Cerner Training and Adoption Proposal - SEHA

Request for Proposal No. SEHA-G/RFP/17/2011 

Cerner Training and Adoption Proposal 

Issue date: July 13, 2011 

Submit Proposals to: 

Attn: Procurement and Services Manager 

Abu Dhabi Health Services Company (SEHA) 

P.O. Box 109090 

Abu Dhabi, UAE 

Tel: +971 2 632 7600 

Closing date and time: 

Proposals must be received by SEHA Procurement and Services Department 

No later than 10:00 a.m. on July 31, 2011 

SEHA-G/RFP/17/2011 Page 1 of 17

Contents 

I. BACKGROUND ....................................................................................................................................... 3 

II. DEFINITIONS AND TERMINOLOGIES ..................................................................................................... 4 

III. PURPOSE ............................................................................................................................................... 5 

IV. SCOPE OF SERVICES/DELIVERABLES ...................................................................................................... 5 

V. GENERAL TERMS & CONDITIONS…………………………………………………………………………………………………….7 

VI. APPENDIX 1 ............................................................................................................................................ 12 


I. BACKGROUND 

In June 2005 GAHS (predecessor to SEHA) signed a contract with Cerner to implement Cerner’s 

Millennium Health Information Systems across all SEHA facilities in Abu Dhabi. The implementation is a 

single database, enterprise build with minimal deviation or facility specific configuration. On March 31, 

2010 SEHA signed an Enterprise Agreement with Cerner which includes, among other things, licenses for 

all applications in the Cerner Middle East catalogue. 

The Abu Dhabi Health Services Company, PJSC (SEHA) has implemented Cerner’s Health Information 

System (HIS) in the following facilities: 

Al Corniche Hospital; 

Al Ain Hospital; 

Al Rahba Hospital; 

Al Mafraq Hospital; 

Al Gharbia Medical Region; 

Tawam Hospital; 

Sheikh Khalifa Medical City (SKMC); 

22 Ambulatory Health Clinics (AHS) 

In addition SEHA is currently planning / implementing Cerner Millennium Health Information System 

(HIS) at the following facilities/ regions: 

Three additional AHS facilities Scheduled throughout 2011 

For more information about SEHA, please see Appendix A or visit our website at www.seha.ae. 

SEHA has worked with Cerner and other third party vendors to implement the following applications: 

A. Cerner Health Information System (HIS) Application Products 

I. Administrative Solutions 

Core (Basic Location Structure) 

Enterprise Master Patient Index (EMPI) 

Enterprise Registration Management (ERM) 

Enterprise Scheduling Management (ESM) 

Medical Record Management (Profile) 

Emergency Room Triage & Tracking (FirstNet) 

Clinical Reporting 

Supply Chain-ProCure (at selected sites) 

II. Financial Solutions 

Charge Services (Charge Master) 

III. Clinical/Departmental Solution: 


Anatomic Pathology (PathNet AP) 

Blood Bank Transfusion (PathNet BB) 

General Lab (PathNet GL) 

Microbiology (PathNet Micro) 

Pharmacy (PharmNet Inpatient) 

Pharmacy Outpatient (PharmNet Retail) 

Radiology Management (RadNet) 

OR Management (SurgiNet) 

PACS (Rahba, Corniche, Mafraq, Al Gharbia, AHS) 

Central PACs Archive 

IV. Order Entry, Results Review, Documentation 

CareNet 

- Documentation Management 

- Orders Management (Power Orders) 

- Medication Integration (Medication Order Entry) 

eMAR (Electronic Medication Administration Report) 

Result Review (PowerChart) 

Physician Documentation (PowerNote) 

ED Documentation (PowerNote - ED Specific Content) 

Custom Views (M-Pages) 

Health Maintenance 

V. Business Intelligence 

Data Warehouse (PowerInsight) 

B. Cerner Applications on the 2011, 2012 Implementation Roadmap 

Critical Care (INet/IAware) 

Bedside Medical Devices Interfaces (BMDI) 

PowerChart Maternity 

Billing / Revenue Cycle Application (ProFit) 

Genomics (PathNet Helix) with Cytovision Interface 

Transplant (PathNet HLA) 

Infection Control 

Hand Held Specimen Collection 

II. DEFINITIONS AND TERMINOLOGIES 

For the purpose of this RFP, the terms below apply. 

"Government" means the Government of Abu Dhabi. 

“Contract” means the signed agreement between SEHA and the selected Vendor to perform 

activities in relation to this RFP. 

“SEHA” means Abu Dhabi Health Services Company, P.J.S.C.. 


“Subject Matter Expert (SME)” – Person who is an “expert” in a particular software 

application and/or clinical practice area. 

"Project" means the work specified in this RFP. 

III. PURPOSE 

SEHA is seeking proposals from experienced vendors to assist in implementing a comprehensive training 

and adoption program to be used across all SEHA facilities. The program must maximize the investment 

SEHA has made in the HIS system and ensure consistency of use across all facilities. 

IV. SCOPE OF SERVICES/DELIVERABLES 

The selected vendor will be required to provide recommendations and deliver turnkey content within 

the following areas: 

DELIVERABLES 

A. Proposed Strategy 

a. Describe your proposed education and adoption strategy for a multiple hospital/clinic environment 

(single database). 

b. Describe how you will use multiple learning methods and technologies to create a cohesive SEHA 

strategy. 

c. Provide detail on how your proposal will enhance end user adoption and satisfaction. 

d. Describe how the offering impacts or correlates to patient care and patient safety 

e. Describe how the proposed learning/adoption strategy optimizes the existing investments in the 

HIS system. 

f. Describe how the strategy impacts the optimization of coding and correlates to enhance revenue. 

B. Communication and Project Branding 

a. Describe how you would position or brand this offering as an enterprise learning initiative. 

b. How will you work with SEHA to build a project governance and escalation structure? 

c. How will you work with SEHA to build a communication strategy for leadership and staff? 

d. How will you work with SEHA to develop new policies that may be required to maximize our use of 

the Cerner applications? 

e. Describe the communication process in detail and the tools used to achieve affective 

communication. 

f. Describe how policies and procedures can be implemented and used within our Marketing and 

Professional Development department. 

C. Learning Solution Design 


a. Explain your use of “simulator” technology or other methods that provide users with a true handson 

experience. 

i. Emphasis should be placed on physician documentation, nursing documentation, CPOE, 

registration and scheduling 

b. Describe how you would develop reference materials customized to the SEHA Cerner 

implementation. 

c. Detail how the proposed learning materials will look and work exactly like our live applications. 

d. Describe how the proposed materials, built for SEHA, will be specific to the roles within our 

organization (e.g. nurses, schedulers, physicians). 

e. Describe how the learning materials you build for SEHA will incorporate our specific workflows and 

best practices. 

i. It’s important that your response focus on the modules listed in the Background Section 

Part A Sub-Section IV. Your response should include: 

Five physician workflows relative to CPOE, documentation and other common 

physician activities. 

Five nursing workflows relative to documentation and other common nursing 

activities. 

Two common registration workflows 

Two common scheduling workflows 

f. Does your technology include role plays, exercises and scenarios for end-user training? 

g. Does your technology provide for the ability to create WBT, CBT or video training or FAQs? 

h. Describe the standard learning method for “Trainers” conducting ‘Train the Trainers” courses, 

presentation skills and SME for Trainers. 

i. Describe how the training design can incorporate interfaces with other core systems, for example 

billing, coding and other medical devices. 

j. Do you have experience working in and/or developing training materials for customers in the 

Middle East? 

k. Can you develop learning materials (both written and audio) in languages other than English, for 

example Arabic? 

l. Describe your capabilities to create a system that allows for our own materials to be posted to a 

learning portal. This could include: 

a. PowerPoint presentations 

b. Workflow diagrams 

c. Policies and Procedures 

D. Learning Delivery Technology 

a. Describe your proposed concept of a “learning portal”. 

b. How will our users get on demand and remote access to their learning materials? 

o Detail your logon security architecture 

c. Do you support single sign on (SSO) technologies? 

d. Explain how the proposed solution recognizes users by role for access to learning materials and 

assigned curriculums. 

e. What is the “user experience” for accessing and using the learning materials? 

f. Describe your method of pre and post training assessment – are there any prerequisites such as 

windows skill, typing speed, English skills? If there are prerequisites do you offer training in these 

areas? 

g. Do you offer assistance with training logistics such as scheduling physicians and nurses, identifying 

training locations and availability? 


h. How will you interface or leverage our Oracle ERP system? 

E. End User Support Strategy 

a. Describe your end user support structure. 

b. What do you propose in regard to Cerner application certification? 

c. How will you work with our staff to become self-sufficient after the initial rollout? 

d. Do you provide go-live support for end users? 

e. How will you select/assign staff to conduct training at SEHA? 

f. How do you ensure your staff has the knowledge, experience and/or clinical background to deliver 

affective training programs at SEHA? 

g. Do you have a local presence within the UAE? 

G. Tracking Reporting and Measurement 

a. What tools do you propose for tracking such things as course completion data? 

b. How do you propose to measure improvement in employee proficiency? 

c. How will we know if employees have completed their learning and that they are able to 

successfully use the Cerner application within their job roles, i.e., competency testing? 

d. Do you provide Dashboard reporting? 

e. Can you report on courses completed by user? 

f. Can you report on courses not completed or past due by user? 

g. Can you roll up reports by various departments and/or organizations? 

h. Do you provide executive level reports that roll up summary data? 

i. Are you able to output reports or data that we can load into Oracle’s HR modules? 

j. Will you help SEHA acquire CEU’s or CME’s for users? 

k. Describe the end-users training feedback process. 

l. Describe the process of identifying training gaps. 

m. Describe how the user adoption will be tracked and monitored. 

o Can this be tie to user Performance appraisal system (Oracle)? 

n. Do you have a method to track no shows? 

o. Describe your method of retraining users and criteria for retraining users. 

F. Sustainability and Maintenance 

a. What is your commitment to maintain our learning materials as we get new product releases 

and/or change our workflows over the next five (5) years? 

b. What is your commitment to maintain the delivery mechanism (i.e., learning portal) for the 

learning materials? 

c. How do you address advanced learning (such as “master level” courses) for key employees as our 

knowledge and use of the system expand? 

d. How will you help SEHA ensure we retain user proficiency over the next five (5) years? 

e. How will you maintain/update our Oracle ERP system for such things as: 

i. Assigning curriculums to new hires 

ii. Assigning new curriculums for users changing job roles 

iii. Deleting access for employees 

f. How do you handle updates to your learning portal? 

g. What are the SEHA and facility resource commitments for maintaining and enhancing the live 

system? 


i. Required dedicated staff 

ii. Estimated weekly time commitment 

h. Describe your preferred method for controlling the training environment standards by site such as 

standard training room, number of seats, training room arrangements. 

i. Describe process for new hires and align training with Professional Development (HR) 

I. Award 

This project will be awarded through a formal contractual agreement. The agreement will be developed 

jointly by SEHA and the Vendor based on the scope described in the RFP, the bidder’s offer, and RFP’s 

terms and conditions. Each party shall assume responsibility for any legal fees incurred in the 

preparation of the agreement. 

(10% Performance Guarantee of the total award value to be submitted upon signing the contract with 

the awarded bidder) 

Bidders requesting advanced payments will be required to submit a bond of equal amount issued by a 

UAE Bank with one (1) year validity. 

A. Proposal Submission 

SEHA discourages overly lengthy and costly proposals; however, in order for SEHA to evaluate proposals 

fairly and completely, bidders must follow the format set out in this RFP and provide all requested 

information. Bidders should submit a sealed technical proposal containing one (1) original, four (4) 

copies, and one (1) electronic copy on a CD in Microsoft Word format; and a separate sealed cost 

proposal containing one (1) original and one (1) copy. The language of the proposal shall be English. 

B. Commercial Proposal 

All costs and expenses incurred by the Bidder, whether direct or indirect, in relation to or in connection 

with the preparation, discussion and/or negotiation of the Offer or review of the RFP, including, without 

limitation, all costs and expenses associated with attending any clarification meetings and site visits, 

shall be borne by the Bidder. 

(5% Bid Bond of the total RFP value to be submitted as a Bank Guarantee, valid for 120 days) 

a. Proposal Preparation Costs 

Bidders are solely responsible for their own expenses in preparing proposals and/or for subsequent 

negotiations with SEHA, if any. If SEHA elects to reject all proposals, SEHA will not be liable to pay 

and/or reimburse any bidder for any claims, whether for costs or damages incurred by the Bidder with 

respect to the preparation, evaluation and/or submission of the proposal. 

C. Closing Date and time 

The proposal must be submitted by the closing date and time specified on the cover page of this RFP. 


D. Delivery of Proposals 

All proposals must be delivered or mailed to the address specified on the cover page of the RFP. 

Proposals sent by facsimile or e-mail or unsolicited proposals will not be accepted. 

E. Late Proposals 

Proposals will only be considered if they are received by the closing date and time as stated within the 

RFP. Late proposals will not be accepted and will be returned un-opened to Bidders. 

F. Irrevocability of Proposal 

By submission of a clear and detailed written notice, the bidder may amend or withdraw its proposal 

prior to the closing date and time. However, upon the elapse of the closing date and time, all proposals 

become irrevocable. By submission of a proposal, the Bidder agrees that should his/her proposal be 

deemed successful, the Bidder will enter into a contract with SEHA. 

G. Validity of Proposal 

Proposals shall remain valid for a period of 120 calendar days from the RFP’s closing date. 

H. Currency and Taxes 

Prices quoted are to be in United Arab Emirate’s Dirham (AED) inclusive of tariffs and/or taxes, where 

applicable. 

II. SEHA’s Rights and Options 

SEHA expressly reserves the right to: 

A. Modify, amend, or substitute the RFP at any time. 

B. Cancel the RFP. 

C. Issue additional instructions or requests to prospective bidders. 

D. Conduct investigations about the qualifications and experience of responsive bidders. 

E. Request additional information from selected bidders if deemed necessary for the 

proposal evaluation or award selection. This may include asking bidders to present their 

proposals to SEHA Management. 

F. Waive any irregularities in received proposals. 

G. Discuss or negotiate with selected bidders proposal’s terms and conditions. 

H. Accept or reject any or all proposals, including awarding all or part of the required 

services without issuing further solicitations. 

I. Procure services specified in the RFP by any other means. 

J. Accept other than the lowest fee proposal and shall not be bound to give any reasons 

for non-acceptance of any proposal it may receive. 

K. Have and retain all copies of proposals or information submitted to support a proposal. 


L. Require the selected Bidder to participate in negotiations on the terms and conditions 

of a contract and to submit revisions, including price revisions that may result from such 

negotiations. 

M. The proposal, once evaluated, shall be considered a public record except for the 

material that the Bidder specifically requests to be considered a “trade secret”. 

III. RFP Follow-up Communications 

Amendments, changes, and clarifications to the RFP will be disseminated electronically to bidders who 

indicate their intent to bid. SEHA will not be responsible for any outcomes resulting from verbal 

communications regarding the RFP. Prospective bidders are requested to send their Intent to Bid to the 

procurement and services department at SEHA by the date indicated in the RFP posting to ensure 

receiving RFP related communications. 

All questions regarding this RFP must be submitted electronically in writing to the contact person(s) 

specified on the cover page of the RFP. All questions must reference the exact RFP page. SEHA will 

disseminate responses to submitted questions to all responsive bidders electronically. Comments or 

questions regarding the content or requirements in this RFP should be submitted by the deadline 

specified in the RFP posting. SEHA reserves the right to determine at its sole discretion, the appropriate 

and adequate response to all comments. 

IV. Presentation of Offers 

SEHA may, at its own discretion, invite the top three short-listed bidders to present their proposals to a 

SEHA panel. The purpose of the presentation is to clarify any ambiguities in the proposal and help SEHA 

evaluation team in the selection process. 

V. Evaluation Criteria and Process 

SEHA will conduct a fair, impartial, and comprehensive evaluation of all complete proposals in 

accordance with the criteria set forth below. Proposal evaluation will be conducted by a SEHA appointed 

team based on the requirements stated in this RFP. Award will be made to the bidder with the highest 

scores. 

The Offer will be evaluated on the basis of overall value for money, price, qualifications, past experience 

in providing similar services and degree of compliance with the provisions in the RFP. SEHA may also 

review and check any references provided by the bidder as part of the evaluation process. 

Notwithstanding the foregoing, SEHA reserves the right to at any time: (i) accept or reject the Offer 

without explanation or justification for any reason whatsoever; or (ii) terminate the bidder selection 

process without explanation. 

I. Evaluation Criteria 

Proposals will be evaluated is as follows: 

Technical Review – 70% of total 

Cost Proposal – 30% of total 


B.1. Technical Qualifications 

Technical qualifications of bidders will be given a weight based score as detailed below. This will be 

calculated at 100% but weighted as 70% of the total proposal. The other 30% will be based on the cost 

proposal submitted under separate cover. SEHA will look at the following areas during the technical 

evaluation process: 

A. Understanding of Requirements and Quality (5%). We will evaluate the proposal based on the 

following guidelines: 

Coverage of all areas identified in this RFP; 

Understanding of scope of services, deliverables, and project approach; and 

Adherence to RFP terms and conditions. 

Clarity, soundness and thoroughness of approach in delivering services outlined in the 

RFP; 

Efficiency and timeliness of execution of RFP requirements; and 

Clarity of deliverables 

B. Quality of Proposed Offering (95%). We will assess the quality of the proposed offering by 

reviewing applicability of the proposed approach to: 

Deliverables Weight (%) 

Proposed Strategy 25 

Communication and Project Branding 5 

Learning Solution Design 25 

Learning Delivery Technology 10 

End User Support Strategy 10 

Tracking Reporting and Measurement 10 

Sustainability and Maintenance 10 

Total 95% 

B.2. Cost Proposal 

The costs presented here should account for an enterprise solution representing the facilities detailed in 

Section I - Background. The cost should account for the design, development, implementation and 

maintenance of a five year commitment. 

Cost proposals should clearly annotate the development costs described in Section IV Scope of 

Services/Deliverables, specifically Parts A and C of the Deliverable Table. The costs should be based on 

the following scope: 

Five physician workflows relative to CPOE, documentation and other common physician 

activities. 

Five nursing workflows relative to documentation and other common nursing activities. 

Two common registration workflows 

Two common scheduling workflows 


The Cost Proposal will account for 30% of the total score. 

SEHA will ensure that the weights of each section are applied to the proposals. 

Calculation example: 

Criteria Raw Score Weight Score 

Technical Score 90 0.7 63 

Cost Score 25 0.3 7.5 

Final Score 70.5 

Terms and Conditions 

By submitting a proposal the Bidder agrees to the terms and conditions of this RFP, including 

the General contract terms and conditions (Attachment 1). Consultants who have obtained the 

RFP electronically must not alter any portion of the document; to do so will invalidate the 

proposal. Conditional offers or offers containing bidder’s conditions in conflict with RFP’s 

terms and conditions will not be considered. 

Abu Dhabi Health Services Company PJSC 

Appendix 1 

Abu Dhabi Health Services Company PJSC (SEHA, meaning health in Arabic) is a public joint stock 

company (PJSC) wholly-owned by the Government of Abu Dhabi. Prior to 2007, government owned 

health care facilities in the Emirate of Abu Dhabi were managed by the General Authority for Health 

Services (GAHS). In 2007, the Abu Dhabi Government issued two laws concerning the restructuring of 

healthcare provision in the Emirate. Law No 1 of 2007 regarding the establishment of Health Authority – 

Abu Dhabi (HAAD) and Law No 10 of 2007 regarding the establishment of Abu Dhabi Health Services 

Company as a P.J.S.C.). SEHA is responsible for the ownership and operational aspects of healthcare 

facilities and HAAD is responsible for regulating the provision of healthcare in the Emirate and 

implementing the Emirate’s healthcare policy. SEHA currently owns and operates thirteen hospitals, 

fifty-seven ambulatory healthcare centers, three maternal and child health centers, three specialized 

dental centers, one center for autism and 5 specialized facilities (rehab, blood bank, herbal center). Six 

of SEHA’s hospitals are managed by international healthcare firms through long-term management 

service agreements (MSAs). Tawam Hospital, Al-Rahba Hospital, Corniche Hospital, and Sheikh Khalifa 

Medical City are accredited through the Joint Commission International Accreditation (JCIA) program. 

Facility Description Bed Capacity 

SKMC Tertiary hospital 770 

Corniche Hospital Maternity hospital 235 

Al Mafraq Hospital Tertiary hospital 430 

Al Rahba Hospital Community hospital 110 

Tawam Hospital Tertiary hospital 445 

Al Ain Hospital Secondary hospital 424 

Al Gharbia Medical Region A group of six community hospitals/clinics 


- Madinat Zayed 102 

- Al Mirfa 20 

- Al Silaa 31 

- Ghayathi 30 

- Delma 17 

- Liwa 

Total 2,614 

Attachment 1: General Contract Terms and Conditions 

The following terms and conditions will be incorporated in the foreseen contractual agreement between 

SEHA and the selected Vendor. 

1. Governing Law: This Contract shall be governed in all respects by the laws of the United Arab 

Emirates and the laws of the Emirate of Abu Dhabi and any dispute hereunder shall be subject to the 

exclusive jurisdiction of the courts of the Emirate of Abu Dhabi. 

2. Independent Vendor: In performing the tasks described in the Contract, the Vendor is considered 

an independent Vendor and shall be wholly responsible for the work to be performed under the 

Contract and for the supervision of its employees. The Vendor shall, at its own expense, secure all 

personnel required in performing the services under this Contract. Such employees shall not be 

employees of, or have any individual contractual relationship with SEHA. 

3. Key Personnel: The Vendor shall not substitute key personnel, including interim management staff, 

assigned to the performance of this contract without SEHA’s prior written approval. Vendor should 

also provide the CVs of Personnel assigned to the project with the project plan. 

4. Subcontracting: The Vendor shall not subcontract any portion of the work to be performed under 

this contract without the prior written approval of SEHA. 

Performance and Default: If, through any cause, the Vendor shall fail to fulfill in timely and proper 

manner the obligations under this Contract, SEHA shall thereupon have the right to terminate this 

contract by giving written notice to the Vendor and specifying the effective date thereof. In that 

event, all completed or uncompleted deliverable items under this contract prepared by the Vendor 

shall, at the option of SEHA, become its property, and the Vendor shall be entitled to receive just 

and equitable compensation for any satisfactory work completed on such materials. 

Notwithstanding, the Vendor shall not be relieved of liability to SEHA for damages sustained by 

SEHA by virtue of any breach of this Contract, and SEHA may withhold any payment due the Vendor 

for the purpose of setoff until such time as the exact amount of damages due SEHA from such 

breach can be determined. 

In case of default by the Vendor, SEHA may procure the services from other sources and hold the 

Vendor responsible for any excess cost incurred thereby. SEHA reserves the right to require a 

performance bond or other acceptable alternative performance guarantees from successful bidder 

without expense to SEHA. 

In addition, in the event of default by the Vendor under this contract, SEHA may immediately cease 

doing business with the Vendor, immediately terminate for cause all existing contracts SEHA or its 


facilities has with the Vendor, and de-bar the Vendor from doing future business with SEHA or its 

facilities. 

If the Vendor files a petition for bankruptcy or if a judgment of bankruptcy is entered by or against 

the Vendor, SEHA may immediately terminate, for cause, this contract and all other existing 

contracts the Vendor has with SEHA or its facilities, and de-bar the Vendor from doing future 

business with SEHA or its facilities. 

5. Force majeure: If as a result of Force Majeure (e.g. war, hostile foreign action, nuclear explosion, 

riot, strikes, civil insurrection, earthquake, hurricane, tornado, or other catastrophic natural event or 

act of God) either Party is rendered unable, wholly or in part, to carry out its obligations under this 

Contract, then the obligations of the Party giving such notice, so far as and to the extent that the 

obligations are affected by such Force Majeure, shall be suspended during the continuance of any 

inability so caused and for such reasonable period thereafter as may be necessary for the Party to 

put itself in the same position that it occupied prior to the Force Majeure, but for no longer period. 

The Party claiming Force Majeure shall notify the other party of the Force Majeure promptly after 

the occurrence of the facts relied on and shall keep the other Party informed of all significant 

developments. Such notice shall give reasonably full particulars of the Force Majeure, and also 

estimate the period of time which the Party will probably require to remedy the Force Majeure. The 

affected Party shall use all reasonable diligence to remove or overcome the Force Majeure situation 

as quickly as possible in an economic manner. If such circumstance of Force Majeure continues in 

effect for a continuous period of 180 days or more either party may terminate this Contract 

forthwith by notice in writing to the other. 

6. Suspension: SEHA shall have the right to suspend partly or as a whole at any time the performance 

of the SERVICES. In such event, SEHA shall determine if any extra payment is to be made to the 

Vendor in respect of such suspension. The Vendor shall bind himself not to suspend or delay partly 

or as a whole for any reason the performance of the Services notwithstanding any dispute arising 

between him and SEHA. 

7. Termination: SEHA may terminate this Contract at any time by thirty (30) days notice in writing 

from SEHA to the Vendor. In that event, all completed or uncompleted deliverable items prepared 

by the Vendor under this contract shall, at the option of SEHA, become its property. If the contract 

is terminated by SEHA as provided herein, the Vendor shall be paid for services satisfactorily 

completed, less payment or compensation previously made. 

8. Inspection and Acceptance: SEHA shall provide the Vendor with any information reasonably 

required for the performance of the services within a reasonable time of the Vendor's request 

provided that the Vendor shall at all times give adequate notice of its requirements to SEHA. No 

inspection or failure to inspect on the part of SEHA or no approval, consent, instruction or 

recommendation given by SEHA shall release the Vendor from its obligations or liabilities under this 

Contract or at law. 

9. Payment Terms: Payment terms are Net not later than 40 days after receipt of correct invoice(s) or 

acceptance of services, whichever is later, or in accordance with any special payment schedule 

identified in the RFP. Payments are made by check or wire transfer only. 


10. Taxes: The Vendor shall be liable for all taxes, imposts, duties, withholding taxes, charges or other 

assessments of whatsoever nature, whether levied by the Government of Abu Dhabi or the UAE, or 

any other Government elsewhere. 

11. Confidentiality: All information, data, methods, instruments, documents, studies or reports given to 

or prepared or assembled by the Vendor under this contract shall be kept as confidential and not 

divulged or made available to any individual or organization without the prior written approval of 

SEHA. Vendor should also sign non disclosure agreement with SEHA. 

12. Personnel Data: In the event of the Vendor and its Agents are permitted access to personal data 

held by SEHA for any reason or are supplied with or otherwise provided personal data by SEHA for 

any purpose the Vendor and its agents shall: 

a. use and/or hold such personal data only for the purposes and in the manner directed by 

SEHA and shall not otherwise modify, amend or alter the contents of such personal data or 

disclose or permit the disclosure of such personal data to any third party unless specifically 

authorized in writing by SEHA and shall take all such steps as may be necessary to safeguard 

such personal data; 

b. comply in all respects with Applicable Law and the instructions of SEHA issued to the Vendor 

from time to time and shall not do or permit anything to be done which might contravene 

SEHA's instructions; 

c. Return the personal data to SEHA on termination of this Contract. 

13. Care of SEHA Property: The Vendor agrees that it shall be responsible for the proper custody and 

care of any property furnished it for use in connection with the performance of this contract or 

purchased by it for this contract and will reimburse SEHA for loss of damage of such property. 

14. Copyright: No deliverable items produced in whole or in part under this Contract shall be the 

subject of an application for copyright by or on behalf of the Vendor. 

15. Access to Persons and Records: The Vendor shall grant SEHA Auditors access to contract personnel 

and contract if requested by SEHA. The Vendor shall retain all related contract records for a period 

of three years following completion of the contract. 

16. Assignment and Subcontracting: The Vendor shall not without the prior written consent of SEHA 

assign, sub-contract, transfer or otherwise dispose of any part of its rights or obligations under this 

Contract. If the Vendor shall be permitted to appoint any sub-Vendors the sub-contract will include 

a provision specifically giving the right to the Vendor to assign the sub-contract to SEHA (and the 

Vendor agrees to make such assignment in accordance with SEHA’s instructions). Such appointment 

shall be without prejudice to the Vendor's obligations under this Contract and the Vendor shall be 

responsible for and actively supervise its sub-Vendors. If requested by SEHA, the Vendor shall 

promptly provide SEHA with copies of any sub-contracts. In the event that the Vendor appoints a 

sub-Vendor it shall warrant that such sub-Vendor is fully equipped experienced qualified organized 

and financed to undertake the work contracted to it. 

SEHA shall not assign, transfer or otherwise dispose of its rights or obligations under this Contract 

without the consent of the Vendor, which consent shall not be unreasonably withheld. 

17. Compliance with Laws: The Vendor shall comply with all pertinent UAE laws, codes, rules, 

regulations, and licensing requirements that are applicable to the conduct of its business. 


18. Indemnities and Insurance: The Vendor shall keep SEHA indemnified against claims, actions or 

proceedings brought or instituted against SEHA, by any of his employees or any other third party in 

connection with, relating to, or arising out of the performance of the services under this Contract. 

The Vendor will at all times be solely responsible for any instance of professional malpractice, i.e. 

damage arising out of bodily injury or mental injury to or death of any personnel caused by or 

alleged to have been caused by any negligent act of commission or omission including refusal to 

perform a duty, error, failure, negligence in the services rendered or which should have been 

rendered by the Vendor or any of its personnel or other Vendors. 

The Vendor shall indemnify SEHA against any liability for any accident, death or injury to any person 

(including the servants and agents of SEHA) or against any loss of or damage to any property 

belonging to SEHA, its servants or agents which shall arise out of the performance of the services 

under this Contract and against all costs, claims, demands and damages involved therewith. 

During the term of the contract, the Vendor at its sole cost and expense shall provide commercial 

insurance of such type and with such terms and limits as may be reasonably associated with the 

contract. As a minimum, the Vendor shall provide and maintain the following coverage; where 

applicable: 

a. Malpractice Insurance 

b. Worker’s Compensation covering all of Vendor’s employees who are engaged in any work 

under the contract. If any work is subcontracted, the Vendor shall require the subVendor to 

provide the same coverage for any of its employees engaged in any work under the 

contract. 

c. Commercial General Liability 

d. Automobile Liability Insurance, to include liability coverage, covering all owned, hired and 

non-owned vehicles, used in connection with the contract. 

e. Health insurance. 

All deductibles or liabilities in excess of the indemnities provided under the insurance arranged by 

the Vendor shall be for the account of and paid by the Vendor. 

SEHA shall not accept any responsibility whatsoever for any loss of or damage to any property or 

personal effects belonging to the Vendor’s employees. 

19. Advertising: The Vendor shall not use any work assignment or contract in relation to this RFP as 

part of any news release or commercial advertising. 

20. Entire Agreement: This contract and any documents incorporated specifically by reference in the 

contract represent the entire agreement between the parties and supersede all prior oral or written 

statements or agreements. 

21. Amendments: The agreed contract for the project may be amended only by written amendments 

duly signed by SEHA and the Vendor. 

22. Outsourcing: The Vendor shall not outsource any portion of the contract to a third party without 

SEHA’s prior approval. 

23. Delay: The In the event that the successful bidder fails to process the contract documents within a 

maximum of 10 working days from date of award. The penalty for late delivery is set at 2.5% of the 


total cost per week or part of a week for up to (4) weeks (Maximum penalty is 10%). Delivery dates 

should be clearly mentioned including any procedure required for obtaining license etc. 

24. Documentation & Handover procedure: Vendor should provide the installation and configuration 

documentation apart from manuals. Vendor should handover and provide knowledge transfer after 

completion of project. 

25. Spare parts Availability: Vendor should make sure that the spare parts of equipments purchased 

should be available at least for 5 years. 

END OF RFP DOCUMENT

Cerner Training and Adoption Proposal - SEHA

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