Annual Report 2010-2011 - Western Australian Museum

Western Australian Museum ANNUAL REPORT 2010/2011
visitoR RAtinGs of GeneRAl exHiBitions July 2010 – June 2011
General
exhibitions
rating
82
2010–11
total
(n=2,781)
perth Maritime
shipwreck
Galleries
Albany Geraldton
Kalgoorlie-
Boulder
Any Dissatisfied 7% 15% 7% 6% 9% 4% 4%
Neither 3% 3% 4% 4% 8% 0% 1%
Satisfied 31% 32% 35% 32% 30% 19% 26%
Very Satisfied 55% 45% 51% 55% 49% 71% 67%
Not applicable 4% 5% 3% 3% 4% 6% 2%
visitoR RAtinGs of GeneRAl exHiBitions July 2009 – June 2010
General
exhibitions
rating
2009–10
total
(n=1,712)
perth Maritime
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shipwreck
Galleries
Albany Geraldton
Kalgoorlie-
Boulder
Poor 0% 0% 0% 0% 1% 0% 0%
Average 2% 3% 1% 0% 8% 0% 1%
Good 31% 41% 32% 24% 64% 20% 23%
Excellent 63% 46% 62% 73% 26% 79% 72%
Not applicable 4% 10% 5% 3% 1% 1% 4%
Please note that a new survey method and instrument were used to collect this data in 2010/1011. Therefore, caution should be
exercised in comparing data from 2009/2010 and 2010/2011 and inferring any significant change in performance as a consequence.
Where significant and consistent changes have been recorded across all sites it is likely that these are largely the result of the new
methodology. These changes were made to obtain a more accurate measure of actual visitor satisfaction.