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Chrysler - EBMX SFTP User Guide 6 Retry Handling - Undeliverable Messages (Chrysler to Trading Partner) The EBMX will attempt to send (PUSH) any EDI or proprietary formatted message to a trading partner using SFTP PUSH as soon as the EBMX receives the messages from the source application. The PUSH mode assumes that the trading partner’s SFTP server will be up and running on a 7 x 24 x 365 basis. Recognizing that this cannot always be the case, EBMX has implemented a series of message retry strategies. These strategies operate in such a way that whenever EBMX tries to deliver a message to a trading partner and is unsuccessful, EBMX will wait a configured period of time and try again at the end of that time period. It will try repeatedly until a certain number of retry attempts have been made. When the specified numbers of retry attempts have been made, the message will be logically copied to a directory on EBMX. Upon retry exhaustion, an email message is generated and sent to the trading partner in addition to all concerned parties at Chrysler. The email message is sent to the address that the trading partner specified in the EBMX subscription submission. This address can be a distribution list if the trading partner so desires. EBMX requests that the notification email be a generalized address for the trading partner’s company rather than an individual. The trading partner can change the current email address by submitting a request to the Help Desk and request that the ticket be routed to the EBMX. The Help Desk can be reached at 1-800-332-9978. When communicating with the Help Desk, please provide the supplier code being referenced and the email address to be used in the future. Failure to provide this information may result in a change not being made because the trading partner’s membership record cannot be found. The retry strategy used for each message will depend on the Chrysler priority of the message content. An example table is provided below: Priority Attempts Interval (Minutes) Example 10 12 5 ASR (response to an ASN) 20 24 15 862 SDS 30 18 20 846 Pay as Built 40 24 30 Default (e.g. 830 Release) 50 24 60 996 transaction 60 4 720 850 Purchase Order 70 6 720 A quarterly proprietary file 80 2 1 LOOPTEST file 05/25/2011 12 Chrysler
Chrysler - EBMX SFTP User Guide An example of the email that will be sent is as follows: Subject: EBMX Deliver Failure Notice (SFTP_Retry) An EBMX message destined for your server has exhausted a set of pre-defined retry attempts and has been archived. Relevant information regarding the failed transmission: Sender: EBMX Receiver: tpid Doctype: FTP_ACTIVE_RETRY Date/time: 2001-07-26:10:07:43.21 Tracking ID: 6319 To request a re-transmission, forward this email to ebusdesk@chrysler.com Messages are retained for a maximum of 14 days then removed from the system. If you have not requested a re-transmission during that period, it is your responsibility to contact the source application for the data. Please review your system and network to find and fix reasons the message could not be delivered. Further questions or issues should be addressed to the Chrysler Help Desk at 1- 800-332-9978. Please have the trouble ticket routed to EBMX. Thank you Upon receipt of the email above, the trading partner must contact the EBMX support desk to have the message re-transmitted. EBMX support personnel will make no further attempt to ensure that the message is delivered to the trading partner. It is the responsibility of the trading partner to ensure that this message is delivered. 05/25/2011 13 Chrysler
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