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WO R K S C I T E D K o h n , L . T . , C o r r i g a n , J . , & D o n a l d s o n , M . S . (2 0 0 0 ) . T o E r r i s H u m a n : . W a s h i n g t o n , D . C . : N a t i o n a l A c a d e m y P r e s s . L e a p e , L . (2 0 0 9 ) . E r r o r s i n M e d i c i n e . C l i n i c a C h i m i c a A c t a , 2 - 5 . P l e b a n i , M . (2 0 0 6 ) . E r r o r s i n c l i n i c a l l a b o r a t o r i e s o r e r r o r s i n l a b o r a t o r y m e d i c i n e ? C l i n i c a l C h e m i s t r y L a b o r a t o r y M e d i c i n e , 7 5 0 - 759 . V a z i r a n i , S . , H a y s , R . , S h a p i r o , M . , & C o w a n , M . (2 0 0 5 ) . E f f e c t o f a M u l t i d i s c i p l i n a r y I n t e r v e n t i o n o n C o m m u n i c a t i o n a n d C o l l a b o r a t i o n A m o n g P h y s i c i a n s a n d N u r s e s . A m e r i c a n J o u r n a l o f C r i t i c a l C a r e , 7 1 - 77. 52
0 w 1 Communication Recording Instrument Observer:__ _ 6 What part of the processIs the specimen In? Date: _ Registration 1 Duration (In seconds) _ 2 Between Whom Initiator: _ Recipient: _ 3 Location: (Use reoiplentlocatlon) Accession - Zone 1 Zone 2 Zone 3 Hematology - Zone 1 Zone 2 Zone 3 Zone 4 Chemistry - Zone 1 Zone 2 Zone 3 Zone4 _ 4 What was the proximity of the person to whom the question was asked? Same zone Different Zone Different department (Record departments) 5 What Is the communication about? Locating a specimen Validation of work Technical Query Administrative query Work frustrations Personal communication • Other _ - Delivery to Core lab Analysis Results N/A 7. What was the source of the question? Lack of 'Best Practices' Lack or training or knowledge Bottle neck Teamwork necessity • Other _ 8. Was the communication helpfulto the person who Initiated It? Yes No N/A 9. Did the communication result Into a positive outcome? -I -I - 0 () 0 z - () )> z 0 CJJ (./) Yes No N/A m Notes. _ < )> z -I 0 0 I z m 0 )> --o --o - X . • •
Page 1 and 2:
CAYUGA MEDICAL CENTER LABORATORY P
Page 4 and 5:
EXECUTIVE SUMMARY H e a l t h c a r
Page 6 and 7: BACKGROUND What is a “culture of
Page 8 and 9: BACKGROUND F ro m th e p re v i o u
Page 10 and 11: BACKGROUND T h i s s ys te m s a p
Page 12 and 13: BACKGROUND T h i s p o i n ts to th
Page 14 and 15: METHODOLOGY 1.4
Page 16 and 17: METHODOLOGY Communication observati
Page 18 and 19: RESEARCH PROTOCOL T h e c o m m un
Page 20: OBSERVATION TOOL ANALYSES 20
Page 23 and 24: S O U R C E S O F C O M M U N I C A
Page 25 and 26: S O U R C E S O F C O M M U N I C A
Page 27 and 28: T I M E B Y T Y P E O F C O M M U N
Page 29 and 30: T I M E B Y T Y P E O F C O M M U N
Page 31 and 32: REASON FOR TYPE OF COMMUNICATION: R
Page 33 and 34: REASON FOR TYPE OF COMMUNICATION: 3
Page 35: REASON FOR TYPE OF COMMUNICATION: R
Page 38 and 39: R E A S O N F O R T Y P E O F C O M
Page 40 and 41: P R O X I M I T Y O F C O M M U N I
Page 42: R E A S O N F O R C O M M U N I C A
Page 45 and 46: 12 11 10 2 8 1 8 Accession Social N
Page 47 and 48: 2 1 0 T Dawn Cornwall Bridget Munso
Page 49 and 50: 1 SOCIAL NETWORK ANALYSIS: HEMATOLO
Page 51 and 52: C O M M U N I C A T I O N : P R E F
Page 53 and 54: CONCLUSION 49
Page 55: G O I N G F O R WA R D : T H E R O
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The Laboratory

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