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Trend Micro Endpoint Encryption 3.1.3 Administrator's Guide
1-18
Self Help
Use Self Help to authenticate when users have forgotten their credentials. Self Help
requires users to respond with answers to predefined personal challenge questions. Self
Help can also be used instead of fixed password or other authentication methods.
Important
PolicyServer must be configured to allow Self Help authentication. For more information,
see Understanding Policies on page 3-1.
WARNING!
A maximum of six questions can display to endpoint clients. Do not create more than six
questions in PolicyServer, or users will be unable to log on.
Remote Help
Use Remote Help when a user is locked out of an endpoint client after too many failed
logon attempts or when the period between the last PolicyServer synchronization has
been too long.
Within each application’s policies, set the action to Remote Authentication.
TABLE 1-14. Policies Affecting Remote Help Authentication
POLICY DESCRIPTION
Login > Account Lockout Period The number of days that a device can not
communicate with PolicyServer before
Account Lockout Action is called.
Login > Account Lockout Action The action taken when the length of time in
Account Lockout Actions include: erase,
remote authentication.
Login > Failed Login Attempts
Allowed
The number of failed login attempts allowed
before executing the action defined in Device
Locked