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CD Manual - Extranet - Palfinger

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cL<br />

4.5 “Customer Focus”<br />

in Copy<br />

We show our customer focus<br />

through simple, appealing copy.<br />

corporate Language<br />

This means:<br />

» directly addressing customers in copy wherever possible<br />

» balanced mix of “you” and “we”<br />

» personal, friendly approach<br />

» active, pictorial formulation<br />

» many examples<br />

» no distant, abstract formulation<br />

key words<br />

comprehensive | close service network | try products out | nearby | partnering | accessible |<br />

fast / quick | happily | simple / uncomplicated | available | local | there for you | convenient |<br />

partner for professionals | best global service network | responsible | years of experience |<br />

carefree | closely connected | test yourself | team spirit | you’re welcome<br />

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