sosiete Jeneralis
sosiete Jeneralis
sosiete Jeneralis
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2011<br />
wliuri angariSi<br />
ANNUAL REPORT
Sinaarsi<br />
jgufi <strong>sosiete</strong> <strong>Jeneralis</strong> Sesaxeb<br />
jgufis Sesaxeb<br />
zrdis strategia<br />
saerTaSoriso qseli<br />
menejmentis mimarTva<br />
sameTvalyureo sabWos Tavmjdomaris mimarTva<br />
generaluri direqtoris mimarTva<br />
bankis Sesaxeb<br />
istoria<br />
organizacia da mmarTveloba<br />
bankis strategia<br />
ZiriTadi movlenebi<br />
komerciuli angariSi<br />
komerciuli saqmianoba<br />
perspeqtiva<br />
riskebis angariSi<br />
finansuri angariSi<br />
auditis daskvna<br />
adamianuri resursis marTva da treningi<br />
korporaciuli socialuri pasuxismgebloba<br />
sakontaqto informacia<br />
danarTi<br />
4<br />
9<br />
14<br />
30<br />
38<br />
44<br />
50<br />
59<br />
68<br />
72<br />
78<br />
CONTENTS<br />
SOCIETE GENERALE GROUP<br />
Presentation<br />
Strategy<br />
International Network<br />
THE WORD OF MANAGEMENT<br />
Letter from the Chairman of the Supervisory Council<br />
Letter from the Chief Executive Officer<br />
THE PROFILE OF THE BANK<br />
History<br />
Organization and Governance<br />
The Bank’s Strategy<br />
Major Events<br />
COMMERCIAL REPORT<br />
Commercial Activities<br />
Outlook<br />
RISK REPORT<br />
FINANCIAL REPORT<br />
AUDIT REPORT<br />
HR AND TRAINING<br />
CORPORATE SOCIAL RESPONSIBILITY<br />
CONTACTS<br />
APPENDICES<br />
Photos & Design by NEPIstudio<br />
2011<br />
wliuri angariSi<br />
ANNUAL REPORT
jgufis Sesaxeb<br />
strategia<br />
saerTaSoriso qseli<br />
Presentation<br />
Strategy<br />
International Network<br />
jgufi „<strong>sosiete</strong> Jenerali“<br />
SOCIETE GENERALE GROUP<br />
Annual Report 2011<br />
informacia jguf „<strong>sosiete</strong> <strong>Jeneralis</strong>“ Sesaxeb<br />
jgufis Sesaxeb<br />
„<strong>sosiete</strong> Jenerali“ erT-erTi mowinave evropuli safinanso jgufia. universaluri, diversificirebuli<br />
sabanko modelis wyalobiT, jgufi warmatebiT uTavsebs erTmaneTs finansur simtkices da ganviTarebis<br />
mdgrad strategias. jgufis saboloo mizania, iyos „urTierTobebze orientirebuli“ banki, bazris<br />
lideri, maqsimalurad dauaxlovdes momxmarebels da gamoirCeodes umaRlesi donis profesionalizmi-<br />
Ta da momsaxurebis xarisxiT.<br />
jgufis 159,000-ze meti TanamSromeli msoflios 77 qveyanaSi 33 milionze met klients emsaxureba. „<strong>sosiete</strong><br />
<strong>Jeneralis</strong>“ TanamSromlebi fizikur pirebs, kompaniebsa da dawesebulebebs sakonsultacio da sxva<br />
momsaxurebas sami ZiriTadi biznesxaziT uweven. esenia:<br />
n sacalo sabanko momsaxureba safrangeTSi „<strong>sosiete</strong> <strong>Jeneralis</strong>“ filialebis, „kredit diu nordisa“<br />
da „bursoramas“ qselebis meSveobiT;<br />
n saerTaSoriso sacalo sabanko momsaxureba (centraluri da aRmosavleTi evropa, ruseTi, xmelTaSua<br />
zRvis auzi, afrika, azia da safrangeTis arakontinenturi teritoriebi);<br />
n korporaciuli da sainvesticio momsaxureba da sabanko, safinanso da sabazro saqmianobis farTo<br />
speqtri.<br />
„<strong>sosiete</strong> Jenerali“ erT-erTi mowinave jgufia specializebuli safinanso momsaxurebis, dazRvevis, individualuri<br />
momsaxurebis da globaluri investiciebis marTvisa da momsaxurebis sferoSic.<br />
SOCIETE GENERALE GROUP PRESENTATION<br />
Presentation<br />
Société Générale is one of the leading financial services groups in Europe. With its diversified universal banking model,<br />
the Group combines financial stability and a sustainable growth strategy with the ambition of being the relationshipfocused<br />
bank, a leader in its markets, close to its customers, and recognized for the quality and the commitment of its<br />
teams.<br />
The Group has over 159,000 employees across 77 countries, who serve more than 33 million customers across the<br />
globe. Société Générale’s teams offer advisory and other services to individual customers, companies, and institutions<br />
as part of three main business lines:<br />
n Retail Banking in France under the Société Générale, Credit du Nord and Boursorama brands.<br />
n International Retail Banking, which is present in Central and Eastern Europe, Russia, the Mediterranean Basin,<br />
Sub-Saharan Africa, Asia and in the French Overseas territories.<br />
n Corporate and Investment Banking with its broad range of expertise in investment banking, finance and market<br />
activities.<br />
Société Générale is also a major player in the businesses of Specialized Financial Services and Insurance, Private Banking,<br />
Global Investment Management and Services.<br />
5
Annual Report 2011<br />
zrdis strategia<br />
rTuli garemo pirobebis miuxedavad, „<strong>sosiete</strong><br />
Jenerali“ upirates mdgomareobaSi aRmoCnda<br />
soliduri frenCaizis da balansis gamo (saber-<br />
ZneTSi, italiaSi, irlandiaSi, portugaliasa<br />
da espaneTSi jgufis riskebi maRali ar iyo;<br />
amavdroulad, mas hqonda naRdi fulis didi<br />
rezervebi, Semosavlis miRebis kargi unari da<br />
saTanadod diversificirebuli riskebi); amas-<br />
Tan, „<strong>sosiete</strong> Jeneralma“ uecar cvlilebebze<br />
swrafi reagirebis unari gamoamJRavna, ris mowmenic<br />
zafxulis Semdeg gavxdiT (gansakuTrebiT<br />
es exeba dolariT gamoxatuli likvidurobis<br />
mkveTr vardnas da saxelmwifo valdebulebebis<br />
/savalo obligaciebis Rirebulebis Semcirebas).<br />
amave dros, jgufma gadawyvita daeCqarebina<br />
„<strong>sosiete</strong> <strong>Jeneralis</strong>“ gegmis „ambicia 2015“ ganxorcieleba<br />
da masSi saTanado Sesworebebi Seetana.<br />
Tumca, aRsaniSnavia, rom jgufis transformaciis<br />
ZiriTadi mimarTulebebi kvlav igivea,<br />
rac 2010 wlis strategiiT iqna gansazRvruli:<br />
SOCIETE GENERALE GROUP<br />
Growth Strategy<br />
n klientebis gaZliereba _ universaluri sabanko<br />
modeli, romelic fokusirebulia komerciuli<br />
saqmianobis sam ZiriTad sferoze (franguli<br />
qselebi, saerTaSoriso sacalo sabanko<br />
momsaxureba da sainvesticio sabanko saqmianoba);<br />
n riskebis mkacri marTva;<br />
n saoperacio modelis gardaqmna.<br />
2011 wlis zafxulSi garemos uecari cvlilebis<br />
gamo saWiro gaxda zogierTi proeqtis daCqareba<br />
da damatebiTi RonisZiebebis gatareba, Sedegad,<br />
jgufi apirebs:<br />
n Seamciros Tavisi balansi, gansakuTrebiT<br />
korporaciuli da sainvesticio sabanko saqmianobis<br />
sferoSi da Sekvecos likvidurobis<br />
moTxovnebi;<br />
n akontrolos ZiriTadi xarjebi;<br />
n daaCqaros saqmianobis portfelis optimizacia,<br />
gansakuTrebiT iSviaT resursebTan dakavSirebiT<br />
(kapitali da likviduroba).<br />
Against a difficult backdrop, Société Générale benefited from its solid franchises and balance sheet (limited exposure<br />
to sovereign risk in Greece, Italy, Ireland, Portugal and Spain, considerable cash reserves and earning power,<br />
risk diversification) and has shown its ability to adapt rapidly to sudden changes in the environment after the summer<br />
(particularly with the sharply reduced liquidity in dollars and decreased value of some sovereign bonds).<br />
At the same time, the Group decided to accelerate and adapt implementation of its Ambition SG 2015 strategic<br />
plan. However, the major strategic axes announced in June 2010 remain the pillars of the Group’s transformation:<br />
n Reinforcing a customer – oriented universal banking model, refocused on three core businesses (French Networks,<br />
International Retail Banking and Corporate and Investment Banking)<br />
n Maintaining strict risk management.<br />
n Transforming the operating model.<br />
The sudden change in the environment in the summer of 2011 meant certain projects had to be accelerated or additional<br />
actions had to be taken. As a result, the Group intends to:<br />
n Reduce the size of its balance sheet, particularly for Corporate and Investment Banking, and its liquidity requirements.<br />
n Control its cost base.<br />
n Speed up optimization of its activity portfolio, in particular in regard to scarce resources (capital and liquidity).<br />
universaluri sabanko strategia<br />
saerTaSoriso sacalo sabanko operaciebis ganyofileba 1998 wels Seiqmna; is miznad isaxavda „<strong>sosiete</strong><br />
<strong>Jeneralis</strong>“ qselis Seqmnas da ganviTarebas afrikaSi, axlo aRmosavleTSi da safrangeTis arakontinentur<br />
teritoriebze. im dros, aRniSnuli ganyofilebis amocana biznesis gaaqtiureba da samoqmedo arealis<br />
gafarToeba iyo. qselis gafarToeba ZiriTadad im qveynebSi igegemeboda, sadac sabanko seqtoris<br />
zrdis Zalian kargi perspeqtivebi arsebobda, magram amave dros „jgufi“ uars ar ambobda sxva gaCenil<br />
SesaZleblobebzec. Sedegad, „jgufi“ gascda centraluri da aRmosavleT evropis zonas da muSaoba daiwyo<br />
ZiriTad samizne regionebSi _ xmelTaSua zRvis auzis qveynebSi, centraluri da samxreT afrikis qveynebSi<br />
da safrangeTis arakontinentur teritoriebze.<br />
A universal banking strategy<br />
jgufi „<strong>sosiete</strong> Jenerali“<br />
The International Retail Banking Division was created in 1998 to develop and build on the network of Société Générale<br />
entities in Africa, the Middle East and the French overseas territories. The division’s ambitions at the time were to<br />
enhance its businesses and extend its operational sphere. Development was mainly focused on countries with real<br />
growth prospects in terms of banking services, but without dismissing the possibility of taking any opportunities that<br />
should arise. As a result, Central and Eastern Europe integrated the key target areas, alongside the Mediterranean<br />
Basin, Sub-Saharan Africa and the French overseas territories.<br />
7
wliuri angariSi 2011<br />
jansaRma poziciam da gonivrulma strategiulma arCevanma saerTaSoriso sacalo sabanko operaciebis<br />
ganyofilebas ganviTarebisa da mniSvnelovani zrdis saSualeba misca, ris Sedegadac man erT-erTi<br />
mowinave adgili daimkvidra sxvadasxva geografiul zonebSi da amJamad warmodgenilia:<br />
n centralur da aRmosavleT evropasa da ruseTSi;<br />
n xmelTaSua zRvis auzis qveynebSi;<br />
n afrikasa da safrangeTis arakontinentur teritoriebze;<br />
n aziaSi.<br />
saerTaSoriso sacalo sabanko momsaxurebis qseli:<br />
amJamad saerTaSoriso sacalo sabanko operaciebi 3 900 filialis meSveobiT xorcieldeba, sadac universaluri<br />
sabanko modeli adgilobrivi bazrebis specifikazea morgebuli. amis Sedegad, 37 qveyanaSi<br />
13.7 milion klients (fizikur pirebs, biznesebs, investorebs da asociaciebs) msxvili saerTaSoriso<br />
bankis produqtebisa da momsaxurebis farTo speqtriT sargeblobis SesaZlebloba eZleva.<br />
saerTaSoriso sacalo sabanko momsaxureba jguf „<strong>sosiete</strong> <strong>Jeneralis</strong>“ zrdis erT-erTi mamoZravebeli<br />
Zalaa. igi Tavisi saerTaSoriso saqmianobis gafarToebas 63,000 TanamSromlis Tavdadebuli Sromis<br />
Sedegad ganagrZobs. universaluri sabanko modeli „<strong>sosiete</strong> Jenerals“ saSualebas aZlevs, ganaviTaros<br />
Tavisi komerciuli saqmianobis yvela mimarTuleba, aqtiurad gamoiyenos sxvadasxva ganyofilebebSi<br />
momuSave eqspertebi da imoqmedos erTiani ZalisxmeviT.<br />
amave dros, saerTaSoriso saqmianobis Sedegad „<strong>sosiete</strong> Jenerali“ xels uwyobs im regionebis ganvi-<br />
Tarebas, sadac is muSaobs; es kidev ufro aZlierebs misi, rogorc socialuri pasuxismgeblobis mqone<br />
bankis reputacias.<br />
SOCIETE GENERALE GROUP<br />
The quality of its positions and its judicious strategic choices have helped International Retail Banking develop an<br />
extensive growth policy, making it one of the leading players in the geographic zones where it is present:<br />
n Central and Eastern Europe, and Russia;<br />
n The Mediterranean Basin;<br />
n Africa and the French overseas territories;<br />
n Asia.<br />
The International Retail Banking network:<br />
With a network of over 3,900 branches, the International Retail Banking division adapts the universal banking model<br />
to the specificities of its local markets. As a result, 13.7 million customers (individuals, businesses, institutional investors<br />
and associations) in 37 countries are able to benefit from the comprehensive range of products and services<br />
provided by a large international bank.<br />
International Retail Banking is one of the Group’s growth drivers and continues the organic growth and external<br />
development of its network via the commitment of its 63,000 employees. Its universal banking model enables it to<br />
work with all the Group’s business lines and expert divisions, thus boosting inter-Group synergies.<br />
At the same time, its international presence allows it to be a driving force in the development of the regions where it<br />
is present, which allows it to confirm the Group’s credentials as an actively responsible bank.<br />
sameTvalyureo sabWos Tavmjdomaris mimarTva<br />
generaluri direqtoris mimarTva<br />
menejmentis mimarTva<br />
THE WORD OF MANAGEMENT<br />
Letter from the Chairman of the Supervisory Council<br />
Letter from the Chief Executive Officer<br />
Annual Report 2011
Annual Report 2011<br />
LETTER FROM THE CHAIRMAN<br />
OF THE SUPERVISORY COUNCIL<br />
The banking sector is usually the first to react<br />
to social and political situation in the country.<br />
Despite the fact that during the post-crisis<br />
period and all through the last year operation<br />
of Georgian commercial banks was<br />
influenced by multiple internal and external<br />
factors, it can be stated with confidence that<br />
the banks have overcome the global crisis<br />
thanks to their robust liquidity and capital,<br />
as well as support of international financial<br />
institutions.<br />
This was proven by the data published by<br />
the National Bank of Georgia according to<br />
which the net profit of the banking sector increased<br />
up to GEL 323 million in 2011 (compared<br />
to GEL 156.3 in 2010), while the share<br />
of foreign capital in the total issued shareholder<br />
capital was 81.0%. The current high<br />
liquidity and increasing profit guarantee that<br />
the banking sector will fuel the country’s future<br />
economic growth.<br />
Forecasts made by analysts before the financial<br />
crisis completely differed from the<br />
reality resulting from the crisis. Thus, our<br />
future greatly depends on the changing and<br />
unstable world. At this stage, correct and<br />
adequate understanding of the past period<br />
will serve as a basis for designing well-considered<br />
and timely actions that would meet<br />
the needs of the whole banking sector, as<br />
well as Bank Republic and its clients.<br />
The year 2011 was marked with many important<br />
changes at Bank Republic. Triggered<br />
by the tough competition in the Georgian<br />
banking sector the Bank’s management has<br />
been changed, human resources have been<br />
retrained and new highly qualified staff has<br />
been hired. What remained unchanged was<br />
the tradition – devotion to clients, integrity<br />
and constant strive for innovations, resulting<br />
in the Bank’s quick progress and growing<br />
market share.<br />
Throughout the whole year, intensive work<br />
has been going on to offer clients new products<br />
and better conditions: interest rates for<br />
deposits and loans became more favorable<br />
and acceptable for clients and the service<br />
sameTvalyureo sabWos Tavmjdomaris mimarTva<br />
sabanko seqtori yvelaze adre reagirebs qveyanaSi<br />
Tu msoflioSi mimdinare nebismier socialur da<br />
politikur movlenaze. miuxedavad imisa, rom gasul<br />
welsac iseve, rogorc krizisis Semdgom wleb-<br />
Si, saqarTvelos komerciul bankebs kvlav uamravi<br />
saSinao Tu sagareo faqtoris gaTvaliswinebiT<br />
uxdebodaT funqcionireba, Tamamad SeiZleba iTqvas,<br />
rom qarTulma bankebma globaluri finansuri<br />
krizisi daZlies, rac maTi maRali likvidurobisa<br />
da kapitalis, aseve saerTaSorio finansuri institutebis<br />
xelSewyobis Sedegia.<br />
amis dasturia is, rom saqarTvelos erovnuli<br />
bankis monacemebiT sabanko seqtoris wminda mogeba<br />
2011 wels 323 mln. laramde gaizarda (2010 wels<br />
156.3 milioni lari), ucxouri kapitalis monawileobam<br />
ki bankebis mTlian ganaRdebul sawesdebo<br />
kapitalSi 81.0%-i Seadgina. sabanko sistemis dRes<br />
arsebuli maRali likviduroba da mogebis gazrdili<br />
maxasiaTeblebi garantiaa imisa, rom sabanko<br />
seqtori mniSvnelovnad daexmareba qveynis samomavlo<br />
ekonomikur zrdas.<br />
finansur krizisamde analitikosebis prognozebi<br />
sruliad gansxvavdeboda im realobisagan, romelic<br />
am krizisis Sedegad miviReT. amitom is, Tu<br />
ras unda velodeT momavalSi, isev msoflioSi arsebul<br />
cvalebad da aramdgrad garemozea damokidebuli.<br />
am etapze ki ganvlili periodis swori da adekvaturi<br />
gaazreba mniSvnelovani safuZveli iqneba<br />
imisa, rom operatiulad gadaidgas kargad gaTvlili<br />
da rogorc qveynis sabanko seqtoris, ise bank<br />
„respublikis“ da misi klientebis moTxovnebze<br />
misadagebuli seriozuli nabijebi.<br />
THE WORD OF MANAGEMENT<br />
menejmentis mimarTva<br />
2011 wels bank „respublikaSi“ mravali mniSvnelovani<br />
cvlileba ganxorcielda. saqarTvelos<br />
sabanko bazarze ukompromiso konkurenciis pirobebSi<br />
Seicvala bankis menejmenti, moxda adamianuri<br />
resursebis gadamzadeba da maTi axali profesionalebiT<br />
Sevseba. ucvleli darCa tradicia<br />
_ momxmareblis erTguleba, profesionalizmi,<br />
erTianoba da mudmivi swrafva siaxleebisaken.<br />
mTeli wlis ganmavlobaSi intensiurad mimdinareobda<br />
momxmareblebisaTvis axali produqtebis<br />
SeTavazeba da arsebulis pirobebis gaumjobeseba,<br />
rac gamoixateboda anabrebze da sesxebze procentebis<br />
maTTvis sasargeblod da misaRebad manipulirebaSi<br />
da momsaxurebis xarisxis kidev ufro<br />
gaumjobesebaSi. aseve, sacalo momsaxurebis<br />
kvaldakval mniSvnelovnad gaaqtiurda korporaciuli<br />
mimarTuleba. iuridiuli pirebisaTvis<br />
SeTavazebul iqna mimzidveli pirobebi da momgebiani<br />
proeqtebi. Sedegad, korporaciuli klientebis<br />
raodenoba gaizarda.<br />
gasuli wlebis gamocdilebis gaTvaliswinebam,<br />
gaweuli saqminobis gaanalizebam, marTebulma<br />
strategiulma nabijebma, riskebis adekvaturad<br />
Sefasebam, TiToeuli TanamSromlis Zalisxmevam<br />
da, sabolood, sworad marTvam cxadyo, rom banki<br />
„respublika“ ubrundeba Tavis Cveul pozicias da<br />
damajereblad miiwevs win.<br />
didi madloba minda gadavuxado gundis TiToeul<br />
wevrs. mjera, rom Cveni erTianoba Cveni warmatebis<br />
upirobo safuZvelia.<br />
laSa papaSvili<br />
sameTvalyureo sabWos Tavmjdomare<br />
quality improved even more. In parallel with the development of retail services, work with the corporate sector has also<br />
become more intensive. Legal entities were offered more attractive conditions and projects. This led to the increase of<br />
the corporate client base.<br />
As a result of proper consideration of the past experience, analysis of implemented activities, correct strategic steps,<br />
adequate risk assessment, efforts of each and every employee, and lastly, correct management, it has become clear<br />
that Bank Republic is restoring its usual position and is moving forward with confident steps.<br />
I would like to thank every member of our team. I believe that our unity forms an implicit basis for our success.<br />
Lasha Papashvili<br />
Chairman of Supervisory Council<br />
11
wliuri angariSi 2011<br />
generaluri<br />
direqtoris mimarTva<br />
msofliosTvis jer kidev rTul 2011 wels qveynebis<br />
umravlesoba finansuri krizisis Sedegebis<br />
aRmofxvriT da refinansirebis usafrTxo<br />
resursebis ZiebiT iyo dakavebuli. „<strong>sosiete</strong> Jeneralma“<br />
daamtkica, rom araxelsayrel garemoebebSic<br />
ki SeuZlia mogeba aCvenos Tavisi biznesmodelis<br />
wyalobiT, romelic gare Sokebis mimarT<br />
mdgradobas da Tavisi komerciuli bankebis globaluri<br />
qselis stabilur funqcionirebas uzrunvelyofs.<br />
bankma „respublikam“ saoperacio mogebis dagegmili<br />
biujetis farglebSi gamomuSaveba SeZlo, magram<br />
bankis yvelaze didi gamowveva umoqmedo<br />
sesxebis rezervebis Seqmna iyo, rac bankis moklevadian<br />
sesxebze orientirebulobam gamoiwvia. 2011<br />
wels bankma didi Zalisxmeva moaxmara axal da ukve<br />
arsebul klientebTan ormxrivad sasargeblo<br />
urTierTobebis damyarebasa da ganmtkicebas.<br />
komerciuli saqmianobis warmateba 2011 wels<br />
metwilad umaRlesi da saSualo rgolis mmarTvel<br />
gundSi momxdarma cvlilebebma ganapiroba. axali<br />
komerciuli gundis erToblivi muSaobis Sedegad<br />
bankma „respublikam“ SeZlo gayidvebis strategiis<br />
daxvewa da Sedegebi, sul mcire, or ZiriTad<br />
sferoSi aCvena (sacalo da samomxmareblo dafinanseba).<br />
bankis mier klientebisTvis SeTavazebulma<br />
ipoTekuri dakreditebis mimzidvelma pirobebma<br />
mniSvnelovnad gazarda misi portfeli<br />
da kidev ufro gaamyara bankis, rogorc saimedo<br />
grZelvadiani partnioris, imiji. klientebma kargad<br />
miiRes mimdinare angariSis inovaciuri paketi<br />
sadepozito produqtebTan erTad da samomxareblo<br />
dafinansebis produqtebi xelmisawvdomi pirobebiT.<br />
meoTxe kvartalSi bankis ZalisxmeviT<br />
gamyarda saqmiani urTierTobebi korporaciul<br />
da mcire da saSualo biznesis warmomadgenlebTan,<br />
ris Sedegadac gazrdil portfelTan erTad imata<br />
klientebis raodenobamac.<br />
2012 wels banki „respublika“ kvlav klientebis<br />
sfecifikur moTxovnebze gaamaxvilebs yuradRebas<br />
_ ukeT gaicnobs da axlo urTierTobebs SeinarCunebs<br />
maTTan, yvelaze moTxovnad produqtebsa<br />
menejmentis mimarTva<br />
da momsaxurebas maTTvis mosaxerxebel adgilze<br />
(filialebSi) gauwevs. banki gaagrZelebs<br />
mcire da saSualo biznesis seqtoris momsaxurebas<br />
produqtebiTa da mimzidveli winadadebebiT.<br />
amavdroulad, gaTvaliswinebul iqneba wlis sxvadasxva<br />
periodis biznescikli. bankis anabrebi<br />
mosaxerxebeli pirobebiT saSualebas miscems klientebs,<br />
survilisamebr gankargon sakuTari danazogi<br />
da miiRon maRali sargebeli.<br />
komforti, maRali sargebeli da moqniloba, anabris<br />
vadis arCevanis TavisuflebasTan erTad, 2012<br />
wels bank „respublikis“ anabrebis prioritetad<br />
darCeba.<br />
2011 wlis dasruleba bankma „respublikam“ sakuTari<br />
korporaciuli klientebisaTvis kulturuli<br />
RonisZiebiT aRniSna. istoriul SenobaSi<br />
Tanamedrove franguli saxviTi xelovnebis gamofenaze<br />
lamazad Sejamda banksa da mis korporaciul<br />
klientebs Soris nayofieri saqmiani urTierTobebi.<br />
2012 wels korporaciuli socialuri pasuxismgeblobis<br />
principebisadmi erTguleba bank „respublikis“<br />
erT-erT strategiul mimarTulebad<br />
darCeba. Tavis yoveldRiur saqmianobaSi banki<br />
muSaobas sami ZiriTadi mimarTulebiT gaagrZelebs:<br />
qselis gafarToeba (klientebTan siaxlove),<br />
inovacia da momxmareblebis moTxovnebze morgebuli<br />
produqtebi da momsaxurebis umaRlesi<br />
xarisxi.<br />
minda, madloba gadavuxado bank „respublikis“<br />
personals gardamaval weliwadSi maT mier gamo-<br />
Cenili gunduri suliskveTebisa da gaweuli ZalisxmevisTvis.<br />
swored maTi profesionalizmiT,<br />
erTguli da Tavdauzogavi muSaobiT gaxda Sesa-<br />
Zlebeli operaciebis stabilurobisa da dadebiTi<br />
Sedegebis miRweva, miuxedavad imisa, rom maT bankis<br />
arsebobis manZilze yvelaze rTul periodSi mouxdaT<br />
muSaoba. mTeli gundis erTianobiT banki kvlavac<br />
SeinarCunebs sasiamovno samuSao garemos da<br />
ambiciur gegmebs warmatebiT ganaxorcielebs.<br />
kristian karmanioli<br />
generaluri direqtori<br />
LETTER FROM THE CHIEF EXECUTIVE OFFICER<br />
2011 has been a difficult year for the financial world, with<br />
many countries still coping with the consequences of the<br />
financial crisis, seeking the safe sources for refinancing.<br />
The Société Générale Group has demonstrated the ability<br />
to maintain its earnings capacity under these unfavorable<br />
circumstances due to its business model ensuring the resilience<br />
to external shocks and continued stable performance<br />
of its global network of commercial banks.<br />
Bank Republic was able to generate the operational profit in<br />
line with the planned budget. However, its biggest challenge<br />
was the provisioning of the non-performing loans resulting<br />
from the bank’s short-term maturity orientation. During<br />
2011, the bank continued efforts to build up and strengthen<br />
mutually beneficial relations with its new as well as longstanding<br />
clients.<br />
The success in the commercial activities during 2011 was<br />
largely due to the structural changes on the level of top and<br />
middle management. As a result of the efforts of the new<br />
commercial team, Bank Republic was able to fine-tune its<br />
sales strategy and deliver results in at least two major areas:<br />
retail and consumer finance. The bank’s attractive mortgage<br />
offer significantly increased its portfolio and further strengthened<br />
the bank’s image as a reliable long-term partner. The<br />
innovative current account package coupled with savings<br />
products as well as affordable consumer finance products<br />
were well accepted by the clients. The bank dedicated efforts<br />
to strengthening relations with corporate and SME clients in<br />
the fourth quarter, which resulted in the increased portfolio<br />
and an impressive number of new clients.<br />
In 2012 Bank Republic will continue focusing on the specific<br />
needs of its clients, getting to know them better and staying<br />
close to them by offering most demanded products and<br />
services at convenient locations. Bank Republic will continue<br />
to serve the SME sector offering them new products<br />
and incentives at different times of year in consideration of<br />
the business cycles. The bank will also offer deposits that<br />
allow clients to dispose their savings flexibly, in relevance<br />
to their goals, while earning high yields.<br />
Convenience, high yields and flexibility, together with<br />
freedom to choose desired maturities, will remain the priority<br />
for BR’s savings products in 2012.<br />
BR marked the end of 2011 with the art event for its corporate<br />
clients. The modern French fine art exhibited in a<br />
historic building beautifully summarized the fruitful business<br />
links between the bank and its corporate clients.<br />
Long-lasting commitment to work in the field of CSR will<br />
still remain as one of the strategic points for BR in 2012.<br />
The bank will continue to implement in its daily business<br />
the three principal pillars of commercial development for<br />
Bank Republic in Georgia: network expansion (staying<br />
closer to customers), innovative and tailor-made products<br />
and solutions and superior quality of service.<br />
I would like to thank the staff of BR for their team spirit and<br />
efforts during the transition year. It was due to their professionalism,<br />
dedication and diligence that BR has shown<br />
stable operations and positive improvements even in the<br />
years that were not the best in the bank’s life. Joint efforts<br />
of the entire team will lead to maintaining the pleasant<br />
working environment and success in reaching ambitious<br />
targets in the years to come.<br />
Christian Carmagnolle<br />
Chief Executive Officer<br />
13
istoria<br />
organizacia da mmarTveloba<br />
bankis strategia<br />
mTavari movlenebi<br />
bankis Sesaxeb<br />
History<br />
Organization and Governance<br />
The Bank’s Strategy<br />
Major Events<br />
THE PROFILE OF THE BANK<br />
Annual Report 2011<br />
bank „respublikis“<br />
istoria<br />
jguf „<strong>sosiete</strong> <strong>Jeneralis</strong>“ wevri banki „respublika“ saqarTveloSi erT-erTi yvelaze<br />
warmatebuli safinanso institutia, romelsac wamyvani adgili ukavia sacalo da korporaciuli<br />
sabanko momsaxurebis bazarze. Tavisi universaluri biznesmodelis wyalobiT,<br />
banki fizikuri pirebis, mikro, mcire da saSualo sawarmoebis, organizaciebis da msxvili<br />
korporaciebis saimedo da grZelvadiani finansuri partnioria, romelTac swraf, martiv<br />
da inovaciur sabanko produqtebs da umaRlesi xarisxis momsaxurebas sTavazobs.<br />
banki „respublika“ 1991 wels daarsda. igi erT-erTi pirveli kerZo bankia saqarTveloSi.<br />
2006 wels frangulma saerTaSoriso safinanso jgufma „<strong>sosiete</strong> Jeneralma“ bankis aqciebis<br />
60%-i SeiZina. 2009 wels jgufma sakuTari wili 80%-mde gazarda.<br />
dRevandeli mdgomareobiT, jgufi „<strong>sosiete</strong> Jenerali“ bank „respublikis“ aqciebis<br />
84.04%-s flobs, evropis rekonstruqciis da ganviTarebis banki (EBRD) _ 8.48%-s, sameTvalyureo<br />
sabWos Tavmjdomare b-ni laSa papaSvili ki _ 7.48%-s.<br />
HISTORY OF BANK REPUBLIC<br />
THE PROFILE OF THE BANK<br />
Bank Republic Société Générale Group is one of the most successful financial institutions in Georgia,<br />
with a leading position in the retail and corporate banking services market. Thanks to its universal business<br />
model, Bank Republic Société Générale Group, remains a reliable long-term financial partner for<br />
individuals, micro, small and medium enterprises, organizations, and large corporations.<br />
Established in 1991, Bank Republic is one of the first privately owned banks in Georgia. In 2006, the<br />
French international financial group Société Générale purchased 60% of the bank’s shares.<br />
In 2009, the group increased its share participation to 80%.<br />
As of today, Société Générale owns 84.04% of Bank Republic’s stock, with European Bank for Reconstruction<br />
and Development (EBRD) having 8.48% of shares and Mr. Lasha Papashvili, Chairman of<br />
Supervisory Council holding 7.48%.<br />
bankis Sesaxeb<br />
15
Annual Report 2011<br />
bank „respublikis“ sxva partniorebi arian:<br />
saerTaSoriso safinanso korporacia (IFC), evropis<br />
sainvesticio banki (EIB) da germaniis aRm-<br />
Seneblobis banki Kreditanstalt für Wiederaufbau<br />
(KfW).<br />
2006 wels kulturis saministrom da mxatvarTa<br />
kavSirma bank „respublikas“ „kulturis mecenatis“<br />
wodeba mianiWes.<br />
2007 wels saqarTvelos savaluto vaWrobis ganviTarebis<br />
asociaciam „respublikas“ Tbilisis<br />
bankTaSoris savaluto birJaze yvelaze aqtiuri<br />
bankis jildo gadasca.<br />
THE PROFILE OF THE BANK<br />
2010 wlis pirvel dekembers bankis generalur<br />
direqtorad b-ni kristian karmanioli dainiSna,<br />
romelmac am postze b-ni Jilber i Secvala (generaluri<br />
direqtori 2006_2010ww.).<br />
2011 wlis 6 dekembers bankma „respublikam“<br />
britanuli safinanso jgufis HSBC-is sacalo<br />
portfeli SeiZina (HSBC-m saqarTvelos bazari<br />
datova).<br />
Other partners of Bank Republic are: International Finance Corporation (IFC), European Investment Bank, and<br />
Kreditanstalt für Wiederaufbau (KfW).<br />
In 2006, the Ministry of Culture and Art Union of Georgia awarded Bank Republic the patron of culture.<br />
bankis Sesaxeb<br />
mTeli qveynis masStabiT bankis aTasze meti Tanam-<br />
Sromeli (37 filiali) klientebisTvis swrafi,<br />
martivi, inovaciuli sabanko produqtebis da<br />
umaRlesi xarisxis momsaxurebas uzrunvelyofs.<br />
In 2007, Georgian Forex Development awarded Bank Republic the title, The Most Active Bank on Tbilisi Interbank<br />
currency exchange.<br />
On December 1, 2010, Mr. Christian Carmagnolle was appointed CEO, substituting Mr. Gilbert Hie, who completed<br />
his 4-year mission term.<br />
On December 6, 2011, Bank Republic purchased the retail portfolio of the British financial group HSBC, which<br />
opted to leave the Georgian market.<br />
Over 1,000 staff members working in the bank’s 37 outlets all over Georgia ensure that BR offers clients fast, simple<br />
and innovative banking products and superior service quality in a responsible manner.<br />
banki respublika _ jgufi <strong>sosiete</strong> Jenerali<br />
BANK REPUBLIC _ SOCIETE GENERALE GROUP<br />
17
wliuri angariSi 2011<br />
organizaciuli struqtura<br />
da mmarTveloba<br />
banki „respublika“ mkacrad icavs korporaciul standartebsa da principebs. korporaciuli marTvis<br />
kodeqsis Tanaxmad, bankSi samsaxurebrivi movaleobebi efeqtianadaa ganawilebuli, imgvarad, rom<br />
gadawyvetilebis miRebis procesi iyos Seuferxebeli, aqcionerTa uflebebi saTanadod daculi, informacia<br />
ki sajaro da gamWvirvale. korporaciuli marTvis saukeTeso praqtikis danergva bankis<br />
saerTo keTildReobis da warmatebis sawindaria.<br />
banki icavs korporaciuli marTvis imgvar saerTaSoriso principebs, rogorebicaa: informaciis<br />
xelmisawvdomoba da gamWvirvaloba, aqcionerTa Tanasworoba da uflebebi, sameTvalyureo sabWos<br />
ufleba-movaleobebi, aqcionerTa roli korporaciul marTvaSi, korporaciuli sistemis efeqtianobis<br />
uzrunvelyofa. banki „respublika“ srulad uerTdeba saqarTvelos bankebis asociaciis mier 2009<br />
wels danergil korporaciuli marTvis kodeqss.<br />
bank „respublikaSi“ marTva direqtorTa sabWosa da sameTvalyureo sabWos Sorisaa ganawilebuli.<br />
sameTvalyureo sabWo iRebs ZiriTad gadawyvetilebebs da amtkicebs strategiul dokumentebs. bankis<br />
korporaciuli strategia, mniSvnelovani samoqmedo gegmebi, riskebis marTvis politika, wliuri angariSi<br />
da biznesgegmebi _ mtkicdeba sameTvalyureo sabWos mier. igi axorcielebs zedamxedvelobas<br />
kapitaldanaxarjebze, Sesyidvebsa da aqtivebis gayidviT kapitaldabandebebis amoRebaze. sameTvalyureo<br />
sabWo monitorings uwevs mmarTvelobis efeqtianobas da, Sesabamisad, kanonmdeblobiTa da Siga<br />
normatiuli aqtebiT gansazRvruli Tanamdeobis pirebis daniSvnasa da maT saqmianobas. sabWo amowmebs<br />
direqtorebis saqmianobas da sabuRaltro wignebs.<br />
THE PROFILE OF THE BANK<br />
ORGANIZATION AND GOVERNANCE<br />
Bank Republic strictly adheres to the corporate standards<br />
and principles, pursuant to the Corporate Governance<br />
Code. The responsibilities are effectively<br />
separated within the Bank to make sure the decision<br />
making process is smooth, the shareholders rights<br />
are safely protected, and the information is public and<br />
transparent. The implementation of the best practice<br />
of the corporate governance is the key to the loyal<br />
prosperity and overall success of the Bank.<br />
The Bank acknowledges corporate governance principles<br />
established in the international practice of<br />
corporate governance: information disclosure and<br />
transparency; equality of shareholders; shareholders’<br />
rights and basic ownership functions; duties<br />
and responsibilities of the Supervisory Council; role<br />
of stakeholders in corporate governance; ensuring<br />
effective system of corporate governance. BR fully<br />
acknowledged and put into practice ABG (Associa-<br />
tion of Banks of Georgia) corporate governance code for<br />
banks in 2009.<br />
At Bank Republic the authority has been successfully<br />
delegated between the Board of Directors and Supervisory<br />
Council. In general, the major decisions are adopted<br />
and significant policies are approved by the Supervisory<br />
Council. The corporate strategy, important action plans,<br />
risk management policy, annual budget and business<br />
plans of Bank Republic are approved by the Supervisory<br />
Council, which is equally involved in the supervision of<br />
the capital expenditure, procurement and recovery of<br />
capital investments through the assets sale. In addition to<br />
that, the competence of the Supervisory Council includes<br />
the monitoring of the governance. It appoints and controls<br />
thereof the candidates for the positions prescribed<br />
by the law. The Supervisory Council properly monitors<br />
the activities of the directors and is competent to check<br />
the accounting ledgers.<br />
sameTvalyureo sabWo<br />
bank „respublikis“ sameTvalyureo sabWo 5 wevrisgan Sedgeba:<br />
1. laSa papaSvili _ sameTvalyureo sabWos Tavmjdomare. baton laSa papaSvils sabanko seqtorSi<br />
muSaobis 15-wliani gamocdileba aqvs. igi banks 1998 wlidan marTavs, mis sameTvalyureo sabWos ki 2004<br />
wlidan Tavmjdomareobs. laSa papaSvili warmatebuli biznesmenia da mraval sferoSi moRvaweobs.<br />
2. didie kolini _ Tavmjdomaris moadgile. „<strong>sosiete</strong> JeneralSi“ 1990 wlidan muSaobs, amJamad saer-<br />
TaSoriso sacalo sabanko operaciebis departamentis centraluri da samxreT evropis regionis ganyofilebas<br />
xelmZRvanelobs. sxvadasxva dros baton kolins „<strong>sosiete</strong> <strong>Jeneralis</strong>“ kanadis, aSS-is da<br />
safrangeTis ofisebSi menejeruli poziciebi ekava.<br />
3. reno filipi _ wevri. batoni filipi „<strong>sosiete</strong> JeneralSi“ 1971 wlidan muSaobs. amJamad parizis<br />
saerTaSoriso sacalo sabanko samsaxuris adamianuri resursebis departamentis mmarTvelis moadgilea.<br />
4. devid formaneki _ wevri. aRmasrulebeli direqtori adamianuri resursebis mimarTulebiT („komerCni<br />
banka“). batoni formaneki „<strong>sosiete</strong> JeneralSi“ 2001 wlidan muSaobs.<br />
5. Tamar qaquCaia _ wevri. evropis rekonstruqciisa da ganviTarebis bankSi 2004 wlidan muSaobs.<br />
amJamad safinanso institutebis departamentis ufrosi bankiria.<br />
The Supervisory Council in Bank Republic consists of 5 members:<br />
1. Mr. Lasha Papashvili – Chairman of Supervisory Council since 2004. With 15 years of banking industry experience,<br />
Mr. Papashvili has been managing the Bank since 1998. Mr. Papashvili was assigned as the Chairman of<br />
Supervisory Council in 2004. He is an accomplished businessman involved in a wide range of activities.<br />
2. Mr. Didier Colin – Deputy Chairman. With SG since 1990. Currently Head of Central and Southern Europe<br />
Region, International Retail Banking. At different times, Mr. Colin served as Chief Risk Officer at Komercni Banka,<br />
Prague, Czech Republic. Prior to that, Mr. Colin held managerial positions at SG subsidiaries in Canada, USA and<br />
France.<br />
3. Mr. Renaud Phelip – Member. Mr. Phelip has been working for Société Générale since 1971. His current position<br />
in SG Group is Deputy HR Manager in the International Retail Banking (Paris).<br />
4. Mr. David Formánek – Member. Executive Director, Human Resources (KB). Mr. Formánek joined The Group of<br />
Société Générale in 2001. Currently works at KB as Executive Director of Human Resources.<br />
5. Ms. Tamara Kakuchaya – Member. Joined EBRD in 2004. Currently serves at EBRD as Senior Banker, Department<br />
of Financial Institutions.<br />
bankis Sesaxeb<br />
Mr. Lasha Papashvili Mr. Didier Colin Mr. Renaud Phelip Mr. David Formánek Ms. Tamara Kakuchaya<br />
Supervisory Council<br />
19
Annual Report 2011<br />
organizaciuli struqtura<br />
da mmarTveloba<br />
direqtorTa sabWo<br />
kristian karmaniols sabanko sferoSi moRvaweobis<br />
ormocwliani gamocdileba aqvs. 1972 wlidan<br />
jgufis masStabiT sxvadasxva menejerul poziciaze<br />
muSaobda. bank „respublikis“ generalur direqtorad<br />
2010 wlis dekemberSi dainiSna. saqarTveloSi<br />
Camosvlamde „<strong>sosiete</strong> <strong>Jeneralis</strong>“ CexeTis filialSi<br />
(„komerCni banka“) generaluri direqtoris moadgilis<br />
pocizia ekava.<br />
ramaz kukulaZe _ 2011 wels dainiSna bank „respublikis~<br />
komerciul direqtorad, xelmZRvanelobs:<br />
strategiuli marketingisa da produqtebis ganviTarebis,<br />
korporaciuli sabanko saqmianobis, safilialo<br />
qselis, alternatiuli arxebis marTvisa da analitikisa<br />
da kontrolis samsaxurebs.<br />
nikoloz xidureli _ 2011 wlidan bank „respublikis“<br />
finansuri direqtoria. xelmZRvanelobs safinanso<br />
samsaxurs, romelic moicavs: sabuRaltro aRricxva-angariSgebis,<br />
xazinis, finansuri zedamxedvelobisa<br />
da finansuri kvlevebis departamentebs.<br />
milan dobeSi _ 22011 wlidan bank „respublikis“<br />
riskebis marTvis direqtoria. bank „respublikaSi“<br />
mosvlamde muSaobda jguf „<strong>sosiete</strong> <strong>Jeneralis</strong>“ CexeTis<br />
filialSi riskmenejeris poziciaze.<br />
Jan-luk vateli _ „<strong>sosiete</strong> JeneralSi“ 2007 wlidan<br />
muSaobs. bank „respublikis“ operaciuli direqtoria.<br />
xelmZRvanelobs: adamianuri resursebis mar-<br />
Tvis, informaciuli teqnologiebis, lojistikis,<br />
usafrTxoebisa da uzrunvelyofis deparatamentebs,<br />
aseve, centralizebuli beqofisis samsaxurs.<br />
Christian Carmagnolle – Chief Executive Officer.<br />
With 40 years of banking experience, Mr. Christian<br />
Carmagnolle was appointed CEO of Bank Republic<br />
in December, 2010. He held various managerial<br />
positions within Société Générale since 1972. Before<br />
coming to Georgia, Mr. Carmagnolle served<br />
as Deputy Executive Director in SG affiliated Komercni<br />
Banka in Czech Republic.<br />
ramaz kukulaZe, Jan-luk vateli, kristian karmanioli, milan dobeSi, nikoloz xidureli<br />
bankis Sesaxeb<br />
ORGANIZATION AND<br />
GOVERNANCE<br />
Milan Dobes – Risk Management Director since 2011.<br />
Before joining Bank Republic, he worked as a Risk Manager<br />
at Komercni Banka, Subsidiary of Société Générale<br />
Group in Czech Republic.<br />
Nikoloz Khidureli – Chief Financial Officer of Bank Republic<br />
since 2011. Supervises Finance Division with Accounting<br />
& External Reporting Department, Treasury &<br />
Financial Markets Department, Financial Supervision and<br />
Financial Studies Departments.<br />
THE PROFILE OF THE BANK<br />
Board Of Directors<br />
Christian Carmagnolle – Chief Executive Officer<br />
Milan Dobes – Risk Management Director<br />
Ramaz Kukuladze – Chief Commercial Officer<br />
Nikoloz Khidureli – Chief Financial Officer<br />
Jean-Luc Wattel – Chief Operations Officer<br />
Ramaz Kukuladze – Joined Bank Republic on the<br />
position of the Chief Commercial Officer in 2011. He<br />
supervises: Strategic Marketing and Product Development<br />
Division, Corporate Banking Division, Distribution<br />
Channels Division, Alternative Channels and<br />
Analytics and Controlling Divisions.<br />
Jean-Luc Wattel – Joined Société Générale in 2007.<br />
Chief Operations Officer at Bank Republic. Supervises<br />
the following departments: HR Department, IT, Logistics,<br />
Security and Sourcing Departments, as well<br />
as Back Office Division.<br />
21
wliuri angariSi 2011<br />
qeTevan TevzaZe<br />
Sida auditis samsaxuris ufrosi<br />
TinaTin kandelaki<br />
generaluri direqtoris administraciis ufrosi<br />
maia gonaSvili<br />
iuridiuli departamentis ufrosi<br />
nino beriSvili<br />
riskebis marTvis samsaxuris ufrosi<br />
nina gogataZe<br />
finansuri monitoringis departamentis ufrosi<br />
miranda xerxeuliZe<br />
sakredito riskebis analizis departamentis ufrosi<br />
giorgi sordia<br />
sakredito riskebis monitoringis departamentis<br />
ufrosi<br />
levan waqaZe<br />
permanentuli kontrolis departamentis ufrosi<br />
papuna RaRaSvili<br />
problemuri sesxebis marTvis samsaxuris ufrosi<br />
daviT didbariZe<br />
aqtivebis marTvisa da realizaciis departamentis<br />
ufrosi<br />
mixeil ZagniZe<br />
uzrunvelyofis Sefasebis departamentis ufrosi<br />
salome makariZe<br />
strategiuli marketingisa da produqtebis ganviTarebis<br />
samsaxuris ufrosis moadgile<br />
aleqsandre mayaSvili<br />
marketingis departamentis ufrosi<br />
maia siWinava<br />
produqtebis ganviTarebis departamentis ufrosi<br />
meri basilaSvili<br />
xarisxis marTvis departamentis ufrosi<br />
giorgi tabiZe<br />
safilialo qselis marTvis samsaxuris ufrosi<br />
laSa WiWinaZe<br />
filialebis zedamxedvelobisa da angariSgebis departamentis<br />
ufrosi<br />
naTia frangulaSvili<br />
sacalo gayidvebis ganviTarebis departamentis<br />
ufrosis moadgile<br />
Tamar vaxtangaZe<br />
satelefono momsaxurebis departamentis ufrosi<br />
Tamaz wereTeli<br />
safilialo qselis ganviTarebis departamentis<br />
ufrosi<br />
giorgi jafariZe<br />
korporaciuli sabanko saqmianobis samsaxuris<br />
ufrosi<br />
mmarTvelobis Sualeduri erTeulebi<br />
naTia janeliZe<br />
mcire da saSualo biznes saqmianobis departamentis ufrosi<br />
zurab WaWia<br />
xazinis departamentis ufrosi<br />
maia paWkoria<br />
sabuRaltro aRricxva-angariSgebis departamentis ufrosi<br />
(mTavari buRalteri)<br />
vaxtang babunaSvili<br />
finansuri marTvis departamentis ufrosi<br />
manana CaCava<br />
finansuri kvlevebis departamentis ufrosi<br />
giorgi sulamaniZe<br />
centraluri beqofisis samsaxuris ufrosi<br />
nino buTbaia<br />
sabanko operaciebis administrirebis departamentis ufrosi<br />
levan pitiuriSvili<br />
sakredito administrirebis departamentis ufrosi<br />
giorgi riJamaZe<br />
sabanko baraTebis departamentis ufrosi<br />
inga lomiZe<br />
dokumentaciis marTvis departamentis ufrosi<br />
mariam WiWinaZe<br />
kliringis departamentis ufrosi<br />
levan kilaZe<br />
proeqtebis da organizaciis samsaxuris ufrosi<br />
daviT subeliani<br />
organizaciisa da proeqtebis marTvis departamentis ufrosi<br />
maria kldiaSvili<br />
biznes analizis departamentis ufrosi<br />
naTia xujaZe<br />
standartebis marTvis departamentis ufrosi<br />
an-gael deJani<br />
informaciuli sistemebisa da teqnologiebis menejeri<br />
vasil grigalaSvili<br />
informaciuli teqnologiebis departamentis ufrosi<br />
Jan-sebastian gurde<br />
informaciuli sistemebis departamentis ufrosi<br />
nino maisuraZe<br />
adamianuri resursebis marTvis departamentis ufrosi<br />
arCil gobianiZe<br />
usafrTxoebis departamentis ufrosi<br />
zurab vardiaSvili<br />
Sesyidvebis departamentis ufrosi<br />
levan arqania<br />
lojistikis departamentis ufrosi<br />
bankis Sesaxeb<br />
LIST OF MIDDLE MANAGEMENT<br />
Ketevan Tevzadze<br />
Head of Internal Audit Division<br />
Tinatin Kandelaki<br />
Head of CEO Office<br />
Maia Gonashvili<br />
Head of Legal Department<br />
Nino Berishvili<br />
Head of Risk Management Division<br />
Nina Gogatadze<br />
Head of Compliance & Anti-Money Laundering<br />
Department<br />
Miranda Kherkheulidze<br />
Head of Counterparty Risk Analysis Department<br />
Giorgi Sordia<br />
Head of Commercial Counterparty Risk Monitoring<br />
Department<br />
Levan Tsakadze<br />
Head of Permanent Control Department<br />
Papuna Ghaghashvili<br />
Head of Recovery Division<br />
Davit Didbaridze<br />
Head of Defeasance Department<br />
Mikheil Dzagnidze<br />
Head of Collateral Appraisal Department<br />
Salome Makaridze<br />
Deputy Head of Strategic Marketing and<br />
Product Development Division<br />
Aleksandre Makhashvili<br />
Head of Marketing Department<br />
Maia Sichinava<br />
Head of Product Development Department<br />
Meri Basilashvili<br />
Head of Quality Management Department<br />
Giorgi Tabidze<br />
Head of Distribution Channels Division<br />
Lasha Chichinadze<br />
Head of Network Supervision and<br />
Reporting Department<br />
Natia Prangulashvili<br />
Deputy Head of Retail Sales Promotion<br />
Department<br />
Tamar Vakhtangadze<br />
Head of Call Center Department<br />
Tamaz Tsereteli<br />
Head of Distribution Channels Development Department<br />
Giorgi Japharidze<br />
Head of Corporate Banking Division<br />
Natia Janelidze<br />
Head of SME Banking Department<br />
Zurab Chachia<br />
Head of Treasury & Financial Markets Department<br />
Maia Pachkoria<br />
Head Accounting & External Reporting Department<br />
(Executive Accountant)<br />
Vakhtang Babunashvili<br />
Head of Financial Supervision Department<br />
Manana Chachava<br />
Head of Financial Studies Department<br />
Giorgi Sulamanidze<br />
Head of Central Back Office Division<br />
Nino Butbaia<br />
Head of Operations Administration Department<br />
Levan Pitiurishvili<br />
Head of Credit Administration Department<br />
Giorgi Rizhamadze<br />
Head of Banking Cards Department<br />
Inga Lomidze<br />
Head of Document Management Department<br />
Mariam Chichinadze<br />
Head of Clearing Department<br />
Levan Kiladze<br />
Head of Projects and Organization Division<br />
Davit Subeliani<br />
Head of Organization & Project Management Department<br />
Maria Kldiashvili<br />
Head of Business Analysis Department<br />
Natia Khujadze<br />
Head of Standards Management Department<br />
Anne-Gaelle DEJEAN<br />
Chief Information Officer<br />
Vasil Grigalashvili<br />
Head of IT Department<br />
Jean-Sebastien Gourdet<br />
Head of Information Systems Department<br />
Nino Maisuradze<br />
Head of HR Department<br />
Archil Gobianidze<br />
Head of Security Department<br />
Zurab Vardiashvili<br />
Head of Sourcing Department<br />
Levan Arkania<br />
Head of Logistics Department<br />
THE PROFILE OF THE BANK<br />
23
Annual Report 2011<br />
filialis mmarTvelebi<br />
ivane jafariZe<br />
centraluri filialis mmarTveli<br />
irakli qasraZe<br />
centraluri filialis mmarTvelis<br />
moadgile<br />
aleqsandre lemonjava<br />
gldanis filialis mmarTveli<br />
zurab gogelia<br />
delisis filialis mmarTveli<br />
valerian futkaraZe<br />
sadguris filialis mmarTveli<br />
giorgi lekiaSvili<br />
sadguris filialis mmarTvelis moadgile<br />
zaza farsenaZe<br />
baTumis filialis mmarTveli<br />
daviT verava<br />
zugdidis filialis mmarTveli<br />
gogita kakabaZe<br />
samtrediis filialis mmarTveli<br />
xviCa uSxvani<br />
quTaisis filialis mmarTveli<br />
nato maxaraZe<br />
centraluri filialis #1 servis<br />
centris mmarTveli<br />
jemal Wyonia<br />
centraluri filialis #2 servis<br />
centris mmarTveli<br />
ana troyaSvili<br />
`vip” serviscentris mmarTveli<br />
resan konceliZe<br />
wereTlis serviscentris mmarTveli<br />
mixeil kiRuraZe<br />
pekinis serviscentris mmarTveli<br />
rati lobJaniZe<br />
isnis serviscentris mmarTveli<br />
leri Toria<br />
foTis serviscentris mmarTveli<br />
galaqtion maisaia<br />
rusTavis serviscentris mmarTveli<br />
gogi kaxiZe<br />
Tavisuflebis serviscentris mmarTveli<br />
giorgi labartyava<br />
vaJa-fSavelas serviscentris mmarTveli<br />
ilia babalaSvili<br />
siRnaRis serviscentris mmarTveli<br />
giorgi uTiaSvili<br />
Telavis serviscentris mmarTveli<br />
ilia darCiaSvili<br />
diRmis serviscentris mmarTveli<br />
nana tomaraZe<br />
sanzonis serviscentris mmarTveli<br />
laSa ruxaZe<br />
zestafonis serviscentris mmarTveli<br />
daviT esakia<br />
orTaWalis serviscentris mmarTveli<br />
giorgi miqelTaZe<br />
muxianis serviscentris mmarTveli<br />
zurab CxeiZe<br />
yvarelis serviscentris mmarTveli<br />
valerian gabunia<br />
varkeTilis serviscentris mmarTveli<br />
giorgi boWoriSvili<br />
dadianis servis centris mmarTveli<br />
guram salia<br />
goris serviscentris mmarTveli<br />
ivane kakauriZe<br />
quTaisis filialis #2 serviscentris mmarTveli<br />
merab svaniZe<br />
baTumis filialis #4 serviscentris mmarTveli<br />
bankis Sesaxeb<br />
LIST OF BRANCH MANAGERS<br />
Ivane Japaridze<br />
Central Branch Manager<br />
Irakli Kasradze<br />
Deputy Central Branch Manager<br />
Aleksandre Lemonjava<br />
Gldani Branch Manager<br />
Zurab Gogelia<br />
Delisi Branch Manager<br />
Valerian Putkaradze<br />
Sadguri Branch Manager<br />
Giorgi Lekiashvili<br />
Deputy Sadguri Branch Manager<br />
Zaza Parsenadze<br />
Batumi Branch Manager<br />
Davit Verava<br />
Zugdidi Branch Manager<br />
Gogita Kakabadze<br />
Samtredia Branch Manager<br />
Khvicha Ushkhvani<br />
Kutaisi Branch Manager<br />
Nato Makharadze<br />
Head of Central Branch SC N1<br />
Jemal Chkhonia<br />
Head of Central Branch SC (Airport) N2<br />
Ana Trokashvili<br />
Head of VIP SC (Central Br. SC N3<br />
Resan Kontselidze<br />
Head of Tsereteli SC<br />
Mikheil Kighuradze<br />
Head of Pekini SC<br />
Rati Lobzhanidze<br />
Head of Isani SC<br />
Leri Toria<br />
Head of Poti SC<br />
Galaktion Maisaia<br />
Head of Rustavi SC<br />
Gogi Kakhidze<br />
Head of Tavisupleba SC<br />
Giorgi Labartkhava<br />
Head of Vaja-Pshavela SC<br />
Ilia Babalashvili<br />
Head of Telavi SC<br />
Giorgi Utiashvili<br />
Head of Signagi SC<br />
THE PROFILE OF THE BANK<br />
Ilia Darchiashvili<br />
Head of Digomi SC<br />
Nana Tomaradze<br />
Head of Sanzona SC<br />
Lasha Rukhadze<br />
Head of Zestaphoni SC<br />
Davit Esakia<br />
Head of Ortachala SC<br />
Giorgi Mikeltadze<br />
Head of Mukhiani SC<br />
Zurab Chkheidze<br />
Head of Kvareli SC<br />
Valerian Gabunia<br />
Head of Varketili SC<br />
Giorgi Bochorishvili<br />
Head of Dadiani SC<br />
Guram Salia<br />
Head of Gori SC<br />
Ivane Kakauridze<br />
Head of Kutaisi Branch SC N2<br />
Merab Svanidze<br />
Head of Batumi Branch SC N4<br />
25
wliuri angariSi 2011 THE PROFILE OF THE BANK<br />
strategia<br />
jguf „<strong>sosiete</strong> <strong>Jeneralis</strong>“ strategiuli dokumentis<br />
„ambicia 2015“ Sesabamisad, banki „respublika“<br />
ganagrZobs dabalansebuli universaluri<br />
sabanko strategiis ganxorcielebas klientebisTvis<br />
komfortuli da sasargeblo momsaxurebis<br />
miwodebis mizniT. „respublika“ miznad isaxavs,<br />
gaxdes qveynis samagaliTo banki, aRiarebuli da<br />
dafasebuli klientebTan urTierTobis xarisxis,<br />
marTvis inovaciuri modelisa da swrafad moqmedebis<br />
unaris gamo. Cveni mizania sabazro wilis,<br />
klientebis raodenobis, sakredito portfelisa<br />
da filialebis qselis zrda sarealizacio<br />
arxebis gaaqtiurebis Sesabamisad (bankomatebi,<br />
satelefono momsaxurebis centri, POS terminalebi,<br />
eleqtronuli da sxva saxis momsaxureba),<br />
agreTve, sainvesticio sabanko potencialis diversifikacia<br />
(struqturizebuli dafinanseba,<br />
savaluto hejireba).<br />
banki „respublika,“ rogorc saerTaSoriso<br />
jgufis wevri, seriozuli upiratesobiT sargeblobs.<br />
misTvis xelmisawvdomia iafi finansuri<br />
resursebi, vaWrobis martivi dafinanseba „<strong>sosiete</strong><br />
<strong>Jeneralis</strong>“ qselSi, axali produqtebi, saukeTeso<br />
praqtika da gamocdileba, strategiuli komunikacia<br />
komerciuli saqmianobis gaaqtiurebis<br />
mizniT (gayidvebis teqnika, pirdapiri marketingi,<br />
jvaredini gayidvebi). „respublika“ klientebze<br />
orientirebuli, diversificirebuli da dabalansebuli<br />
bankia korporaciul da sacalo, mcire da<br />
saSualo, mikrodakreditebisa da individualuri<br />
sabanko saqmianobis mimarTulebiT. ixveweba<br />
produqtebi sarealizacio arxebis gamravalferovnebis,<br />
momsaxurebis xarisxis ganaxlebis,<br />
gaumjobesebis da klientebis kmayofilebisaTvis.<br />
miznebis miRweva SesaZlebelia swrafi, efeqtiani,<br />
Tbili, loialuri damokidebulebisa da umaRlesi<br />
xarisxis momsaxurebis meSveobiT.<br />
banki ganagrZobs mtkice nabijebiT winsvlas sacalo<br />
da korporaciuli klientebisTvis inovaciuri<br />
da maTze sagangebod morgebuli produqtebis Seqmnisa<br />
da umaRlesi kategoriis momsaxurebis uzrunvelsayofad.<br />
bankis Sesaxeb<br />
STRATEGY<br />
Pursuant to the SG Ambition 2015, Bank Republic will continue pursuing the balanced universal banking strategy<br />
aimed at client satisfaction. BR target is to become the Reference Bank in Georgia, recognized and appreciated for the<br />
quality of relationship with clients, innovative model of client management, and reactivity. We will aim at the increase<br />
of the market share, number of clients, loan portfolio and network size in line with the activation of all distribution<br />
channels (NW, ATMs, Call Center, POS, Electronic, Telephone) and diversification of investment banking opportunities<br />
(structured finance, F/X Hedging).<br />
Bank Republic will definitely enjoy its international strength and competitive edge by remaining a place for cheap<br />
funding, trade finance through SG network, new products thus sharing good practices, and improving the practice<br />
for further boosting commercial activities (sales techniques, direct marketing, cross selling), being “Client oriented,<br />
diversified and balanced” in relations with corporate clients, SMEs, micro businesses, individuals and private banking<br />
services. The products will be definitely improved and developed to achieve the multi-channel distribution efficiency,<br />
quality of service, customer satisfaction and innovation with our quick, efficient, warm, connected, proactive attitude<br />
and quality label.<br />
The bank continues making confident steps towards the creation of the innovative and tailor-made products and solutions<br />
for its retail and corporate customers with the superior quality of service.<br />
27
Annual Report 2011<br />
mTavari<br />
movlenebi<br />
rTuli periodis gavlis Semdeg bankma „respublikam“<br />
2011 weli „biznesSi dabrunebis“ wlad<br />
gamoacxada. igi bazarze axali komerciuli kampaniebiT<br />
da axali proeqtebiT wardga. siaxleebi<br />
warmatebuli aRmoCnda da mniSvnelovnad Seuwyo<br />
xeli bankis saerTo reabilitacias.<br />
n banki „respublika“ kvlav sakuTari principebis<br />
erTgulia da klientebisaTvis inovaciuri<br />
produqtebisa Tu momsaxurebis SeTavazebiT imkvidrebs<br />
sanimuSo da sando bankis saxels.<br />
n zamTarSi bankma sakredito aqcia wamoiwyo,<br />
riTac man mkafiod ganacxada: „banki „respublika“<br />
biznesSi dabrunda“. es iyo kargad mofiqrebuli<br />
kampania, romelmac komerciuli<br />
TvalsazrisiT dadebiTi Sedegebi gamoiRo da<br />
mravali klientis kmayofileba gamoiwvia.<br />
n „respublikam“ momxmarebels SesTavaza axali<br />
produqti „prizma“ _ mimdinare angariSis<br />
inovaciuri paketi, romelic klientebs saSualebas<br />
aZlevs, martivad da efeqtianad marTon<br />
sakuTari saxsrebi da sxvadasxva sabanko momsaxureba<br />
erTi produqtis farglebSi miiRon (multisavaluto<br />
mimdinare angariSi, multisavaluto<br />
sabanko baraTi, SMS momsaxureba, mudmivi<br />
sagadaxdo davaleba, avtomaturi komunaluri<br />
gadaricxvebi, satelefono momsaxurebis centri,<br />
satelefono da internetsabanko momsaxureba).<br />
n bankma „respublikam“ mikro da mcire biznesis<br />
mflobelebs sakredito xazi SesTavaza _<br />
moklevadiani revolveluri krediti mikro da<br />
mcire biznesis sabrunavi kapitalis dasafinanseblad.<br />
n bankma „respublikam“ daiwyo swrafi sesxebis<br />
gacema fizikur pirebze _ mcire moculobis<br />
arauzrunvelyofili sesxi, romlis gacemis proceduras<br />
mcire dro (1 saaTi) sWirdeba.<br />
n bankma wamoiwyo ipoTekuri dakreditebis kampania<br />
_ ipoTekuri kreditebi mimzideveli fiqsirebuli<br />
saprocento ganakveTiT, plus klientis<br />
ipoTekur sesxTan dakavSirebuli damatebiTi xarjebi.<br />
n fizikuri pirebisTvis SeTavazebul iqna mimzidveli<br />
produqti _ avtoganvadeba. bankma „respublikam“<br />
gazarda avtodilerebis qseli da<br />
fizikuri pirebis mier Sesyiduli avtomobilebis<br />
dafinansebis axali politika SeimuSava.<br />
n 2010 wlis bolos bankis generalur direqtorad<br />
kristian karmanioli dainiSna. man am Tanamdebobaze<br />
Jilber i Secvala, romelmac qveyanaSi Tavisi<br />
oTxwliani misia daasrula. amis Semdeg moxda<br />
cvlilebebi bankis komerciuli marTvis gundSi.<br />
n 2011 wlis 6 dekembers bankma „respublikam“<br />
Seisyida britanuli finansuri jgufis HSBC-is<br />
(romelmac saqarTvelos bazris datovebis gadawyvetileba<br />
miiRo) sacalo portfeli.<br />
n wlis ganmavlobaSi banki kvlav aqtiurad iyo<br />
CarTuli korporaciuli socialuri pasuxismgeblobis<br />
proeqtebSi. bankma „respublikam“ monawileoba<br />
miiRo jandacvisa (sisxlis donoroba da<br />
„maraToni sicocxlis gadasarCenad“) da erovnuli<br />
kulturis proeqtebSi (kote marjaniSvilis<br />
saxelobis saxelmwifo dramatuli Teatri, xalxuri<br />
simRerisa da cekvis saxelmwifo akademiuri<br />
ansambli „erisioni“ da klasikuri musikis festivali<br />
„Ramis serenadebi“).<br />
bankis Sesaxeb<br />
MAJOR EVENTS<br />
THE PROFILE OF THE BANK<br />
Following a difficult period, Bank Republic announced the year 2011 as “back to business” year, with new commercial<br />
campaigns and projects. The projects proved successful thus contributing to the overall rehabilitation of the bank.<br />
n Bank Republic stayed loyal to the principle of constantly offering its clients innovative products and strengthening<br />
its image of a reference reliable bank.<br />
n The bank launched the lending campaign in winter, sending a clear message to the market’: “Bank Republic is<br />
back to business.” It was well perceived, bringing positive commercial results. The campaign resulted in a “commercial<br />
rebound”, with a number of satisfied clients.<br />
n Bank Republic introduced Prisma - an innovative current account package, allowing clients to simply and effectively<br />
manage their funds, enjoying the combination of various banking services: multicurrency current account,<br />
multicurrency bank card, SMS service, standing orders, automated utility payments, call center service, telephone<br />
and internet banking.<br />
n BR offered credit line for MSB - short term revolving facility for financing working capital of Micro and Small Business<br />
clients;<br />
n BR launched Instant Loans for individuals – small-scale unsecured loans, with quick (1 hour) disbursement procedure;<br />
n BR launched a mortgage lending campaign - mortgage loans at attractive fixed interest rates including additional<br />
costs of the client related to mortgage loan;<br />
n BR launched an attractive product for individuals – auto installment. BR expanded the network of auto dealers and<br />
adopted new approach to financing automobile purchase by individuals.<br />
n End-2010, Christian Carmagnolle was appointed CEO, substituting Gilbert Hie, who completed his 4-year mission<br />
term. It was then followed by changes in the commercial management team.<br />
n On December 6, 2011, Bank Republic purchased the retail portfolio of the British financial group HSBC, which<br />
opted to leave the Georgian market.<br />
n The bank remained actively involved in CSR activities during the year. BR supported the annual healthcare projects,<br />
(blood donation and ‘race for the cure’) as well as national culture: Marjanishvili Theater, folk dance group Erisioni<br />
and festival of classic music (Night Serenades).<br />
29
komerciuli saqmianoba<br />
perspeqtiva<br />
Commercial Activities<br />
Outlook<br />
komerciuli angariSi<br />
COMMERCIAL REPORT<br />
Annual Report 2011<br />
komerciuli<br />
saqmianoba<br />
sacalo sabanko saqmianoba<br />
COMMERCIAL ACTIVITIES<br />
COMMERCIAL REPORT<br />
komerciuli angariSi<br />
2011 wels banki „respublika“ aqtiur sacalo sabanko saqmianobas gansakuTrebiT dakreditebis da<br />
yoveldRiuri sabanko operaciebis mimarTulebiT warmarTavda.<br />
weli mravalferovani marketinguli kampaniebiT da axali produqtebis danergviT gamorCeoda. aRsaniSnavia<br />
Semdegi biznesmimarTulebebis dakrediteba: mikro da mcire biznesi, ipoTekuri sesxebi, avto<br />
da samomxmareblo sesxebi. saqmianoba fokusirebuli iyo klientTa farTo segmentebze: dabalSemosavlian<br />
da SeZlebul fenebze, mciremasStabian sawarmoebze da did kompaniebze. aRniSnuli saqmianobis<br />
Sedegad bankma „respublikam“ axali sacalo sesxebis gacemaSi STambeWdav Sedegebs miaRwia.<br />
jguf „<strong>sosiete</strong> <strong>Jeneralis</strong>“ wevrobasTan dakavSirebuli upiratesobis da saerTaSoriso gamocdilebis<br />
daxmarebiT bankma „respublikam“ yoveldRiur sabanko saqmianobaSi metad mimzidveli mimarTulebebi<br />
danerga, rac moicavs klientTa sxvadasxva segmentebis saWiroebebze morgebul momsaxurebis paketebs.<br />
es siaxle dadebiTad iqna miRebuli klientebis mier, radganac is aadvilebs da komfortuls<br />
xdis bankTan urTierTobas.<br />
bazarze saqmianobis gaaqtiurebas xeli Seuwyo Sida procesebis daxvewam, rasac Sedegad mohyva momxmarebelTa<br />
momsaxurebis gamartiveba.<br />
Commercial Activities<br />
In 2011 BR was very actively developing its retail banking activities, especially in lending and day-to-day banking<br />
directions.<br />
The year was highlighted with recurrent activity on the market through implementing various marketing campaigns<br />
and new products, for lending in the following business lines: micro and small business lending, mortgage lending,<br />
auto lending and consumer finance. Activity was targeted to a wide range of client segments: mass to affluent, very<br />
small scale professionals/businesses to larger companies. Through these activities BR recorded impressive results<br />
in new retail loan production.<br />
Using its advantages of being a member of Société Générale Group and holding international experience, BR<br />
implemented very attractive solutions for easy and comfortable day to day banking, represented with full scale<br />
packages of daily services tailored to the needs of different customer segments. This product has been very well<br />
accepted by customers, as it makes their life easy and comfortable when dealing with the bank.<br />
Activity on market was supported with streamlining internal processes, that resulted in simplification of customer<br />
service activities.<br />
31
wliuri angariSi 2011<br />
komerciuli Sedegebi<br />
a) klientTa raodenoba<br />
2011 wels bank „respublikis“ sacalo klientTa raodenoba<br />
4%-iT Semcirda da wlis bolosTvis 171<br />
aTasi Seadgina.<br />
b) sesxebi:<br />
2010 wlis bolos fizikur pirebze gacemuli<br />
kreditebis moculobam 178.6 milioni lari Seadgina.<br />
2011 wlis bolosTvis bank „respublikis“ fizikuri<br />
pirebis sakredito portfeli 35%-iT gaizarda da<br />
241.4 milioni lari Seadgina.<br />
g) depozitebi:<br />
2010 wlis dasawyisSi fizikuri pirebis angariSebze<br />
ganTavsebuli iyo 257.3 milioni lari (sxvadasxva<br />
valutiT).<br />
2011 wlis bolosTvis moculoba 22%-iT Semcirda da<br />
200.7 milioni lari Seadgina.<br />
Commercial Outcomes<br />
A) NUMBER OF CUSTOMERS<br />
In 2011 BR decreased number of retail customers by<br />
4% thus totaling to 171,000 thousand by the end of<br />
the year.<br />
B) LOANS:<br />
In the end of 2010, loans to individuals amounted<br />
to GEL 178.6 m.<br />
By the end of 2011, loan portfolio for individuals<br />
increased by 35% thus amounting to GEL 241.4 m.<br />
C) DEPOSITS:<br />
In the beginning of 2010, GEL 257.3 m (in different<br />
currencies) was allocated on individuals accounts.<br />
By the end of 2011, the volume decreased by 22%<br />
and reached GEL 200.7 m.<br />
komerciuli angariSi<br />
korporaciuli sabanko saqmianoba<br />
2011 wels biznesprocesebis daxvewisa da momxmarebelTa<br />
momsaxurebis xarisxis gaumjobesebis<br />
mizniT, korporaciuli sabanko saqmianobis samsaxurSi<br />
struqturuli cvlilebebi ganxorcielda.<br />
5 milion laramde wliuri Semosavlis mqone<br />
kompaniebi saqarTvelos ekonomikis mTavari mamoZravebelia.<br />
amitom, am kompaniebis sakredito<br />
produqtebiTa da momsaxurebiT uzrunvelyofis<br />
mizniT, Seiqmna mcire da saSualo sawarmoebis<br />
dafinansebis departamenti. gamartivda mcire<br />
da saSualo sawarmoebisTvis proeqtis uwyve-<br />
Corporate Banking<br />
tad damtkicebis cikli (didi korporaciebis<br />
mimarT gamoyenebul procesTan SedarebiT). didi<br />
kompaniebis dafinansebis ganyofilebisgan gansxvavebiT,<br />
mcire da saSualo sawarmoebis dafinansebis<br />
oficrebi pasuxismgebelni arian klientebTan<br />
urTierTobis yvela aspeqtze _ pirveli<br />
nabijidan proeqtis dokumentaciis sruli paketis<br />
momzadebamde. departamentis Seqmnidan xuT<br />
Tveze naklebi xnis ganmavlobaSi SesaZlebeli<br />
gaxda am segmentSi operaciebis mkveTri zrdis<br />
miRweva.<br />
COMMERCIAL REPORT<br />
In 2011 Bank Republic implemented further structural changes to the Corporate Banking Division aimed at streamlining<br />
business processes and improving the quality of customer services.<br />
Companies with revenues up to GEL 5 million are critical drivers of the Georgian economy. Therefore, we have created<br />
a small and medium sized business department to support them with a suite of credit products and services.<br />
End to end project approval cycle for SME clients was simplified in comparison with the process applicable to<br />
the large corporations. Unlike the Large Corporate Unit, SME officers are responsible for all aspects of the client<br />
relationship. SME Officers handle everything from the initial pitch, to preparation of full range of project documentation.<br />
In less than five months since the launch of the SME Department, there has been a drastic increase of deal<br />
flow in the segment.<br />
33
Annual Report 2011<br />
pirvel kvartalSi mcire da saSualo biznesze<br />
gacemuli kreditebis portfeli moculobis<br />
TvalsazrisiT 17%-iT gaizarda, msesxeblebis<br />
raodenobis mxriv _ 12%-iT. amasTan, mcire da<br />
saSualo biznesklientebis mixedviT, jvaredini<br />
gayidvebisa da sabanko produqtebiT sargeblobis<br />
maCvenebeli mniSvnelovnad izrdeba.<br />
mcire da saSualo sawarmoebis dafinansebis departamentSi<br />
Seiqmna specialuri ganyofileba,<br />
romelic moemsaxureba bankis aramsesxebelTa<br />
kategoriis klientebs da am segmentis efeqtianobas<br />
gazrdis.<br />
didi korporaciebis ganyofileba kidev ufro<br />
gaZlierda gamocdili korporaciuli analitikosebis<br />
mniSvnelovani raodenobis damatebiT<br />
(korporaciuli sabanko saqmianobis departamentSi<br />
korporaciuli sakredito analizis xarisxis<br />
amaRlebis, riskis Sefasebis da faswarmoqmnis<br />
gaumjobesebis mizniT). yvela axladayvanil<br />
kadrs aqvs sabanko seqtorSi muSaobis mravalwliani<br />
gamocdileba, zogierT maTgans _ riskis<br />
marTvis sferoSi. korporaciuli gayidvebis jgufis<br />
winaSe gansazRvrul iqna mkafio „samoqmedo<br />
areali“, romelmac moicva saqarTveloSi moqmedi<br />
udidesi korporaciebi. aRniSnuli areali daiyo<br />
dargobriv mimarTulebebad da TiToeul maTganze<br />
mimagrebul iqna Sesabamisi bankiri. maT daevalaT<br />
urTierTobebis gaRrmaveba klientebTan winaswar<br />
gansazRvruli gegmiT garigebis potencialidan da<br />
prioritetulobidan gamomdinare. bevri garigeba<br />
daixura (jandacvis, sacalo vaWrobis da transportis<br />
sferoebSi). maT magivrad gaformda axlebi,<br />
romelTa dasrulebis TariRebi, savaraudod,<br />
2012 wlis meore kvartalia.<br />
2011 wlis ganmavlobaSi Semosavlebis generaciis<br />
strategia nel-nela Seicvala individualuri<br />
produqtebis Sefasebidan kompleqsur midgomamde<br />
(rogorc korporaciuli, ise sacalo produqtebis<br />
SemTxvevaSi TiToeuli klientisgan Semosavlebis<br />
miRebis axali SesaZleblobebis gaTvaliswinebiT).<br />
axali midgomis mizania TiToeuli urTierTobidan<br />
mogebis miRebis potencialis maqsimizacia.<br />
komerciuli angariSi<br />
COMMERCIAL REPORT<br />
Within the Q1 2012 SME loan portfolio realized a 17% increase in volume and a 12% increase in the number of borrower<br />
clients. Apart from it, cross-selling and utilization of banking products per SME clients is improving significantly.<br />
A special unit has been created within SME Department to cover/serve non-borrower clients of the bank and increase<br />
the effectiveness of that segment.<br />
The Large Corporations Unit was further strengthened with the addition of a number of experienced corporate analysts<br />
within the scope of the ongoing effort to bolster the quality of corporate credit analysis and improvement of risk assessment<br />
and pricing within CBD. All new hires have many years of experience in the banking sector, in some cases,<br />
within the risk function. The Corporate Sales Team was given a clear target coverage universe comprised of the largest<br />
corporations operating in Georgia. Coverage universe was broken down along the sectoral lines, with bankers<br />
assigned to the respective sector charged with developing relationships with the client base on a predefined schedule<br />
driven by the deal potential and priority. A number of large deals were closed in healthcare, retail and transportation<br />
sectors. A handful of large transactions remain in the pipeline with expected closing dates in Q2 2012.<br />
Over the course of 2011, revenue generation strategy has gradually shifted from pricing of individual products to a<br />
holistic approach, taking into account a multitude of revenue generating opportunities from each client. This is comprised<br />
of corporate as well as retail products. The target of the new approach is maximization of profit potential from<br />
each relationship as a whole.<br />
35
Annual Report 2011<br />
perspeqtiva<br />
2012 wels banki Tavis klientebs kvlav SesTavazebs inovaciur momsaxurebasa da produqtebs, riTac ganagrZobs<br />
bazarze poziciebis gamyarebas. 2012 wlisa da Semdgomi periodisaTvis ramdenime prioritetuli<br />
mimarTuleba SeiZleba gamovyoT:<br />
momxmareblisaTvis gaweuli RonisZiebebis masStabebis gazrda da maTi CvenTan urTier-<br />
Tobis unikaluri gamocdilebis Seqmna. adamianebSi, teqnologiebsa da filialebis qselSi mniSvnelovani<br />
investiciebis ganxorcielebiT momxmareblisaTvis umaRlesi xarisxis momsaxurebas uzrunvelvyofT.<br />
gvjera, rom es sferoebi erTmaneTTan mWidrodaa dakavSirebuli da roca romelime maTgans<br />
naklebi yuradReba eqceva, am dros pirvel rigSi momxmarebeli zaraldeba. „<strong>sosiete</strong> Jenerali“ mTel<br />
evropaSi ara mxolod erT-erT saukeTeso bankad, aramed saukeTeso damsaqmebladaa miCneuli. misi saukunovani<br />
arsebobis manZilze am finansur instituts dasaqmebisa da TanamSromelTa ganviTarebis meTodikis<br />
SemuSavebis sakmao gamocdileba daugrovda.<br />
korporaciuli sabanko momsaxurebis saukeTeso praqtikis danergva. Cveni mizania, iseT<br />
pozicias mivaRwioT, rom qveyanaSi arc erTi msxvili organizacia ar iRebdes finansur gadawyvetilebebs<br />
bank „respublikasTan“ konsultaciis gareSe. „<strong>sosiete</strong> <strong>Jeneralis</strong>“ wevri banki „respublika“ is myari<br />
niadagia, romelzec qarTvelTa finansuri momavali daefuZneba. bank „respublikis“ sazogadoebis<br />
lideris imijs „<strong>sosiete</strong> <strong>Jeneralis</strong>“ aswlovani sabanko gamocdileba amyarebs.<br />
momxmareblebTan axlo urTierToba. „<strong>sosiete</strong> <strong>Jeneralis</strong>“ globaluri brendi misi Zlierebaa.<br />
axlo momavalSi brendis ganviTarebas da momxmarebelTan meti siaxlovisaTvis gadadgmul nabijebs mniSvnelovani<br />
Zalisxmeva daeTmoba. 2012 wlisaTvis Cveni mizania, momxmarebelma mogvmarTos imitom, rom<br />
maTTvis ufro meti viqnebiT, vidre banki _ viqnebiT maTi sando mrCeveli da grZelvadiani partniori.<br />
OUTLOOK<br />
COMMERCIAL REPORT<br />
komerciuli angariSi<br />
The Bank will continue to strengthen its position in the market in 2012, through offering innovative services and products<br />
to its customers. We have identified a number of key execution priorities for 2012 and beyond.<br />
Enhance our consumer business and provide an exceptional customer experience. We will make major<br />
investments in people, in technology and in our branch network to ensure the excellence in our customer service. We<br />
believe that each of these areas is intertwined and that if any one of these areas is ignored than the customer experience<br />
will suffer. All over Europe Société Générale is considered one of the best banks, but they are also considered<br />
one of the best places to work. Société Générale has had over one hundred years to discover the best methods of<br />
recruiting and employee development.<br />
Provide best in-class corporate banking capabilities. Our goal is to achieve a position where no major organization<br />
in the country will make a financial decision without consulting Bank Republic. Bank Republic, Société Générale<br />
Group is the solid ground upon which Georgians’ financial futures will be built. Bank Republic’s brand image of community<br />
leader is possible because it is backed up by the support and assurance of Société Générale’s one hundred<br />
plus years of banking experience and dominance.<br />
Connect with our customers. Société Générale’s global brand is the strength. In the nearest future we will invest in<br />
the development of our brand and try to find the right and the best way to connect with our customers. In 2012 we<br />
want customers to turn to us because they see us as more than a bank, they see us as a trusted advisor and long<br />
term partner.<br />
37
iskebis angariSi<br />
RISK REPORT<br />
Annual Report 2011<br />
riskebis marTvis samsaxuris pasuxismgeblobaa:<br />
n bankis saqmianobis Sedegad warmoqmnili riskebis analizis, Sefasebis, damtkicebis da monitor-<br />
ingisaTvis gamoyenebuli meTodebis gansazRvra da validireba;<br />
n gamovlenili riskebis prevenciis an SemcirebisaTvis Sesabamisi RonisZiebebis gansazRvra da<br />
ganxorcieleba; riskebis marTvis sainformacio sistemebis adekvaturobis da Sesabamisobis monitoringi;<br />
n bankis klientebTan momuSave urTierTobis oficrebis mier SeTavazebul tranzaqciebTan dakavSirebuli<br />
sakredito riskebis damoukidebeli Sefaseba;<br />
n tranzaqciebis regularuli monitoringi mTeli vadis ganmavlobaSi;<br />
n maRali riskis sferoebSi gayidvebis strategiis kritikuli mimoxilva.<br />
banki „respublika“ icavs Semdeg principebs:<br />
n mkacri Sesabamisoba jguf „<strong>sosiete</strong> <strong>Jeneralis</strong>“ „normatiul bankTan“ (standartebi, romlebic<br />
SemuSavda, rogorc jgufis riskebis marTvis politikis nawili) da iuridiuli da maregulirebeli<br />
moTxovnebis mudmivi monitoringi;<br />
n klientebisaTvis jerovani konsultaciis gawevis valdebuleba;<br />
n biznesurTierTobebis ganviTareba mxolod srulad identificirebul kontrahentebTan, romlebsac<br />
aqvT pasuxismgeblobis da keTilsindisierebis iseTive aRqma, rogorc jguf „<strong>sosiete</strong> Jenerals“;<br />
n keTilgonierebis, sifrTxilis, sanimuSo gamocdilebis da riskebis marTvis xarisxisa da diversifikaciis<br />
principebis gamoyeneba im SemTxvevaSic ki, rodesac am midgomam SesaZloa uaryofi-<br />
Tad imoqmedos bankis mogebaze moklevadian perspeqtivaSi;<br />
n klientebisaTvis uaris Tqma nebismieri iseTi mniSvnelovani finansuri tranzaqciis ganxorcielebaze,<br />
romelic ar aisaxeba maT sabalanso uwyisSi an gare auditorebs ar aqvT srulyofili<br />
informacia amasTan dakavSirebiT.<br />
THE RISK MANAGEMENT DIRECTORATE IS RESPONSIBLE FOR:<br />
n Defining and validating the methods used for analysis, assessment, approval and monitoring of risks gener-<br />
ated by activities of the bank.<br />
n Definition and realization of measures for preventing or mitigating the identified risks and monitoring the<br />
adequacy and consistency of risk management information systems.<br />
n Providing independent assessment of credit risks on transactions proposed by relationship managers who<br />
are in touch with clients of the bank.<br />
n Regular monitoring of transactions during their entire lifespan.<br />
n Conducting a critical review of sales strategies for high-risk areas.<br />
BANK REPUBLIC APPLIES THE FOLLOWING PRINCIPLES:<br />
n Strict compliance with Société Générale Group’s “Normative Bank” (standards drawn up as part of the<br />
group’s risk management policy) and constant monitoring of legal and regulatory requirements.<br />
n The obligation to advise clients appropriately.<br />
n Development of business relationships only with counterparties whose identity has been clearly established<br />
and who share the same sense of responsibility and integrity as Société Générale Group.<br />
n Application of the principles of prudence, good conduct and risk quality and diversification, even when this<br />
could affect short-term profitability.<br />
n Refusal to arrange any significant financing transactions for clients if these do not appear on their balance<br />
sheet or if their external auditors have not been fully informed.<br />
RISK REPORT<br />
riskebis angariSi<br />
39
wliuri angariSi 2011<br />
bank „respublikis“ riskebis marTvis direqtorati<br />
kvlav ganagrZobs saWiro RonisZiebebis<br />
ganxorcielebas sabanko aqtivobis yvela sfero-<br />
Si riskebis optimaluri donis misaRwevad, imisaTvis,<br />
rom banks hqondes saSualeba, imoqmedos<br />
bazris ganviTarebis Sesabamisad da sakuTari<br />
saqmianobis kidev ufro gansaviTareblad.<br />
2011 wlis ganmavlobaSi riskebis marTvis direqtoratis<br />
mier ganxorcielebuli saqmianobidan<br />
gamovyofT ramdenime ZiriTad sakiTxs:<br />
n saoperacio riski _ moxda Sida kontrolis Semdgomi<br />
gaZliereba da avtomatizeba adre gadadgmuli<br />
im nabijebis xelSewyobisaTvis, romlebic<br />
gamiznuli iyo zaralis riskis Sesamcireblad<br />
Sida procesebis mizanmimarTulad Tu uneblied<br />
darRvevis SemTxvevaSi. bankma „respublikam“<br />
riskebis angariSi<br />
gansakuTrebulad progresuli nabijebi gadadga<br />
saoperacio riskebis marTvis TvalsazrisiT BA-<br />
SEL II-is principebTan sruli Sesabamisobis misaRwevad;<br />
n fulis gaTeTrebis winaaRmdeg brZola _ Sesabamisi<br />
adgilobrivi organoebisa da jguf „<strong>sosiete</strong><br />
<strong>Jeneralis</strong>“ Sida inspeqciis mier Catarebuli<br />
detaluri Semowmebis Sedegad gamovlinda, rom<br />
bankma warmatebiT moaxdina principebis dacva da<br />
procedurebis ganxorcieleba;<br />
n 2011 wlis ganmavlobaSi moxda biznesis uwyvetobisa<br />
da krizisis marTvis meqanizmebisa da procedurebis<br />
Semdgomi ganviTareba, raTa banks gaadvileboda<br />
Tavis saqmianobaze SesaZlo negatiuri<br />
gavlenis mqone movlenebTan adaptacia da klientebisaTvis<br />
xarisxiani momsaxurebis miwodeba;<br />
Risk management Directorate of Bank Republic continued to improve on multiple measures taken by the bank, in<br />
order to reach optimal level of risk in all areas of banking activities, in order to enable the bank to cope with the<br />
development of the market and further develop activities of the bank.<br />
Several key items shall be mentioned in order to highlight activities of the Risk Management Directorate during 2011:<br />
n Operational risk - system of internal controls was further strengthened and automated, in order to foster earlier<br />
taken steps to minimize risk of loss in case of breach of internal processes either by intent or omission. Bank<br />
Republic made major progress towards full compliance with BASEL II principles in the area of Operational risk<br />
management.<br />
n Anti money laundering and compliance - principles and procedures of the bank went successfully though a<br />
rigorous screening process carried out by respective Georgian authorities and also by internal inspection of Societe<br />
Generale Group.<br />
n Business continuity plan and crisis management - tools and procedures were further developed during year<br />
2011, in order to increase the ability of the bank to cope with events that have potentially negative effects on our<br />
operation and remain fully able to provide quality services to our clients.<br />
RISK REPORT<br />
41
Annual Report 2011<br />
n sakredito riskebis marTvis TvalsazrisiT<br />
bankma gadadga nabijebi Sida kontrolisa da<br />
monitoringis Semdgomi ganviTarebisaTvis, rac,<br />
Tavis mxriv, xels uwyobs sawyis etapze dialogis<br />
warmarTvas iseT klientebTan, romlebsac sirTuleebi<br />
aqvT bankis mier gacemuli sesxebis dafarvasTan<br />
dakavSirebiT. amgvari SemTxvevebis adreul<br />
etapze gamovleniTa da am tipis klientebisadmi<br />
individualuri midgomiT banki cdilobs maqsimalurad<br />
Seamciros klientis winaSe arsebuli<br />
sirTuleebis negatiuri zegavlena Tavad klentsa<br />
da bankze. sakredito riskebis marTvis mimar-<br />
TulebiT bankis kidev erT seriozul Zalisxmevas<br />
warmoadgens dakreditebis Sida wesebisa da<br />
politikis Secvla, romlis miznebia bankisTvis<br />
riskis misaRebi donis uzrunvelyofa da amave<br />
dros klientebis moTxovnebsa da saWiroebebze<br />
bankis reagirebis unaris gaumjobeseba. rogorc<br />
zemoT aRvniSneT, bankis riski mcirdeba riskis<br />
indikatorebis sistemis mudmivad daxvewiT,<br />
rac riskebis marTvaze momuSave TanamSromlebs<br />
RISK REPORT<br />
riskebis angariSi<br />
saSualebas aZlevs, swrafad imoqmedon potenciur<br />
sakiTxebTan dakavSirebuli signalebis sapasuxod<br />
da SeimuSaon Sesabamisi zomebi SesaZlo<br />
negatiuri Sedegebis Tavidan asacileblad;<br />
n zemoT aRniSnuli cvlilebebis gatarebas xels<br />
Seuwyobs axali produqtis ganviTarebasTan dakavSirebiT<br />
gadadgmuli nabijebi. bankSi mimdinare<br />
Sida procesebi warimarTa axali produqtebis<br />
riskebis mkacri kontrolis SesanarCuneblad da,<br />
amasTanave, axali produqtis ideis formirebidan<br />
mis damtkicebamde saWiro drois monakveTis<br />
optimizaciisaTvis.<br />
marTalia, riskebis marTvis TvalsazrisiT 2011<br />
wels mniSvnelovani nabijebi gadaidga, magram<br />
riskebis marTvis gundi kvlav eZiebs axal meqanizmebs<br />
da meTodebs, rac banks saSualebas miscems,<br />
miaRwios riskis xarjianobis dabal dones<br />
da, amave dros, SeinarCunos moqniloba da saTanado<br />
yuradReba klientebis saWiroebebis mimarT.<br />
n Credit risk management - the bank took steps to further improve on internal control and monitoring procedures,<br />
in order to be able to start early dialogue with the clients facing difficulties with repayment of loans provided by the<br />
bank. By early identification of such cases, and by individual approach to such clients the bank aims to maximize<br />
the number of cases where a solution of clients’ difficulties can be found without any negative impact on the client<br />
or the bank. As part of credit risk management, the bank committed significant resources to redesigning the internal<br />
lending rules and policies. These rules were modified in order to ensure acceptable level of risk to the bank, but at<br />
the same time to improve our ability to promptly respond to the requests and needs of our clients. As mentioned<br />
above, the risk of the bank is further mitigated by continuously developing a system of risk indicators that allow the<br />
risk management staff to quickly react on any signs of potential issues and develop appropriate measures to counter<br />
potential negative development.<br />
n New Product Development - The internal processes of the bank were streamlined in order to maintain strict<br />
control of risk profiles of the new products, but at the same time significantly shorten the time needed from idea formulation<br />
to final approval and launch of the product.<br />
While the year 2011 has seen significant progress in area of risk management, the risk team continues to look for<br />
new tools and methods allowing the bank to lower the level of cost of risk, while remaining flexible and attentive to<br />
the needs of our clients.<br />
Annual Report 2011<br />
43
finansuri angariSi<br />
FINANCIAL REPORT<br />
Annual Report 2011<br />
bank `respublikis~ ZiriTadi finansuri<br />
da komerciuli maCveneblebi<br />
KEY FINANCIAL AND COMMERCIAL INDICATORS<br />
n In 2011, the number of clients was 174,3 thousand, of which 98% were individuals and 2% were legal entities.<br />
n The total number of branches and service centers was 37.<br />
n Six new ATM’s were added to the branch network, making the total number of ATM’s 130 by end-2011.<br />
n The number of staff reduced by 2%. By end-2011, the total number of staff was 953.<br />
gayidvebis punqtebis raodenoba<br />
NUMBER OF SALES POINTS<br />
41<br />
46<br />
14<br />
16<br />
23<br />
33<br />
38 37<br />
2004 2005 2006 2007 2008 2009 2010 2011<br />
247<br />
n 2011 wels bankis klientTa raodenobam Seadgina 174,3 aTasi, saidanac fizikur<br />
pirebze modioda 98%, xolo iuridiul pirebze ki _ 2%.<br />
n filialebisa da serviscentrebis raodenoba 37-iT ganisazRvra.<br />
n safilialo qselis masStabiT, damontaJda 6 axali bankomati, ramac 2011<br />
wlis bolosTvis Seadgina 130 bankomati.<br />
n TanamSromelTa raodenoba 2%-iT Semcirda. 2011 wlis bolos bankis Tanam-<br />
SromelTa raodenoba 953 adamianiT ganisazRvra.<br />
TanamSromelTa raodenoba<br />
NUMBER OF STAFF<br />
998<br />
343<br />
515<br />
770<br />
991 970 953<br />
2004 2005 2006 2007 2008 2009 2010 2011<br />
95%<br />
94%<br />
96%<br />
klientTa raodenoba<br />
NUMBER OF CLIENTS<br />
20.5<br />
49.7<br />
110.6<br />
93%<br />
89%<br />
11% 7% 5% 6% 4% 3% 3% 2%<br />
2004 2005 2006 2007 2008 2009 2010 2011<br />
iuridiuli piri<br />
Legal Entities<br />
finansuri angariSi FINANCIAL REPORT<br />
155.9<br />
156.8<br />
181.6<br />
184.1<br />
174.3<br />
2004 2005 2006 2007 2008 2009 2010 2011<br />
bankomatebi<br />
ATM’s<br />
130<br />
124<br />
100 110<br />
69<br />
46<br />
19<br />
3<br />
2004 2005 2006 2007 2008 2009 2010 2011<br />
97% 97%<br />
98%<br />
fizikuri piri<br />
Individuals<br />
45
wliuri angariSi 2011<br />
/aTasi lari/<br />
Sedegebi<br />
saoperacio mogeba<br />
wminda mogeba<br />
aqtivoba<br />
wminda sesxebi<br />
mTliani aqtivebi<br />
klientTa angariSebi<br />
mTliani valdebulebebi<br />
kapitali<br />
Cveulebrivi aqciebi<br />
sul saaqcio kapitali<br />
koeficientebi<br />
ROA<br />
ROE<br />
ROAA<br />
ROAE<br />
zrda<br />
/aTasi lari/<br />
Sedegebi<br />
saoperacio mogeba<br />
wminda mogeba<br />
aqtivoba<br />
wminda sesxebi<br />
mTliani aqtivebi<br />
klientTa angariSebi<br />
mTliani valdebulebebi<br />
kapitali<br />
Cveulebrivi aqciebi<br />
sul saaqcio kapitali<br />
ZiriTadi maCveneblebi<br />
KEY FIGURES<br />
2004 2005 2006 2007 2008 2009 2010 2011<br />
12,100<br />
4,816<br />
80,302<br />
125,829<br />
99,815<br />
101,027<br />
7,000<br />
24,802<br />
3.8%<br />
19.4%<br />
4.7%<br />
22.1%<br />
11.3%<br />
4.8%<br />
50.9%<br />
61.9%<br />
99.8%<br />
71.5%<br />
20.2%<br />
31.9%<br />
23,265<br />
9,181<br />
128,954<br />
211,284<br />
156,263<br />
178,481<br />
7,000<br />
32,803<br />
4.3%<br />
28.0%<br />
5.4%<br />
31.9%<br />
92.3%<br />
90.6%<br />
60.6%<br />
67.9%<br />
56.6%<br />
76.7%<br />
0%<br />
32.3%<br />
30,265<br />
8,148<br />
187,575<br />
348,520<br />
253,964<br />
285,469<br />
22,000<br />
63,051<br />
2.3%<br />
12.9%<br />
2.9%<br />
17.0%<br />
30.1%<br />
-11.3%<br />
45.5%<br />
65.0%<br />
62.5%<br />
59.9%<br />
214.3%<br />
92.2%<br />
37,411<br />
4,653<br />
310,956<br />
505,135<br />
314,079<br />
416,371<br />
38,500<br />
88,764<br />
0.9%<br />
5.2%<br />
1.1%<br />
6.1%<br />
23.6%<br />
-42.9%<br />
65.8%<br />
44.9%<br />
23.7%<br />
45.9%<br />
75.0%<br />
40.8%<br />
50,903<br />
655<br />
568,242<br />
869,405<br />
336,026<br />
753,742<br />
42,600<br />
115,663<br />
0.1%<br />
0.6%<br />
0.1%<br />
0.6%<br />
36.1%<br />
-85.9%<br />
82.7%<br />
72.1%<br />
7.0%<br />
81.0%<br />
10.6%<br />
30.3%<br />
62,600<br />
5,641<br />
483,347<br />
829,269<br />
453,763<br />
708,550<br />
42,600<br />
120,719<br />
0.7%<br />
4.7%<br />
0.7%<br />
4.8%<br />
23.0%<br />
761.2%<br />
-14.9%<br />
-4.6%<br />
35.0%<br />
-6.0%<br />
0.0%<br />
4.4%<br />
22,650<br />
(30,994)<br />
378,654<br />
810,479<br />
486,594<br />
703,619<br />
48,325<br />
106,860<br />
- 3.8%<br />
-29.0%<br />
- 3.8%<br />
- 27.2%<br />
-63.8%<br />
-649.4%<br />
-21.7%<br />
-2.3%<br />
7.2%<br />
-0.7%<br />
13.4%<br />
-11.5%<br />
29,801<br />
(31,414)<br />
408,198<br />
702,450<br />
337,626<br />
607,323<br />
56,983<br />
95,127<br />
- 4.5%<br />
- 33.0%<br />
- 4.2%<br />
- 31.1%<br />
2003 2004 2005 2006 2007 2008 2009 2010 2011<br />
11.2%<br />
31.7%<br />
34.5%<br />
20.2%<br />
13,8%<br />
16,8%<br />
0%<br />
32.4%<br />
31.6%<br />
1.4%<br />
7.8%<br />
-13.3%<br />
-30.6%<br />
-13.7%<br />
17.9%<br />
-11.0%<br />
/ thousand GEL /<br />
OUTCOMES<br />
Operational income<br />
Net income<br />
ACTIVITIES<br />
Net loans<br />
Total assets<br />
Customer accounts<br />
Total liabilities<br />
CAPITAL<br />
Ordinary shares<br />
Total share capital<br />
RATIOS<br />
ROA<br />
ROE<br />
ROAA<br />
ROAE<br />
n During the operational year, the total volume of assets decreased by 13,3%, amounting GEL 702,4 million..<br />
n Net loans to customers increased by 7,8% in 2011, amounting GEL 408 million.<br />
125,829 211,284<br />
505,135<br />
348,520<br />
869,405 829,269 810,479<br />
702,450<br />
2004 2005 2006 2007 2008 2009 2010 2011<br />
80,302 128,954<br />
187,575<br />
GROWTH<br />
/thousand GEL /<br />
OUTCOMES<br />
Operational income<br />
Net income<br />
ACTIVITIES<br />
Net loans<br />
Total assets<br />
Customer accounts<br />
Total liabilities<br />
CAPITAL<br />
Ordinary shares<br />
Total share capital<br />
n saoperacio wlis ganmavlobaSi, aqtivTa mTliani moculoba bankSi 13,3%-iT Semcirda da 702,4 mln lari Seadgina.<br />
n momxmareblebze gacemuli wminda sesxebi 2011 wels 7,8%-iT gaizarda da 408 mln lari Seadgina.<br />
mTliani aqtivebi<br />
TOTAL ASSETS<br />
wminda sesxebi<br />
NET LOANS<br />
568,242<br />
483,347<br />
378,654<br />
310,956<br />
408,198<br />
2004 2005 2006 2007 2008 2009 2010 2011<br />
sakredito portfelis 52% modis fizikur pirebze gacemul sesxebze,<br />
xolo 48% _ iuridiul pirebze gacemul sesxebze<br />
Loans to individuals make up 52% of the credit portfolio, with 48% - to legal entities.<br />
fizikuri piri<br />
Individuals<br />
iuridiuli piri<br />
Legal Entities<br />
sul<br />
Total<br />
mogeba<br />
2011 % EARNINGS 2010 (%)<br />
241,453<br />
224,233<br />
465,686<br />
52%<br />
48%<br />
100%<br />
10%<br />
-10%<br />
fizikuri pirebis sesxebis wili mTlian portfelSi<br />
gaizarda 10%-iT da Seadgina 241,4 milioni lari.<br />
The share of individuals in the total portfolio<br />
increased by 10%, amounting GEL 241,4 million.<br />
vaWrobisa da momsaxurebis seqtori<br />
fizikur pirebze gacemuli sesxebi<br />
mSeneblobis seqtori<br />
warmoebis seqtori<br />
samTomompovebeli da gadamamuSavebeli seqtori<br />
energetikis seqtori<br />
saxelmwifo institutebi<br />
transportisa da kavSirgabmulobis seqtori<br />
soflis meurneobisa da metyeveobis seqtori<br />
danarCeni seqtorebi<br />
mTliani sesxebi<br />
107,103<br />
178,620<br />
16,425<br />
29,363<br />
8,245<br />
3,494<br />
7,263<br />
4,987<br />
72,859<br />
428,359<br />
25%<br />
42%<br />
4%<br />
7%<br />
2%<br />
1%<br />
0.0%<br />
2%<br />
1%<br />
17%<br />
100%<br />
48%<br />
iuridiuli piri<br />
Legal Entities<br />
95,704<br />
241,453<br />
9,253<br />
24,953<br />
7,661<br />
2,417<br />
22,330<br />
699<br />
3,185<br />
58,031<br />
465,686<br />
21%<br />
52%<br />
2%<br />
5%<br />
2%<br />
1%<br />
5%<br />
0%<br />
1%<br />
12%<br />
100%<br />
52%<br />
fizikuri piri<br />
Individuals<br />
seqtorebis mixedviT<br />
sesxebis portfelis ganviTareba 2010 % 2011 % CREDIT PORTFOLIO DYNAMICS BY SECTORS<br />
Trade and Services Sector<br />
Loans to Individuals<br />
Construction<br />
Production<br />
Mining and Manufacturing<br />
Energy<br />
Government Institutions<br />
Transport and Communications<br />
Agriculture and Forestry<br />
Other<br />
n sakredito portfelis 52% koncentrirebulia fizikur pirebze gacemul sesxebSi;<br />
Total<br />
n sakredito portfelis 21% modis vaWrobisa da momsaxurebis seqtorze;<br />
n sakredito portfelis 12% modis danarCen seqtorebze gacemul sesxebze;<br />
n Loans to individuals make up 52% of the loan portfolio.<br />
n Trade and Services takes 21 % of the loan portfolio.<br />
n Loans to other sectors take 12% of the loan portfolio.<br />
finansuri angariSi FINANCIAL REPORT<br />
47
Annual Report 2011<br />
momxmareblebze gacemuli sesxebis vadianoba<br />
MATURITIES OF LOANS ISSUED TO CUSTOMERS<br />
99,815 156,263<br />
2010<br />
2011<br />
n mTliani valdebulebebi Semcirda 13,7%-iT da Seadgina 607,3 milioni lari.<br />
n 2011 wels momxmarebelTa angariSebi 337,6 milioni lariT ganisazRvra.<br />
n Total liabilities decreased by 13,7 %, amounting GEL 607,3 million.<br />
n Customer accounts totaled GEL 337,6 million in 2011.<br />
klientTa angariSebi<br />
CUSTOMER ACCOUNTS<br />
253,964<br />
336,026<br />
314,079<br />
453,763<br />
9.5% 8.7% 7.0% 5.1%<br />
486,594<br />
337,626<br />
2004 2005 2006 2007 2008 2009 2010 2011<br />
15.9% 15.0%<br />
71.2%<br />
67.6%<br />
1 Tvis CaTvliT 1-3 Tvemde 3-12 Tvemde 12 Tveze meti<br />
Through 1 month Up to 1-3 months Up to 3-12 months Over 12 months<br />
momxmarebelTa angariSebis 59% warmoadgens fizikuri pirebis angariSebs, xolo 41% _ iuridiuli pirebis angariSebs<br />
59% of customer accounts are accounts of individuals, with 41% of accounts belonging to legal entities.<br />
fizikuri pirebi<br />
Individuals<br />
iuridiuli pirebi<br />
Legal Entities<br />
sul<br />
Total<br />
mogeba<br />
2011 % earnings 2010 (%)<br />
200,710<br />
136,916<br />
337,626<br />
59%<br />
41%<br />
100%<br />
7%<br />
-7%<br />
klientTa angariSebi<br />
Customer Accounts<br />
vadiani depozitebi<br />
Term Deposits<br />
moTxovnamde depozitebi<br />
Demand deposits<br />
sul<br />
Total<br />
41%<br />
iuridiuli piri<br />
Legal Entities<br />
zrda<br />
2011 2010 Growth<br />
189,682<br />
147,944<br />
337,626<br />
59%<br />
283,233<br />
203,361<br />
486,594<br />
49%<br />
37%<br />
44%<br />
fizikuri piri<br />
Individuals<br />
n 2011 wels saaqcio kapitali 11%-iT Semcirda.<br />
n Share capital decreased by 11% in 2011.<br />
saaqcio kapitali<br />
SHARE CAPITAL<br />
24,802<br />
32,803<br />
63,051<br />
88,764<br />
120,719<br />
115,663<br />
106,860<br />
95,127<br />
2004 2005 2006 2007 2008 2009 2010 2011<br />
4,816<br />
n In 2011, operational income went up by 31,6%, totaling GEL 7,1 million.<br />
n Net profit/loss amounted GEL-31 414 thousand.<br />
9,181 8,148<br />
n bankis saoperacio Semosavali 2011 wels 31,6%-iT, anu 7,1 milioni lariT gaizarda;<br />
n wminda Semosavalma/zaralma _ 31,414 aTasi lari Seadgina.<br />
-33.0% -4.5%<br />
2011<br />
-29.0% -3.8%<br />
2010<br />
wminda mogeba<br />
NET EARNINGS<br />
4,653<br />
ROA ROE ROAA ROAE<br />
2009<br />
2008<br />
2007<br />
2006<br />
2005<br />
2004<br />
0.7% 4.7%<br />
0.1% 0.6%<br />
0.9% 5.2%<br />
2.3% 12.9%<br />
4.3% 28.0%<br />
3.8% 19.4%<br />
finansuri angariSi FINANCIAL REPORT<br />
655<br />
5,641<br />
2004 2005 2006 2007 2008 2009 2010 2011<br />
-31.1% -4.2%<br />
2011<br />
-27.2% -3.8%<br />
2010<br />
2009<br />
2008<br />
2007<br />
2006<br />
2005<br />
2004<br />
0.7% 4.8%<br />
0.1% 0.6%<br />
1.1% 6.1%<br />
2.9% 17.0%<br />
5.4% 31.9%<br />
4.7% 22.1%<br />
(30,994)<br />
(31,414)<br />
49
auditis angariSi<br />
AUDIT REPORT<br />
Annual Report 2011<br />
finansuri angariSgeba<br />
da auditis daskvna<br />
Sps `deloit da tuSma~ Caatara ss banki respublikis<br />
(`banki~) da misi Svilobili kompaniebis<br />
(erTad `jgufi~) finansuri angariSgebis saer-<br />
TaSoriso standartebis Sesabamisad momzadebuli<br />
konsolidirebuli finansuri angariSgebis<br />
auditi, romelic Sedgeba finansuri<br />
mdgomareobis konsolidirebuli angariSisgan<br />
2011 wlis 31 dekembris mdgomareobiT, agreTve<br />
masTan dakavSirebuli mogeba-zaralis, kapitalSi<br />
cvlilebebis da fuladi saxsrebis moZraobis<br />
konsolidirebuli angariSebisgan 2010<br />
wlis 31 dekembriT dasrulebuli wlisaTvis,<br />
amasTanave Seicavs mniSvnelovan buRaltrul<br />
politikebsa da sxva axsna-ganmartebiTi xasiaTis<br />
informacias.<br />
FINANCIAL STATEMENTS AND AUDIT REPORT<br />
AUDIT REPORT<br />
auditis daskvna<br />
auditi Catarebul iqna auditis saerTaSoriso<br />
standartebis Sesabamisad da auditis Sedegad<br />
gacemul iqna upirobo daskvna, romelic daTari-<br />
Rebulia 2012 wlis 30 apriliT.<br />
ss banki respublika aqveynebs zemoTaRwerili<br />
konsolidirebuli finansuri angariSebis<br />
nawils, romelic moicavs finansuri mdgomareobis<br />
konsolidirebul angariSs 2011 wlis 31 dekembris<br />
mdgomareobiT, aseve masTan dakavSirebul<br />
mogeba-zaralis konsolidirebul angariSs.<br />
ss banki republikis auditis daskvnasa da srul<br />
audirebul konsolidirebul finansur angariSgebasTan<br />
gasacnobad SegiZliaT mobrZandeT<br />
bankis saTavo ofisSi Semdeg misamarTze: q.<br />
Tbilisi, grigol abaSiZis q. # 2.<br />
Delloitte and Touche Ltd. audited the consolidated financial statements of JSC Bank Republic (Bank) and its<br />
subsidiary companies (Group) pursuant to the international standards, comprising of consolidated balance sheet<br />
as of December 31, 2011, the income statement, statement of changes in equity and cash flows for the year then<br />
ended, a summary of significant accounting policies and other explanatory notes.<br />
Audit has been conducted in accordance with International Standards on Auditing. Auditors have expressed an<br />
unqualified opinion dated April 30, 2012.<br />
JSC Bank Republic publishes the part of aforementioned Financial Statements which includes the consolidated<br />
balance sheet as of December 31, 2011, as well as consolidated income statement.<br />
Complete Independent Auditors Report together with the full set of audited Financial Statements is available at<br />
Head Office of Bank Republic at address: 2 Grigol Abashidze street, Tbilisi, Georgia.<br />
51
wliuri angariSi 2011<br />
auditis daskvna AUDIT REPORT<br />
53
Annual Report 2011 auditis daskvna AUDIT REPORT<br />
55
wliuri angariSi 2011<br />
auditis daskvna AUDIT REPORT<br />
57
Annual Report 2011 auditis daskvna AUDIT REPORT<br />
adamianuri resursebis marTva da treningi<br />
HR AND TRAINING<br />
Annual Report 2011
Annual Report 2011<br />
adamianuri resursebis marTva<br />
da treningi<br />
banki „respublika“ qmnis da aviTarebs „gawonasworebul“<br />
korporaciul kulturas. saqmianobis<br />
es strategia Sedegebis miRwevis gzebzea orientirebuli,<br />
rac imas niSnavs, rom banki, mogebasTan<br />
erTad, TanamSromelTa qceviTi kompetenciis<br />
ganviTarebazec zrunavs.<br />
banki „respublika“ TanamSromlebs Tavis saukeTeso<br />
aqtivad miiCnevs da maT sakuTari<br />
tradiciuli korporaciuli Rirebulebebis<br />
(profesionalizmi, gunduri suliskveTeba da<br />
inovacia) farglebSi mudmivi ganviTarebis SesaZleblobebs<br />
sTavazobs. banki, rogorc damqiravebeli,<br />
valdebulia, xeli Seuwyos mravalferovnebas,<br />
mobilurobas da TanamSromelTa<br />
codnis donis amaRlebas, amavdroulad, daicvas<br />
Sesabamisi pasuxismgeblobis principebi. banki<br />
acnobierebs, rom klientebs gansakuTrebul momsaxurebas<br />
swored sakuTari TanamSromlebis sa-<br />
SualebiT sTavazobs. Sesabamisad, banki „respub-<br />
lika“ cdilobs maTTvis konkurentuli pirobebisa<br />
da usafrTxo garemos Seqmnas.<br />
banki „respublika“ TanamSromlebTan aformebs<br />
uvado xelSekrulebas, sTavazobs maT konkurentul<br />
anazRaurebas, sadazRvevo pakets, specialur<br />
samotivacio programebs, „<strong>sosiete</strong> <strong>Jeneralis</strong>“<br />
aqciebs fasdaklebiT, sxvadasxva SeRavaTebs,<br />
sasesxo produqtebs privilegirebuli pirobebiT,<br />
finansur daxmarebas (gansakuTrebul SemTxveveb-<br />
Si), adgilobriv da saerTaSoriso treningebs/ganaTlebas<br />
da a.S.<br />
2011 wels bankma „respublikam“ 178 axali Tanam-<br />
Sromeli daiqirava. wlis bolos TanamSromelTa<br />
saerTo ricxvma 953-s miaRwia. am periodis ganmavlobaSi<br />
TanamSromelTa ganviTareba da maTdami individualuri<br />
midgoma kvlav bankis prioritetad<br />
rCeboda. bankis SigniT moxda 267 gadaadgileba<br />
(TanamSromelTa saerTo raodenobis 29%).<br />
HR AND TRAINING<br />
Bank Republic leadership creates and encourages the “balanced” corporate culture that is not centered solely on<br />
results, but also on the way those results are achieved. That is to say, that the bank is not just profit-focused, but it<br />
also takes into account the development of its employees behavioral competencies.<br />
Bank Republic believes that employees are its best asset and therefore the company offers continuous development<br />
opportunities for them under Bank Republic traditional corporate values: professionalism, team spirit and innovation.<br />
As an employer, the Bank is commited to promoting diversity, mobility and increasing employees’ expertise,<br />
with special emphasis on responsible development. The bank acknowledges that it is the personal contribution<br />
of staff that makes it possible for BR to provide outstanding services to our customers; therefore Bank Republic tries<br />
to create secure environment and offers competitive incentives.<br />
Bank Republic provides employees with open ended contracts, competitive pay, insurance packages, special motivation<br />
schemes, SG shares with discount and in-kind contribution, loans with preferential conditions, financial aid<br />
on special occasions, local and international training/education, etc.<br />
During 2011 Bank Republic recruited 178 people, and had 953 employees by the end of the year. Staff Development<br />
and individual approach continued to stay a priority for the bank. We had 267 cases of internal mobility that formed<br />
29% of the total employee number.<br />
61
wliuri angariSi 2011<br />
banki „respublika“ did yuradRebas uTmobs<br />
socialur pasuxismgeblobas. TanamSromelTa<br />
mxardaWeris programis farglebSi gansakuTrebuli<br />
SemTxvevebi (mag. ojaxis wevris<br />
avadmyofoba an gardacvaleba) TanamSromlebis<br />
erTjerad finansur daxmarebas iTvaliswinebs.<br />
banki „respublika“ studentebs da axalkursdamTavrebulebs<br />
staJirebis SesaZleblobas<br />
sTavazobs. bank „respublikaSi“ dasaqmebulia<br />
512 staJiori saqarTvelos sxvadasxva wamyvani<br />
saswavleblidan.<br />
banki kvlav ganagrZobs TanamSromelTa gana-<br />
TlebaSi investirebas da treningebis Catarebas,<br />
radgan miaCnia, rom niWieri adamianebisTvis<br />
ganviTarebis SesaZleblobis micema misi<br />
yvelaze mniSvnelovani investiciaa. bank „respublikaSi“<br />
funqcionirebs treningcentri.<br />
Catarebuli treningebis saaTebis raodenobam<br />
42 542-s miaRwia, treningis monawileTa saerTo<br />
ricxvma ki _ 990-s. treningebis umravlesoba<br />
adamianuri resursebis marTva da treningi<br />
bankis treningcentris mieraa Catarebuli.<br />
treningebma mravali Tema moicva. banki cdilobs<br />
ganviTarebis SesaZlebloba misces adamianebs,<br />
romlebic arsebuli codnis samuSao<br />
procesSi gamoyenebis survils avlenen. miRebuli<br />
codnis Sedegad samuSao nayofierebis gazrdisaTvis<br />
personals treningi Sesabamis dros<br />
da adgilas unda Cautardes. Sida treningebis<br />
garda, romelic moicavda saklaso mecadineobebs<br />
da samuSao adgilze wvrTnas, banki „respublika“<br />
TanamSromlebis ganviTarebas uzrunvelyofda<br />
rogorc qveynis SigniT, ise mis<br />
gareT arsebuli provaiderebis saSualebiT.<br />
banki „respublika“ mimdinare treningebis programaSi<br />
treningis Tanamedrove meTodebis<br />
danergvas cdilobs. amisaTvis man SeimuSava<br />
elqtronuli swavlebis platforma, romelic<br />
trenings ufro xelmisawvdoms xdis bankis<br />
yvela TanamSromlisTvis da zrdis treningis<br />
procesSi maTi monawileobis maCvenebels.<br />
HR AND TRAINING<br />
Bank Republic strongly committed itself to the issue of social responsibility. Under the Staff Support Program, in<br />
specific cases (e.g. Illness or death of family member) BR provides financial aid to employees on a one time basis.<br />
Bank Republic is devoted to building internship oppurtunities for students and recent graduates. BR has placed<br />
512 interns from various leading educational institutions in jobs at Bank Republic.<br />
Believing that investing in talent development is the most significant and important investment that our bank can<br />
make, BR continues to support the development of employees through its Training Center that has delivered approximately<br />
42,542 training hours to 990 trainees. The vast majority of all training action has been implemented<br />
internally through the Bank Republic Training Center and a wide variety of subjects were covered. The bank strives<br />
to develop people who demonstrate a passion to perform. It is about giving staff the right training, at the right time,<br />
so that gained knowledge boosts performance. Apart from internal training that is comprised of class-room sessions<br />
and on-the-job training, Bank Republic invested in external providers as well, both locally and internationally.<br />
Bank Republic tries to incorporate modern means of training provision in its ongoing training programs i.e. elearning<br />
platform that makes training more accessible to all employees of the bank and makes workforce more<br />
engaged into training.<br />
63
Annual Report 2011<br />
„TanamSromelTa mier aqciebis flobis globaluri<br />
programis“ farglebSi banki „respublika“<br />
SesaZleblobas aZlevs TanamSromlebs,<br />
SeRavaTiani pirobebiT gamoiweron „<strong>sosiete</strong><br />
<strong>Jeneralis</strong>“ aqciebi. garda amisa, jgufma<br />
„<strong>sosiete</strong> Jeneralma“ miiRo gadawyvetileba,<br />
bankis TiToeul TanamSromels ufasod gadasces<br />
„<strong>sosiete</strong> <strong>Jeneralis</strong>“ 40 aqcia (yvela<br />
TanamSromels, romelsac bankSi muSaobis<br />
5-wliani gamocdileba aqvs) „ambicia _ 2015“is<br />
amocanebis Sesrulebis SemTxvevaSi (e.i.<br />
aqciebis gadacema damokidebulia TanamSromelTa<br />
muSaobaze, „<strong>sosiete</strong> <strong>Jeneralis</strong>“<br />
finansur Sedegebze da klientebis kmayofilebis<br />
ganmsazRvreli maCveneblebis Sesrulebaze).<br />
2011 wels jgufma „<strong>sosiete</strong> Jeneralma“ Tanam-<br />
SromelTa Sefasebis inovaciuri sistema _<br />
„eleqtronuli Sefaseba“ danerga: „<strong>sosiete</strong><br />
Jenerals“ axla erTiani Sefasebis procesi<br />
aqvs, romelic yvelas exeba da qceviTi kom-<br />
HR AND TRAINING<br />
adamianuri resursebis marTva da treningi<br />
petenciebis Sesafasebel axal parametrebs<br />
moicavs. TanamSromelTa muSaoba Sefasdeba<br />
ara mxolod miRebuli Sedegebis („ra“), aramed<br />
am Sedegebis misaRwevad gamoyenebuli<br />
meTodebis („rogor“) safuZvelzec. es aris<br />
mniSvnelovani instrumenti, romelic zrdis<br />
TanamSromlebTan urTierTobis (dialogis)<br />
xarisxs, uzrunvelyofs grZelvadiani muSaobis<br />
solidur bazas da naTel warmodgenas<br />
aZlevs TiToeul TanamSromels mis mier<br />
dasaxuli amocanebis gansaxorcieleblad<br />
saWiro kompetenciebis Sesaxeb.<br />
TanamSromlebisgan informaciis misaRebad<br />
(Tu ra saWiroebebi, kiTxvebi, SemoTavazebebi<br />
da mosazrebebi aqvT), „<strong>sosiete</strong> Jeneralma“<br />
Caatara TanamSromelTa gamokiTxva „<strong>sosiete</strong><br />
<strong>Jeneralis</strong>“ TanamSromelTa barometri“.<br />
TanamSromelTa saWiroebebis gansazRvris<br />
garda, gamokiTxvis Sedegebi dagvexmareba am<br />
saWiroebebis safuZvelze konkretuli qmedebebis<br />
ganxorcielebaSi 2012 wels.<br />
Apart from the benefit of Global Employee Shares Ownership Program which provides an opportunity for<br />
its employees to subscribe to SG shares with preferential conditions, SG group made the decision to award<br />
40 free Societe Generale Shares to each employee (all staff with 5 years seniority) of the group in case if<br />
Ambition 2015 will be attained (e.g. granting of shares is subject to meeting performance aligned with SG<br />
financial results and qualitative customer satisfaction targets).<br />
In 2011 BR piloted the new staff appraisal system - e-valuation which is a new SG group innovation: Société<br />
Générale now has a single appraisal process, which applies to everyone, and which includes new parameters<br />
in evaluating behavioural competencies. From now on, performance appraisals will not just be based<br />
on the results obtained (“what”), but also on the methods used to achieve these results (“how”). It is a valuable<br />
tool that will not only ensure quality dialogue, but also provide a solid basis to build our long-term performance<br />
and give each person a clear understanding of the competencies needed to meet their objectives.<br />
In order to investigate staff needs, questions, suggestions and points of view Staff Satisfaction Survey “SG<br />
Employee Barometer” was implemented. Other then investigating staff needs, this tool will assist us to<br />
translate them into concrete actions to be implemented as of early 2012 in our entity.<br />
Annual Report 2011<br />
65
wliuri angariSi 2011<br />
adamianuri resursebis marTvis departamenti<br />
mudmivad cdilobs ganviTardes,<br />
Tanmimdevrulad ganaxorcielos cvlilebebi<br />
da ar iyos dakavebuli mxolod yoveldRiuri<br />
procedurebiT. 2011 wels adamianuri<br />
resursebis marTvis departamentma<br />
aqtiurad daiwyo transformaciuli programis<br />
ganxorcieleba, romelic miznad<br />
isaxavs, misi procedurulidan strategiul<br />
biznespartniorad da momsaxurebaze<br />
orientirebul erTeulad gardaqmnas.<br />
aRniSnuli programis farglebSi dainerga<br />
adamianuri resursebis marTvis mravalfunqciuri<br />
sistema (HR Management system).<br />
proeqtis saSualebiT SesaZlebeli<br />
gaxda personalis administraciuli amocanebis<br />
umravlesobis avtomatur reJimSi<br />
ganxorcieleba. Sedegad, gaTavisuflda<br />
adamianuri resursebi da dro; aseve, SesaZlebeli<br />
gaxada WeSmaritad strategiul<br />
amocanebze yuradRebis koncentrireba.<br />
adamianuri resursebis marTvis departamentis<br />
strategiul partniorad gadaqcevis<br />
saSualebiT adamianuri resursebi<br />
ukeT daukavSirdeba strategiul miznebs<br />
da amocanebs bankis saqmianobis Sedegebisa<br />
da organizaciuli kulturis gasaumjobeseblad,<br />
rac xels uwyobs siaxleebis<br />
danergvas, niWieri adamianebis ganviTarebas,<br />
karieris dagegmvas, SromiTi nayofierebis<br />
marTvas da, zogadad, konkurentuli<br />
upiratesobis Seqmnas.<br />
miuxedavad rTuli periodisa, darwmunebulni<br />
varT, rom Cveni TanamSromlebi<br />
iziareben bank „respublikis“ ambiciur<br />
miznebs. migvaCnia, rom 2012 wlis<br />
gamowvevebi didi motivaciis momcemia<br />
da rom Cven TanamSromlebs swamT bankis<br />
SesaZleblobis, miaRwios dasaxul mizans.<br />
gvjera, rom Cveni TanamSromlebis profesionalizmis<br />
da gunduri suliskveTebis<br />
wyalobiT, banki „respublika“ kvlavac<br />
saukeTeso da sasurveli samuSao adgili<br />
iqneba da met mogebas moutans Tavis aqcionerebs.<br />
adamianuri resursebis<br />
marTva da treningi<br />
HR AND TRAINING<br />
HR Department always strives to be transformational and follow the change rather then perform transactional activities.<br />
In 2011 HR actively started to develop a transformation program aimed at moving from procedural towards<br />
strategic business partner and service oriented body. Part of the Transformation Program has been set up as the<br />
comprehensive HR Management System (HRMS). The HRMS project has allowed the bank to automate a majority<br />
of staff administration tasks, free HR human and time resources, and to shift attention towards truly strategic tasks.<br />
Becoming a HR strategic partner will permit the linking of human resources with strategic goals and objectives, in<br />
order to improve business performance of the bank. This will develop an organizational culture that fosters innovation,<br />
talent development, career planning, performance management and overall competitive advantage.<br />
Despite the challenging period we are confident that our staff shares the huge ambitions that Bank Republic is targeting.<br />
We consider that our challenges for year 2012 are very motivating and our employees trust in our capability to<br />
succeed. We strongly believe that with professionalism and team spirit of our employees, BR will continue to be the<br />
best place to work and create profitability for its shareholders.<br />
67
korporaciuli socialuri pasuxismgebloba<br />
CORPORATE SOCIAL RESPONSIBILITY<br />
Annual Report 2011<br />
korporaciuli socialuri<br />
pasuxismgebloba<br />
wliuri angariSi 2011<br />
korporaciuli socialuri pasuxismgebloba bank „respublikis“ yoveldRiuri saqmianobis ganuyofeli<br />
nawilia, rac aucilebelia aqcionerebis ndobisa da erTgulebis mosapoveblad. bankma „respublikam“<br />
saqarTveloSi mtkiced daimkvidra socialuri pasuxismgeblobis mqone kompaniis saxeli. Tavis saqmianobas<br />
banki „korporaciuli marTvis kodeqsis“ safuZvelze warmarTavs, rac marTvis process ufro<br />
gamWvirvales xdis da aCvenebs, rom banki ganuxrelad icavs korporaciuli marTvis saukeTeso principebs<br />
sesxebis gacemis, riskebis marTvis, xarisxis kontrolis, adamianuri resursebis marTvis, Tanam-<br />
SromelTa mier garemos dacvis sakiTxebis gacnobierebis da socialuri proeqtebis ganxorcielebis<br />
procesSi.<br />
saqarTvelos kulturuli memkvidreobis dacvis RonisZiebebSi qmediTi monawileobis miReba didi xania<br />
tradiciad iqca. bankma „respublikam“ daafinansa klasikuri musikis popularuli festivali „Ramis<br />
serenadebi“, romelic msoflioSi cnobili meviolinis liana isakaZis mieraa dafuZnebuli. aWara-<br />
Si gamarTulma am festivalma saerTaSoriso virtuoz musikosebs umaspinZla da qveynis kulturuli<br />
cxovrebis mTavar movlenad iqca.<br />
CORPORATE SOCIAL RESPONSIBILITY<br />
Corporate Social Responsibility is embedded in the daily business of BR. CSR is about business behaviors and earning<br />
the trust and loyalty of stakeholders. BR has established a strong image as a socially responsible institution in Georgian<br />
society. BR is guided by Corporate Governance Code, making the Bank’s governance process more transparent and<br />
showing that the Bank is committed to the best principles of corporate governance. CSR is a guiding principle in the<br />
bank’s lending activity, risk management, quality control, human resource management, environmental awareness of<br />
staff and social projects.<br />
Pursuing its long-term tradition to support the Georgian cultural heritage, BR sponsored the popular festival of classic<br />
music, “Night Serenades”, founded by the world famous violinist Liana Isakadze. The festival, held in Adjara, was a<br />
major cultural event for the nation, as it featured international virtuosi musicians.<br />
69
Annual Report 2011 korporaciuli socialuri pasuxismgebloba<br />
bankis finansuri mxardaWeriT<br />
gaimarTa saerTaSorisod aRiarebuli<br />
xalxuri simRerisa da cekvis<br />
saxelmwifo akademiuri ansamblis,<br />
„erisionis“ koncerti. amgvari koncertebis<br />
ufro xSirad gamarTvis<br />
SesaZlebloba axalgazrda Taobebs<br />
qarTuli cekvis unikalur xelovnebasTan<br />
aziarebs.<br />
banki ganagrZobs monawileobas „moqalaqeobrivi<br />
pasuxismgeblobis<br />
kvireulis“ RonisZiebebSi, romelTa<br />
Sorisaa: sisxlis donoroba, elementaruli<br />
saWiroebis sagnebisa da<br />
fulis Segroveba gaWirvebaSi myofi<br />
adamianebisaTvis da kibos Sesaxeb<br />
mosaxleobis informirebis proeqti<br />
„maraToni sicocxlis gadasar-<br />
Cenad“.<br />
wlis ganmavlobaSi banki „respublika“<br />
ganagrZobda k. marjaniSvilis<br />
saxelmwifo saxelmwifo dramatuli<br />
Teatris sponsorobas da mxars uWerda<br />
sxva kulturul da saganmana-<br />
Tleblo proeqtebsac.<br />
banki Tavis erT-erT strategiul<br />
amocanad kvlavac isaxavs korporaciuli<br />
socialuri pasuxismgeblobis<br />
principebis dacvis<br />
grZelvadiani valdebulebis ganxorcielebas<br />
da zrunvas im sazogadoebis<br />
keTildReobaze, sadac is<br />
moqmedebs. banki „respublika“ socialuri<br />
pasuxismgeblobiT gamsWvaluli<br />
komerciuli saqmianobis<br />
erTguli rCeba da amis Sesaxeb informacias<br />
regularulad awvdis<br />
klientebs, aqcionerebs da farTo<br />
sazogadoebas („<strong>sosiete</strong> <strong>Jeneralis</strong>“<br />
politikis Sesabamisad).<br />
CORPORATE SOCIAL RESPONSIBILITY<br />
BR sponsored a concert of the internationally recognized national dance group Erisioni. Opportunity to hold such<br />
concerts more often enables younger generations to familiarize themselves with the unique art of Georgian dance.<br />
BR continued supporting initiatives, within the framework of Citizens Commitment Week, which included blood<br />
donation, collection of first necessities and cash in certain occasions and participating in the cancer awareness<br />
project Race for the Cure.<br />
During the year BR continued sponsoring the Marjanishvili State Drama Theatre and supported other cultural and<br />
educational projects.<br />
Long-term commitment to work in the field of CSR will still remain as one of the strategic goals for BR with respect<br />
to contributing to the welfare of the society where it operates. BR remains loyal to socially responsible business<br />
activities and reports about it to public, customers, shareholders and society at large, while adhering to the CSR<br />
policy of Société Générale.<br />
71
sakontaqto informacia<br />
CONTACTS<br />
Annual Report 2011<br />
Tbilisi<br />
centraluri filiali<br />
grigol abaSiZis q. #2<br />
telefoni: (+995 32) 292 55 55<br />
faqsi: (+995 32) 292 55 44<br />
centraluri s/c 24 sT<br />
centraluri filialis #1<br />
WavWavaZis gamz. # 13<br />
telefoni: (+995 32) 292 55 55<br />
faqsi: (+995 32) 292 55 44<br />
`vip” s/c<br />
centraluri filialis #3<br />
faliaSvilis q. # 33<br />
telefoni: (+995 32) 291 22 37 (38,39,40)<br />
faqsi: (+995 32) 291 22 41<br />
Tavisuflebis moedani s/c<br />
centraluri filialis #11<br />
leoniZis q. #2<br />
telefoni: (+995 32) 292 22 55<br />
faqsi: (+995 32) 292 55 99<br />
Tbilisis aeroporti s/c<br />
centraluri filialis #2<br />
aeroporti<br />
telefoni: (+995 32) 243 31 81<br />
faqsi: (+995 32) 243 32 00<br />
wereTeli s/c<br />
centraluri filialis #4<br />
wereTlis gamz. korp 10<br />
telefoni: (+995 32) 234 55 56<br />
faqsi: (+995 32) 234 81 18<br />
pekini s/c<br />
centraluri filialis #5<br />
pekinis gamz. # 28<br />
telefoni: (+995 32) 243 33 55<br />
faqsi: (+995 32) 243 33 53<br />
isani s/c<br />
centraluri filialis #7<br />
navTluRi q. 6/2<br />
telefoni: (+995 32) 224 37 37 (39, 40)<br />
faqsi: (+995 32) 224 37 38<br />
`bi si vi” s/c<br />
centraluri filialis #13<br />
vaJa-fSavelas gamz. #71<br />
telefoni: (+995 32) 224 41 14<br />
faqsi: (+995 32) 224 41 14<br />
diRomi s/c<br />
centraluri filialis #17<br />
diRmis masivi I, 1 gzatkecili, korp. #1b<br />
telefoni: (+995 32) 251 85 15<br />
faqsi: (+995 32) 251 85 25<br />
TBILISI:<br />
sakontaqto informacia<br />
Head Office and Central Branch<br />
Add.: Tbilisi 2 Grigol Abashidze str.<br />
Tel.: (+995 32) 292 55 55<br />
Fax: (+995 32) 292 55 44<br />
Chavchavadze 24-hour SC<br />
(#1 SC of Central Branch)<br />
Add.: 13 Chavchavadze ave.<br />
Tel: (+995 32) 292 55 55<br />
Fax: (+995 32) 292 55 44<br />
VIP SC<br />
(#3 SC of Central Branch)<br />
Add.: 33 Paliashvili str.<br />
Tel.: (+995 32) 291 22 37 (38,39,40)<br />
Fax: (+995 32) 291 22 41<br />
Freedom Square Branch<br />
(# 11 Central Branch SC)<br />
Add.: 2 Leonidze Str.<br />
Tel: (+995 32) 292 22 55<br />
Fax: (+995 32) 292 55 99<br />
Airport 24-Hour SC<br />
(#2 SC of Central Branch)<br />
Add.: Tbilisi International Airport<br />
Tel.: (+995 32) 243 31 81<br />
Fax: (+995 32) 243 32 00<br />
Didube SC<br />
(# 4 Central Branch SC)<br />
Add.: 10th building, Tsereteli Ave.<br />
Tel.: (+995 32) 234 55 56<br />
Fax: (+995 32) 234 81 18<br />
Pekini SC<br />
(#5 Central Branch SC)<br />
Add.: 28 Pekini Ave<br />
Tel.: (+995 32) 243 33 55<br />
Fax: (+995 32) 243 33 53<br />
Isani SC<br />
(#7 Central Banch SC)<br />
Add.: 6/2 Navtlughi str.<br />
Tel: (+995 32) 224 37 37 (39, 40)<br />
Fax: (+995 32) 224 37 38<br />
Vaja- Pshavela SC<br />
(#13 Central Branch SC)<br />
Add.: 71 Vaja-Pshavela Ave.<br />
Tel: (+995 32) 224 41 14<br />
Fax: (+995 32) 224 41 14<br />
Digomi SC<br />
(#17 Central Branch SC)<br />
Add.: Ib block, I Micro District, Dighomi<br />
Tel: (+995 32) 251 85 15<br />
Fax: (+995 32) 25185 25<br />
73
Annual Report 2011<br />
Tbilisis saqalaqo sasamarTlo s/c<br />
centraluri filialis #16<br />
daviT aRmaSeneblis xeivani me-6 km.<br />
telefoni: (+995 32) 2 510 555 (Sida: 310)<br />
sanzona s/c<br />
centraluri filialis #18<br />
guramiSvilis gamz. #34<br />
telefoni: (+995 32) 265 35 15<br />
faqsi: (+995 32) 265 15 20<br />
orTaWala s/c<br />
centraluri filialis #20<br />
gorgaslis q. #37<br />
telefoni: (+995 32) 272 32 70<br />
faqsi: (+995 32) 272 32 80<br />
muxiani s/c<br />
centraluri filialis #21<br />
muxiani, IVa mikro raioni, korp. #8<br />
telefoni: (+995 32) 263 43 00<br />
faqsi: (+995 32) 263 43 01<br />
dadiani s/c<br />
centraluri filiails #24<br />
dadianis gamz. #34<br />
telefoni: (+995 32) 266 44 04<br />
faqsi: (+995 32) 266 44 02<br />
delisis filiali<br />
a. yazbegis gamz. # 47<br />
telefoni: (+995 32) 231 21 61<br />
faqsi: (+995 32) 231 21 61<br />
sadguris filiali<br />
Tamar mefis gamz. #10<br />
telefoni: (+995 32) 291 11 18<br />
faqsi: (+995 32) 291 11 17<br />
sadguris filiali s/c<br />
rkinigzis sadguri<br />
telefoni: (+995 32) 215 70 77/ 215 70 88<br />
faqsi: (+995 32) 215 70 80<br />
gldanis filiali<br />
gldanis II, xizaniSvilis q.20<br />
telefoni: (+995 32) 259 07 70; 259 08 80; 259 05 50<br />
faqsi: (+995 32) 259 06 60<br />
gldanis filialis #1 (iaSvili s/c)<br />
lublianas q. 2/6<br />
telefoni: (+995 32) 251 70 47<br />
gldanis filiali #3 (orTaWala s/c ppsc)<br />
guluas q. #8<br />
telefoni: (+995 32) 224 45 96<br />
faqsi: (+995 32) 222 75 66<br />
varkeTili s/c<br />
centraluri filialis #23<br />
kaloubnis q. #7<br />
telefoni: (+995 32) 273 01 11<br />
faqsi: (+995 32) 273 02 22<br />
CONTACTS<br />
Digomi SC (Building of city Court of Tbilisi)<br />
#16 Central Branch SC<br />
Add.: VI km David Aghmashenebeli alley<br />
Tel: (+995 32) 2 510 555 /310/<br />
Sanzona SC<br />
#18 Central Branch SC<br />
Add.: 34 Guramishvili Ave.<br />
Tel: (+995 32) 265 35 15<br />
Fax: (+995 32) 265 15 20<br />
Ortachala SC<br />
#20 Central Branch SC<br />
Add.: 37 Gorgasali str.<br />
Tel: (+995 32) 272 32 70<br />
Fax: (+995 32) 272 32 80<br />
Mukhiani SC<br />
#21 Central Branch SC<br />
Add.: Block #4,Entrance #8<br />
Tel: (+995 32) 263 43 00<br />
Fax: (+995 32) 263 43 01<br />
Dadiani SC<br />
#24 Central Branch SC<br />
Add.: 34 Dadiani Ave.<br />
Tel.: (+995 32) 266 44 04<br />
Fax: (+995 32) 266 44 02<br />
Delisi Branch<br />
Add.: 47 A.Kazbegi Ave<br />
Tel: (+995 32) 231 21 61 (81)<br />
Fax: (+995 32) 231 21 61<br />
Sadguri Branch<br />
Add.: 10 Tamar Mepe Ave.<br />
Tel: (+995 32) 291 06 00, 291 06 10, 291 06 11<br />
Fax: (+995 32) 291 11 17<br />
Sadguri Branch SC #1<br />
Add.: Near Railway Station<br />
Tel: (+995 32) 215 70 77/ 215 70 88<br />
Fax.: (+995 32) 215 70 80<br />
Gldani Branch<br />
Add: 20 Khizanishvili str.<br />
Tel: (+995 32) 259 07 70, 259 08 80, 259 05 50<br />
Fax: (+995 32) 259 06 60<br />
#1 Gldani Branch SC (Iashvili Clinic)<br />
Add.: 2/6 Lubliana str.<br />
Tel: (+995 32) 251 70 47<br />
#3 Gldani Branch SC (Police Office)<br />
Add.: 8 Gulua str.<br />
Tel: (+995 32) 224 45 96<br />
Fax: (+995 32) 222 75 66<br />
Varketili SC<br />
#23 Central Branch SC<br />
Add.: 7 Kaloubani Str<br />
Tel: (+995 32) 273 01 11<br />
Fax: (+995 32) 273 02 22<br />
75
wliuri angariSi 2011<br />
regionebi<br />
baTumis filiali<br />
quTaisis q.# 6<br />
telefoni: 0(422) 27 94 80; 27 94 81; 27 94 82<br />
faqsi: 0(422) 111<br />
baTumi s/c 24 sT<br />
baTumis filiali #4<br />
gogebaSvilis q. # 24<br />
telefoni: 0(422) 27 59 26/27<br />
faqsi: 0(422) 224 38 91<br />
quTaisis filiali<br />
tabiZe/griSaSvilis q.# 23/6<br />
telefoni: 0(431) 25 88 88; 25 88 33<br />
faqsi: 0(431) 25 88 55; 25 33 88<br />
quTaisi s/c<br />
quTaisis filialis #2<br />
WavWavaZis gamz. #59<br />
telefoni: 0(431) 26 29 99<br />
faqsi: 0(431) 26 29 95<br />
samtrediis filiali<br />
razmaZis q.# 2<br />
telefoni: 0(411) 22 55 55<br />
faqsi: 0(411) 22 55 66<br />
zestafoni s/c<br />
centraluri filialis #19<br />
aRmaSeneblis q. #59<br />
telefoni: 0(492) 25 25 12<br />
faqsi: 0(492) 25 25 42<br />
zugdidis filiali<br />
gamsaxurdias gamz. # 34<br />
telefoni: 0(415) 25 08 08 ; 25 00 08<br />
zugdidi s/c ppsc<br />
zugdidis filialis #1<br />
zugdidi, parizis komunis q. #1<br />
telefoni: 0(415) 25 19 83<br />
foTi s/c<br />
centraluri filialis #9<br />
aRmaSeneblis q. # 50<br />
telefoni: 0(493) 27 00 87<br />
faqsi: 0(493) 27 00 86<br />
REGIONS:<br />
Batumi Branch<br />
Add.: #6 Kutaisi str.<br />
Tel: 0(422) 27 94 80, 27 94 81, 27 94 82<br />
Fax: 0(422) 279480 (111)<br />
Batumi 24-hour SC<br />
#4 Batumi Branch SC<br />
# 24 Gogebashvili<br />
Tel: 0(422) 27 59 26/27<br />
Fax: 0(422) 224 338 91<br />
Kutaisi Branch<br />
Add.: 23/6 Tabidze/Grishashvili str.<br />
Tel: 0(431) 258888, 258833<br />
Fax: 0(431) 258855, 2 53388<br />
#2 Kutaisi Branch SC<br />
Add.: 59 Chavchavadze Ave.<br />
Tel: 0(431) 26 29 99<br />
Fax: 0(431) 26 29 95<br />
Samtredia Branch<br />
Add.: 2 Razmadze str<br />
Tel: 0(411) 22 55 55<br />
Fax: 0(411) 22 55 66<br />
Zestaphoni SC<br />
(#19 Central Branch SC)<br />
Add.: #59 Aghmashenebeli str.<br />
Tel: 0(492) 25 25 12<br />
Fax: 0(492) 25 25 42<br />
Zugdidi Branch<br />
Add.: 34 Zviad Gamsaxurdia Ave<br />
Tel: 0(415) 25 08 08 , 25 00 08<br />
Zugdidi SC<br />
#1 Zugdidi SC (Police Office)<br />
Add.: 1 Parizis Komuna Str.<br />
Tel: 0(415) 25 19 83<br />
Poti SC<br />
#9 Central Branch SC<br />
Add. 50 Aghmashenebeli str.<br />
Tel: 0(493) 27 00 87<br />
Fax: 0(493) 27 00 86<br />
rusTavi s/c<br />
centraluri filialis #10<br />
megobrobis gamz. # 20<br />
telefoni: 0(341) 22 55 55<br />
rusTavi s/c ppsc<br />
gldanis filialis #6<br />
mSenebelTa q. #21<br />
telefoni: 0(341) 24 18 60/70<br />
siRnaRi s/c<br />
centraluri filialis #15<br />
Tamar mefis q. #1<br />
telefoni: 0(355) 23 10 37; 23 10 38<br />
Telavi s/c<br />
centraluri filialis #14<br />
marjaniSvilis q. #4<br />
telefoni: 0(350) 27 00 40<br />
faqsi: 0(350) 27 01 04<br />
gori s/c<br />
centraluri filialis #25<br />
WavWavaZis q. #14<br />
telefoni: 0(370) 27 07 84<br />
yvareli s/c<br />
centraluri filialis #22<br />
rusTavelis q. #13<br />
telefoni: 0(352) 22 14 09; 22 16 79<br />
faqsi: 0(352) 22 18 11<br />
Rustavi SC<br />
(#10 Central Branch SC)<br />
Add.: 20 Megobroba Ave.<br />
Tel: 0(341) 22 55 55<br />
Rustavi SC<br />
#6 Gldani Branch SC (Police Office)<br />
Add.: 21 Mshenebelta str.<br />
Tel: 0(341) 24 18 60/70<br />
Sighnaghi SC<br />
(#15 Central Branch SC )<br />
Add.: 1Tamar Mepe str.<br />
Tel: 0(355) 23 10 37, 23 10 38<br />
Telavi SC<br />
(#14 Central Branch SC)<br />
Add.: 4 Marjanishvili str.<br />
Tel: 0(350) 27 00 40<br />
Fax: 0(350) 27 01 04<br />
Gori SC<br />
Central Branch #25<br />
Add.: 14 Chavchavadze st.<br />
Tel: 0(370) 27 07 84<br />
Kvareli SC<br />
#22 Central Branch SC)<br />
Add.: 13 RusTaveli str.<br />
Tel: 0(352) 22 14 09, 22 16 79<br />
Fax: 0(352) 22 18 11<br />
CONTACTS<br />
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danarTi<br />
APPENDICES<br />
Annual Report 2011<br />
danarTi<br />
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Annual Report 2011<br />
danarTi<br />
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APPENDICES
2011<br />
wliuri angariSi<br />
ANNUAL REPORT