-B21 Injazat
DL 380 G6 GB89362C0P 494329-B21 Injazat
DL 380 G6 GB89362C3Y 494329-B21 Injazat
DL 380 G6 GB89362C7H 494329-B21 Injazat
DL 380 G6 GB89362C6V 494329-B21 Injazat
DL 380 G6 GB89362C4H 494329-B21 Injazat
DL 380 G6 GB89362C5X 494329-B21 Injazat
DL 380 G6 GB89362C50 494329-B21 Injazat
DL 380 G6 GB8016SC80 494329-B21 Injazat
DL 380 G6 GB8016SC8V 494329-B21 Injazat
DL 380 G6 GB8016SC90 494329-B21 Injazat
DL 380 G6 GB8016SB4J 494329-B21 Injazat
DL 380 G5 CZC7450J7R 433525-421 Injazat
BL 460C G6 GB89362CMW 507864-B21 Injazat
BL 460C G6 GB89362CMD 507864-B21 Injazat
BL 460C G6 GB89362CM3 507864-B21 Injazat
BL 460C G6 GB89362CMH 507864-B21 Injazat
BL 460C G6 GB89362CLC 507864-B21 Injazat
BL 460C G6 GB89362CL8 507864-B21 Injazat
BL 460C G6 GB89362CKS 507864-B21 Injazat
BL 460C G6 GB89362CLK 507864-B21 Injazat
BL 460C G6 GB89362CLX 507864-B21 Injazat
BL 460C G6 GB89362CK3 507864-B21 Injazat
BL 460C G6 GB89362CKY 507864-B21 Injazat
BL 460C G6 GB89362CK6 507864-B21 Injazat
BL 460C G6 GB89362CJE 507864-B21 Injazat
BL 460C G6 GB89362CMY 507864-B21 Injazat
BL 460C G6 GB89362CN8 507864-B21 Injazat
BL 460C G6 GB89362CJJ 507864-B21 Injazat
SEHA-G/RFP/37/2012 Page 19 of 21

BL 460C G6 GB89362CE7 507864-B21 Injazat
BL 460C G6 GB89362CCC 507864-B21 Injazat
BL 460C G6 GB89362CBX 507864-B21 Injazat
BL 460C G6 GB89362CEX 507864-B21 Injazat
BL 460C G6 GB89362CCW 507864-B21 Injazat
BL 460C G6 GB89362CBB 507864-B21 Injazat
BL 460C G6 GB89362CFN 507864-B21 Injazat
BL 460C G6 GB89362CEV 507864-B21 Injazat
BL 460C G6 GB89362CD9 507864-B21 Injazat
BL 460C G6 GB89362CEF 507864-B21 Injazat
BL 460C G6 GB89362CC3 507864-B21 Injazat
BL 460C G6 GB89362CDK 507864-B21 Injazat
BL 460C G6 GB89362CD4 507864-B21 Injazat
BL 460C G6 GB89362CCL 507864-B21 Injazat
BL 460C G6 GB89362CBL 507864-B21 Injazat
BL 460C G6 GB89362CF8 507864-B21 Injazat
BL 460C G6 GB89362CA2 507864-B21 Injazat
BL 460C G6 GB89362C8R 507864-B21 Injazat
BL 460C G6 GB89362C97 507864-B21 Injazat
BL 460C G6 GB89362C9H 507864-B21 Injazat
BL 460C G6 GB89362CAD 507864-B21 Injazat
BL 460C G6 GB89362C5B 507864-B21 Injazat
BL 460C G6 GB89362C8H 507864-B21 Injazat
BL 460C G6 GB89362C52 507864-B21 Injazat
BL 460C G6 GB89362C84 507864-B21 Injazat
BL 460C G6 GB89362C6D 507864-B21 Injazat
BL 460C G6 GB89362C78 507864-B21 Injazat
BL 460C G6 GB89362C4J 507864-B21 Injazat
BL 460C G6 GB89362C7T 507864-B21 Injazat
BL 460C G6 GB89362C6Y 507864-B21 Injazat
BL 460C G6 GB89362C62 507864-B21 Injazat
BL 460C G6 GB89362C43 507864-B21 Injazat
Blade Enclosure 1 GB89362DXN 507019-B21 Injazat
Blade Enclosure 2 GB89362DW6 507019-B21 Injazat
Blade Enclosure 3 GB89362DXY 507019-B21 Injazat
HP KVM Console LCD 2C400322AL AG066A Injazat
HP KVM Console LCD 2C40272N2F 469544-B31 Injazat
16 HP KVM SWITCH Injazat
SEHA-G/RFP/37/2012 Page 20 of 21

16 HP KVM SWITCH Injazat
HP STORAGEWORKS MSL4048 TAPE
LIBRARY DEC93205MR
Injazat
DISK ENCL 1 WITH
Injazat
300GB*11+1TB*1(FATA) HDD'S SGA003026M AG638B
DISK ENCL 2 WITH
Injazat
300GB*10+1TB*2(FATA) HDD'S SGA0030276 AG638B
DISK ENCL 3 WITH
Injazat
300GB*10+1TB*2(FATA) HDD'S SGA003026H AG638B
DISK ENCL 4 WITH 300GB
Injazat
*11+1TB*1(FATA) HDD'S SGA93202MB AG638B
DISK ENCL 5 WITH
Injazat
300GB*11+1TB*1(FATA) HDD'S SGA9320328 AG638B
DISK ENCL 6 WITH
Injazat
300GB*10+1TB*2(FATA) HDD'S SGA9320323 AG638B
DISK ENCL 7 WITH
Injazat
300GB*11+1TB*1(FATA) HDD'S SGA9320322 AG638B
DISK ENCL 8 WITH
Injazat
300GB*10+1TB*2(FATA) HDD'S SGA93202ME
DISK ENCL 9 WITH 300GB*12 SGA9320325 AG638B Injazat
DISK ENCL 10 WITH 300GB*12 SGA93202MC AG638B Injazat
DISK ENCL 11 WITH 300GB*12 SGA93202MM AG638B Injazat
DISK ENCL 12 WITH 300GB*12 SGA003027A AG638B Injazat
DISK ENCL 13 WITH 300GB*12 SGA00203K7 AG638B Injazat
DISK ENCL 14 WITH 300GB*12 SGA0030279 AG638B Injazat
HP STORAGEWORKS HSV400 CONTROLLER
1
HP STORAGEWORKS HSV400 CONTROLLER
SGA93103N5 AJ757-63001
2 SGA92700MG AJ757-63001
Injazat
Injazat
18 Port SAN SWITCH 1 CZC930T9DX AM867A Injazat
18 Port SAN SWITCH 2 CZC930T9DP AM867A Injazat
SEHA-G/RFP/37/2012 Page 21 of 21