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2011<br />

wliuri angariSi<br />

ANNUAL REPORT


Sinaarsi<br />

jgufi <strong>sosiete</strong> <strong>Jeneralis</strong> Sesaxeb<br />

jgufis Sesaxeb<br />

zrdis strategia<br />

saerTaSoriso qseli<br />

menejmentis mimarTva<br />

sameTvalyureo sabWos Tavmjdomaris mimarTva<br />

generaluri direqtoris mimarTva<br />

bankis Sesaxeb<br />

istoria<br />

organizacia da mmarTveloba<br />

bankis strategia<br />

ZiriTadi movlenebi<br />

komerciuli angariSi<br />

komerciuli saqmianoba<br />

perspeqtiva<br />

riskebis angariSi<br />

finansuri angariSi<br />

auditis daskvna<br />

adamianuri resursis marTva da treningi<br />

korporaciuli socialuri pasuxismgebloba<br />

sakontaqto informacia<br />

danarTi<br />

4<br />

9<br />

14<br />

30<br />

38<br />

44<br />

50<br />

59<br />

68<br />

72<br />

78<br />

CONTENTS<br />

SOCIETE GENERALE GROUP<br />

Presentation<br />

Strategy<br />

International Network<br />

THE WORD OF MANAGEMENT<br />

Letter from the Chairman of the Supervisory Council<br />

Letter from the Chief Executive Officer<br />

THE PROFILE OF THE BANK<br />

History<br />

Organization and Governance<br />

The Bank’s Strategy<br />

Major Events<br />

COMMERCIAL REPORT<br />

Commercial Activities<br />

Outlook<br />

RISK REPORT<br />

FINANCIAL REPORT<br />

AUDIT REPORT<br />

HR AND TRAINING<br />

CORPORATE SOCIAL RESPONSIBILITY<br />

CONTACTS<br />

APPENDICES<br />

Photos & Design by NEPIstudio<br />

2011<br />

wliuri angariSi<br />

ANNUAL REPORT


jgufis Sesaxeb<br />

strategia<br />

saerTaSoriso qseli<br />

Presentation<br />

Strategy<br />

International Network<br />

jgufi „<strong>sosiete</strong> Jenerali“<br />

SOCIETE GENERALE GROUP<br />

Annual Report 2011<br />

informacia jguf „<strong>sosiete</strong> <strong>Jeneralis</strong>“ Sesaxeb<br />

jgufis Sesaxeb<br />

„<strong>sosiete</strong> Jenerali“ erT-erTi mowinave evropuli safinanso jgufia. universaluri, diversificirebuli<br />

sabanko modelis wyalobiT, jgufi warmatebiT uTavsebs erTmaneTs finansur simtkices da ganviTarebis<br />

mdgrad strategias. jgufis saboloo mizania, iyos „urTierTobebze orientirebuli“ banki, bazris<br />

lideri, maqsimalurad dauaxlovdes momxmarebels da gamoirCeodes umaRlesi donis profesionalizmi-<br />

Ta da momsaxurebis xarisxiT.<br />

jgufis 159,000-ze meti TanamSromeli msoflios 77 qveyanaSi 33 milionze met klients emsaxureba. „<strong>sosiete</strong><br />

<strong>Jeneralis</strong>“ TanamSromlebi fizikur pirebs, kompaniebsa da dawesebulebebs sakonsultacio da sxva<br />

momsaxurebas sami ZiriTadi biznesxaziT uweven. esenia:<br />

n sacalo sabanko momsaxureba safrangeTSi „<strong>sosiete</strong> <strong>Jeneralis</strong>“ filialebis, „kredit diu nordisa“<br />

da „bursoramas“ qselebis meSveobiT;<br />

n saerTaSoriso sacalo sabanko momsaxureba (centraluri da aRmosavleTi evropa, ruseTi, xmelTaSua<br />

zRvis auzi, afrika, azia da safrangeTis arakontinenturi teritoriebi);<br />

n korporaciuli da sainvesticio momsaxureba da sabanko, safinanso da sabazro saqmianobis farTo<br />

speqtri.<br />

„<strong>sosiete</strong> Jenerali“ erT-erTi mowinave jgufia specializebuli safinanso momsaxurebis, dazRvevis, individualuri<br />

momsaxurebis da globaluri investiciebis marTvisa da momsaxurebis sferoSic.<br />

SOCIETE GENERALE GROUP PRESENTATION<br />

Presentation<br />

Société Générale is one of the leading financial services groups in Europe. With its diversified universal banking model,<br />

the Group combines financial stability and a sustainable growth strategy with the ambition of being the relationshipfocused<br />

bank, a leader in its markets, close to its customers, and recognized for the quality and the commitment of its<br />

teams.<br />

The Group has over 159,000 employees across 77 countries, who serve more than 33 million customers across the<br />

globe. Société Générale’s teams offer advisory and other services to individual customers, companies, and institutions<br />

as part of three main business lines:<br />

n Retail Banking in France under the Société Générale, Credit du Nord and Boursorama brands.<br />

n International Retail Banking, which is present in Central and Eastern Europe, Russia, the Mediterranean Basin,<br />

Sub-Saharan Africa, Asia and in the French Overseas territories.<br />

n Corporate and Investment Banking with its broad range of expertise in investment banking, finance and market<br />

activities.<br />

Société Générale is also a major player in the businesses of Specialized Financial Services and Insurance, Private Banking,<br />

Global Investment Management and Services.<br />

5


Annual Report 2011<br />

zrdis strategia<br />

rTuli garemo pirobebis miuxedavad, „<strong>sosiete</strong><br />

Jenerali“ upirates mdgomareobaSi aRmoCnda<br />

soliduri frenCaizis da balansis gamo (saber-<br />

ZneTSi, italiaSi, irlandiaSi, portugaliasa<br />

da espaneTSi jgufis riskebi maRali ar iyo;<br />

amavdroulad, mas hqonda naRdi fulis didi<br />

rezervebi, Semosavlis miRebis kargi unari da<br />

saTanadod diversificirebuli riskebi); amas-<br />

Tan, „<strong>sosiete</strong> Jeneralma“ uecar cvlilebebze<br />

swrafi reagirebis unari gamoamJRavna, ris mowmenic<br />

zafxulis Semdeg gavxdiT (gansakuTrebiT<br />

es exeba dolariT gamoxatuli likvidurobis<br />

mkveTr vardnas da saxelmwifo valdebulebebis<br />

/savalo obligaciebis Rirebulebis Semcirebas).<br />

amave dros, jgufma gadawyvita daeCqarebina<br />

„<strong>sosiete</strong> <strong>Jeneralis</strong>“ gegmis „ambicia 2015“ ganxorcieleba<br />

da masSi saTanado Sesworebebi Seetana.<br />

Tumca, aRsaniSnavia, rom jgufis transformaciis<br />

ZiriTadi mimarTulebebi kvlav igivea,<br />

rac 2010 wlis strategiiT iqna gansazRvruli:<br />

SOCIETE GENERALE GROUP<br />

Growth Strategy<br />

n klientebis gaZliereba _ universaluri sabanko<br />

modeli, romelic fokusirebulia komerciuli<br />

saqmianobis sam ZiriTad sferoze (franguli<br />

qselebi, saerTaSoriso sacalo sabanko<br />

momsaxureba da sainvesticio sabanko saqmianoba);<br />

n riskebis mkacri marTva;<br />

n saoperacio modelis gardaqmna.<br />

2011 wlis zafxulSi garemos uecari cvlilebis<br />

gamo saWiro gaxda zogierTi proeqtis daCqareba<br />

da damatebiTi RonisZiebebis gatareba, Sedegad,<br />

jgufi apirebs:<br />

n Seamciros Tavisi balansi, gansakuTrebiT<br />

korporaciuli da sainvesticio sabanko saqmianobis<br />

sferoSi da Sekvecos likvidurobis<br />

moTxovnebi;<br />

n akontrolos ZiriTadi xarjebi;<br />

n daaCqaros saqmianobis portfelis optimizacia,<br />

gansakuTrebiT iSviaT resursebTan dakavSirebiT<br />

(kapitali da likviduroba).<br />

Against a difficult backdrop, Société Générale benefited from its solid franchises and balance sheet (limited exposure<br />

to sovereign risk in Greece, Italy, Ireland, Portugal and Spain, considerable cash reserves and earning power,<br />

risk diversification) and has shown its ability to adapt rapidly to sudden changes in the environment after the summer<br />

(particularly with the sharply reduced liquidity in dollars and decreased value of some sovereign bonds).<br />

At the same time, the Group decided to accelerate and adapt implementation of its Ambition SG 2015 strategic<br />

plan. However, the major strategic axes announced in June 2010 remain the pillars of the Group’s transformation:<br />

n Reinforcing a customer – oriented universal banking model, refocused on three core businesses (French Networks,<br />

International Retail Banking and Corporate and Investment Banking)<br />

n Maintaining strict risk management.<br />

n Transforming the operating model.<br />

The sudden change in the environment in the summer of 2011 meant certain projects had to be accelerated or additional<br />

actions had to be taken. As a result, the Group intends to:<br />

n Reduce the size of its balance sheet, particularly for Corporate and Investment Banking, and its liquidity requirements.<br />

n Control its cost base.<br />

n Speed up optimization of its activity portfolio, in particular in regard to scarce resources (capital and liquidity).<br />

universaluri sabanko strategia<br />

saerTaSoriso sacalo sabanko operaciebis ganyofileba 1998 wels Seiqmna; is miznad isaxavda „<strong>sosiete</strong><br />

<strong>Jeneralis</strong>“ qselis Seqmnas da ganviTarebas afrikaSi, axlo aRmosavleTSi da safrangeTis arakontinentur<br />

teritoriebze. im dros, aRniSnuli ganyofilebis amocana biznesis gaaqtiureba da samoqmedo arealis<br />

gafarToeba iyo. qselis gafarToeba ZiriTadad im qveynebSi igegemeboda, sadac sabanko seqtoris<br />

zrdis Zalian kargi perspeqtivebi arsebobda, magram amave dros „jgufi“ uars ar ambobda sxva gaCenil<br />

SesaZleblobebzec. Sedegad, „jgufi“ gascda centraluri da aRmosavleT evropis zonas da muSaoba daiwyo<br />

ZiriTad samizne regionebSi _ xmelTaSua zRvis auzis qveynebSi, centraluri da samxreT afrikis qveynebSi<br />

da safrangeTis arakontinentur teritoriebze.<br />

A universal banking strategy<br />

jgufi „<strong>sosiete</strong> Jenerali“<br />

The International Retail Banking Division was created in 1998 to develop and build on the network of Société Générale<br />

entities in Africa, the Middle East and the French overseas territories. The division’s ambitions at the time were to<br />

enhance its businesses and extend its operational sphere. Development was mainly focused on countries with real<br />

growth prospects in terms of banking services, but without dismissing the possibility of taking any opportunities that<br />

should arise. As a result, Central and Eastern Europe integrated the key target areas, alongside the Mediterranean<br />

Basin, Sub-Saharan Africa and the French overseas territories.<br />

7


wliuri angariSi 2011<br />

jansaRma poziciam da gonivrulma strategiulma arCevanma saerTaSoriso sacalo sabanko operaciebis<br />

ganyofilebas ganviTarebisa da mniSvnelovani zrdis saSualeba misca, ris Sedegadac man erT-erTi<br />

mowinave adgili daimkvidra sxvadasxva geografiul zonebSi da amJamad warmodgenilia:<br />

n centralur da aRmosavleT evropasa da ruseTSi;<br />

n xmelTaSua zRvis auzis qveynebSi;<br />

n afrikasa da safrangeTis arakontinentur teritoriebze;<br />

n aziaSi.<br />

saerTaSoriso sacalo sabanko momsaxurebis qseli:<br />

amJamad saerTaSoriso sacalo sabanko operaciebi 3 900 filialis meSveobiT xorcieldeba, sadac universaluri<br />

sabanko modeli adgilobrivi bazrebis specifikazea morgebuli. amis Sedegad, 37 qveyanaSi<br />

13.7 milion klients (fizikur pirebs, biznesebs, investorebs da asociaciebs) msxvili saerTaSoriso<br />

bankis produqtebisa da momsaxurebis farTo speqtriT sargeblobis SesaZlebloba eZleva.<br />

saerTaSoriso sacalo sabanko momsaxureba jguf „<strong>sosiete</strong> <strong>Jeneralis</strong>“ zrdis erT-erTi mamoZravebeli<br />

Zalaa. igi Tavisi saerTaSoriso saqmianobis gafarToebas 63,000 TanamSromlis Tavdadebuli Sromis<br />

Sedegad ganagrZobs. universaluri sabanko modeli „<strong>sosiete</strong> Jenerals“ saSualebas aZlevs, ganaviTaros<br />

Tavisi komerciuli saqmianobis yvela mimarTuleba, aqtiurad gamoiyenos sxvadasxva ganyofilebebSi<br />

momuSave eqspertebi da imoqmedos erTiani ZalisxmeviT.<br />

amave dros, saerTaSoriso saqmianobis Sedegad „<strong>sosiete</strong> Jenerali“ xels uwyobs im regionebis ganvi-<br />

Tarebas, sadac is muSaobs; es kidev ufro aZlierebs misi, rogorc socialuri pasuxismgeblobis mqone<br />

bankis reputacias.<br />

SOCIETE GENERALE GROUP<br />

The quality of its positions and its judicious strategic choices have helped International Retail Banking develop an<br />

extensive growth policy, making it one of the leading players in the geographic zones where it is present:<br />

n Central and Eastern Europe, and Russia;<br />

n The Mediterranean Basin;<br />

n Africa and the French overseas territories;<br />

n Asia.<br />

The International Retail Banking network:<br />

With a network of over 3,900 branches, the International Retail Banking division adapts the universal banking model<br />

to the specificities of its local markets. As a result, 13.7 million customers (individuals, businesses, institutional investors<br />

and associations) in 37 countries are able to benefit from the comprehensive range of products and services<br />

provided by a large international bank.<br />

International Retail Banking is one of the Group’s growth drivers and continues the organic growth and external<br />

development of its network via the commitment of its 63,000 employees. Its universal banking model enables it to<br />

work with all the Group’s business lines and expert divisions, thus boosting inter-Group synergies.<br />

At the same time, its international presence allows it to be a driving force in the development of the regions where it<br />

is present, which allows it to confirm the Group’s credentials as an actively responsible bank.<br />

sameTvalyureo sabWos Tavmjdomaris mimarTva<br />

generaluri direqtoris mimarTva<br />

menejmentis mimarTva<br />

THE WORD OF MANAGEMENT<br />

Letter from the Chairman of the Supervisory Council<br />

Letter from the Chief Executive Officer<br />

Annual Report 2011


Annual Report 2011<br />

LETTER FROM THE CHAIRMAN<br />

OF THE SUPERVISORY COUNCIL<br />

The banking sector is usually the first to react<br />

to social and political situation in the country.<br />

Despite the fact that during the post-crisis<br />

period and all through the last year operation<br />

of Georgian commercial banks was<br />

influenced by multiple internal and external<br />

factors, it can be stated with confidence that<br />

the banks have overcome the global crisis<br />

thanks to their robust liquidity and capital,<br />

as well as support of international financial<br />

institutions.<br />

This was proven by the data published by<br />

the National Bank of Georgia according to<br />

which the net profit of the banking sector increased<br />

up to GEL 323 million in 2011 (compared<br />

to GEL 156.3 in 2010), while the share<br />

of foreign capital in the total issued shareholder<br />

capital was 81.0%. The current high<br />

liquidity and increasing profit guarantee that<br />

the banking sector will fuel the country’s future<br />

economic growth.<br />

Forecasts made by analysts before the financial<br />

crisis completely differed from the<br />

reality resulting from the crisis. Thus, our<br />

future greatly depends on the changing and<br />

unstable world. At this stage, correct and<br />

adequate understanding of the past period<br />

will serve as a basis for designing well-considered<br />

and timely actions that would meet<br />

the needs of the whole banking sector, as<br />

well as Bank Republic and its clients.<br />

The year 2011 was marked with many important<br />

changes at Bank Republic. Triggered<br />

by the tough competition in the Georgian<br />

banking sector the Bank’s management has<br />

been changed, human resources have been<br />

retrained and new highly qualified staff has<br />

been hired. What remained unchanged was<br />

the tradition – devotion to clients, integrity<br />

and constant strive for innovations, resulting<br />

in the Bank’s quick progress and growing<br />

market share.<br />

Throughout the whole year, intensive work<br />

has been going on to offer clients new products<br />

and better conditions: interest rates for<br />

deposits and loans became more favorable<br />

and acceptable for clients and the service<br />

sameTvalyureo sabWos Tavmjdomaris mimarTva<br />

sabanko seqtori yvelaze adre reagirebs qveyanaSi<br />

Tu msoflioSi mimdinare nebismier socialur da<br />

politikur movlenaze. miuxedavad imisa, rom gasul<br />

welsac iseve, rogorc krizisis Semdgom wleb-<br />

Si, saqarTvelos komerciul bankebs kvlav uamravi<br />

saSinao Tu sagareo faqtoris gaTvaliswinebiT<br />

uxdebodaT funqcionireba, Tamamad SeiZleba iTqvas,<br />

rom qarTulma bankebma globaluri finansuri<br />

krizisi daZlies, rac maTi maRali likvidurobisa<br />

da kapitalis, aseve saerTaSorio finansuri institutebis<br />

xelSewyobis Sedegia.<br />

amis dasturia is, rom saqarTvelos erovnuli<br />

bankis monacemebiT sabanko seqtoris wminda mogeba<br />

2011 wels 323 mln. laramde gaizarda (2010 wels<br />

156.3 milioni lari), ucxouri kapitalis monawileobam<br />

ki bankebis mTlian ganaRdebul sawesdebo<br />

kapitalSi 81.0%-i Seadgina. sabanko sistemis dRes<br />

arsebuli maRali likviduroba da mogebis gazrdili<br />

maxasiaTeblebi garantiaa imisa, rom sabanko<br />

seqtori mniSvnelovnad daexmareba qveynis samomavlo<br />

ekonomikur zrdas.<br />

finansur krizisamde analitikosebis prognozebi<br />

sruliad gansxvavdeboda im realobisagan, romelic<br />

am krizisis Sedegad miviReT. amitom is, Tu<br />

ras unda velodeT momavalSi, isev msoflioSi arsebul<br />

cvalebad da aramdgrad garemozea damokidebuli.<br />

am etapze ki ganvlili periodis swori da adekvaturi<br />

gaazreba mniSvnelovani safuZveli iqneba<br />

imisa, rom operatiulad gadaidgas kargad gaTvlili<br />

da rogorc qveynis sabanko seqtoris, ise bank<br />

„respublikis“ da misi klientebis moTxovnebze<br />

misadagebuli seriozuli nabijebi.<br />

THE WORD OF MANAGEMENT<br />

menejmentis mimarTva<br />

2011 wels bank „respublikaSi“ mravali mniSvnelovani<br />

cvlileba ganxorcielda. saqarTvelos<br />

sabanko bazarze ukompromiso konkurenciis pirobebSi<br />

Seicvala bankis menejmenti, moxda adamianuri<br />

resursebis gadamzadeba da maTi axali profesionalebiT<br />

Sevseba. ucvleli darCa tradicia<br />

_ momxmareblis erTguleba, profesionalizmi,<br />

erTianoba da mudmivi swrafva siaxleebisaken.<br />

mTeli wlis ganmavlobaSi intensiurad mimdinareobda<br />

momxmareblebisaTvis axali produqtebis<br />

SeTavazeba da arsebulis pirobebis gaumjobeseba,<br />

rac gamoixateboda anabrebze da sesxebze procentebis<br />

maTTvis sasargeblod da misaRebad manipulirebaSi<br />

da momsaxurebis xarisxis kidev ufro<br />

gaumjobesebaSi. aseve, sacalo momsaxurebis<br />

kvaldakval mniSvnelovnad gaaqtiurda korporaciuli<br />

mimarTuleba. iuridiuli pirebisaTvis<br />

SeTavazebul iqna mimzidveli pirobebi da momgebiani<br />

proeqtebi. Sedegad, korporaciuli klientebis<br />

raodenoba gaizarda.<br />

gasuli wlebis gamocdilebis gaTvaliswinebam,<br />

gaweuli saqminobis gaanalizebam, marTebulma<br />

strategiulma nabijebma, riskebis adekvaturad<br />

Sefasebam, TiToeuli TanamSromlis Zalisxmevam<br />

da, sabolood, sworad marTvam cxadyo, rom banki<br />

„respublika“ ubrundeba Tavis Cveul pozicias da<br />

damajereblad miiwevs win.<br />

didi madloba minda gadavuxado gundis TiToeul<br />

wevrs. mjera, rom Cveni erTianoba Cveni warmatebis<br />

upirobo safuZvelia.<br />

laSa papaSvili<br />

sameTvalyureo sabWos Tavmjdomare<br />

quality improved even more. In parallel with the development of retail services, work with the corporate sector has also<br />

become more intensive. Legal entities were offered more attractive conditions and projects. This led to the increase of<br />

the corporate client base.<br />

As a result of proper consideration of the past experience, analysis of implemented activities, correct strategic steps,<br />

adequate risk assessment, efforts of each and every employee, and lastly, correct management, it has become clear<br />

that Bank Republic is restoring its usual position and is moving forward with confident steps.<br />

I would like to thank every member of our team. I believe that our unity forms an implicit basis for our success.<br />

Lasha Papashvili<br />

Chairman of Supervisory Council<br />

11


wliuri angariSi 2011<br />

generaluri<br />

direqtoris mimarTva<br />

msofliosTvis jer kidev rTul 2011 wels qveynebis<br />

umravlesoba finansuri krizisis Sedegebis<br />

aRmofxvriT da refinansirebis usafrTxo<br />

resursebis ZiebiT iyo dakavebuli. „<strong>sosiete</strong> Jeneralma“<br />

daamtkica, rom araxelsayrel garemoebebSic<br />

ki SeuZlia mogeba aCvenos Tavisi biznesmodelis<br />

wyalobiT, romelic gare Sokebis mimarT<br />

mdgradobas da Tavisi komerciuli bankebis globaluri<br />

qselis stabilur funqcionirebas uzrunvelyofs.<br />

bankma „respublikam“ saoperacio mogebis dagegmili<br />

biujetis farglebSi gamomuSaveba SeZlo, magram<br />

bankis yvelaze didi gamowveva umoqmedo<br />

sesxebis rezervebis Seqmna iyo, rac bankis moklevadian<br />

sesxebze orientirebulobam gamoiwvia. 2011<br />

wels bankma didi Zalisxmeva moaxmara axal da ukve<br />

arsebul klientebTan ormxrivad sasargeblo<br />

urTierTobebis damyarebasa da ganmtkicebas.<br />

komerciuli saqmianobis warmateba 2011 wels<br />

metwilad umaRlesi da saSualo rgolis mmarTvel<br />

gundSi momxdarma cvlilebebma ganapiroba. axali<br />

komerciuli gundis erToblivi muSaobis Sedegad<br />

bankma „respublikam“ SeZlo gayidvebis strategiis<br />

daxvewa da Sedegebi, sul mcire, or ZiriTad<br />

sferoSi aCvena (sacalo da samomxmareblo dafinanseba).<br />

bankis mier klientebisTvis SeTavazebulma<br />

ipoTekuri dakreditebis mimzidvelma pirobebma<br />

mniSvnelovnad gazarda misi portfeli<br />

da kidev ufro gaamyara bankis, rogorc saimedo<br />

grZelvadiani partnioris, imiji. klientebma kargad<br />

miiRes mimdinare angariSis inovaciuri paketi<br />

sadepozito produqtebTan erTad da samomxareblo<br />

dafinansebis produqtebi xelmisawvdomi pirobebiT.<br />

meoTxe kvartalSi bankis ZalisxmeviT<br />

gamyarda saqmiani urTierTobebi korporaciul<br />

da mcire da saSualo biznesis warmomadgenlebTan,<br />

ris Sedegadac gazrdil portfelTan erTad imata<br />

klientebis raodenobamac.<br />

2012 wels banki „respublika“ kvlav klientebis<br />

sfecifikur moTxovnebze gaamaxvilebs yuradRebas<br />

_ ukeT gaicnobs da axlo urTierTobebs SeinarCunebs<br />

maTTan, yvelaze moTxovnad produqtebsa<br />

menejmentis mimarTva<br />

da momsaxurebas maTTvis mosaxerxebel adgilze<br />

(filialebSi) gauwevs. banki gaagrZelebs<br />

mcire da saSualo biznesis seqtoris momsaxurebas<br />

produqtebiTa da mimzidveli winadadebebiT.<br />

amavdroulad, gaTvaliswinebul iqneba wlis sxvadasxva<br />

periodis biznescikli. bankis anabrebi<br />

mosaxerxebeli pirobebiT saSualebas miscems klientebs,<br />

survilisamebr gankargon sakuTari danazogi<br />

da miiRon maRali sargebeli.<br />

komforti, maRali sargebeli da moqniloba, anabris<br />

vadis arCevanis TavisuflebasTan erTad, 2012<br />

wels bank „respublikis“ anabrebis prioritetad<br />

darCeba.<br />

2011 wlis dasruleba bankma „respublikam“ sakuTari<br />

korporaciuli klientebisaTvis kulturuli<br />

RonisZiebiT aRniSna. istoriul SenobaSi<br />

Tanamedrove franguli saxviTi xelovnebis gamofenaze<br />

lamazad Sejamda banksa da mis korporaciul<br />

klientebs Soris nayofieri saqmiani urTierTobebi.<br />

2012 wels korporaciuli socialuri pasuxismgeblobis<br />

principebisadmi erTguleba bank „respublikis“<br />

erT-erT strategiul mimarTulebad<br />

darCeba. Tavis yoveldRiur saqmianobaSi banki<br />

muSaobas sami ZiriTadi mimarTulebiT gaagrZelebs:<br />

qselis gafarToeba (klientebTan siaxlove),<br />

inovacia da momxmareblebis moTxovnebze morgebuli<br />

produqtebi da momsaxurebis umaRlesi<br />

xarisxi.<br />

minda, madloba gadavuxado bank „respublikis“<br />

personals gardamaval weliwadSi maT mier gamo-<br />

Cenili gunduri suliskveTebisa da gaweuli ZalisxmevisTvis.<br />

swored maTi profesionalizmiT,<br />

erTguli da Tavdauzogavi muSaobiT gaxda Sesa-<br />

Zlebeli operaciebis stabilurobisa da dadebiTi<br />

Sedegebis miRweva, miuxedavad imisa, rom maT bankis<br />

arsebobis manZilze yvelaze rTul periodSi mouxdaT<br />

muSaoba. mTeli gundis erTianobiT banki kvlavac<br />

SeinarCunebs sasiamovno samuSao garemos da<br />

ambiciur gegmebs warmatebiT ganaxorcielebs.<br />

kristian karmanioli<br />

generaluri direqtori<br />

LETTER FROM THE CHIEF EXECUTIVE OFFICER<br />

2011 has been a difficult year for the financial world, with<br />

many countries still coping with the consequences of the<br />

financial crisis, seeking the safe sources for refinancing.<br />

The Société Générale Group has demonstrated the ability<br />

to maintain its earnings capacity under these unfavorable<br />

circumstances due to its business model ensuring the resilience<br />

to external shocks and continued stable performance<br />

of its global network of commercial banks.<br />

Bank Republic was able to generate the operational profit in<br />

line with the planned budget. However, its biggest challenge<br />

was the provisioning of the non-performing loans resulting<br />

from the bank’s short-term maturity orientation. During<br />

2011, the bank continued efforts to build up and strengthen<br />

mutually beneficial relations with its new as well as longstanding<br />

clients.<br />

The success in the commercial activities during 2011 was<br />

largely due to the structural changes on the level of top and<br />

middle management. As a result of the efforts of the new<br />

commercial team, Bank Republic was able to fine-tune its<br />

sales strategy and deliver results in at least two major areas:<br />

retail and consumer finance. The bank’s attractive mortgage<br />

offer significantly increased its portfolio and further strengthened<br />

the bank’s image as a reliable long-term partner. The<br />

innovative current account package coupled with savings<br />

products as well as affordable consumer finance products<br />

were well accepted by the clients. The bank dedicated efforts<br />

to strengthening relations with corporate and SME clients in<br />

the fourth quarter, which resulted in the increased portfolio<br />

and an impressive number of new clients.<br />

In 2012 Bank Republic will continue focusing on the specific<br />

needs of its clients, getting to know them better and staying<br />

close to them by offering most demanded products and<br />

services at convenient locations. Bank Republic will continue<br />

to serve the SME sector offering them new products<br />

and incentives at different times of year in consideration of<br />

the business cycles. The bank will also offer deposits that<br />

allow clients to dispose their savings flexibly, in relevance<br />

to their goals, while earning high yields.<br />

Convenience, high yields and flexibility, together with<br />

freedom to choose desired maturities, will remain the priority<br />

for BR’s savings products in 2012.<br />

BR marked the end of 2011 with the art event for its corporate<br />

clients. The modern French fine art exhibited in a<br />

historic building beautifully summarized the fruitful business<br />

links between the bank and its corporate clients.<br />

Long-lasting commitment to work in the field of CSR will<br />

still remain as one of the strategic points for BR in 2012.<br />

The bank will continue to implement in its daily business<br />

the three principal pillars of commercial development for<br />

Bank Republic in Georgia: network expansion (staying<br />

closer to customers), innovative and tailor-made products<br />

and solutions and superior quality of service.<br />

I would like to thank the staff of BR for their team spirit and<br />

efforts during the transition year. It was due to their professionalism,<br />

dedication and diligence that BR has shown<br />

stable operations and positive improvements even in the<br />

years that were not the best in the bank’s life. Joint efforts<br />

of the entire team will lead to maintaining the pleasant<br />

working environment and success in reaching ambitious<br />

targets in the years to come.<br />

Christian Carmagnolle<br />

Chief Executive Officer<br />

13


istoria<br />

organizacia da mmarTveloba<br />

bankis strategia<br />

mTavari movlenebi<br />

bankis Sesaxeb<br />

History<br />

Organization and Governance<br />

The Bank’s Strategy<br />

Major Events<br />

THE PROFILE OF THE BANK<br />

Annual Report 2011<br />

bank „respublikis“<br />

istoria<br />

jguf „<strong>sosiete</strong> <strong>Jeneralis</strong>“ wevri banki „respublika“ saqarTveloSi erT-erTi yvelaze<br />

warmatebuli safinanso institutia, romelsac wamyvani adgili ukavia sacalo da korporaciuli<br />

sabanko momsaxurebis bazarze. Tavisi universaluri biznesmodelis wyalobiT,<br />

banki fizikuri pirebis, mikro, mcire da saSualo sawarmoebis, organizaciebis da msxvili<br />

korporaciebis saimedo da grZelvadiani finansuri partnioria, romelTac swraf, martiv<br />

da inovaciur sabanko produqtebs da umaRlesi xarisxis momsaxurebas sTavazobs.<br />

banki „respublika“ 1991 wels daarsda. igi erT-erTi pirveli kerZo bankia saqarTveloSi.<br />

2006 wels frangulma saerTaSoriso safinanso jgufma „<strong>sosiete</strong> Jeneralma“ bankis aqciebis<br />

60%-i SeiZina. 2009 wels jgufma sakuTari wili 80%-mde gazarda.<br />

dRevandeli mdgomareobiT, jgufi „<strong>sosiete</strong> Jenerali“ bank „respublikis“ aqciebis<br />

84.04%-s flobs, evropis rekonstruqciis da ganviTarebis banki (EBRD) _ 8.48%-s, sameTvalyureo<br />

sabWos Tavmjdomare b-ni laSa papaSvili ki _ 7.48%-s.<br />

HISTORY OF BANK REPUBLIC<br />

THE PROFILE OF THE BANK<br />

Bank Republic Société Générale Group is one of the most successful financial institutions in Georgia,<br />

with a leading position in the retail and corporate banking services market. Thanks to its universal business<br />

model, Bank Republic Société Générale Group, remains a reliable long-term financial partner for<br />

individuals, micro, small and medium enterprises, organizations, and large corporations.<br />

Established in 1991, Bank Republic is one of the first privately owned banks in Georgia. In 2006, the<br />

French international financial group Société Générale purchased 60% of the bank’s shares.<br />

In 2009, the group increased its share participation to 80%.<br />

As of today, Société Générale owns 84.04% of Bank Republic’s stock, with European Bank for Reconstruction<br />

and Development (EBRD) having 8.48% of shares and Mr. Lasha Papashvili, Chairman of<br />

Supervisory Council holding 7.48%.<br />

bankis Sesaxeb<br />

15


Annual Report 2011<br />

bank „respublikis“ sxva partniorebi arian:<br />

saerTaSoriso safinanso korporacia (IFC), evropis<br />

sainvesticio banki (EIB) da germaniis aRm-<br />

Seneblobis banki Kreditanstalt für Wiederaufbau<br />

(KfW).<br />

2006 wels kulturis saministrom da mxatvarTa<br />

kavSirma bank „respublikas“ „kulturis mecenatis“<br />

wodeba mianiWes.<br />

2007 wels saqarTvelos savaluto vaWrobis ganviTarebis<br />

asociaciam „respublikas“ Tbilisis<br />

bankTaSoris savaluto birJaze yvelaze aqtiuri<br />

bankis jildo gadasca.<br />

THE PROFILE OF THE BANK<br />

2010 wlis pirvel dekembers bankis generalur<br />

direqtorad b-ni kristian karmanioli dainiSna,<br />

romelmac am postze b-ni Jilber i Secvala (generaluri<br />

direqtori 2006_2010ww.).<br />

2011 wlis 6 dekembers bankma „respublikam“<br />

britanuli safinanso jgufis HSBC-is sacalo<br />

portfeli SeiZina (HSBC-m saqarTvelos bazari<br />

datova).<br />

Other partners of Bank Republic are: International Finance Corporation (IFC), European Investment Bank, and<br />

Kreditanstalt für Wiederaufbau (KfW).<br />

In 2006, the Ministry of Culture and Art Union of Georgia awarded Bank Republic the patron of culture.<br />

bankis Sesaxeb<br />

mTeli qveynis masStabiT bankis aTasze meti Tanam-<br />

Sromeli (37 filiali) klientebisTvis swrafi,<br />

martivi, inovaciuli sabanko produqtebis da<br />

umaRlesi xarisxis momsaxurebas uzrunvelyofs.<br />

In 2007, Georgian Forex Development awarded Bank Republic the title, The Most Active Bank on Tbilisi Interbank<br />

currency exchange.<br />

On December 1, 2010, Mr. Christian Carmagnolle was appointed CEO, substituting Mr. Gilbert Hie, who completed<br />

his 4-year mission term.<br />

On December 6, 2011, Bank Republic purchased the retail portfolio of the British financial group HSBC, which<br />

opted to leave the Georgian market.<br />

Over 1,000 staff members working in the bank’s 37 outlets all over Georgia ensure that BR offers clients fast, simple<br />

and innovative banking products and superior service quality in a responsible manner.<br />

banki respublika _ jgufi <strong>sosiete</strong> Jenerali<br />

BANK REPUBLIC _ SOCIETE GENERALE GROUP<br />

17


wliuri angariSi 2011<br />

organizaciuli struqtura<br />

da mmarTveloba<br />

banki „respublika“ mkacrad icavs korporaciul standartebsa da principebs. korporaciuli marTvis<br />

kodeqsis Tanaxmad, bankSi samsaxurebrivi movaleobebi efeqtianadaa ganawilebuli, imgvarad, rom<br />

gadawyvetilebis miRebis procesi iyos Seuferxebeli, aqcionerTa uflebebi saTanadod daculi, informacia<br />

ki sajaro da gamWvirvale. korporaciuli marTvis saukeTeso praqtikis danergva bankis<br />

saerTo keTildReobis da warmatebis sawindaria.<br />

banki icavs korporaciuli marTvis imgvar saerTaSoriso principebs, rogorebicaa: informaciis<br />

xelmisawvdomoba da gamWvirvaloba, aqcionerTa Tanasworoba da uflebebi, sameTvalyureo sabWos<br />

ufleba-movaleobebi, aqcionerTa roli korporaciul marTvaSi, korporaciuli sistemis efeqtianobis<br />

uzrunvelyofa. banki „respublika“ srulad uerTdeba saqarTvelos bankebis asociaciis mier 2009<br />

wels danergil korporaciuli marTvis kodeqss.<br />

bank „respublikaSi“ marTva direqtorTa sabWosa da sameTvalyureo sabWos Sorisaa ganawilebuli.<br />

sameTvalyureo sabWo iRebs ZiriTad gadawyvetilebebs da amtkicebs strategiul dokumentebs. bankis<br />

korporaciuli strategia, mniSvnelovani samoqmedo gegmebi, riskebis marTvis politika, wliuri angariSi<br />

da biznesgegmebi _ mtkicdeba sameTvalyureo sabWos mier. igi axorcielebs zedamxedvelobas<br />

kapitaldanaxarjebze, Sesyidvebsa da aqtivebis gayidviT kapitaldabandebebis amoRebaze. sameTvalyureo<br />

sabWo monitorings uwevs mmarTvelobis efeqtianobas da, Sesabamisad, kanonmdeblobiTa da Siga<br />

normatiuli aqtebiT gansazRvruli Tanamdeobis pirebis daniSvnasa da maT saqmianobas. sabWo amowmebs<br />

direqtorebis saqmianobas da sabuRaltro wignebs.<br />

THE PROFILE OF THE BANK<br />

ORGANIZATION AND GOVERNANCE<br />

Bank Republic strictly adheres to the corporate standards<br />

and principles, pursuant to the Corporate Governance<br />

Code. The responsibilities are effectively<br />

separated within the Bank to make sure the decision<br />

making process is smooth, the shareholders rights<br />

are safely protected, and the information is public and<br />

transparent. The implementation of the best practice<br />

of the corporate governance is the key to the loyal<br />

prosperity and overall success of the Bank.<br />

The Bank acknowledges corporate governance principles<br />

established in the international practice of<br />

corporate governance: information disclosure and<br />

transparency; equality of shareholders; shareholders’<br />

rights and basic ownership functions; duties<br />

and responsibilities of the Supervisory Council; role<br />

of stakeholders in corporate governance; ensuring<br />

effective system of corporate governance. BR fully<br />

acknowledged and put into practice ABG (Associa-<br />

tion of Banks of Georgia) corporate governance code for<br />

banks in 2009.<br />

At Bank Republic the authority has been successfully<br />

delegated between the Board of Directors and Supervisory<br />

Council. In general, the major decisions are adopted<br />

and significant policies are approved by the Supervisory<br />

Council. The corporate strategy, important action plans,<br />

risk management policy, annual budget and business<br />

plans of Bank Republic are approved by the Supervisory<br />

Council, which is equally involved in the supervision of<br />

the capital expenditure, procurement and recovery of<br />

capital investments through the assets sale. In addition to<br />

that, the competence of the Supervisory Council includes<br />

the monitoring of the governance. It appoints and controls<br />

thereof the candidates for the positions prescribed<br />

by the law. The Supervisory Council properly monitors<br />

the activities of the directors and is competent to check<br />

the accounting ledgers.<br />

sameTvalyureo sabWo<br />

bank „respublikis“ sameTvalyureo sabWo 5 wevrisgan Sedgeba:<br />

1. laSa papaSvili _ sameTvalyureo sabWos Tavmjdomare. baton laSa papaSvils sabanko seqtorSi<br />

muSaobis 15-wliani gamocdileba aqvs. igi banks 1998 wlidan marTavs, mis sameTvalyureo sabWos ki 2004<br />

wlidan Tavmjdomareobs. laSa papaSvili warmatebuli biznesmenia da mraval sferoSi moRvaweobs.<br />

2. didie kolini _ Tavmjdomaris moadgile. „<strong>sosiete</strong> JeneralSi“ 1990 wlidan muSaobs, amJamad saer-<br />

TaSoriso sacalo sabanko operaciebis departamentis centraluri da samxreT evropis regionis ganyofilebas<br />

xelmZRvanelobs. sxvadasxva dros baton kolins „<strong>sosiete</strong> <strong>Jeneralis</strong>“ kanadis, aSS-is da<br />

safrangeTis ofisebSi menejeruli poziciebi ekava.<br />

3. reno filipi _ wevri. batoni filipi „<strong>sosiete</strong> JeneralSi“ 1971 wlidan muSaobs. amJamad parizis<br />

saerTaSoriso sacalo sabanko samsaxuris adamianuri resursebis departamentis mmarTvelis moadgilea.<br />

4. devid formaneki _ wevri. aRmasrulebeli direqtori adamianuri resursebis mimarTulebiT („komerCni<br />

banka“). batoni formaneki „<strong>sosiete</strong> JeneralSi“ 2001 wlidan muSaobs.<br />

5. Tamar qaquCaia _ wevri. evropis rekonstruqciisa da ganviTarebis bankSi 2004 wlidan muSaobs.<br />

amJamad safinanso institutebis departamentis ufrosi bankiria.<br />

The Supervisory Council in Bank Republic consists of 5 members:<br />

1. Mr. Lasha Papashvili – Chairman of Supervisory Council since 2004. With 15 years of banking industry experience,<br />

Mr. Papashvili has been managing the Bank since 1998. Mr. Papashvili was assigned as the Chairman of<br />

Supervisory Council in 2004. He is an accomplished businessman involved in a wide range of activities.<br />

2. Mr. Didier Colin – Deputy Chairman. With SG since 1990. Currently Head of Central and Southern Europe<br />

Region, International Retail Banking. At different times, Mr. Colin served as Chief Risk Officer at Komercni Banka,<br />

Prague, Czech Republic. Prior to that, Mr. Colin held managerial positions at SG subsidiaries in Canada, USA and<br />

France.<br />

3. Mr. Renaud Phelip – Member. Mr. Phelip has been working for Société Générale since 1971. His current position<br />

in SG Group is Deputy HR Manager in the International Retail Banking (Paris).<br />

4. Mr. David Formánek – Member. Executive Director, Human Resources (KB). Mr. Formánek joined The Group of<br />

Société Générale in 2001. Currently works at KB as Executive Director of Human Resources.<br />

5. Ms. Tamara Kakuchaya – Member. Joined EBRD in 2004. Currently serves at EBRD as Senior Banker, Department<br />

of Financial Institutions.<br />

bankis Sesaxeb<br />

Mr. Lasha Papashvili Mr. Didier Colin Mr. Renaud Phelip Mr. David Formánek Ms. Tamara Kakuchaya<br />

Supervisory Council<br />

19


Annual Report 2011<br />

organizaciuli struqtura<br />

da mmarTveloba<br />

direqtorTa sabWo<br />

kristian karmaniols sabanko sferoSi moRvaweobis<br />

ormocwliani gamocdileba aqvs. 1972 wlidan<br />

jgufis masStabiT sxvadasxva menejerul poziciaze<br />

muSaobda. bank „respublikis“ generalur direqtorad<br />

2010 wlis dekemberSi dainiSna. saqarTveloSi<br />

Camosvlamde „<strong>sosiete</strong> <strong>Jeneralis</strong>“ CexeTis filialSi<br />

(„komerCni banka“) generaluri direqtoris moadgilis<br />

pocizia ekava.<br />

ramaz kukulaZe _ 2011 wels dainiSna bank „respublikis~<br />

komerciul direqtorad, xelmZRvanelobs:<br />

strategiuli marketingisa da produqtebis ganviTarebis,<br />

korporaciuli sabanko saqmianobis, safilialo<br />

qselis, alternatiuli arxebis marTvisa da analitikisa<br />

da kontrolis samsaxurebs.<br />

nikoloz xidureli _ 2011 wlidan bank „respublikis“<br />

finansuri direqtoria. xelmZRvanelobs safinanso<br />

samsaxurs, romelic moicavs: sabuRaltro aRricxva-angariSgebis,<br />

xazinis, finansuri zedamxedvelobisa<br />

da finansuri kvlevebis departamentebs.<br />

milan dobeSi _ 22011 wlidan bank „respublikis“<br />

riskebis marTvis direqtoria. bank „respublikaSi“<br />

mosvlamde muSaobda jguf „<strong>sosiete</strong> <strong>Jeneralis</strong>“ CexeTis<br />

filialSi riskmenejeris poziciaze.<br />

Jan-luk vateli _ „<strong>sosiete</strong> JeneralSi“ 2007 wlidan<br />

muSaobs. bank „respublikis“ operaciuli direqtoria.<br />

xelmZRvanelobs: adamianuri resursebis mar-<br />

Tvis, informaciuli teqnologiebis, lojistikis,<br />

usafrTxoebisa da uzrunvelyofis deparatamentebs,<br />

aseve, centralizebuli beqofisis samsaxurs.<br />

Christian Carmagnolle – Chief Executive Officer.<br />

With 40 years of banking experience, Mr. Christian<br />

Carmagnolle was appointed CEO of Bank Republic<br />

in December, 2010. He held various managerial<br />

positions within Société Générale since 1972. Before<br />

coming to Georgia, Mr. Carmagnolle served<br />

as Deputy Executive Director in SG affiliated Komercni<br />

Banka in Czech Republic.<br />

ramaz kukulaZe, Jan-luk vateli, kristian karmanioli, milan dobeSi, nikoloz xidureli<br />

bankis Sesaxeb<br />

ORGANIZATION AND<br />

GOVERNANCE<br />

Milan Dobes – Risk Management Director since 2011.<br />

Before joining Bank Republic, he worked as a Risk Manager<br />

at Komercni Banka, Subsidiary of Société Générale<br />

Group in Czech Republic.<br />

Nikoloz Khidureli – Chief Financial Officer of Bank Republic<br />

since 2011. Supervises Finance Division with Accounting<br />

& External Reporting Department, Treasury &<br />

Financial Markets Department, Financial Supervision and<br />

Financial Studies Departments.<br />

THE PROFILE OF THE BANK<br />

Board Of Directors<br />

Christian Carmagnolle – Chief Executive Officer<br />

Milan Dobes – Risk Management Director<br />

Ramaz Kukuladze – Chief Commercial Officer<br />

Nikoloz Khidureli – Chief Financial Officer<br />

Jean-Luc Wattel – Chief Operations Officer<br />

Ramaz Kukuladze – Joined Bank Republic on the<br />

position of the Chief Commercial Officer in 2011. He<br />

supervises: Strategic Marketing and Product Development<br />

Division, Corporate Banking Division, Distribution<br />

Channels Division, Alternative Channels and<br />

Analytics and Controlling Divisions.<br />

Jean-Luc Wattel – Joined Société Générale in 2007.<br />

Chief Operations Officer at Bank Republic. Supervises<br />

the following departments: HR Department, IT, Logistics,<br />

Security and Sourcing Departments, as well<br />

as Back Office Division.<br />

21


wliuri angariSi 2011<br />

qeTevan TevzaZe<br />

Sida auditis samsaxuris ufrosi<br />

TinaTin kandelaki<br />

generaluri direqtoris administraciis ufrosi<br />

maia gonaSvili<br />

iuridiuli departamentis ufrosi<br />

nino beriSvili<br />

riskebis marTvis samsaxuris ufrosi<br />

nina gogataZe<br />

finansuri monitoringis departamentis ufrosi<br />

miranda xerxeuliZe<br />

sakredito riskebis analizis departamentis ufrosi<br />

giorgi sordia<br />

sakredito riskebis monitoringis departamentis<br />

ufrosi<br />

levan waqaZe<br />

permanentuli kontrolis departamentis ufrosi<br />

papuna RaRaSvili<br />

problemuri sesxebis marTvis samsaxuris ufrosi<br />

daviT didbariZe<br />

aqtivebis marTvisa da realizaciis departamentis<br />

ufrosi<br />

mixeil ZagniZe<br />

uzrunvelyofis Sefasebis departamentis ufrosi<br />

salome makariZe<br />

strategiuli marketingisa da produqtebis ganviTarebis<br />

samsaxuris ufrosis moadgile<br />

aleqsandre mayaSvili<br />

marketingis departamentis ufrosi<br />

maia siWinava<br />

produqtebis ganviTarebis departamentis ufrosi<br />

meri basilaSvili<br />

xarisxis marTvis departamentis ufrosi<br />

giorgi tabiZe<br />

safilialo qselis marTvis samsaxuris ufrosi<br />

laSa WiWinaZe<br />

filialebis zedamxedvelobisa da angariSgebis departamentis<br />

ufrosi<br />

naTia frangulaSvili<br />

sacalo gayidvebis ganviTarebis departamentis<br />

ufrosis moadgile<br />

Tamar vaxtangaZe<br />

satelefono momsaxurebis departamentis ufrosi<br />

Tamaz wereTeli<br />

safilialo qselis ganviTarebis departamentis<br />

ufrosi<br />

giorgi jafariZe<br />

korporaciuli sabanko saqmianobis samsaxuris<br />

ufrosi<br />

mmarTvelobis Sualeduri erTeulebi<br />

naTia janeliZe<br />

mcire da saSualo biznes saqmianobis departamentis ufrosi<br />

zurab WaWia<br />

xazinis departamentis ufrosi<br />

maia paWkoria<br />

sabuRaltro aRricxva-angariSgebis departamentis ufrosi<br />

(mTavari buRalteri)<br />

vaxtang babunaSvili<br />

finansuri marTvis departamentis ufrosi<br />

manana CaCava<br />

finansuri kvlevebis departamentis ufrosi<br />

giorgi sulamaniZe<br />

centraluri beqofisis samsaxuris ufrosi<br />

nino buTbaia<br />

sabanko operaciebis administrirebis departamentis ufrosi<br />

levan pitiuriSvili<br />

sakredito administrirebis departamentis ufrosi<br />

giorgi riJamaZe<br />

sabanko baraTebis departamentis ufrosi<br />

inga lomiZe<br />

dokumentaciis marTvis departamentis ufrosi<br />

mariam WiWinaZe<br />

kliringis departamentis ufrosi<br />

levan kilaZe<br />

proeqtebis da organizaciis samsaxuris ufrosi<br />

daviT subeliani<br />

organizaciisa da proeqtebis marTvis departamentis ufrosi<br />

maria kldiaSvili<br />

biznes analizis departamentis ufrosi<br />

naTia xujaZe<br />

standartebis marTvis departamentis ufrosi<br />

an-gael deJani<br />

informaciuli sistemebisa da teqnologiebis menejeri<br />

vasil grigalaSvili<br />

informaciuli teqnologiebis departamentis ufrosi<br />

Jan-sebastian gurde<br />

informaciuli sistemebis departamentis ufrosi<br />

nino maisuraZe<br />

adamianuri resursebis marTvis departamentis ufrosi<br />

arCil gobianiZe<br />

usafrTxoebis departamentis ufrosi<br />

zurab vardiaSvili<br />

Sesyidvebis departamentis ufrosi<br />

levan arqania<br />

lojistikis departamentis ufrosi<br />

bankis Sesaxeb<br />

LIST OF MIDDLE MANAGEMENT<br />

Ketevan Tevzadze<br />

Head of Internal Audit Division<br />

Tinatin Kandelaki<br />

Head of CEO Office<br />

Maia Gonashvili<br />

Head of Legal Department<br />

Nino Berishvili<br />

Head of Risk Management Division<br />

Nina Gogatadze<br />

Head of Compliance & Anti-Money Laundering<br />

Department<br />

Miranda Kherkheulidze<br />

Head of Counterparty Risk Analysis Department<br />

Giorgi Sordia<br />

Head of Commercial Counterparty Risk Monitoring<br />

Department<br />

Levan Tsakadze<br />

Head of Permanent Control Department<br />

Papuna Ghaghashvili<br />

Head of Recovery Division<br />

Davit Didbaridze<br />

Head of Defeasance Department<br />

Mikheil Dzagnidze<br />

Head of Collateral Appraisal Department<br />

Salome Makaridze<br />

Deputy Head of Strategic Marketing and<br />

Product Development Division<br />

Aleksandre Makhashvili<br />

Head of Marketing Department<br />

Maia Sichinava<br />

Head of Product Development Department<br />

Meri Basilashvili<br />

Head of Quality Management Department<br />

Giorgi Tabidze<br />

Head of Distribution Channels Division<br />

Lasha Chichinadze<br />

Head of Network Supervision and<br />

Reporting Department<br />

Natia Prangulashvili<br />

Deputy Head of Retail Sales Promotion<br />

Department<br />

Tamar Vakhtangadze<br />

Head of Call Center Department<br />

Tamaz Tsereteli<br />

Head of Distribution Channels Development Department<br />

Giorgi Japharidze<br />

Head of Corporate Banking Division<br />

Natia Janelidze<br />

Head of SME Banking Department<br />

Zurab Chachia<br />

Head of Treasury & Financial Markets Department<br />

Maia Pachkoria<br />

Head Accounting & External Reporting Department<br />

(Executive Accountant)<br />

Vakhtang Babunashvili<br />

Head of Financial Supervision Department<br />

Manana Chachava<br />

Head of Financial Studies Department<br />

Giorgi Sulamanidze<br />

Head of Central Back Office Division<br />

Nino Butbaia<br />

Head of Operations Administration Department<br />

Levan Pitiurishvili<br />

Head of Credit Administration Department<br />

Giorgi Rizhamadze<br />

Head of Banking Cards Department<br />

Inga Lomidze<br />

Head of Document Management Department<br />

Mariam Chichinadze<br />

Head of Clearing Department<br />

Levan Kiladze<br />

Head of Projects and Organization Division<br />

Davit Subeliani<br />

Head of Organization & Project Management Department<br />

Maria Kldiashvili<br />

Head of Business Analysis Department<br />

Natia Khujadze<br />

Head of Standards Management Department<br />

Anne-Gaelle DEJEAN<br />

Chief Information Officer<br />

Vasil Grigalashvili<br />

Head of IT Department<br />

Jean-Sebastien Gourdet<br />

Head of Information Systems Department<br />

Nino Maisuradze<br />

Head of HR Department<br />

Archil Gobianidze<br />

Head of Security Department<br />

Zurab Vardiashvili<br />

Head of Sourcing Department<br />

Levan Arkania<br />

Head of Logistics Department<br />

THE PROFILE OF THE BANK<br />

23


Annual Report 2011<br />

filialis mmarTvelebi<br />

ivane jafariZe<br />

centraluri filialis mmarTveli<br />

irakli qasraZe<br />

centraluri filialis mmarTvelis<br />

moadgile<br />

aleqsandre lemonjava<br />

gldanis filialis mmarTveli<br />

zurab gogelia<br />

delisis filialis mmarTveli<br />

valerian futkaraZe<br />

sadguris filialis mmarTveli<br />

giorgi lekiaSvili<br />

sadguris filialis mmarTvelis moadgile<br />

zaza farsenaZe<br />

baTumis filialis mmarTveli<br />

daviT verava<br />

zugdidis filialis mmarTveli<br />

gogita kakabaZe<br />

samtrediis filialis mmarTveli<br />

xviCa uSxvani<br />

quTaisis filialis mmarTveli<br />

nato maxaraZe<br />

centraluri filialis #1 servis<br />

centris mmarTveli<br />

jemal Wyonia<br />

centraluri filialis #2 servis<br />

centris mmarTveli<br />

ana troyaSvili<br />

`vip” serviscentris mmarTveli<br />

resan konceliZe<br />

wereTlis serviscentris mmarTveli<br />

mixeil kiRuraZe<br />

pekinis serviscentris mmarTveli<br />

rati lobJaniZe<br />

isnis serviscentris mmarTveli<br />

leri Toria<br />

foTis serviscentris mmarTveli<br />

galaqtion maisaia<br />

rusTavis serviscentris mmarTveli<br />

gogi kaxiZe<br />

Tavisuflebis serviscentris mmarTveli<br />

giorgi labartyava<br />

vaJa-fSavelas serviscentris mmarTveli<br />

ilia babalaSvili<br />

siRnaRis serviscentris mmarTveli<br />

giorgi uTiaSvili<br />

Telavis serviscentris mmarTveli<br />

ilia darCiaSvili<br />

diRmis serviscentris mmarTveli<br />

nana tomaraZe<br />

sanzonis serviscentris mmarTveli<br />

laSa ruxaZe<br />

zestafonis serviscentris mmarTveli<br />

daviT esakia<br />

orTaWalis serviscentris mmarTveli<br />

giorgi miqelTaZe<br />

muxianis serviscentris mmarTveli<br />

zurab CxeiZe<br />

yvarelis serviscentris mmarTveli<br />

valerian gabunia<br />

varkeTilis serviscentris mmarTveli<br />

giorgi boWoriSvili<br />

dadianis servis centris mmarTveli<br />

guram salia<br />

goris serviscentris mmarTveli<br />

ivane kakauriZe<br />

quTaisis filialis #2 serviscentris mmarTveli<br />

merab svaniZe<br />

baTumis filialis #4 serviscentris mmarTveli<br />

bankis Sesaxeb<br />

LIST OF BRANCH MANAGERS<br />

Ivane Japaridze<br />

Central Branch Manager<br />

Irakli Kasradze<br />

Deputy Central Branch Manager<br />

Aleksandre Lemonjava<br />

Gldani Branch Manager<br />

Zurab Gogelia<br />

Delisi Branch Manager<br />

Valerian Putkaradze<br />

Sadguri Branch Manager<br />

Giorgi Lekiashvili<br />

Deputy Sadguri Branch Manager<br />

Zaza Parsenadze<br />

Batumi Branch Manager<br />

Davit Verava<br />

Zugdidi Branch Manager<br />

Gogita Kakabadze<br />

Samtredia Branch Manager<br />

Khvicha Ushkhvani<br />

Kutaisi Branch Manager<br />

Nato Makharadze<br />

Head of Central Branch SC N1<br />

Jemal Chkhonia<br />

Head of Central Branch SC (Airport) N2<br />

Ana Trokashvili<br />

Head of VIP SC (Central Br. SC N3<br />

Resan Kontselidze<br />

Head of Tsereteli SC<br />

Mikheil Kighuradze<br />

Head of Pekini SC<br />

Rati Lobzhanidze<br />

Head of Isani SC<br />

Leri Toria<br />

Head of Poti SC<br />

Galaktion Maisaia<br />

Head of Rustavi SC<br />

Gogi Kakhidze<br />

Head of Tavisupleba SC<br />

Giorgi Labartkhava<br />

Head of Vaja-Pshavela SC<br />

Ilia Babalashvili<br />

Head of Telavi SC<br />

Giorgi Utiashvili<br />

Head of Signagi SC<br />

THE PROFILE OF THE BANK<br />

Ilia Darchiashvili<br />

Head of Digomi SC<br />

Nana Tomaradze<br />

Head of Sanzona SC<br />

Lasha Rukhadze<br />

Head of Zestaphoni SC<br />

Davit Esakia<br />

Head of Ortachala SC<br />

Giorgi Mikeltadze<br />

Head of Mukhiani SC<br />

Zurab Chkheidze<br />

Head of Kvareli SC<br />

Valerian Gabunia<br />

Head of Varketili SC<br />

Giorgi Bochorishvili<br />

Head of Dadiani SC<br />

Guram Salia<br />

Head of Gori SC<br />

Ivane Kakauridze<br />

Head of Kutaisi Branch SC N2<br />

Merab Svanidze<br />

Head of Batumi Branch SC N4<br />

25


wliuri angariSi 2011 THE PROFILE OF THE BANK<br />

strategia<br />

jguf „<strong>sosiete</strong> <strong>Jeneralis</strong>“ strategiuli dokumentis<br />

„ambicia 2015“ Sesabamisad, banki „respublika“<br />

ganagrZobs dabalansebuli universaluri<br />

sabanko strategiis ganxorcielebas klientebisTvis<br />

komfortuli da sasargeblo momsaxurebis<br />

miwodebis mizniT. „respublika“ miznad isaxavs,<br />

gaxdes qveynis samagaliTo banki, aRiarebuli da<br />

dafasebuli klientebTan urTierTobis xarisxis,<br />

marTvis inovaciuri modelisa da swrafad moqmedebis<br />

unaris gamo. Cveni mizania sabazro wilis,<br />

klientebis raodenobis, sakredito portfelisa<br />

da filialebis qselis zrda sarealizacio<br />

arxebis gaaqtiurebis Sesabamisad (bankomatebi,<br />

satelefono momsaxurebis centri, POS terminalebi,<br />

eleqtronuli da sxva saxis momsaxureba),<br />

agreTve, sainvesticio sabanko potencialis diversifikacia<br />

(struqturizebuli dafinanseba,<br />

savaluto hejireba).<br />

banki „respublika,“ rogorc saerTaSoriso<br />

jgufis wevri, seriozuli upiratesobiT sargeblobs.<br />

misTvis xelmisawvdomia iafi finansuri<br />

resursebi, vaWrobis martivi dafinanseba „<strong>sosiete</strong><br />

<strong>Jeneralis</strong>“ qselSi, axali produqtebi, saukeTeso<br />

praqtika da gamocdileba, strategiuli komunikacia<br />

komerciuli saqmianobis gaaqtiurebis<br />

mizniT (gayidvebis teqnika, pirdapiri marketingi,<br />

jvaredini gayidvebi). „respublika“ klientebze<br />

orientirebuli, diversificirebuli da dabalansebuli<br />

bankia korporaciul da sacalo, mcire da<br />

saSualo, mikrodakreditebisa da individualuri<br />

sabanko saqmianobis mimarTulebiT. ixveweba<br />

produqtebi sarealizacio arxebis gamravalferovnebis,<br />

momsaxurebis xarisxis ganaxlebis,<br />

gaumjobesebis da klientebis kmayofilebisaTvis.<br />

miznebis miRweva SesaZlebelia swrafi, efeqtiani,<br />

Tbili, loialuri damokidebulebisa da umaRlesi<br />

xarisxis momsaxurebis meSveobiT.<br />

banki ganagrZobs mtkice nabijebiT winsvlas sacalo<br />

da korporaciuli klientebisTvis inovaciuri<br />

da maTze sagangebod morgebuli produqtebis Seqmnisa<br />

da umaRlesi kategoriis momsaxurebis uzrunvelsayofad.<br />

bankis Sesaxeb<br />

STRATEGY<br />

Pursuant to the SG Ambition 2015, Bank Republic will continue pursuing the balanced universal banking strategy<br />

aimed at client satisfaction. BR target is to become the Reference Bank in Georgia, recognized and appreciated for the<br />

quality of relationship with clients, innovative model of client management, and reactivity. We will aim at the increase<br />

of the market share, number of clients, loan portfolio and network size in line with the activation of all distribution<br />

channels (NW, ATMs, Call Center, POS, Electronic, Telephone) and diversification of investment banking opportunities<br />

(structured finance, F/X Hedging).<br />

Bank Republic will definitely enjoy its international strength and competitive edge by remaining a place for cheap<br />

funding, trade finance through SG network, new products thus sharing good practices, and improving the practice<br />

for further boosting commercial activities (sales techniques, direct marketing, cross selling), being “Client oriented,<br />

diversified and balanced” in relations with corporate clients, SMEs, micro businesses, individuals and private banking<br />

services. The products will be definitely improved and developed to achieve the multi-channel distribution efficiency,<br />

quality of service, customer satisfaction and innovation with our quick, efficient, warm, connected, proactive attitude<br />

and quality label.<br />

The bank continues making confident steps towards the creation of the innovative and tailor-made products and solutions<br />

for its retail and corporate customers with the superior quality of service.<br />

27


Annual Report 2011<br />

mTavari<br />

movlenebi<br />

rTuli periodis gavlis Semdeg bankma „respublikam“<br />

2011 weli „biznesSi dabrunebis“ wlad<br />

gamoacxada. igi bazarze axali komerciuli kampaniebiT<br />

da axali proeqtebiT wardga. siaxleebi<br />

warmatebuli aRmoCnda da mniSvnelovnad Seuwyo<br />

xeli bankis saerTo reabilitacias.<br />

n banki „respublika“ kvlav sakuTari principebis<br />

erTgulia da klientebisaTvis inovaciuri<br />

produqtebisa Tu momsaxurebis SeTavazebiT imkvidrebs<br />

sanimuSo da sando bankis saxels.<br />

n zamTarSi bankma sakredito aqcia wamoiwyo,<br />

riTac man mkafiod ganacxada: „banki „respublika“<br />

biznesSi dabrunda“. es iyo kargad mofiqrebuli<br />

kampania, romelmac komerciuli<br />

TvalsazrisiT dadebiTi Sedegebi gamoiRo da<br />

mravali klientis kmayofileba gamoiwvia.<br />

n „respublikam“ momxmarebels SesTavaza axali<br />

produqti „prizma“ _ mimdinare angariSis<br />

inovaciuri paketi, romelic klientebs saSualebas<br />

aZlevs, martivad da efeqtianad marTon<br />

sakuTari saxsrebi da sxvadasxva sabanko momsaxureba<br />

erTi produqtis farglebSi miiRon (multisavaluto<br />

mimdinare angariSi, multisavaluto<br />

sabanko baraTi, SMS momsaxureba, mudmivi<br />

sagadaxdo davaleba, avtomaturi komunaluri<br />

gadaricxvebi, satelefono momsaxurebis centri,<br />

satelefono da internetsabanko momsaxureba).<br />

n bankma „respublikam“ mikro da mcire biznesis<br />

mflobelebs sakredito xazi SesTavaza _<br />

moklevadiani revolveluri krediti mikro da<br />

mcire biznesis sabrunavi kapitalis dasafinanseblad.<br />

n bankma „respublikam“ daiwyo swrafi sesxebis<br />

gacema fizikur pirebze _ mcire moculobis<br />

arauzrunvelyofili sesxi, romlis gacemis proceduras<br />

mcire dro (1 saaTi) sWirdeba.<br />

n bankma wamoiwyo ipoTekuri dakreditebis kampania<br />

_ ipoTekuri kreditebi mimzideveli fiqsirebuli<br />

saprocento ganakveTiT, plus klientis<br />

ipoTekur sesxTan dakavSirebuli damatebiTi xarjebi.<br />

n fizikuri pirebisTvis SeTavazebul iqna mimzidveli<br />

produqti _ avtoganvadeba. bankma „respublikam“<br />

gazarda avtodilerebis qseli da<br />

fizikuri pirebis mier Sesyiduli avtomobilebis<br />

dafinansebis axali politika SeimuSava.<br />

n 2010 wlis bolos bankis generalur direqtorad<br />

kristian karmanioli dainiSna. man am Tanamdebobaze<br />

Jilber i Secvala, romelmac qveyanaSi Tavisi<br />

oTxwliani misia daasrula. amis Semdeg moxda<br />

cvlilebebi bankis komerciuli marTvis gundSi.<br />

n 2011 wlis 6 dekembers bankma „respublikam“<br />

Seisyida britanuli finansuri jgufis HSBC-is<br />

(romelmac saqarTvelos bazris datovebis gadawyvetileba<br />

miiRo) sacalo portfeli.<br />

n wlis ganmavlobaSi banki kvlav aqtiurad iyo<br />

CarTuli korporaciuli socialuri pasuxismgeblobis<br />

proeqtebSi. bankma „respublikam“ monawileoba<br />

miiRo jandacvisa (sisxlis donoroba da<br />

„maraToni sicocxlis gadasarCenad“) da erovnuli<br />

kulturis proeqtebSi (kote marjaniSvilis<br />

saxelobis saxelmwifo dramatuli Teatri, xalxuri<br />

simRerisa da cekvis saxelmwifo akademiuri<br />

ansambli „erisioni“ da klasikuri musikis festivali<br />

„Ramis serenadebi“).<br />

bankis Sesaxeb<br />

MAJOR EVENTS<br />

THE PROFILE OF THE BANK<br />

Following a difficult period, Bank Republic announced the year 2011 as “back to business” year, with new commercial<br />

campaigns and projects. The projects proved successful thus contributing to the overall rehabilitation of the bank.<br />

n Bank Republic stayed loyal to the principle of constantly offering its clients innovative products and strengthening<br />

its image of a reference reliable bank.<br />

n The bank launched the lending campaign in winter, sending a clear message to the market’: “Bank Republic is<br />

back to business.” It was well perceived, bringing positive commercial results. The campaign resulted in a “commercial<br />

rebound”, with a number of satisfied clients.<br />

n Bank Republic introduced Prisma - an innovative current account package, allowing clients to simply and effectively<br />

manage their funds, enjoying the combination of various banking services: multicurrency current account,<br />

multicurrency bank card, SMS service, standing orders, automated utility payments, call center service, telephone<br />

and internet banking.<br />

n BR offered credit line for MSB - short term revolving facility for financing working capital of Micro and Small Business<br />

clients;<br />

n BR launched Instant Loans for individuals – small-scale unsecured loans, with quick (1 hour) disbursement procedure;<br />

n BR launched a mortgage lending campaign - mortgage loans at attractive fixed interest rates including additional<br />

costs of the client related to mortgage loan;<br />

n BR launched an attractive product for individuals – auto installment. BR expanded the network of auto dealers and<br />

adopted new approach to financing automobile purchase by individuals.<br />

n End-2010, Christian Carmagnolle was appointed CEO, substituting Gilbert Hie, who completed his 4-year mission<br />

term. It was then followed by changes in the commercial management team.<br />

n On December 6, 2011, Bank Republic purchased the retail portfolio of the British financial group HSBC, which<br />

opted to leave the Georgian market.<br />

n The bank remained actively involved in CSR activities during the year. BR supported the annual healthcare projects,<br />

(blood donation and ‘race for the cure’) as well as national culture: Marjanishvili Theater, folk dance group Erisioni<br />

and festival of classic music (Night Serenades).<br />

29


komerciuli saqmianoba<br />

perspeqtiva<br />

Commercial Activities<br />

Outlook<br />

komerciuli angariSi<br />

COMMERCIAL REPORT<br />

Annual Report 2011<br />

komerciuli<br />

saqmianoba<br />

sacalo sabanko saqmianoba<br />

COMMERCIAL ACTIVITIES<br />

COMMERCIAL REPORT<br />

komerciuli angariSi<br />

2011 wels banki „respublika“ aqtiur sacalo sabanko saqmianobas gansakuTrebiT dakreditebis da<br />

yoveldRiuri sabanko operaciebis mimarTulebiT warmarTavda.<br />

weli mravalferovani marketinguli kampaniebiT da axali produqtebis danergviT gamorCeoda. aRsaniSnavia<br />

Semdegi biznesmimarTulebebis dakrediteba: mikro da mcire biznesi, ipoTekuri sesxebi, avto<br />

da samomxmareblo sesxebi. saqmianoba fokusirebuli iyo klientTa farTo segmentebze: dabalSemosavlian<br />

da SeZlebul fenebze, mciremasStabian sawarmoebze da did kompaniebze. aRniSnuli saqmianobis<br />

Sedegad bankma „respublikam“ axali sacalo sesxebis gacemaSi STambeWdav Sedegebs miaRwia.<br />

jguf „<strong>sosiete</strong> <strong>Jeneralis</strong>“ wevrobasTan dakavSirebuli upiratesobis da saerTaSoriso gamocdilebis<br />

daxmarebiT bankma „respublikam“ yoveldRiur sabanko saqmianobaSi metad mimzidveli mimarTulebebi<br />

danerga, rac moicavs klientTa sxvadasxva segmentebis saWiroebebze morgebul momsaxurebis paketebs.<br />

es siaxle dadebiTad iqna miRebuli klientebis mier, radganac is aadvilebs da komfortuls<br />

xdis bankTan urTierTobas.<br />

bazarze saqmianobis gaaqtiurebas xeli Seuwyo Sida procesebis daxvewam, rasac Sedegad mohyva momxmarebelTa<br />

momsaxurebis gamartiveba.<br />

Commercial Activities<br />

In 2011 BR was very actively developing its retail banking activities, especially in lending and day-to-day banking<br />

directions.<br />

The year was highlighted with recurrent activity on the market through implementing various marketing campaigns<br />

and new products, for lending in the following business lines: micro and small business lending, mortgage lending,<br />

auto lending and consumer finance. Activity was targeted to a wide range of client segments: mass to affluent, very<br />

small scale professionals/businesses to larger companies. Through these activities BR recorded impressive results<br />

in new retail loan production.<br />

Using its advantages of being a member of Société Générale Group and holding international experience, BR<br />

implemented very attractive solutions for easy and comfortable day to day banking, represented with full scale<br />

packages of daily services tailored to the needs of different customer segments. This product has been very well<br />

accepted by customers, as it makes their life easy and comfortable when dealing with the bank.<br />

Activity on market was supported with streamlining internal processes, that resulted in simplification of customer<br />

service activities.<br />

31


wliuri angariSi 2011<br />

komerciuli Sedegebi<br />

a) klientTa raodenoba<br />

2011 wels bank „respublikis“ sacalo klientTa raodenoba<br />

4%-iT Semcirda da wlis bolosTvis 171<br />

aTasi Seadgina.<br />

b) sesxebi:<br />

2010 wlis bolos fizikur pirebze gacemuli<br />

kreditebis moculobam 178.6 milioni lari Seadgina.<br />

2011 wlis bolosTvis bank „respublikis“ fizikuri<br />

pirebis sakredito portfeli 35%-iT gaizarda da<br />

241.4 milioni lari Seadgina.<br />

g) depozitebi:<br />

2010 wlis dasawyisSi fizikuri pirebis angariSebze<br />

ganTavsebuli iyo 257.3 milioni lari (sxvadasxva<br />

valutiT).<br />

2011 wlis bolosTvis moculoba 22%-iT Semcirda da<br />

200.7 milioni lari Seadgina.<br />

Commercial Outcomes<br />

A) NUMBER OF CUSTOMERS<br />

In 2011 BR decreased number of retail customers by<br />

4% thus totaling to 171,000 thousand by the end of<br />

the year.<br />

B) LOANS:<br />

In the end of 2010, loans to individuals amounted<br />

to GEL 178.6 m.<br />

By the end of 2011, loan portfolio for individuals<br />

increased by 35% thus amounting to GEL 241.4 m.<br />

C) DEPOSITS:<br />

In the beginning of 2010, GEL 257.3 m (in different<br />

currencies) was allocated on individuals accounts.<br />

By the end of 2011, the volume decreased by 22%<br />

and reached GEL 200.7 m.<br />

komerciuli angariSi<br />

korporaciuli sabanko saqmianoba<br />

2011 wels biznesprocesebis daxvewisa da momxmarebelTa<br />

momsaxurebis xarisxis gaumjobesebis<br />

mizniT, korporaciuli sabanko saqmianobis samsaxurSi<br />

struqturuli cvlilebebi ganxorcielda.<br />

5 milion laramde wliuri Semosavlis mqone<br />

kompaniebi saqarTvelos ekonomikis mTavari mamoZravebelia.<br />

amitom, am kompaniebis sakredito<br />

produqtebiTa da momsaxurebiT uzrunvelyofis<br />

mizniT, Seiqmna mcire da saSualo sawarmoebis<br />

dafinansebis departamenti. gamartivda mcire<br />

da saSualo sawarmoebisTvis proeqtis uwyve-<br />

Corporate Banking<br />

tad damtkicebis cikli (didi korporaciebis<br />

mimarT gamoyenebul procesTan SedarebiT). didi<br />

kompaniebis dafinansebis ganyofilebisgan gansxvavebiT,<br />

mcire da saSualo sawarmoebis dafinansebis<br />

oficrebi pasuxismgebelni arian klientebTan<br />

urTierTobis yvela aspeqtze _ pirveli<br />

nabijidan proeqtis dokumentaciis sruli paketis<br />

momzadebamde. departamentis Seqmnidan xuT<br />

Tveze naklebi xnis ganmavlobaSi SesaZlebeli<br />

gaxda am segmentSi operaciebis mkveTri zrdis<br />

miRweva.<br />

COMMERCIAL REPORT<br />

In 2011 Bank Republic implemented further structural changes to the Corporate Banking Division aimed at streamlining<br />

business processes and improving the quality of customer services.<br />

Companies with revenues up to GEL 5 million are critical drivers of the Georgian economy. Therefore, we have created<br />

a small and medium sized business department to support them with a suite of credit products and services.<br />

End to end project approval cycle for SME clients was simplified in comparison with the process applicable to<br />

the large corporations. Unlike the Large Corporate Unit, SME officers are responsible for all aspects of the client<br />

relationship. SME Officers handle everything from the initial pitch, to preparation of full range of project documentation.<br />

In less than five months since the launch of the SME Department, there has been a drastic increase of deal<br />

flow in the segment.<br />

33


Annual Report 2011<br />

pirvel kvartalSi mcire da saSualo biznesze<br />

gacemuli kreditebis portfeli moculobis<br />

TvalsazrisiT 17%-iT gaizarda, msesxeblebis<br />

raodenobis mxriv _ 12%-iT. amasTan, mcire da<br />

saSualo biznesklientebis mixedviT, jvaredini<br />

gayidvebisa da sabanko produqtebiT sargeblobis<br />

maCvenebeli mniSvnelovnad izrdeba.<br />

mcire da saSualo sawarmoebis dafinansebis departamentSi<br />

Seiqmna specialuri ganyofileba,<br />

romelic moemsaxureba bankis aramsesxebelTa<br />

kategoriis klientebs da am segmentis efeqtianobas<br />

gazrdis.<br />

didi korporaciebis ganyofileba kidev ufro<br />

gaZlierda gamocdili korporaciuli analitikosebis<br />

mniSvnelovani raodenobis damatebiT<br />

(korporaciuli sabanko saqmianobis departamentSi<br />

korporaciuli sakredito analizis xarisxis<br />

amaRlebis, riskis Sefasebis da faswarmoqmnis<br />

gaumjobesebis mizniT). yvela axladayvanil<br />

kadrs aqvs sabanko seqtorSi muSaobis mravalwliani<br />

gamocdileba, zogierT maTgans _ riskis<br />

marTvis sferoSi. korporaciuli gayidvebis jgufis<br />

winaSe gansazRvrul iqna mkafio „samoqmedo<br />

areali“, romelmac moicva saqarTveloSi moqmedi<br />

udidesi korporaciebi. aRniSnuli areali daiyo<br />

dargobriv mimarTulebebad da TiToeul maTganze<br />

mimagrebul iqna Sesabamisi bankiri. maT daevalaT<br />

urTierTobebis gaRrmaveba klientebTan winaswar<br />

gansazRvruli gegmiT garigebis potencialidan da<br />

prioritetulobidan gamomdinare. bevri garigeba<br />

daixura (jandacvis, sacalo vaWrobis da transportis<br />

sferoebSi). maT magivrad gaformda axlebi,<br />

romelTa dasrulebis TariRebi, savaraudod,<br />

2012 wlis meore kvartalia.<br />

2011 wlis ganmavlobaSi Semosavlebis generaciis<br />

strategia nel-nela Seicvala individualuri<br />

produqtebis Sefasebidan kompleqsur midgomamde<br />

(rogorc korporaciuli, ise sacalo produqtebis<br />

SemTxvevaSi TiToeuli klientisgan Semosavlebis<br />

miRebis axali SesaZleblobebis gaTvaliswinebiT).<br />

axali midgomis mizania TiToeuli urTierTobidan<br />

mogebis miRebis potencialis maqsimizacia.<br />

komerciuli angariSi<br />

COMMERCIAL REPORT<br />

Within the Q1 2012 SME loan portfolio realized a 17% increase in volume and a 12% increase in the number of borrower<br />

clients. Apart from it, cross-selling and utilization of banking products per SME clients is improving significantly.<br />

A special unit has been created within SME Department to cover/serve non-borrower clients of the bank and increase<br />

the effectiveness of that segment.<br />

The Large Corporations Unit was further strengthened with the addition of a number of experienced corporate analysts<br />

within the scope of the ongoing effort to bolster the quality of corporate credit analysis and improvement of risk assessment<br />

and pricing within CBD. All new hires have many years of experience in the banking sector, in some cases,<br />

within the risk function. The Corporate Sales Team was given a clear target coverage universe comprised of the largest<br />

corporations operating in Georgia. Coverage universe was broken down along the sectoral lines, with bankers<br />

assigned to the respective sector charged with developing relationships with the client base on a predefined schedule<br />

driven by the deal potential and priority. A number of large deals were closed in healthcare, retail and transportation<br />

sectors. A handful of large transactions remain in the pipeline with expected closing dates in Q2 2012.<br />

Over the course of 2011, revenue generation strategy has gradually shifted from pricing of individual products to a<br />

holistic approach, taking into account a multitude of revenue generating opportunities from each client. This is comprised<br />

of corporate as well as retail products. The target of the new approach is maximization of profit potential from<br />

each relationship as a whole.<br />

35


Annual Report 2011<br />

perspeqtiva<br />

2012 wels banki Tavis klientebs kvlav SesTavazebs inovaciur momsaxurebasa da produqtebs, riTac ganagrZobs<br />

bazarze poziciebis gamyarebas. 2012 wlisa da Semdgomi periodisaTvis ramdenime prioritetuli<br />

mimarTuleba SeiZleba gamovyoT:<br />

momxmareblisaTvis gaweuli RonisZiebebis masStabebis gazrda da maTi CvenTan urTier-<br />

Tobis unikaluri gamocdilebis Seqmna. adamianebSi, teqnologiebsa da filialebis qselSi mniSvnelovani<br />

investiciebis ganxorcielebiT momxmareblisaTvis umaRlesi xarisxis momsaxurebas uzrunvelvyofT.<br />

gvjera, rom es sferoebi erTmaneTTan mWidrodaa dakavSirebuli da roca romelime maTgans<br />

naklebi yuradReba eqceva, am dros pirvel rigSi momxmarebeli zaraldeba. „<strong>sosiete</strong> Jenerali“ mTel<br />

evropaSi ara mxolod erT-erT saukeTeso bankad, aramed saukeTeso damsaqmebladaa miCneuli. misi saukunovani<br />

arsebobis manZilze am finansur instituts dasaqmebisa da TanamSromelTa ganviTarebis meTodikis<br />

SemuSavebis sakmao gamocdileba daugrovda.<br />

korporaciuli sabanko momsaxurebis saukeTeso praqtikis danergva. Cveni mizania, iseT<br />

pozicias mivaRwioT, rom qveyanaSi arc erTi msxvili organizacia ar iRebdes finansur gadawyvetilebebs<br />

bank „respublikasTan“ konsultaciis gareSe. „<strong>sosiete</strong> <strong>Jeneralis</strong>“ wevri banki „respublika“ is myari<br />

niadagia, romelzec qarTvelTa finansuri momavali daefuZneba. bank „respublikis“ sazogadoebis<br />

lideris imijs „<strong>sosiete</strong> <strong>Jeneralis</strong>“ aswlovani sabanko gamocdileba amyarebs.<br />

momxmareblebTan axlo urTierToba. „<strong>sosiete</strong> <strong>Jeneralis</strong>“ globaluri brendi misi Zlierebaa.<br />

axlo momavalSi brendis ganviTarebas da momxmarebelTan meti siaxlovisaTvis gadadgmul nabijebs mniSvnelovani<br />

Zalisxmeva daeTmoba. 2012 wlisaTvis Cveni mizania, momxmarebelma mogvmarTos imitom, rom<br />

maTTvis ufro meti viqnebiT, vidre banki _ viqnebiT maTi sando mrCeveli da grZelvadiani partniori.<br />

OUTLOOK<br />

COMMERCIAL REPORT<br />

komerciuli angariSi<br />

The Bank will continue to strengthen its position in the market in 2012, through offering innovative services and products<br />

to its customers. We have identified a number of key execution priorities for 2012 and beyond.<br />

Enhance our consumer business and provide an exceptional customer experience. We will make major<br />

investments in people, in technology and in our branch network to ensure the excellence in our customer service. We<br />

believe that each of these areas is intertwined and that if any one of these areas is ignored than the customer experience<br />

will suffer. All over Europe Société Générale is considered one of the best banks, but they are also considered<br />

one of the best places to work. Société Générale has had over one hundred years to discover the best methods of<br />

recruiting and employee development.<br />

Provide best in-class corporate banking capabilities. Our goal is to achieve a position where no major organization<br />

in the country will make a financial decision without consulting Bank Republic. Bank Republic, Société Générale<br />

Group is the solid ground upon which Georgians’ financial futures will be built. Bank Republic’s brand image of community<br />

leader is possible because it is backed up by the support and assurance of Société Générale’s one hundred<br />

plus years of banking experience and dominance.<br />

Connect with our customers. Société Générale’s global brand is the strength. In the nearest future we will invest in<br />

the development of our brand and try to find the right and the best way to connect with our customers. In 2012 we<br />

want customers to turn to us because they see us as more than a bank, they see us as a trusted advisor and long<br />

term partner.<br />

37


iskebis angariSi<br />

RISK REPORT<br />

Annual Report 2011<br />

riskebis marTvis samsaxuris pasuxismgeblobaa:<br />

n bankis saqmianobis Sedegad warmoqmnili riskebis analizis, Sefasebis, damtkicebis da monitor-<br />

ingisaTvis gamoyenebuli meTodebis gansazRvra da validireba;<br />

n gamovlenili riskebis prevenciis an SemcirebisaTvis Sesabamisi RonisZiebebis gansazRvra da<br />

ganxorcieleba; riskebis marTvis sainformacio sistemebis adekvaturobis da Sesabamisobis monitoringi;<br />

n bankis klientebTan momuSave urTierTobis oficrebis mier SeTavazebul tranzaqciebTan dakavSirebuli<br />

sakredito riskebis damoukidebeli Sefaseba;<br />

n tranzaqciebis regularuli monitoringi mTeli vadis ganmavlobaSi;<br />

n maRali riskis sferoebSi gayidvebis strategiis kritikuli mimoxilva.<br />

banki „respublika“ icavs Semdeg principebs:<br />

n mkacri Sesabamisoba jguf „<strong>sosiete</strong> <strong>Jeneralis</strong>“ „normatiul bankTan“ (standartebi, romlebic<br />

SemuSavda, rogorc jgufis riskebis marTvis politikis nawili) da iuridiuli da maregulirebeli<br />

moTxovnebis mudmivi monitoringi;<br />

n klientebisaTvis jerovani konsultaciis gawevis valdebuleba;<br />

n biznesurTierTobebis ganviTareba mxolod srulad identificirebul kontrahentebTan, romlebsac<br />

aqvT pasuxismgeblobis da keTilsindisierebis iseTive aRqma, rogorc jguf „<strong>sosiete</strong> Jenerals“;<br />

n keTilgonierebis, sifrTxilis, sanimuSo gamocdilebis da riskebis marTvis xarisxisa da diversifikaciis<br />

principebis gamoyeneba im SemTxvevaSic ki, rodesac am midgomam SesaZloa uaryofi-<br />

Tad imoqmedos bankis mogebaze moklevadian perspeqtivaSi;<br />

n klientebisaTvis uaris Tqma nebismieri iseTi mniSvnelovani finansuri tranzaqciis ganxorcielebaze,<br />

romelic ar aisaxeba maT sabalanso uwyisSi an gare auditorebs ar aqvT srulyofili<br />

informacia amasTan dakavSirebiT.<br />

THE RISK MANAGEMENT DIRECTORATE IS RESPONSIBLE FOR:<br />

n Defining and validating the methods used for analysis, assessment, approval and monitoring of risks gener-<br />

ated by activities of the bank.<br />

n Definition and realization of measures for preventing or mitigating the identified risks and monitoring the<br />

adequacy and consistency of risk management information systems.<br />

n Providing independent assessment of credit risks on transactions proposed by relationship managers who<br />

are in touch with clients of the bank.<br />

n Regular monitoring of transactions during their entire lifespan.<br />

n Conducting a critical review of sales strategies for high-risk areas.<br />

BANK REPUBLIC APPLIES THE FOLLOWING PRINCIPLES:<br />

n Strict compliance with Société Générale Group’s “Normative Bank” (standards drawn up as part of the<br />

group’s risk management policy) and constant monitoring of legal and regulatory requirements.<br />

n The obligation to advise clients appropriately.<br />

n Development of business relationships only with counterparties whose identity has been clearly established<br />

and who share the same sense of responsibility and integrity as Société Générale Group.<br />

n Application of the principles of prudence, good conduct and risk quality and diversification, even when this<br />

could affect short-term profitability.<br />

n Refusal to arrange any significant financing transactions for clients if these do not appear on their balance<br />

sheet or if their external auditors have not been fully informed.<br />

RISK REPORT<br />

riskebis angariSi<br />

39


wliuri angariSi 2011<br />

bank „respublikis“ riskebis marTvis direqtorati<br />

kvlav ganagrZobs saWiro RonisZiebebis<br />

ganxorcielebas sabanko aqtivobis yvela sfero-<br />

Si riskebis optimaluri donis misaRwevad, imisaTvis,<br />

rom banks hqondes saSualeba, imoqmedos<br />

bazris ganviTarebis Sesabamisad da sakuTari<br />

saqmianobis kidev ufro gansaviTareblad.<br />

2011 wlis ganmavlobaSi riskebis marTvis direqtoratis<br />

mier ganxorcielebuli saqmianobidan<br />

gamovyofT ramdenime ZiriTad sakiTxs:<br />

n saoperacio riski _ moxda Sida kontrolis Semdgomi<br />

gaZliereba da avtomatizeba adre gadadgmuli<br />

im nabijebis xelSewyobisaTvis, romlebic<br />

gamiznuli iyo zaralis riskis Sesamcireblad<br />

Sida procesebis mizanmimarTulad Tu uneblied<br />

darRvevis SemTxvevaSi. bankma „respublikam“<br />

riskebis angariSi<br />

gansakuTrebulad progresuli nabijebi gadadga<br />

saoperacio riskebis marTvis TvalsazrisiT BA-<br />

SEL II-is principebTan sruli Sesabamisobis misaRwevad;<br />

n fulis gaTeTrebis winaaRmdeg brZola _ Sesabamisi<br />

adgilobrivi organoebisa da jguf „<strong>sosiete</strong><br />

<strong>Jeneralis</strong>“ Sida inspeqciis mier Catarebuli<br />

detaluri Semowmebis Sedegad gamovlinda, rom<br />

bankma warmatebiT moaxdina principebis dacva da<br />

procedurebis ganxorcieleba;<br />

n 2011 wlis ganmavlobaSi moxda biznesis uwyvetobisa<br />

da krizisis marTvis meqanizmebisa da procedurebis<br />

Semdgomi ganviTareba, raTa banks gaadvileboda<br />

Tavis saqmianobaze SesaZlo negatiuri<br />

gavlenis mqone movlenebTan adaptacia da klientebisaTvis<br />

xarisxiani momsaxurebis miwodeba;<br />

Risk management Directorate of Bank Republic continued to improve on multiple measures taken by the bank, in<br />

order to reach optimal level of risk in all areas of banking activities, in order to enable the bank to cope with the<br />

development of the market and further develop activities of the bank.<br />

Several key items shall be mentioned in order to highlight activities of the Risk Management Directorate during 2011:<br />

n Operational risk - system of internal controls was further strengthened and automated, in order to foster earlier<br />

taken steps to minimize risk of loss in case of breach of internal processes either by intent or omission. Bank<br />

Republic made major progress towards full compliance with BASEL II principles in the area of Operational risk<br />

management.<br />

n Anti money laundering and compliance - principles and procedures of the bank went successfully though a<br />

rigorous screening process carried out by respective Georgian authorities and also by internal inspection of Societe<br />

Generale Group.<br />

n Business continuity plan and crisis management - tools and procedures were further developed during year<br />

2011, in order to increase the ability of the bank to cope with events that have potentially negative effects on our<br />

operation and remain fully able to provide quality services to our clients.<br />

RISK REPORT<br />

41


Annual Report 2011<br />

n sakredito riskebis marTvis TvalsazrisiT<br />

bankma gadadga nabijebi Sida kontrolisa da<br />

monitoringis Semdgomi ganviTarebisaTvis, rac,<br />

Tavis mxriv, xels uwyobs sawyis etapze dialogis<br />

warmarTvas iseT klientebTan, romlebsac sirTuleebi<br />

aqvT bankis mier gacemuli sesxebis dafarvasTan<br />

dakavSirebiT. amgvari SemTxvevebis adreul<br />

etapze gamovleniTa da am tipis klientebisadmi<br />

individualuri midgomiT banki cdilobs maqsimalurad<br />

Seamciros klientis winaSe arsebuli<br />

sirTuleebis negatiuri zegavlena Tavad klentsa<br />

da bankze. sakredito riskebis marTvis mimar-<br />

TulebiT bankis kidev erT seriozul Zalisxmevas<br />

warmoadgens dakreditebis Sida wesebisa da<br />

politikis Secvla, romlis miznebia bankisTvis<br />

riskis misaRebi donis uzrunvelyofa da amave<br />

dros klientebis moTxovnebsa da saWiroebebze<br />

bankis reagirebis unaris gaumjobeseba. rogorc<br />

zemoT aRvniSneT, bankis riski mcirdeba riskis<br />

indikatorebis sistemis mudmivad daxvewiT,<br />

rac riskebis marTvaze momuSave TanamSromlebs<br />

RISK REPORT<br />

riskebis angariSi<br />

saSualebas aZlevs, swrafad imoqmedon potenciur<br />

sakiTxebTan dakavSirebuli signalebis sapasuxod<br />

da SeimuSaon Sesabamisi zomebi SesaZlo<br />

negatiuri Sedegebis Tavidan asacileblad;<br />

n zemoT aRniSnuli cvlilebebis gatarebas xels<br />

Seuwyobs axali produqtis ganviTarebasTan dakavSirebiT<br />

gadadgmuli nabijebi. bankSi mimdinare<br />

Sida procesebi warimarTa axali produqtebis<br />

riskebis mkacri kontrolis SesanarCuneblad da,<br />

amasTanave, axali produqtis ideis formirebidan<br />

mis damtkicebamde saWiro drois monakveTis<br />

optimizaciisaTvis.<br />

marTalia, riskebis marTvis TvalsazrisiT 2011<br />

wels mniSvnelovani nabijebi gadaidga, magram<br />

riskebis marTvis gundi kvlav eZiebs axal meqanizmebs<br />

da meTodebs, rac banks saSualebas miscems,<br />

miaRwios riskis xarjianobis dabal dones<br />

da, amave dros, SeinarCunos moqniloba da saTanado<br />

yuradReba klientebis saWiroebebis mimarT.<br />

n Credit risk management - the bank took steps to further improve on internal control and monitoring procedures,<br />

in order to be able to start early dialogue with the clients facing difficulties with repayment of loans provided by the<br />

bank. By early identification of such cases, and by individual approach to such clients the bank aims to maximize<br />

the number of cases where a solution of clients’ difficulties can be found without any negative impact on the client<br />

or the bank. As part of credit risk management, the bank committed significant resources to redesigning the internal<br />

lending rules and policies. These rules were modified in order to ensure acceptable level of risk to the bank, but at<br />

the same time to improve our ability to promptly respond to the requests and needs of our clients. As mentioned<br />

above, the risk of the bank is further mitigated by continuously developing a system of risk indicators that allow the<br />

risk management staff to quickly react on any signs of potential issues and develop appropriate measures to counter<br />

potential negative development.<br />

n New Product Development - The internal processes of the bank were streamlined in order to maintain strict<br />

control of risk profiles of the new products, but at the same time significantly shorten the time needed from idea formulation<br />

to final approval and launch of the product.<br />

While the year 2011 has seen significant progress in area of risk management, the risk team continues to look for<br />

new tools and methods allowing the bank to lower the level of cost of risk, while remaining flexible and attentive to<br />

the needs of our clients.<br />

Annual Report 2011<br />

43


finansuri angariSi<br />

FINANCIAL REPORT<br />

Annual Report 2011<br />

bank `respublikis~ ZiriTadi finansuri<br />

da komerciuli maCveneblebi<br />

KEY FINANCIAL AND COMMERCIAL INDICATORS<br />

n In 2011, the number of clients was 174,3 thousand, of which 98% were individuals and 2% were legal entities.<br />

n The total number of branches and service centers was 37.<br />

n Six new ATM’s were added to the branch network, making the total number of ATM’s 130 by end-2011.<br />

n The number of staff reduced by 2%. By end-2011, the total number of staff was 953.<br />

gayidvebis punqtebis raodenoba<br />

NUMBER OF SALES POINTS<br />

41<br />

46<br />

14<br />

16<br />

23<br />

33<br />

38 37<br />

2004 2005 2006 2007 2008 2009 2010 2011<br />

247<br />

n 2011 wels bankis klientTa raodenobam Seadgina 174,3 aTasi, saidanac fizikur<br />

pirebze modioda 98%, xolo iuridiul pirebze ki _ 2%.<br />

n filialebisa da serviscentrebis raodenoba 37-iT ganisazRvra.<br />

n safilialo qselis masStabiT, damontaJda 6 axali bankomati, ramac 2011<br />

wlis bolosTvis Seadgina 130 bankomati.<br />

n TanamSromelTa raodenoba 2%-iT Semcirda. 2011 wlis bolos bankis Tanam-<br />

SromelTa raodenoba 953 adamianiT ganisazRvra.<br />

TanamSromelTa raodenoba<br />

NUMBER OF STAFF<br />

998<br />

343<br />

515<br />

770<br />

991 970 953<br />

2004 2005 2006 2007 2008 2009 2010 2011<br />

95%<br />

94%<br />

96%<br />

klientTa raodenoba<br />

NUMBER OF CLIENTS<br />

20.5<br />

49.7<br />

110.6<br />

93%<br />

89%<br />

11% 7% 5% 6% 4% 3% 3% 2%<br />

2004 2005 2006 2007 2008 2009 2010 2011<br />

iuridiuli piri<br />

Legal Entities<br />

finansuri angariSi FINANCIAL REPORT<br />

155.9<br />

156.8<br />

181.6<br />

184.1<br />

174.3<br />

2004 2005 2006 2007 2008 2009 2010 2011<br />

bankomatebi<br />

ATM’s<br />

130<br />

124<br />

100 110<br />

69<br />

46<br />

19<br />

3<br />

2004 2005 2006 2007 2008 2009 2010 2011<br />

97% 97%<br />

98%<br />

fizikuri piri<br />

Individuals<br />

45


wliuri angariSi 2011<br />

/aTasi lari/<br />

Sedegebi<br />

saoperacio mogeba<br />

wminda mogeba<br />

aqtivoba<br />

wminda sesxebi<br />

mTliani aqtivebi<br />

klientTa angariSebi<br />

mTliani valdebulebebi<br />

kapitali<br />

Cveulebrivi aqciebi<br />

sul saaqcio kapitali<br />

koeficientebi<br />

ROA<br />

ROE<br />

ROAA<br />

ROAE<br />

zrda<br />

/aTasi lari/<br />

Sedegebi<br />

saoperacio mogeba<br />

wminda mogeba<br />

aqtivoba<br />

wminda sesxebi<br />

mTliani aqtivebi<br />

klientTa angariSebi<br />

mTliani valdebulebebi<br />

kapitali<br />

Cveulebrivi aqciebi<br />

sul saaqcio kapitali<br />

ZiriTadi maCveneblebi<br />

KEY FIGURES<br />

2004 2005 2006 2007 2008 2009 2010 2011<br />

12,100<br />

4,816<br />

80,302<br />

125,829<br />

99,815<br />

101,027<br />

7,000<br />

24,802<br />

3.8%<br />

19.4%<br />

4.7%<br />

22.1%<br />

11.3%<br />

4.8%<br />

50.9%<br />

61.9%<br />

99.8%<br />

71.5%<br />

20.2%<br />

31.9%<br />

23,265<br />

9,181<br />

128,954<br />

211,284<br />

156,263<br />

178,481<br />

7,000<br />

32,803<br />

4.3%<br />

28.0%<br />

5.4%<br />

31.9%<br />

92.3%<br />

90.6%<br />

60.6%<br />

67.9%<br />

56.6%<br />

76.7%<br />

0%<br />

32.3%<br />

30,265<br />

8,148<br />

187,575<br />

348,520<br />

253,964<br />

285,469<br />

22,000<br />

63,051<br />

2.3%<br />

12.9%<br />

2.9%<br />

17.0%<br />

30.1%<br />

-11.3%<br />

45.5%<br />

65.0%<br />

62.5%<br />

59.9%<br />

214.3%<br />

92.2%<br />

37,411<br />

4,653<br />

310,956<br />

505,135<br />

314,079<br />

416,371<br />

38,500<br />

88,764<br />

0.9%<br />

5.2%<br />

1.1%<br />

6.1%<br />

23.6%<br />

-42.9%<br />

65.8%<br />

44.9%<br />

23.7%<br />

45.9%<br />

75.0%<br />

40.8%<br />

50,903<br />

655<br />

568,242<br />

869,405<br />

336,026<br />

753,742<br />

42,600<br />

115,663<br />

0.1%<br />

0.6%<br />

0.1%<br />

0.6%<br />

36.1%<br />

-85.9%<br />

82.7%<br />

72.1%<br />

7.0%<br />

81.0%<br />

10.6%<br />

30.3%<br />

62,600<br />

5,641<br />

483,347<br />

829,269<br />

453,763<br />

708,550<br />

42,600<br />

120,719<br />

0.7%<br />

4.7%<br />

0.7%<br />

4.8%<br />

23.0%<br />

761.2%<br />

-14.9%<br />

-4.6%<br />

35.0%<br />

-6.0%<br />

0.0%<br />

4.4%<br />

22,650<br />

(30,994)<br />

378,654<br />

810,479<br />

486,594<br />

703,619<br />

48,325<br />

106,860<br />

- 3.8%<br />

-29.0%<br />

- 3.8%<br />

- 27.2%<br />

-63.8%<br />

-649.4%<br />

-21.7%<br />

-2.3%<br />

7.2%<br />

-0.7%<br />

13.4%<br />

-11.5%<br />

29,801<br />

(31,414)<br />

408,198<br />

702,450<br />

337,626<br />

607,323<br />

56,983<br />

95,127<br />

- 4.5%<br />

- 33.0%<br />

- 4.2%<br />

- 31.1%<br />

2003 2004 2005 2006 2007 2008 2009 2010 2011<br />

11.2%<br />

31.7%<br />

34.5%<br />

20.2%<br />

13,8%<br />

16,8%<br />

0%<br />

32.4%<br />

31.6%<br />

1.4%<br />

7.8%<br />

-13.3%<br />

-30.6%<br />

-13.7%<br />

17.9%<br />

-11.0%<br />

/ thousand GEL /<br />

OUTCOMES<br />

Operational income<br />

Net income<br />

ACTIVITIES<br />

Net loans<br />

Total assets<br />

Customer accounts<br />

Total liabilities<br />

CAPITAL<br />

Ordinary shares<br />

Total share capital<br />

RATIOS<br />

ROA<br />

ROE<br />

ROAA<br />

ROAE<br />

n During the operational year, the total volume of assets decreased by 13,3%, amounting GEL 702,4 million..<br />

n Net loans to customers increased by 7,8% in 2011, amounting GEL 408 million.<br />

125,829 211,284<br />

505,135<br />

348,520<br />

869,405 829,269 810,479<br />

702,450<br />

2004 2005 2006 2007 2008 2009 2010 2011<br />

80,302 128,954<br />

187,575<br />

GROWTH<br />

/thousand GEL /<br />

OUTCOMES<br />

Operational income<br />

Net income<br />

ACTIVITIES<br />

Net loans<br />

Total assets<br />

Customer accounts<br />

Total liabilities<br />

CAPITAL<br />

Ordinary shares<br />

Total share capital<br />

n saoperacio wlis ganmavlobaSi, aqtivTa mTliani moculoba bankSi 13,3%-iT Semcirda da 702,4 mln lari Seadgina.<br />

n momxmareblebze gacemuli wminda sesxebi 2011 wels 7,8%-iT gaizarda da 408 mln lari Seadgina.<br />

mTliani aqtivebi<br />

TOTAL ASSETS<br />

wminda sesxebi<br />

NET LOANS<br />

568,242<br />

483,347<br />

378,654<br />

310,956<br />

408,198<br />

2004 2005 2006 2007 2008 2009 2010 2011<br />

sakredito portfelis 52% modis fizikur pirebze gacemul sesxebze,<br />

xolo 48% _ iuridiul pirebze gacemul sesxebze<br />

Loans to individuals make up 52% of the credit portfolio, with 48% - to legal entities.<br />

fizikuri piri<br />

Individuals<br />

iuridiuli piri<br />

Legal Entities<br />

sul<br />

Total<br />

mogeba<br />

2011 % EARNINGS 2010 (%)<br />

241,453<br />

224,233<br />

465,686<br />

52%<br />

48%<br />

100%<br />

10%<br />

-10%<br />

fizikuri pirebis sesxebis wili mTlian portfelSi<br />

gaizarda 10%-iT da Seadgina 241,4 milioni lari.<br />

The share of individuals in the total portfolio<br />

increased by 10%, amounting GEL 241,4 million.<br />

vaWrobisa da momsaxurebis seqtori<br />

fizikur pirebze gacemuli sesxebi<br />

mSeneblobis seqtori<br />

warmoebis seqtori<br />

samTomompovebeli da gadamamuSavebeli seqtori<br />

energetikis seqtori<br />

saxelmwifo institutebi<br />

transportisa da kavSirgabmulobis seqtori<br />

soflis meurneobisa da metyeveobis seqtori<br />

danarCeni seqtorebi<br />

mTliani sesxebi<br />

107,103<br />

178,620<br />

16,425<br />

29,363<br />

8,245<br />

3,494<br />

7,263<br />

4,987<br />

72,859<br />

428,359<br />

25%<br />

42%<br />

4%<br />

7%<br />

2%<br />

1%<br />

0.0%<br />

2%<br />

1%<br />

17%<br />

100%<br />

48%<br />

iuridiuli piri<br />

Legal Entities<br />

95,704<br />

241,453<br />

9,253<br />

24,953<br />

7,661<br />

2,417<br />

22,330<br />

699<br />

3,185<br />

58,031<br />

465,686<br />

21%<br />

52%<br />

2%<br />

5%<br />

2%<br />

1%<br />

5%<br />

0%<br />

1%<br />

12%<br />

100%<br />

52%<br />

fizikuri piri<br />

Individuals<br />

seqtorebis mixedviT<br />

sesxebis portfelis ganviTareba 2010 % 2011 % CREDIT PORTFOLIO DYNAMICS BY SECTORS<br />

Trade and Services Sector<br />

Loans to Individuals<br />

Construction<br />

Production<br />

Mining and Manufacturing<br />

Energy<br />

Government Institutions<br />

Transport and Communications<br />

Agriculture and Forestry<br />

Other<br />

n sakredito portfelis 52% koncentrirebulia fizikur pirebze gacemul sesxebSi;<br />

Total<br />

n sakredito portfelis 21% modis vaWrobisa da momsaxurebis seqtorze;<br />

n sakredito portfelis 12% modis danarCen seqtorebze gacemul sesxebze;<br />

n Loans to individuals make up 52% of the loan portfolio.<br />

n Trade and Services takes 21 % of the loan portfolio.<br />

n Loans to other sectors take 12% of the loan portfolio.<br />

finansuri angariSi FINANCIAL REPORT<br />

47


Annual Report 2011<br />

momxmareblebze gacemuli sesxebis vadianoba<br />

MATURITIES OF LOANS ISSUED TO CUSTOMERS<br />

99,815 156,263<br />

2010<br />

2011<br />

n mTliani valdebulebebi Semcirda 13,7%-iT da Seadgina 607,3 milioni lari.<br />

n 2011 wels momxmarebelTa angariSebi 337,6 milioni lariT ganisazRvra.<br />

n Total liabilities decreased by 13,7 %, amounting GEL 607,3 million.<br />

n Customer accounts totaled GEL 337,6 million in 2011.<br />

klientTa angariSebi<br />

CUSTOMER ACCOUNTS<br />

253,964<br />

336,026<br />

314,079<br />

453,763<br />

9.5% 8.7% 7.0% 5.1%<br />

486,594<br />

337,626<br />

2004 2005 2006 2007 2008 2009 2010 2011<br />

15.9% 15.0%<br />

71.2%<br />

67.6%<br />

1 Tvis CaTvliT 1-3 Tvemde 3-12 Tvemde 12 Tveze meti<br />

Through 1 month Up to 1-3 months Up to 3-12 months Over 12 months<br />

momxmarebelTa angariSebis 59% warmoadgens fizikuri pirebis angariSebs, xolo 41% _ iuridiuli pirebis angariSebs<br />

59% of customer accounts are accounts of individuals, with 41% of accounts belonging to legal entities.<br />

fizikuri pirebi<br />

Individuals<br />

iuridiuli pirebi<br />

Legal Entities<br />

sul<br />

Total<br />

mogeba<br />

2011 % earnings 2010 (%)<br />

200,710<br />

136,916<br />

337,626<br />

59%<br />

41%<br />

100%<br />

7%<br />

-7%<br />

klientTa angariSebi<br />

Customer Accounts<br />

vadiani depozitebi<br />

Term Deposits<br />

moTxovnamde depozitebi<br />

Demand deposits<br />

sul<br />

Total<br />

41%<br />

iuridiuli piri<br />

Legal Entities<br />

zrda<br />

2011 2010 Growth<br />

189,682<br />

147,944<br />

337,626<br />

59%<br />

283,233<br />

203,361<br />

486,594<br />

49%<br />

37%<br />

44%<br />

fizikuri piri<br />

Individuals<br />

n 2011 wels saaqcio kapitali 11%-iT Semcirda.<br />

n Share capital decreased by 11% in 2011.<br />

saaqcio kapitali<br />

SHARE CAPITAL<br />

24,802<br />

32,803<br />

63,051<br />

88,764<br />

120,719<br />

115,663<br />

106,860<br />

95,127<br />

2004 2005 2006 2007 2008 2009 2010 2011<br />

4,816<br />

n In 2011, operational income went up by 31,6%, totaling GEL 7,1 million.<br />

n Net profit/loss amounted GEL-31 414 thousand.<br />

9,181 8,148<br />

n bankis saoperacio Semosavali 2011 wels 31,6%-iT, anu 7,1 milioni lariT gaizarda;<br />

n wminda Semosavalma/zaralma _ 31,414 aTasi lari Seadgina.<br />

-33.0% -4.5%<br />

2011<br />

-29.0% -3.8%<br />

2010<br />

wminda mogeba<br />

NET EARNINGS<br />

4,653<br />

ROA ROE ROAA ROAE<br />

2009<br />

2008<br />

2007<br />

2006<br />

2005<br />

2004<br />

0.7% 4.7%<br />

0.1% 0.6%<br />

0.9% 5.2%<br />

2.3% 12.9%<br />

4.3% 28.0%<br />

3.8% 19.4%<br />

finansuri angariSi FINANCIAL REPORT<br />

655<br />

5,641<br />

2004 2005 2006 2007 2008 2009 2010 2011<br />

-31.1% -4.2%<br />

2011<br />

-27.2% -3.8%<br />

2010<br />

2009<br />

2008<br />

2007<br />

2006<br />

2005<br />

2004<br />

0.7% 4.8%<br />

0.1% 0.6%<br />

1.1% 6.1%<br />

2.9% 17.0%<br />

5.4% 31.9%<br />

4.7% 22.1%<br />

(30,994)<br />

(31,414)<br />

49


auditis angariSi<br />

AUDIT REPORT<br />

Annual Report 2011<br />

finansuri angariSgeba<br />

da auditis daskvna<br />

Sps `deloit da tuSma~ Caatara ss banki respublikis<br />

(`banki~) da misi Svilobili kompaniebis<br />

(erTad `jgufi~) finansuri angariSgebis saer-<br />

TaSoriso standartebis Sesabamisad momzadebuli<br />

konsolidirebuli finansuri angariSgebis<br />

auditi, romelic Sedgeba finansuri<br />

mdgomareobis konsolidirebuli angariSisgan<br />

2011 wlis 31 dekembris mdgomareobiT, agreTve<br />

masTan dakavSirebuli mogeba-zaralis, kapitalSi<br />

cvlilebebis da fuladi saxsrebis moZraobis<br />

konsolidirebuli angariSebisgan 2010<br />

wlis 31 dekembriT dasrulebuli wlisaTvis,<br />

amasTanave Seicavs mniSvnelovan buRaltrul<br />

politikebsa da sxva axsna-ganmartebiTi xasiaTis<br />

informacias.<br />

FINANCIAL STATEMENTS AND AUDIT REPORT<br />

AUDIT REPORT<br />

auditis daskvna<br />

auditi Catarebul iqna auditis saerTaSoriso<br />

standartebis Sesabamisad da auditis Sedegad<br />

gacemul iqna upirobo daskvna, romelic daTari-<br />

Rebulia 2012 wlis 30 apriliT.<br />

ss banki respublika aqveynebs zemoTaRwerili<br />

konsolidirebuli finansuri angariSebis<br />

nawils, romelic moicavs finansuri mdgomareobis<br />

konsolidirebul angariSs 2011 wlis 31 dekembris<br />

mdgomareobiT, aseve masTan dakavSirebul<br />

mogeba-zaralis konsolidirebul angariSs.<br />

ss banki republikis auditis daskvnasa da srul<br />

audirebul konsolidirebul finansur angariSgebasTan<br />

gasacnobad SegiZliaT mobrZandeT<br />

bankis saTavo ofisSi Semdeg misamarTze: q.<br />

Tbilisi, grigol abaSiZis q. # 2.<br />

Delloitte and Touche Ltd. audited the consolidated financial statements of JSC Bank Republic (Bank) and its<br />

subsidiary companies (Group) pursuant to the international standards, comprising of consolidated balance sheet<br />

as of December 31, 2011, the income statement, statement of changes in equity and cash flows for the year then<br />

ended, a summary of significant accounting policies and other explanatory notes.<br />

Audit has been conducted in accordance with International Standards on Auditing. Auditors have expressed an<br />

unqualified opinion dated April 30, 2012.<br />

JSC Bank Republic publishes the part of aforementioned Financial Statements which includes the consolidated<br />

balance sheet as of December 31, 2011, as well as consolidated income statement.<br />

Complete Independent Auditors Report together with the full set of audited Financial Statements is available at<br />

Head Office of Bank Republic at address: 2 Grigol Abashidze street, Tbilisi, Georgia.<br />

51


wliuri angariSi 2011<br />

auditis daskvna AUDIT REPORT<br />

53


Annual Report 2011 auditis daskvna AUDIT REPORT<br />

55


wliuri angariSi 2011<br />

auditis daskvna AUDIT REPORT<br />

57


Annual Report 2011 auditis daskvna AUDIT REPORT<br />

adamianuri resursebis marTva da treningi<br />

HR AND TRAINING<br />

Annual Report 2011


Annual Report 2011<br />

adamianuri resursebis marTva<br />

da treningi<br />

banki „respublika“ qmnis da aviTarebs „gawonasworebul“<br />

korporaciul kulturas. saqmianobis<br />

es strategia Sedegebis miRwevis gzebzea orientirebuli,<br />

rac imas niSnavs, rom banki, mogebasTan<br />

erTad, TanamSromelTa qceviTi kompetenciis<br />

ganviTarebazec zrunavs.<br />

banki „respublika“ TanamSromlebs Tavis saukeTeso<br />

aqtivad miiCnevs da maT sakuTari<br />

tradiciuli korporaciuli Rirebulebebis<br />

(profesionalizmi, gunduri suliskveTeba da<br />

inovacia) farglebSi mudmivi ganviTarebis SesaZleblobebs<br />

sTavazobs. banki, rogorc damqiravebeli,<br />

valdebulia, xeli Seuwyos mravalferovnebas,<br />

mobilurobas da TanamSromelTa<br />

codnis donis amaRlebas, amavdroulad, daicvas<br />

Sesabamisi pasuxismgeblobis principebi. banki<br />

acnobierebs, rom klientebs gansakuTrebul momsaxurebas<br />

swored sakuTari TanamSromlebis sa-<br />

SualebiT sTavazobs. Sesabamisad, banki „respub-<br />

lika“ cdilobs maTTvis konkurentuli pirobebisa<br />

da usafrTxo garemos Seqmnas.<br />

banki „respublika“ TanamSromlebTan aformebs<br />

uvado xelSekrulebas, sTavazobs maT konkurentul<br />

anazRaurebas, sadazRvevo pakets, specialur<br />

samotivacio programebs, „<strong>sosiete</strong> <strong>Jeneralis</strong>“<br />

aqciebs fasdaklebiT, sxvadasxva SeRavaTebs,<br />

sasesxo produqtebs privilegirebuli pirobebiT,<br />

finansur daxmarebas (gansakuTrebul SemTxveveb-<br />

Si), adgilobriv da saerTaSoriso treningebs/ganaTlebas<br />

da a.S.<br />

2011 wels bankma „respublikam“ 178 axali Tanam-<br />

Sromeli daiqirava. wlis bolos TanamSromelTa<br />

saerTo ricxvma 953-s miaRwia. am periodis ganmavlobaSi<br />

TanamSromelTa ganviTareba da maTdami individualuri<br />

midgoma kvlav bankis prioritetad<br />

rCeboda. bankis SigniT moxda 267 gadaadgileba<br />

(TanamSromelTa saerTo raodenobis 29%).<br />

HR AND TRAINING<br />

Bank Republic leadership creates and encourages the “balanced” corporate culture that is not centered solely on<br />

results, but also on the way those results are achieved. That is to say, that the bank is not just profit-focused, but it<br />

also takes into account the development of its employees behavioral competencies.<br />

Bank Republic believes that employees are its best asset and therefore the company offers continuous development<br />

opportunities for them under Bank Republic traditional corporate values: professionalism, team spirit and innovation.<br />

As an employer, the Bank is commited to promoting diversity, mobility and increasing employees’ expertise,<br />

with special emphasis on responsible development. The bank acknowledges that it is the personal contribution<br />

of staff that makes it possible for BR to provide outstanding services to our customers; therefore Bank Republic tries<br />

to create secure environment and offers competitive incentives.<br />

Bank Republic provides employees with open ended contracts, competitive pay, insurance packages, special motivation<br />

schemes, SG shares with discount and in-kind contribution, loans with preferential conditions, financial aid<br />

on special occasions, local and international training/education, etc.<br />

During 2011 Bank Republic recruited 178 people, and had 953 employees by the end of the year. Staff Development<br />

and individual approach continued to stay a priority for the bank. We had 267 cases of internal mobility that formed<br />

29% of the total employee number.<br />

61


wliuri angariSi 2011<br />

banki „respublika“ did yuradRebas uTmobs<br />

socialur pasuxismgeblobas. TanamSromelTa<br />

mxardaWeris programis farglebSi gansakuTrebuli<br />

SemTxvevebi (mag. ojaxis wevris<br />

avadmyofoba an gardacvaleba) TanamSromlebis<br />

erTjerad finansur daxmarebas iTvaliswinebs.<br />

banki „respublika“ studentebs da axalkursdamTavrebulebs<br />

staJirebis SesaZleblobas<br />

sTavazobs. bank „respublikaSi“ dasaqmebulia<br />

512 staJiori saqarTvelos sxvadasxva wamyvani<br />

saswavleblidan.<br />

banki kvlav ganagrZobs TanamSromelTa gana-<br />

TlebaSi investirebas da treningebis Catarebas,<br />

radgan miaCnia, rom niWieri adamianebisTvis<br />

ganviTarebis SesaZleblobis micema misi<br />

yvelaze mniSvnelovani investiciaa. bank „respublikaSi“<br />

funqcionirebs treningcentri.<br />

Catarebuli treningebis saaTebis raodenobam<br />

42 542-s miaRwia, treningis monawileTa saerTo<br />

ricxvma ki _ 990-s. treningebis umravlesoba<br />

adamianuri resursebis marTva da treningi<br />

bankis treningcentris mieraa Catarebuli.<br />

treningebma mravali Tema moicva. banki cdilobs<br />

ganviTarebis SesaZlebloba misces adamianebs,<br />

romlebic arsebuli codnis samuSao<br />

procesSi gamoyenebis survils avlenen. miRebuli<br />

codnis Sedegad samuSao nayofierebis gazrdisaTvis<br />

personals treningi Sesabamis dros<br />

da adgilas unda Cautardes. Sida treningebis<br />

garda, romelic moicavda saklaso mecadineobebs<br />

da samuSao adgilze wvrTnas, banki „respublika“<br />

TanamSromlebis ganviTarebas uzrunvelyofda<br />

rogorc qveynis SigniT, ise mis<br />

gareT arsebuli provaiderebis saSualebiT.<br />

banki „respublika“ mimdinare treningebis programaSi<br />

treningis Tanamedrove meTodebis<br />

danergvas cdilobs. amisaTvis man SeimuSava<br />

elqtronuli swavlebis platforma, romelic<br />

trenings ufro xelmisawvdoms xdis bankis<br />

yvela TanamSromlisTvis da zrdis treningis<br />

procesSi maTi monawileobis maCvenebels.<br />

HR AND TRAINING<br />

Bank Republic strongly committed itself to the issue of social responsibility. Under the Staff Support Program, in<br />

specific cases (e.g. Illness or death of family member) BR provides financial aid to employees on a one time basis.<br />

Bank Republic is devoted to building internship oppurtunities for students and recent graduates. BR has placed<br />

512 interns from various leading educational institutions in jobs at Bank Republic.<br />

Believing that investing in talent development is the most significant and important investment that our bank can<br />

make, BR continues to support the development of employees through its Training Center that has delivered approximately<br />

42,542 training hours to 990 trainees. The vast majority of all training action has been implemented<br />

internally through the Bank Republic Training Center and a wide variety of subjects were covered. The bank strives<br />

to develop people who demonstrate a passion to perform. It is about giving staff the right training, at the right time,<br />

so that gained knowledge boosts performance. Apart from internal training that is comprised of class-room sessions<br />

and on-the-job training, Bank Republic invested in external providers as well, both locally and internationally.<br />

Bank Republic tries to incorporate modern means of training provision in its ongoing training programs i.e. elearning<br />

platform that makes training more accessible to all employees of the bank and makes workforce more<br />

engaged into training.<br />

63


Annual Report 2011<br />

„TanamSromelTa mier aqciebis flobis globaluri<br />

programis“ farglebSi banki „respublika“<br />

SesaZleblobas aZlevs TanamSromlebs,<br />

SeRavaTiani pirobebiT gamoiweron „<strong>sosiete</strong><br />

<strong>Jeneralis</strong>“ aqciebi. garda amisa, jgufma<br />

„<strong>sosiete</strong> Jeneralma“ miiRo gadawyvetileba,<br />

bankis TiToeul TanamSromels ufasod gadasces<br />

„<strong>sosiete</strong> <strong>Jeneralis</strong>“ 40 aqcia (yvela<br />

TanamSromels, romelsac bankSi muSaobis<br />

5-wliani gamocdileba aqvs) „ambicia _ 2015“is<br />

amocanebis Sesrulebis SemTxvevaSi (e.i.<br />

aqciebis gadacema damokidebulia TanamSromelTa<br />

muSaobaze, „<strong>sosiete</strong> <strong>Jeneralis</strong>“<br />

finansur Sedegebze da klientebis kmayofilebis<br />

ganmsazRvreli maCveneblebis Sesrulebaze).<br />

2011 wels jgufma „<strong>sosiete</strong> Jeneralma“ Tanam-<br />

SromelTa Sefasebis inovaciuri sistema _<br />

„eleqtronuli Sefaseba“ danerga: „<strong>sosiete</strong><br />

Jenerals“ axla erTiani Sefasebis procesi<br />

aqvs, romelic yvelas exeba da qceviTi kom-<br />

HR AND TRAINING<br />

adamianuri resursebis marTva da treningi<br />

petenciebis Sesafasebel axal parametrebs<br />

moicavs. TanamSromelTa muSaoba Sefasdeba<br />

ara mxolod miRebuli Sedegebis („ra“), aramed<br />

am Sedegebis misaRwevad gamoyenebuli<br />

meTodebis („rogor“) safuZvelzec. es aris<br />

mniSvnelovani instrumenti, romelic zrdis<br />

TanamSromlebTan urTierTobis (dialogis)<br />

xarisxs, uzrunvelyofs grZelvadiani muSaobis<br />

solidur bazas da naTel warmodgenas<br />

aZlevs TiToeul TanamSromels mis mier<br />

dasaxuli amocanebis gansaxorcieleblad<br />

saWiro kompetenciebis Sesaxeb.<br />

TanamSromlebisgan informaciis misaRebad<br />

(Tu ra saWiroebebi, kiTxvebi, SemoTavazebebi<br />

da mosazrebebi aqvT), „<strong>sosiete</strong> Jeneralma“<br />

Caatara TanamSromelTa gamokiTxva „<strong>sosiete</strong><br />

<strong>Jeneralis</strong>“ TanamSromelTa barometri“.<br />

TanamSromelTa saWiroebebis gansazRvris<br />

garda, gamokiTxvis Sedegebi dagvexmareba am<br />

saWiroebebis safuZvelze konkretuli qmedebebis<br />

ganxorcielebaSi 2012 wels.<br />

Apart from the benefit of Global Employee Shares Ownership Program which provides an opportunity for<br />

its employees to subscribe to SG shares with preferential conditions, SG group made the decision to award<br />

40 free Societe Generale Shares to each employee (all staff with 5 years seniority) of the group in case if<br />

Ambition 2015 will be attained (e.g. granting of shares is subject to meeting performance aligned with SG<br />

financial results and qualitative customer satisfaction targets).<br />

In 2011 BR piloted the new staff appraisal system - e-valuation which is a new SG group innovation: Société<br />

Générale now has a single appraisal process, which applies to everyone, and which includes new parameters<br />

in evaluating behavioural competencies. From now on, performance appraisals will not just be based<br />

on the results obtained (“what”), but also on the methods used to achieve these results (“how”). It is a valuable<br />

tool that will not only ensure quality dialogue, but also provide a solid basis to build our long-term performance<br />

and give each person a clear understanding of the competencies needed to meet their objectives.<br />

In order to investigate staff needs, questions, suggestions and points of view Staff Satisfaction Survey “SG<br />

Employee Barometer” was implemented. Other then investigating staff needs, this tool will assist us to<br />

translate them into concrete actions to be implemented as of early 2012 in our entity.<br />

Annual Report 2011<br />

65


wliuri angariSi 2011<br />

adamianuri resursebis marTvis departamenti<br />

mudmivad cdilobs ganviTardes,<br />

Tanmimdevrulad ganaxorcielos cvlilebebi<br />

da ar iyos dakavebuli mxolod yoveldRiuri<br />

procedurebiT. 2011 wels adamianuri<br />

resursebis marTvis departamentma<br />

aqtiurad daiwyo transformaciuli programis<br />

ganxorcieleba, romelic miznad<br />

isaxavs, misi procedurulidan strategiul<br />

biznespartniorad da momsaxurebaze<br />

orientirebul erTeulad gardaqmnas.<br />

aRniSnuli programis farglebSi dainerga<br />

adamianuri resursebis marTvis mravalfunqciuri<br />

sistema (HR Management system).<br />

proeqtis saSualebiT SesaZlebeli<br />

gaxda personalis administraciuli amocanebis<br />

umravlesobis avtomatur reJimSi<br />

ganxorcieleba. Sedegad, gaTavisuflda<br />

adamianuri resursebi da dro; aseve, SesaZlebeli<br />

gaxada WeSmaritad strategiul<br />

amocanebze yuradRebis koncentrireba.<br />

adamianuri resursebis marTvis departamentis<br />

strategiul partniorad gadaqcevis<br />

saSualebiT adamianuri resursebi<br />

ukeT daukavSirdeba strategiul miznebs<br />

da amocanebs bankis saqmianobis Sedegebisa<br />

da organizaciuli kulturis gasaumjobeseblad,<br />

rac xels uwyobs siaxleebis<br />

danergvas, niWieri adamianebis ganviTarebas,<br />

karieris dagegmvas, SromiTi nayofierebis<br />

marTvas da, zogadad, konkurentuli<br />

upiratesobis Seqmnas.<br />

miuxedavad rTuli periodisa, darwmunebulni<br />

varT, rom Cveni TanamSromlebi<br />

iziareben bank „respublikis“ ambiciur<br />

miznebs. migvaCnia, rom 2012 wlis<br />

gamowvevebi didi motivaciis momcemia<br />

da rom Cven TanamSromlebs swamT bankis<br />

SesaZleblobis, miaRwios dasaxul mizans.<br />

gvjera, rom Cveni TanamSromlebis profesionalizmis<br />

da gunduri suliskveTebis<br />

wyalobiT, banki „respublika“ kvlavac<br />

saukeTeso da sasurveli samuSao adgili<br />

iqneba da met mogebas moutans Tavis aqcionerebs.<br />

adamianuri resursebis<br />

marTva da treningi<br />

HR AND TRAINING<br />

HR Department always strives to be transformational and follow the change rather then perform transactional activities.<br />

In 2011 HR actively started to develop a transformation program aimed at moving from procedural towards<br />

strategic business partner and service oriented body. Part of the Transformation Program has been set up as the<br />

comprehensive HR Management System (HRMS). The HRMS project has allowed the bank to automate a majority<br />

of staff administration tasks, free HR human and time resources, and to shift attention towards truly strategic tasks.<br />

Becoming a HR strategic partner will permit the linking of human resources with strategic goals and objectives, in<br />

order to improve business performance of the bank. This will develop an organizational culture that fosters innovation,<br />

talent development, career planning, performance management and overall competitive advantage.<br />

Despite the challenging period we are confident that our staff shares the huge ambitions that Bank Republic is targeting.<br />

We consider that our challenges for year 2012 are very motivating and our employees trust in our capability to<br />

succeed. We strongly believe that with professionalism and team spirit of our employees, BR will continue to be the<br />

best place to work and create profitability for its shareholders.<br />

67


korporaciuli socialuri pasuxismgebloba<br />

CORPORATE SOCIAL RESPONSIBILITY<br />

Annual Report 2011<br />

korporaciuli socialuri<br />

pasuxismgebloba<br />

wliuri angariSi 2011<br />

korporaciuli socialuri pasuxismgebloba bank „respublikis“ yoveldRiuri saqmianobis ganuyofeli<br />

nawilia, rac aucilebelia aqcionerebis ndobisa da erTgulebis mosapoveblad. bankma „respublikam“<br />

saqarTveloSi mtkiced daimkvidra socialuri pasuxismgeblobis mqone kompaniis saxeli. Tavis saqmianobas<br />

banki „korporaciuli marTvis kodeqsis“ safuZvelze warmarTavs, rac marTvis process ufro<br />

gamWvirvales xdis da aCvenebs, rom banki ganuxrelad icavs korporaciuli marTvis saukeTeso principebs<br />

sesxebis gacemis, riskebis marTvis, xarisxis kontrolis, adamianuri resursebis marTvis, Tanam-<br />

SromelTa mier garemos dacvis sakiTxebis gacnobierebis da socialuri proeqtebis ganxorcielebis<br />

procesSi.<br />

saqarTvelos kulturuli memkvidreobis dacvis RonisZiebebSi qmediTi monawileobis miReba didi xania<br />

tradiciad iqca. bankma „respublikam“ daafinansa klasikuri musikis popularuli festivali „Ramis<br />

serenadebi“, romelic msoflioSi cnobili meviolinis liana isakaZis mieraa dafuZnebuli. aWara-<br />

Si gamarTulma am festivalma saerTaSoriso virtuoz musikosebs umaspinZla da qveynis kulturuli<br />

cxovrebis mTavar movlenad iqca.<br />

CORPORATE SOCIAL RESPONSIBILITY<br />

Corporate Social Responsibility is embedded in the daily business of BR. CSR is about business behaviors and earning<br />

the trust and loyalty of stakeholders. BR has established a strong image as a socially responsible institution in Georgian<br />

society. BR is guided by Corporate Governance Code, making the Bank’s governance process more transparent and<br />

showing that the Bank is committed to the best principles of corporate governance. CSR is a guiding principle in the<br />

bank’s lending activity, risk management, quality control, human resource management, environmental awareness of<br />

staff and social projects.<br />

Pursuing its long-term tradition to support the Georgian cultural heritage, BR sponsored the popular festival of classic<br />

music, “Night Serenades”, founded by the world famous violinist Liana Isakadze. The festival, held in Adjara, was a<br />

major cultural event for the nation, as it featured international virtuosi musicians.<br />

69


Annual Report 2011 korporaciuli socialuri pasuxismgebloba<br />

bankis finansuri mxardaWeriT<br />

gaimarTa saerTaSorisod aRiarebuli<br />

xalxuri simRerisa da cekvis<br />

saxelmwifo akademiuri ansamblis,<br />

„erisionis“ koncerti. amgvari koncertebis<br />

ufro xSirad gamarTvis<br />

SesaZlebloba axalgazrda Taobebs<br />

qarTuli cekvis unikalur xelovnebasTan<br />

aziarebs.<br />

banki ganagrZobs monawileobas „moqalaqeobrivi<br />

pasuxismgeblobis<br />

kvireulis“ RonisZiebebSi, romelTa<br />

Sorisaa: sisxlis donoroba, elementaruli<br />

saWiroebis sagnebisa da<br />

fulis Segroveba gaWirvebaSi myofi<br />

adamianebisaTvis da kibos Sesaxeb<br />

mosaxleobis informirebis proeqti<br />

„maraToni sicocxlis gadasar-<br />

Cenad“.<br />

wlis ganmavlobaSi banki „respublika“<br />

ganagrZobda k. marjaniSvilis<br />

saxelmwifo saxelmwifo dramatuli<br />

Teatris sponsorobas da mxars uWerda<br />

sxva kulturul da saganmana-<br />

Tleblo proeqtebsac.<br />

banki Tavis erT-erT strategiul<br />

amocanad kvlavac isaxavs korporaciuli<br />

socialuri pasuxismgeblobis<br />

principebis dacvis<br />

grZelvadiani valdebulebis ganxorcielebas<br />

da zrunvas im sazogadoebis<br />

keTildReobaze, sadac is<br />

moqmedebs. banki „respublika“ socialuri<br />

pasuxismgeblobiT gamsWvaluli<br />

komerciuli saqmianobis<br />

erTguli rCeba da amis Sesaxeb informacias<br />

regularulad awvdis<br />

klientebs, aqcionerebs da farTo<br />

sazogadoebas („<strong>sosiete</strong> <strong>Jeneralis</strong>“<br />

politikis Sesabamisad).<br />

CORPORATE SOCIAL RESPONSIBILITY<br />

BR sponsored a concert of the internationally recognized national dance group Erisioni. Opportunity to hold such<br />

concerts more often enables younger generations to familiarize themselves with the unique art of Georgian dance.<br />

BR continued supporting initiatives, within the framework of Citizens Commitment Week, which included blood<br />

donation, collection of first necessities and cash in certain occasions and participating in the cancer awareness<br />

project Race for the Cure.<br />

During the year BR continued sponsoring the Marjanishvili State Drama Theatre and supported other cultural and<br />

educational projects.<br />

Long-term commitment to work in the field of CSR will still remain as one of the strategic goals for BR with respect<br />

to contributing to the welfare of the society where it operates. BR remains loyal to socially responsible business<br />

activities and reports about it to public, customers, shareholders and society at large, while adhering to the CSR<br />

policy of Société Générale.<br />

71


sakontaqto informacia<br />

CONTACTS<br />

Annual Report 2011<br />

Tbilisi<br />

centraluri filiali<br />

grigol abaSiZis q. #2<br />

telefoni: (+995 32) 292 55 55<br />

faqsi: (+995 32) 292 55 44<br />

centraluri s/c 24 sT<br />

centraluri filialis #1<br />

WavWavaZis gamz. # 13<br />

telefoni: (+995 32) 292 55 55<br />

faqsi: (+995 32) 292 55 44<br />

`vip” s/c<br />

centraluri filialis #3<br />

faliaSvilis q. # 33<br />

telefoni: (+995 32) 291 22 37 (38,39,40)<br />

faqsi: (+995 32) 291 22 41<br />

Tavisuflebis moedani s/c<br />

centraluri filialis #11<br />

leoniZis q. #2<br />

telefoni: (+995 32) 292 22 55<br />

faqsi: (+995 32) 292 55 99<br />

Tbilisis aeroporti s/c<br />

centraluri filialis #2<br />

aeroporti<br />

telefoni: (+995 32) 243 31 81<br />

faqsi: (+995 32) 243 32 00<br />

wereTeli s/c<br />

centraluri filialis #4<br />

wereTlis gamz. korp 10<br />

telefoni: (+995 32) 234 55 56<br />

faqsi: (+995 32) 234 81 18<br />

pekini s/c<br />

centraluri filialis #5<br />

pekinis gamz. # 28<br />

telefoni: (+995 32) 243 33 55<br />

faqsi: (+995 32) 243 33 53<br />

isani s/c<br />

centraluri filialis #7<br />

navTluRi q. 6/2<br />

telefoni: (+995 32) 224 37 37 (39, 40)<br />

faqsi: (+995 32) 224 37 38<br />

`bi si vi” s/c<br />

centraluri filialis #13<br />

vaJa-fSavelas gamz. #71<br />

telefoni: (+995 32) 224 41 14<br />

faqsi: (+995 32) 224 41 14<br />

diRomi s/c<br />

centraluri filialis #17<br />

diRmis masivi I, 1 gzatkecili, korp. #1b<br />

telefoni: (+995 32) 251 85 15<br />

faqsi: (+995 32) 251 85 25<br />

TBILISI:<br />

sakontaqto informacia<br />

Head Office and Central Branch<br />

Add.: Tbilisi 2 Grigol Abashidze str.<br />

Tel.: (+995 32) 292 55 55<br />

Fax: (+995 32) 292 55 44<br />

Chavchavadze 24-hour SC<br />

(#1 SC of Central Branch)<br />

Add.: 13 Chavchavadze ave.<br />

Tel: (+995 32) 292 55 55<br />

Fax: (+995 32) 292 55 44<br />

VIP SC<br />

(#3 SC of Central Branch)<br />

Add.: 33 Paliashvili str.<br />

Tel.: (+995 32) 291 22 37 (38,39,40)<br />

Fax: (+995 32) 291 22 41<br />

Freedom Square Branch<br />

(# 11 Central Branch SC)<br />

Add.: 2 Leonidze Str.<br />

Tel: (+995 32) 292 22 55<br />

Fax: (+995 32) 292 55 99<br />

Airport 24-Hour SC<br />

(#2 SC of Central Branch)<br />

Add.: Tbilisi International Airport<br />

Tel.: (+995 32) 243 31 81<br />

Fax: (+995 32) 243 32 00<br />

Didube SC<br />

(# 4 Central Branch SC)<br />

Add.: 10th building, Tsereteli Ave.<br />

Tel.: (+995 32) 234 55 56<br />

Fax: (+995 32) 234 81 18<br />

Pekini SC<br />

(#5 Central Branch SC)<br />

Add.: 28 Pekini Ave<br />

Tel.: (+995 32) 243 33 55<br />

Fax: (+995 32) 243 33 53<br />

Isani SC<br />

(#7 Central Banch SC)<br />

Add.: 6/2 Navtlughi str.<br />

Tel: (+995 32) 224 37 37 (39, 40)<br />

Fax: (+995 32) 224 37 38<br />

Vaja- Pshavela SC<br />

(#13 Central Branch SC)<br />

Add.: 71 Vaja-Pshavela Ave.<br />

Tel: (+995 32) 224 41 14<br />

Fax: (+995 32) 224 41 14<br />

Digomi SC<br />

(#17 Central Branch SC)<br />

Add.: Ib block, I Micro District, Dighomi<br />

Tel: (+995 32) 251 85 15<br />

Fax: (+995 32) 25185 25<br />

73


Annual Report 2011<br />

Tbilisis saqalaqo sasamarTlo s/c<br />

centraluri filialis #16<br />

daviT aRmaSeneblis xeivani me-6 km.<br />

telefoni: (+995 32) 2 510 555 (Sida: 310)<br />

sanzona s/c<br />

centraluri filialis #18<br />

guramiSvilis gamz. #34<br />

telefoni: (+995 32) 265 35 15<br />

faqsi: (+995 32) 265 15 20<br />

orTaWala s/c<br />

centraluri filialis #20<br />

gorgaslis q. #37<br />

telefoni: (+995 32) 272 32 70<br />

faqsi: (+995 32) 272 32 80<br />

muxiani s/c<br />

centraluri filialis #21<br />

muxiani, IVa mikro raioni, korp. #8<br />

telefoni: (+995 32) 263 43 00<br />

faqsi: (+995 32) 263 43 01<br />

dadiani s/c<br />

centraluri filiails #24<br />

dadianis gamz. #34<br />

telefoni: (+995 32) 266 44 04<br />

faqsi: (+995 32) 266 44 02<br />

delisis filiali<br />

a. yazbegis gamz. # 47<br />

telefoni: (+995 32) 231 21 61<br />

faqsi: (+995 32) 231 21 61<br />

sadguris filiali<br />

Tamar mefis gamz. #10<br />

telefoni: (+995 32) 291 11 18<br />

faqsi: (+995 32) 291 11 17<br />

sadguris filiali s/c<br />

rkinigzis sadguri<br />

telefoni: (+995 32) 215 70 77/ 215 70 88<br />

faqsi: (+995 32) 215 70 80<br />

gldanis filiali<br />

gldanis II, xizaniSvilis q.20<br />

telefoni: (+995 32) 259 07 70; 259 08 80; 259 05 50<br />

faqsi: (+995 32) 259 06 60<br />

gldanis filialis #1 (iaSvili s/c)<br />

lublianas q. 2/6<br />

telefoni: (+995 32) 251 70 47<br />

gldanis filiali #3 (orTaWala s/c ppsc)<br />

guluas q. #8<br />

telefoni: (+995 32) 224 45 96<br />

faqsi: (+995 32) 222 75 66<br />

varkeTili s/c<br />

centraluri filialis #23<br />

kaloubnis q. #7<br />

telefoni: (+995 32) 273 01 11<br />

faqsi: (+995 32) 273 02 22<br />

CONTACTS<br />

Digomi SC (Building of city Court of Tbilisi)<br />

#16 Central Branch SC<br />

Add.: VI km David Aghmashenebeli alley<br />

Tel: (+995 32) 2 510 555 /310/<br />

Sanzona SC<br />

#18 Central Branch SC<br />

Add.: 34 Guramishvili Ave.<br />

Tel: (+995 32) 265 35 15<br />

Fax: (+995 32) 265 15 20<br />

Ortachala SC<br />

#20 Central Branch SC<br />

Add.: 37 Gorgasali str.<br />

Tel: (+995 32) 272 32 70<br />

Fax: (+995 32) 272 32 80<br />

Mukhiani SC<br />

#21 Central Branch SC<br />

Add.: Block #4,Entrance #8<br />

Tel: (+995 32) 263 43 00<br />

Fax: (+995 32) 263 43 01<br />

Dadiani SC<br />

#24 Central Branch SC<br />

Add.: 34 Dadiani Ave.<br />

Tel.: (+995 32) 266 44 04<br />

Fax: (+995 32) 266 44 02<br />

Delisi Branch<br />

Add.: 47 A.Kazbegi Ave<br />

Tel: (+995 32) 231 21 61 (81)<br />

Fax: (+995 32) 231 21 61<br />

Sadguri Branch<br />

Add.: 10 Tamar Mepe Ave.<br />

Tel: (+995 32) 291 06 00, 291 06 10, 291 06 11<br />

Fax: (+995 32) 291 11 17<br />

Sadguri Branch SC #1<br />

Add.: Near Railway Station<br />

Tel: (+995 32) 215 70 77/ 215 70 88<br />

Fax.: (+995 32) 215 70 80<br />

Gldani Branch<br />

Add: 20 Khizanishvili str.<br />

Tel: (+995 32) 259 07 70, 259 08 80, 259 05 50<br />

Fax: (+995 32) 259 06 60<br />

#1 Gldani Branch SC (Iashvili Clinic)<br />

Add.: 2/6 Lubliana str.<br />

Tel: (+995 32) 251 70 47<br />

#3 Gldani Branch SC (Police Office)<br />

Add.: 8 Gulua str.<br />

Tel: (+995 32) 224 45 96<br />

Fax: (+995 32) 222 75 66<br />

Varketili SC<br />

#23 Central Branch SC<br />

Add.: 7 Kaloubani Str<br />

Tel: (+995 32) 273 01 11<br />

Fax: (+995 32) 273 02 22<br />

75


wliuri angariSi 2011<br />

regionebi<br />

baTumis filiali<br />

quTaisis q.# 6<br />

telefoni: 0(422) 27 94 80; 27 94 81; 27 94 82<br />

faqsi: 0(422) 111<br />

baTumi s/c 24 sT<br />

baTumis filiali #4<br />

gogebaSvilis q. # 24<br />

telefoni: 0(422) 27 59 26/27<br />

faqsi: 0(422) 224 38 91<br />

quTaisis filiali<br />

tabiZe/griSaSvilis q.# 23/6<br />

telefoni: 0(431) 25 88 88; 25 88 33<br />

faqsi: 0(431) 25 88 55; 25 33 88<br />

quTaisi s/c<br />

quTaisis filialis #2<br />

WavWavaZis gamz. #59<br />

telefoni: 0(431) 26 29 99<br />

faqsi: 0(431) 26 29 95<br />

samtrediis filiali<br />

razmaZis q.# 2<br />

telefoni: 0(411) 22 55 55<br />

faqsi: 0(411) 22 55 66<br />

zestafoni s/c<br />

centraluri filialis #19<br />

aRmaSeneblis q. #59<br />

telefoni: 0(492) 25 25 12<br />

faqsi: 0(492) 25 25 42<br />

zugdidis filiali<br />

gamsaxurdias gamz. # 34<br />

telefoni: 0(415) 25 08 08 ; 25 00 08<br />

zugdidi s/c ppsc<br />

zugdidis filialis #1<br />

zugdidi, parizis komunis q. #1<br />

telefoni: 0(415) 25 19 83<br />

foTi s/c<br />

centraluri filialis #9<br />

aRmaSeneblis q. # 50<br />

telefoni: 0(493) 27 00 87<br />

faqsi: 0(493) 27 00 86<br />

REGIONS:<br />

Batumi Branch<br />

Add.: #6 Kutaisi str.<br />

Tel: 0(422) 27 94 80, 27 94 81, 27 94 82<br />

Fax: 0(422) 279480 (111)<br />

Batumi 24-hour SC<br />

#4 Batumi Branch SC<br />

# 24 Gogebashvili<br />

Tel: 0(422) 27 59 26/27<br />

Fax: 0(422) 224 338 91<br />

Kutaisi Branch<br />

Add.: 23/6 Tabidze/Grishashvili str.<br />

Tel: 0(431) 258888, 258833<br />

Fax: 0(431) 258855, 2 53388<br />

#2 Kutaisi Branch SC<br />

Add.: 59 Chavchavadze Ave.<br />

Tel: 0(431) 26 29 99<br />

Fax: 0(431) 26 29 95<br />

Samtredia Branch<br />

Add.: 2 Razmadze str<br />

Tel: 0(411) 22 55 55<br />

Fax: 0(411) 22 55 66<br />

Zestaphoni SC<br />

(#19 Central Branch SC)<br />

Add.: #59 Aghmashenebeli str.<br />

Tel: 0(492) 25 25 12<br />

Fax: 0(492) 25 25 42<br />

Zugdidi Branch<br />

Add.: 34 Zviad Gamsaxurdia Ave<br />

Tel: 0(415) 25 08 08 , 25 00 08<br />

Zugdidi SC<br />

#1 Zugdidi SC (Police Office)<br />

Add.: 1 Parizis Komuna Str.<br />

Tel: 0(415) 25 19 83<br />

Poti SC<br />

#9 Central Branch SC<br />

Add. 50 Aghmashenebeli str.<br />

Tel: 0(493) 27 00 87<br />

Fax: 0(493) 27 00 86<br />

rusTavi s/c<br />

centraluri filialis #10<br />

megobrobis gamz. # 20<br />

telefoni: 0(341) 22 55 55<br />

rusTavi s/c ppsc<br />

gldanis filialis #6<br />

mSenebelTa q. #21<br />

telefoni: 0(341) 24 18 60/70<br />

siRnaRi s/c<br />

centraluri filialis #15<br />

Tamar mefis q. #1<br />

telefoni: 0(355) 23 10 37; 23 10 38<br />

Telavi s/c<br />

centraluri filialis #14<br />

marjaniSvilis q. #4<br />

telefoni: 0(350) 27 00 40<br />

faqsi: 0(350) 27 01 04<br />

gori s/c<br />

centraluri filialis #25<br />

WavWavaZis q. #14<br />

telefoni: 0(370) 27 07 84<br />

yvareli s/c<br />

centraluri filialis #22<br />

rusTavelis q. #13<br />

telefoni: 0(352) 22 14 09; 22 16 79<br />

faqsi: 0(352) 22 18 11<br />

Rustavi SC<br />

(#10 Central Branch SC)<br />

Add.: 20 Megobroba Ave.<br />

Tel: 0(341) 22 55 55<br />

Rustavi SC<br />

#6 Gldani Branch SC (Police Office)<br />

Add.: 21 Mshenebelta str.<br />

Tel: 0(341) 24 18 60/70<br />

Sighnaghi SC<br />

(#15 Central Branch SC )<br />

Add.: 1Tamar Mepe str.<br />

Tel: 0(355) 23 10 37, 23 10 38<br />

Telavi SC<br />

(#14 Central Branch SC)<br />

Add.: 4 Marjanishvili str.<br />

Tel: 0(350) 27 00 40<br />

Fax: 0(350) 27 01 04<br />

Gori SC<br />

Central Branch #25<br />

Add.: 14 Chavchavadze st.<br />

Tel: 0(370) 27 07 84<br />

Kvareli SC<br />

#22 Central Branch SC)<br />

Add.: 13 RusTaveli str.<br />

Tel: 0(352) 22 14 09, 22 16 79<br />

Fax: 0(352) 22 18 11<br />

CONTACTS<br />

77


danarTi<br />

APPENDICES<br />

Annual Report 2011<br />

danarTi<br />

79


Annual Report 2011<br />

danarTi<br />

81


APPENDICES


2011<br />

wliuri angariSi<br />

ANNUAL REPORT

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