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50 This is a short version of a model handout for taxi and other paratransit drivers and their passengers with disabilities A pocket-size handout could be printed on both sides of a small card, such as below, and distributed to drivers and to passengers with disabilities and seniors. You can modify the guidelines as required by your situation and the type of vehicle (taxi, van, mini-bus, autorickshaw, etc.). (Source: Transit Action Training Toolkit, World Bank, 2009) Driver Responsibilities (door-to-door service) • Drive safely. • Treat passengers with disabilities with courtesy and respect. • If possible, have the taxi office contact the passenger if you will be more than __ minutes late. • Contact the taxi office if passenger is more than __ minutes late. • Help passengers to and from the door of the building and into the vehicle. Make sure passengers are safely seated and seat belt is used. • If needed, assist the passenger with up to 2 packages weighing not more than __ kg. each. • Fill out log sheets for each trip. FRONT BACK Tips for Seniors and Persons with Disabilities Using Taxis • Treat the driver and other passengers with respect. • Book advance reservation trips at least __ hours before your trip during office hours. • Contact the taxi office as soon as possible if you must cancel a trip. • Be at the door or gate at the scheduled pickup time. • Board on a wheelchair lift or ramp if needed and available. If you use a wheelchair, make sure it is secured by the driver. • Request a seat belt if one is available. A longer preferred model handout is on the next page. You could print your handout on a folded card so that it has four pages. Make sure the guidelines apply to your situation.
Tips for Passengers Using Door-to- Door Taxi Services • Treat the driver and other passengers with respect and dignity. • Book advance reservation trips at least ___ hours in advance during office hours before trip. (enter hours and taxi office contact information if needed) • Contact the taxi office as soon as possible if unable to take the trip. • Be at the door/gate at the scheduled pickup time, unless otherwise specified. • Board on a wheelchair lift or ramp if one is available (for those needing a lift). • Make sure the driver helps with seat belts (& uses wheelchair securements). • Have your exact fare ready for the driver. • Tell the driver if help is needed and explain what assistance is needed. • No smoking, eating or drinking in the taxi. Back at top, inside left panel is below ADVICE FOR TAXI DRIVERS Passengers with disabilities and seniors depend on you to get where they are going! • Treat your passengers with respect and courtesy. • Drive safely and smoothly. • Consult with passengers, if needed, concerning their mobility needs. • If possible, have the taxi office contact your passenger if you will arrive more than __ minutes late. • Contact the taxi office if the passenger is not present within __ minutes of the scheduled time. (modify as needed) • Help passengers to and from the door of the building. • Make sure the passenger is properly seated with the safety belt fastened. How to Help Taxi Passengers with Disabilities (and some tips about how passengers with disabilities and seniors can help taxi drivers do their job) Who is a person with a disability? • Passengers with limited mobility, such as frail seniors and people using wheelchairs or crutches or canes • Blind persons or those with impaired vision • Deaf persons, or those who are hardof-hearing • People who may have a problem understanding signs and signals and directions • People with hidden disabilities such as arthritis and heart disease Front at top, inside right panel is below • Be willing to assist the passenger by carrying up to 2 packages weighing no more than __ kg. each (insert weight) • Be willing to repeat information and use short sentences in a normal voice. Speak directly to passengers with disabilities, not to caretakers. • Speak to deaf or hard-of-hearing passengers in a normal voice, looking directly at them as this may help them to read your lips. Have a piece of paper and pencil on hand if a passenger is unable to hear or to communicate in words with you. • Make sure you know how to correctly operate any ramp or lift in your vehicle. Wheelchair securements must be used. If you need to stow a wheelchair, ask the wheelchair user how to do it. • Fill out log sheets for each trip 51
Page 2 and 3: Published by Access Exchange Intern
Page 4 and 5: 2 such vehicles are used to serve p
Page 6 and 7: 4 Key findings (1) Around the world
Page 8 and 9: 6 poor management ability, difficul
Page 10 and 11: 8 operating Bus Rapid Transit (BRT)
Page 12 and 13: 10 subvert the role of the market a
Page 14 and 15: 12 considerably lower than that of
Page 16 and 17: 14 Driver behavior is also a concer
Page 18 and 19: 16 Once the overall eligibility pol
Page 20 and 21: 18 Africa. While there was no speci
Page 22 and 23: 20 caseload in terms of the transpo
Page 24 and 25: 22 Section 3: SOURCES OF FUNDING Pu
Page 26 and 27: 24 clients or students are provided
Page 28 and 29: 26 Section 4: PLANNING & PERFORMANC
Page 30 and 31: 28 What trip purposes will be permi
Page 32 and 33: 30 Proxy counts to measure outcomes
Page 34 and 35: 32 Operating Costs The operating bu
Page 36 and 37: 34 • Ongoing fuel costs that vary
Page 38 and 39: 36 Early types of powered wheelchai
Page 40 and 41: 38 Larger systems need to have clea
Page 42 and 43: 40 5.5 Facilities A very small para
Page 44 and 45: 42 families with at least three chi
Page 46 and 47: 44 Case study: A SMALL MOSCOW START
Page 48 and 49: 46 Also, the educational level and
Page 50 and 51: 48 Your agency should have written
Page 54 and 55: 52 Training to assist passengers us
Page 56 and 57: 54 Procedures for using occupant re
Page 58 and 59: 56 the occasion, or a blind-fold to
Page 60 and 61: 58 Other information: • Is this a
Page 62 and 63: 60 account of the needs of riders,
Page 64 and 65: 62 or disruptions due to weather, t
Page 66 and 67: 64 Eligibility criteria and registr
Page 68 and 69: 66 Another common form of promotion
Page 70 and 71: 68 Section 9: BUDGETING AND FINANCE
Page 72 and 73: 70 vehicle or other damage. Owners
Page 74 and 75: 72 • Negotiate for lower cost mai
Page 76 and 77: 74 (5) The public sector should con
Page 78 and 79: 76 Case study: "PERSATUAN MOBILITI"
Page 80 and 81: 78 The vans can accommodate three w
Page 82 and 83: 80 everyone, make it easier to iden
Page 84 and 85: 82 The case study below illustrates
Page 86 and 87: 84 ADDITIONAL RESOURCES Resources o
Page 88 and 89: 86 CONTRIBUTORS TO THIS GUIDE We th
Page 90: 88 We thank Unwin Safety Systems fo

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