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Chrysler - EBMX SFTP User Guide
6 Retry Handling - Undeliverable Messages (Chrysler to Trading
Partner)
The EBMX will attempt to send (PUSH) any EDI or proprietary formatted message to a trading partner
using SFTP PUSH as soon as the EBMX receives the messages from the source application.
The PUSH mode assumes that the trading partner’s SFTP server will be up and running on a 7 x 24 x
365 basis. Recognizing that this cannot always be the case, EBMX has implemented a series of
message retry strategies. These strategies operate in such a way that whenever EBMX tries to deliver a
message to a trading partner and is unsuccessful, EBMX will wait a configured period of time and try
again at the end of that time period. It will try repeatedly until a certain number of retry attempts have
been made. When the specified numbers of retry attempts have been made, the message will be
logically copied to a directory on EBMX.
Upon retry exhaustion, an email message is generated and sent to the trading partner in addition to all
concerned parties at Chrysler. The email message is sent to the address that the trading partner
specified in the EBMX subscription submission. This address can be a distribution list if the trading
partner so desires. EBMX requests that the notification email be a generalized address for the trading
partner’s company rather than an individual. The trading partner can change the current email address
by submitting a request to the Help Desk and request that the ticket be routed to the EBMX. The Help
Desk can be reached at 1-800-332-9978. When communicating with the Help Desk, please provide the
supplier code being referenced and the email address to be used in the future. Failure to provide this
information may result in a change not being made because the trading partner’s membership record
cannot be found.
The retry strategy used for each message will depend on the Chrysler priority of the message content.
An example table is provided below:
Priority Attempts
Interval
(Minutes) Example
10 12 5 ASR (response to an ASN)
20 24 15 862 SDS
30 18 20 846 Pay as Built
40 24 30 Default (e.g. 830 Release)
50 24 60 996 transaction
60 4 720 850 Purchase Order
70 6 720 A quarterly proprietary file
80 2 1 LOOPTEST file
05/25/2011 12 Chrysler