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S O C I A L N E T WO R K A N A L Y S I S : C H E M I S T R Y D a w n w a s th e l e a d i n g e x p e r t i n th e c h e m i s tr y d e p a r tm e n t e v e n th o u g h h e r p r i m a r y r o l e i s i n a d m i n i s tr a t i o n . H e r h i g h e s t s c o r e w a s i n th e a d m i n i s tr a t i v e q u e r y a r e a . T h i s s h o w s th a t l a b o r a t o r y te c h n i c i a n s a r e u ti l i z i n g D a w n f o r h e r o p e r a ti o n s k n o w l e d g e o f a d m i n i s tr a t i v e i s s u e s . B r i d g e t r e c e i v e d th e h i g h e s t s c o r e i n th e o f te c h n i c a l q u e r y c a te g o r y . L a b o r a t o r y te c h n i c i a n s h a v e c l e a r l y i d e n ti f i e d th a t B r i d g e t i s th e k e y p e r s o n to g o to i n th e d e p a r tm e n t w h e n a te c h n i c a l q u e s ti o n a r i s e s . B u t th i s d a ta a l s o s h o w s s h e i s th e o n l y p e r s o n to g o to f o r te c h n i c a l q u e r i e s a n d s u g g e s ts th a t th e l a b s h o u l d i m p r o v e th e p r o c e s s k n o w l e d g e a m o n g s t a l l e m p l o y e e s i n th e l a b . T h i s w i l l i n s u r e th a t m o r e th a n o n e p e r s o n i s a k e y e x p e r t i n th e d e p a r tm e n t B r a d l e y w a s o b s e r v e d o n m u l ti p l e o c c a s i o n s to b e a k e y e l e m e n t i n th e c h e m i s tr y d e p a r tm e n t a n d a c r o s s th e l a b . B r a d l e y r e c e i v e d th e h i g h e s t s c o r e i n th e s p e c i m e n l o c a ti o n c a te g o r y . T h i s c o u l d b e a t t r i b u t e d to tw o th i n g s . 1 ) H i s s p a ti a l l o c a ti o n i n th e l a b , i n z o n e 2 w h e r e h e d e a l s w i th s p e c i m e n s e n d o u ts o r 2 ) I t c o u l d b e a t t r i b u t e d to h i s p r o c e s s k n o w l e d g e w h i c h a l l o w s h i m to e f f i c i e n tl y l o c a te s p e c i m e n s i n a n d a r o u n d th e l a b . A l l i s o n r e c e i v e d a h i g h s c o r e o f 7 i n th e a d m i n i s tr a t i v e a r e a e v e n th o u g h h e r p o s i ti o n i s c o r e l a b m a n a g e r . I t m a k e s u s w o n d e r w h y s h e i s n ‟ t g e t t i n g m o r e te c h n i c a l q u e r i e s . I s i t d u e to h e r l o c a ti o n ? O r d o e s B r i d g e t h a v e e n o u g h e x p e r ti s e to a n s w e r th e te c h n i c a l q u e s ti o n s s o l a b o r a to r y te c h n i c i a n s d o n ‟ t h a v e to g o to A l l i s o n f o r th e s e q u e s ti o n s . 44
1 SOCIAL NETWORK ANALYSIS: HEMATOLOGY 7 6 5 4 6 6 4 1 Hematology SocialNetwork Analysis 3 4 2 2 4 1 + 2 2 0 T Dawn Cornwall Allison Elaine Johnson Janice Wetzel 5 1 4 •Work Validation Administrative Query Specimen Location •Technical Query Schonfeld 45
Page 1 and 2: CAYUGA MEDICAL CENTER LABORATORY P
Page 4 and 5: EXECUTIVE SUMMARY H e a l t h c a r
Page 6 and 7: BACKGROUND What is a “culture of
Page 8 and 9: BACKGROUND F ro m th e p re v i o u
Page 10 and 11: BACKGROUND T h i s s ys te m s a p
Page 12 and 13: BACKGROUND T h i s p o i n ts to th
Page 14 and 15: METHODOLOGY 1.4
Page 16 and 17: METHODOLOGY Communication observati
Page 18 and 19: RESEARCH PROTOCOL T h e c o m m un
Page 20: OBSERVATION TOOL ANALYSES 20
Page 23 and 24: S O U R C E S O F C O M M U N I C A
Page 25 and 26: S O U R C E S O F C O M M U N I C A
Page 27 and 28: T I M E B Y T Y P E O F C O M M U N
Page 29 and 30: T I M E B Y T Y P E O F C O M M U N
Page 31 and 32: REASON FOR TYPE OF COMMUNICATION: R
Page 33 and 34: REASON FOR TYPE OF COMMUNICATION: 3
Page 35: REASON FOR TYPE OF COMMUNICATION: R
Page 38 and 39: R E A S O N F O R T Y P E O F C O M
Page 40 and 41: P R O X I M I T Y O F C O M M U N I
Page 42: R E A S O N F O R C O M M U N I C A
Page 45 and 46: 12 11 10 2 8 1 8 Accession Social N
Page 47: 2 1 0 T Dawn Cornwall Bridget Munso
Page 51 and 52: C O M M U N I C A T I O N : P R E F
Page 53 and 54: CONCLUSION 49
Page 55 and 56: G O I N G F O R WA R D : T H E R O
Page 57 and 58: 0 w 1 Communication Recording Instr

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