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cL<br />
4.5 “Customer Focus”<br />
in Copy<br />
We show our customer focus<br />
through simple, appealing copy.<br />
corporate Language<br />
This means:<br />
» directly addressing customers in copy wherever possible<br />
» balanced mix of “you” and “we”<br />
» personal, friendly approach<br />
» active, pictorial formulation<br />
» many examples<br />
» no distant, abstract formulation<br />
key words<br />
comprehensive | close service network | try products out | nearby | partnering | accessible |<br />
fast / quick | happily | simple / uncomplicated | available | local | there for you | convenient |<br />
partner for professionals | best global service network | responsible | years of experience |<br />
carefree | closely connected | test yourself | team spirit | you’re welcome<br />
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