CHAPTER What Is Conflict Resolution?
CHAPTER What Is Conflict Resolution?
CHAPTER What Is Conflict Resolution?
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Phases of Confl ict<br />
WHAT IS CONFLICT RESOLUTION? ➜<br />
All of the phrases in this book follow a four-step process to handle<br />
confl ict:<br />
1. Understand the issue<br />
2. Set a vision<br />
3. Explore alternatives<br />
4. Agree on action<br />
Following this simple structure increases your success in confl ict<br />
situations. With that said, it is hard to always follow it perfectly.<br />
It is meant as a guideline to address the key aspects of confl ict<br />
situations.<br />
Each of these four steps is further outlined below:<br />
Understand the <strong>Is</strong>sue<br />
Framing the beginning of the conversation as an opportunity<br />
to understand the issue, rather than as a fi ght or argument, will<br />
make it easier to begin the resolution process. Here are the key<br />
elements of this step:<br />
■ Ask for a meeting: Before speaking with the person with<br />
whom you have a confl ict, ask for a meeting. It is always best<br />
if you and your colleague can focus on the issue without being<br />
disturbed. You may also want to prepare so you can handle the<br />
meeting eff ectively.<br />
9
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