Dr Jennifer King (F) - University of Sheffield

University Health Service
Dr Jennifer King (F)
Medical Director
MB, ChB, DObstRCOG
Dr Alison James (F)
Deputy Director
BSc, MB, BS, DCH, DRCOG, MRCGP
Dr Bernadette D’Mello (F)
MB, ChB
Dr Cynthia Das (F)
MB, ChB, BSc(Hon), DFFP, MRCGP
Dr Praveen Devineni (M)
MBBS, MRCGP, DCH
Dr Michael Jakubovic (M)
MB, ChB, MSC, MRCGP, MFPHM
Dr Kim Portlock (F)
MB, ChB, MRCGP, DFFP
Dr Hassan Soltani (M)
MB, ChB
Dr Naomi Whitt (F)
MB, ChB, MRCGP, DFFP, DRCOG
Dr Mary Wren (F)
MB, ChB, FP Cert

Appointments with Doctors & Nurses
We aim to offer appointments on the day of your choosing, though your
practitioner of choice may not be immediately available. Please book your
appointment online, via interactive TV, by telephone (automated or manual)
or by calling in at the Practice. Please note that not all appointments are
available on-line. Appointments may be booked in advance.
Please remember to cancel any appointment you are unable to keep.
You can also do this by using the above methods.
Please try to see the same Doctor or Nurse for any one illness.
During Term During Vacation
Monday 9 – 5.45 9 – 4.40
Tuesday 9 – 5.45 9 – 4.40
Wednesday 9 – 5.45 9 – 4.40
Thursday 9 – 5.45 9 – 4.40
Friday 9 – 4.45 9 – 4.40
Some lunchtime appointments are available and may be booked on-line.
Office Hours
During Term During Vacation
Monday – Thursday 8.45 – 6.00 Monday – Friday 8.45 – 5.00
Friday – 8.45 – 5.00
A text reminder will be sent to you 24 hours prior to your appointment if it was
booked in advance.
Interpreter Services
Interpreters can be booked in advance. Please discuss your requirements with
reception staff or a nurse or doctor.
Nurse Practitioners and Practice Nurses
The Practice Nurses run surgeries every day. They liaise very closely with the
Doctors so can refer patients to them as appropriate. They deal with a wide
range of problems including:-routine smears, foreign travel advice and
vaccinations, general health issues, asthma, management of wounds and injuries,
ear syringing, wart treatment, emergency contraception, follow-up for other
contraceptive services, male/female sexual health, Chlamydia screening, eating
disorders and minor ailments.
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The following Clinics and Services
are offered:-
Asthma Clinic: Appointments available Monday – Friday
Diabetes Clinic: Alternate Wednesday and Thursday afternoons 2.00pm – 4.40pm
Minor Ailments:
Nurse Practitioners, who are able to prescribe for minor ailments, are available
for telephone advice Monday-Friday between 08.45 and 10am. Appointments
are also available throughout the day.
Travel Clinics: Monday - Friday
Travel appointments are available throughout the year with the nursing staff.
It is important that you submit the travel questionnaire at least 48 hours
prior to your 1st appointment. This can be downloaded from
www.sheffield.ac.uk/health, or obtained from our reception and sent to the
University Health Service. Please ensure that your 1st appointment is at least 8
weeks before your departure and bring with you any record of your
immunisations. The University Health Service is a certified Yellow Fever Centre.
Please note that payment should be made via the University on-line store prior
to vaccinations being given. www.shef.ac.uk/health/information/charges
Payment will include a £5 administration charge for non NHS items of service.
Male Sexual Health Advice:
Clinics are held each week with our male Nurse Practitioner or, if you prefer,
you can see a male doctor. Appointments are available on-line.
Female Sexual Health
These clinics are run by our female practice nurses. Appointments are available
Monday – Friday.
• Contraceptive Pill Clinic
Doctors and Practice Nurses are available to discuss contraception and
give advice on all aspects of sexual health. To discuss a new method of
contraception, please make a routine appointment with a Doctor or our
Nurse Practitioner. To renew your current method, you may consult one of
the Practice Nurses.
• Emergency Contraception
The emergency contraceptive pill is used to prevent pregnancy after
unprotected intercourse. It is best taken and most effective within the first
24 hours but can be taken up to 72 hours after sex. A prescription can be
obtained from the practice nurses. It is also free of charge at the Walk
in Centre and Family Planning Clinics or may be purchased over the
counter at pharmacies. | 2 |

• Cervical Smears (female patients)
It is recommended that all women over the age of 25 have a regular
cervical smear test. This can be undertaken at any time when you are not
bleeding. We also offer routine chlamydia screening at this test. Please
make a 20 minute appointment with a female Nurse.
Chaperones
If you would like a chaperone during your consultation/examination, please ask
at reception.
Pregnancy and maternal health
If you are planning a family or are pregnant, please see a doctor and visit our
website for helpful information and advice.
Eating Disorders
We run an eating disorders clinic at the practice each Tuesday and Thursday
throughout the year. New patients may self refer and can book an initial
appointment at reception. Clinics are held on Tuesday and Thursday between
9.00am and 4.00pm.
Treatment for Warts
Liquid nitrogen treatment for warts (and other lesions) is available in the
practice on Tuesdays and Thursdays – after 10am.
Minor Operations
Several of the doctors perform minor surgery at the practice. Please make an
appointment to discuss this with a doctor.
Phlebotomy Service
This is provided by the Practice Health Care Assistant.
Pharmacist-Led Clinics
Some clinics are led by the Pharmacist from Weldricks. These will include
consultations for asthma review, malaria prescribing, acne and the oral
contraceptive pill. The reception staff will make the necessary arrangements.
Prescriptions
Please allow 48hrs for collection. Prescriptions which have not been collected
by 5pm on a Friday evening, are lodged at the weekend with Weldrick’s
Pharmacy (below the Practice) on Glossop Road - and may be collected and/or
dispensed from there on a Saturday morning before 1pm. Tel 0114 2761321.
Prescriptions not dispensed will be returned to the surgery.
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Medicals
As medicals required for travel, employment or leisure are not provided by the
NHS, there is a charge for these services. Details of fees are available at
Reception and on our website.
The University Counselling Service
Tel 22 24 134 Hours 9.00 - 12.30 & 2.00 - 5.00pm in term time. Hours may vary
during vacation.
The University Counselling Service, situated at 36 Wilkinson Street, offers a
free of charge, confidential service to all members of the University community.
It provides an opportunity to think and talk, in confidence, about difficulties,
experiences, feelings, fears, thoughts anxieties and problems that may be
concerning you now or have done in the past.
For more information, please see the University web pages.
The University Disability and Dyslexia Service
Tel: 22 21 303. This service is located in the Alfred Denny Building on the
University Campus. See website for further details.
Compliments or Complaints
We are always trying to improve our service to our patients and welcome any
constructive feedback. If you would like to comment on our staff or services,
please use the Patient View feedback form on our web page or the comments
and suggestions box in our waiting room. If you need to make a complaint,
please speak to any of the practice staff. Written complaints should be
addressed to the Practice Manager. Copies of the practice complaints
procedure are available from reception.
Compliments are also welcome as these can be affirming to members of staff
or team involved and be used to inform good practice.
Alternatively, you can contact the Complaints Manager at
the Sheffield Primary Care Trust.
Corporate Business Manager, 722 Prince of Wales Road, Darnall, Sheffield S9 4EU
Tel: 0114 305 1000
You can get help on making a complaint from the
Independent Complaint and Advocacy Service
www.dh.gov.uk/en
Patient Advice & Liaison Service
www.pals.nhs.uk
Parliamentary & Health Service Ombudsman
www.ombudsman.org.uk | 4 |

Welcome to Sheffield. The University Health Service is an
NHS, PMS General Practice (10 Doctors working in
partnership), which offers full GP services to all students at
the University of Sheffield if they choose to register, and
their dependents (if they live within the practice boundary -
see map inside).
Practice Staff Name
Practice Manager Christine Franklin
Assistant Practice Manager Michelle Cawkwell
Medical Secretary Kerry Ball
Medical Secretary Corrie Percival
Health Informatics
Rachel Mardlin
Medical Records Summariser
Dr Shredevi Gopi-Firth
MD, GDip (Psychology)
Clerical Data & IT Support
Andrew Green
Cathy Atkinson
Reception Office Manager
Gina Down
Reception Staff
Hayley Brooks
Janet Gossan
Andrew Green
Louise Hawkins
Adele Betts
Jill Spencer
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Pat Timmins
Roxanne Tavarwisa
Johan Lindley
Health Care Assistant
Sue Westgate
BA (Hons) HE Dip Health & Social
Care, Cert Smoking Cessation
Adviser. Phlebotomist.
Nurse Practitioners
Mark Slack (Nurse Manager)
MA, BA (Hons), RN, RMN, Dip
Asthma, Foundation Sexual Health,
Nurse Prescriber
Rosanne Jones
M.Med Sci, BA (Hons) RGN, Nurse
Prescriber
Practice Nurses
Kate Booth
BA Health & Social Care
RGN, FP Cert, Cert Counselling,
Cert CBT

All consultations are confidential. Information will not be
given to anyone without your express permission. However,
please be aware that in order to provide you with the best
clinical care, information may be passed to other healthcare
staff involved in your care.
Practice Nurses (Continued)
Emma de Chenu RN, H Dip
Emergency Nursing
Teresa Dodds
BA (Hons), PGCE, RGN, TESOL
Rachel Hardy
BA (Hons),RGN, RSCN, RHV, Dip
Asthma, Foundation Sexual Health
Margaret Jubb
MMed Sci, BA (Hons),RN, Smoking
Cessation Adviser
Brenda Preece RGN
Barbara Wild LLB, RN
Eating Disorders Nurse
Specialists
Helen Root RGN, FP cert
Kate Booth
BA Health & Social Care
RGN, FP Cert, Cert Counselling
Cert CBT
Health Visitors
(For care of babies and children
under 5)
A health visitor attends on alternate
Thursdays throughout the year
1.30 – 2.30pm for drop-in or booked
appointments. Please visit our website
for more information on baby and child
health care.
Physiotherapists
Physiotherapy services are provided
by CarePlus. Please see website for
details.
Midwife
Please see our web pages for a list of
current midwives.
Mental Health Worker
Julian Davis RMN
Katie Bocking
IAPT Worker
Vinnie White
IAPT Worker
Psychotherapists
Mark Wilson
RMN BA (Hons) Adult Behavioural
Psychotherapy
Helen McDonald
MSc Dip Cognitive Behavioural
Psychotherapy
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Out of Hours Services Nights,
Weekends & Bank Holidays
Phone: 22 22 100 (24 HOURS)
Overnight, at weekends and on public holidays, a doctor is always on call for
emergencies – to give advice or visit as appropriate. As we use the Out of Hours
Collaborative, it will not be a University Health Service Doctor who deals with
your call. Calls will be answered by Local Care Direct then transferred to the GP
Collaborative where all calls will be triaged by a Doctor. When appropriate, the
Out of Hours Collaborative may ask you to attend their surgery premises at
The Northern General or arrange to visit you, as appropriate.
Alternatively, you may phone NHS Direct on 0845 46 47, who will help you to
determine the service you require. Phone or visit the Sheffield GP Health
Centre on Broad lane (0114 241 2700) which is open until 10pm daily.
REPEAT PRESCRIPTIONS 48 HOURS NOTICE REQUIRED
To order a repeat prescription you can:
• Use your UHS PIN to access Patient.co.uk and request on-line
• Phone 22 22 100 (24hrs) to access the voice mail option.
• Return the right hand side of your prescription to Reception.
• Complete the repeat prescription request form on our web pages.
• Ask at the reception desk
TEST RESULTS + ADVICE LINE
Phone: 22 (22 111)
Please allow 7-10 days for results
Term time: Results 1.00 – 2.00pm Advice: 2.00 – 3.00pm.
Vacation: Results & Advice 2.00 – 3.00pm.
The Practice Nurse or GP will confirm with you your agreement to receive
some results by SMS text.
Nurse Practitioner Advice & Appointments for minor ailments.
Phone: 22 (22 100) between 8.45am and 10.15am.
(Please select the appropriate voicemail option). An appointment will be
arranged if required.
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Advice and Information
Meningitis and Meningococcal Disease www.Meningitis-Trust.Org.Uk
Many of you coming to University will have been vaccinated against Meningitis C.
For those who have not, vaccination is free and is available at the University
Health Service.
Meningitis is inflammation of the tissues that cover the brain and spinal cord.
It can be caused by bacteria or viruses. Bacterial meningitis is the most serious
form and is most usually caused by the meningococcal bug. This bug can also
cause blood poisoning (septicaemia). Although these illnesses are rare, they are
serious and need treatment. Symptoms of meningitis include:- headache, fever,
vomiting, stiff neck and dislike of bright lights. Symptoms of meningococcal
septicaemia include:- fever, cold hands and feet, muscle and joint pains,
drowsiness and a rash. Symptoms can appear in any order and not everyone
gets all these symptoms. Meningococcal septicaemia can occur with or without
meningitis. Someone with meningitis or septicaemia will usually become ill very
rapidly. CONTACT YOUR DOCTOR IF YOU ARE CONCERNED ABOUT SOMEONE
WHO IS ILL, particularly if their condition is deteriorating.
ASK YOUR FRIENDS TO KEEP AN EYE ON YOU IF YOU ARE STAYING IN BED
WITH FLU LIKE SYMPTOMS AND CONTACT A DOCTOR IF YOU ARE WORRIED.
Rights and Responsibilities
All medical records are strictly confidential and information will not be given to
anyone without your express permission. However, from time to time, the
Primary Care Trust performs an audit for which medical records are made
available and patients’ written consent is sought.
You may also view your medical record or obtain a copy. Any copies requested
are charged for. A Request to View Medical Records form is available on the
UHS web pages. If for any reason you wish to view your Medical Record, please
complete, sign and return this form to the Reception Office Manager, Mrs Gina
Down who will contact you to make the necessary arrangements.
For requests for information from your medical record, please allow 7 days
notice.
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Practice Boundary for Dependents
| 9 |

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Patients are asked to keep appointments or cancel in good time if necessary.
Patients who habitually do not attend their appointments, may be asked to
leave the Practice. Patients who are violent or abusive to staff or other patients
will be excluded from the Practice List. The Practice has a written policy for the
removal of patients from the List.
NHS Registration
REGISTRATION usually takes place during Intro/Freshers’ Week, prior to the
first week of the first semester. Registration with the University Health Service
is open to all students registered with the University who have a Sheffield
address, and their partners and children, who live within the boundary detailed
in this leaflet.
At Registration, if an NHS number is provided, you will be issued with YOUR PIN
NUMBER to access the on-line appointment system. Students who do not have
an NHS number (ie new international students) please call at reception,
approximately 6 weeks after registration, by which time the NHS number
should have been issued to the University Health Service.
New patients registering at other times, please go to the UHS web site and
follow the Registration Instructions.
The NHS Direct Self Help Guide is available on the NHS Direct web site.
This will help you manage self-limiting, minor illnesses (see web addresses).
PLEASE ENSURE THAT YOU KEEP US INFORMED OF YOUR CURRENT,
SHEFFIELD ADDRESS & CURRENT TELEPHONE NUMBER & THAT YOU LET US
KNOW WHEN YOU MOVE AWAY FROM SHEFFIELD OR LEAVE THE UK.
Non NHS charges
The Practice charges for Non NHS provision of services including most travel
vaccinations. Current charges are:-
• Available at reception
• Displayed on the waiting room notice board
• Available on the UHS web pages
Infomation on how to pay on-line is available on our webpage:
www.sheffield.ac.uk/health
Disabled Access
The Practice at 53 Gell Street has a disabled ramp accessed via the car park.
In addition there is a lift to the upper floor.
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Home Visits
If you feel very unwell, please telephone the practice for advice before 10.30am.
A Doctor or Nurse will discuss your symptoms with you and arrange for a
doctor to visit if necessary. However, if at all possible, we prefer to see patients
at the surgery where full investigation and treatment facilities are available.
If you become ill later in the day, please try to telephone before 5.00pm.
Contacting the GP by Phone
Patients needing to speak to a doctor should contact reception and the
necessary arrangements with be made. The GP will telephone you back at a
convenient time.
Sickness Absence
University regulations only require a Doctor’s certificate for continuous
absence of more than 7 days, or in the case of exams, extension to work
deadlines or recurrent illness. Please complete the special circumstances form
available from the Student Services Information Desk (SIDS) in the Union, or
on line at www.sheffield.ac.uk/health. If you are ill during an examination,
you must see a Doctor or Nurse Practitioner the same day.
The University Health Service Doctors hold a PMS Contract
with Sheffield Primary Care Trust at:
Corporate Business Manager
722 Prince of Wales Road
Darnall
Sheffield
S9 4EU
Tel: 0114 305 1000
Details of Primary Medical Services in Sheffield may be
obtained from:
NHS Sheffield
722 Prince of Wales Road
Darnall
Sheffield
S9 4EU
Tel: 0114 305 1000
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The NHS for International Students
The NHS and how is works can seem very complicated if you have never had to
use the system before.
In the first place you are only eligible to use the NHS if you are:
• An EU Student
• A non-EU student on a course lasting more than six months
• A non-EU student from a country with a reciprocal arrangement with the
United Kingdom.
See our web pages for details of these countries or visit the department of
health web site:
www.dh.gov.uk/policyandguidance/international/OverseasVisitors
What does NHS registration entitle you to?
• Free consultation with your doctor (General Practitioner)
• Free hospital treatment in Accident & Emergency
• Free hospital treatment if your doctor recommends it
• Free contraception services
• Free maternity care
Screencasts
We have created a series of screencasts to help you understand the services
we offer. These can be accessed at www.sheffield.ac.uk/health
| 13 |

What will you be asked to pay for?
Any medication the doctor prescribes for you*. Currently there is a standard
charge of £7.40 for all prescription drugs.
Any dental treatment within the NHS scheme. You are expected to pay a
percentage of the fee (if you see an NHS dentist)
The cost of eye tests and glasses or contact lenses.
• you may be entitled to free prescriptions – ask at reception for more
information
PLEASE NOTE
You are only permitted to be registered with one general practitioner at any
time.
Information for International students here for less than six months or
overseas visitors to the UK is available from reception or from the department
of Health web site: www.dh.gov.uk/
Dental Care
The UHS is not able to offer dental services and patients should consult a
dentist for dental pain.
To find a local dentist contact NHS direct 0845 46 47 www.nhsdirect.nhs.uk
| 14 |

Useful Web Addresses
www.sheffield.ac.uk/health/information
(for appointments, on line forms for change of address, travel vaccinations,
repeat prescriptions, and sickness absence). We recommend that you
familiarise yourself with the UHS web site for further information about the
Health Service. The web site is regularly updated with news and current
issues-eg-flu pandemic
www.patient.co.uk
for appointments
http://twitter.com/sheffieldUHS
Sign up to be part of the UHS twitter
www.nhsdirect.nhs.uk
For health advice and reassurance 24hrs a day, 365 days a year
www.expertpatients.co.uk
www.sheffieldsexualhealth.nhs.uk
www.fpa.org.uk
(for family planning advice & information)
www.studenthealth.co.uk
www.sheffield.ac.uk/counselling
www.ad.rhul.ac.uk/counselling/virtualleaflets.html
(for mental health issues)
www.sheffield.nhs.uk
(for information about local NHS services and Your Guide to
Local Health Services)
Further links can be found on our web pages www.sheffield.ac.uk/health
www.dh.gov.uk/en
Independent Complaint and Advocacy Service
www.pals.nhs.uk
Patient Advice & Liaison Service
www.ombudsman.org.uk
Parliamentary & Health Service Ombudsman
| 15 |

Useful Addresses, Telephone
Numbers
Reception - The University Health Service 22 22 100
Doctor 24 hours 22 22 100
Test Results & Advice 22 22 111
1 – 3pm term time 2 – 3pm vacation
Health Visitor 255 9494
Royal Hallamshire Hospital
Glossop Road, Sheffield S10 2JF
271 1900
• Minor Injuries Unit 271 2071
• GU Medicine Clinic
Free confidential sexual health advice
276 6928
• Eye Casualty 8.30 - 5.00pm 271 2495
NHS Direct 24 hours 0845 46 47
Northern General Hospital
Herries Road, Sheffield S5 7AU
243 43 43
• Accident & Emergency
Weston Park Hospital
Whitham Road, Sheffield, S10 2JS
226 5000
Children’s Hospital
Western Bank, Sheffield, S10 2TH
271 7000
Central Health Clinic
1, Mulberry Street, Sheffield, S1PJ
Confidential contraceptive advice
271 8840
University Counselling Service
36 Wilkinson Street, Sheffield, S10 2GB
222 4134
Primary Care Trust
722 Prince of Wales Road, Darnall, Sheffield S9 4EU
305 1000
Sheffield GP Health Centre/Walk-in Centre
Rockingham House, Broad Lane, Sheffield S1 3PB
Open evening and weekends until 10pm
241 2700
Emergency Services Police, Fire, Ambulance 999/112
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Notes

The University Health Service
is a department of the University
of Sheffield, Firth Court,
Western Bank, Sheffield S10 2TN.
Telephone:
0114 22 22 000
The UHS Address:
Health Centre, 53 Gell Street,
Sheffield S3 7QP
Telephone:
0114 22 22 100
Fax:
0114 22 22 123
Email:
health.service@sheffield.ac.uk
(excluding medical enquiries)
Web:
www.sheffield.ac.uk/health
August 2011
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