EA Technologies - Managing the PI System in Real Time - OSIsoft
EA Technologies - Managing the PI System in Real Time - OSIsoft
EA Technologies - Managing the PI System in Real Time - OSIsoft
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<strong>EA</strong> <strong>Technologies</strong> – <strong>Manag<strong>in</strong>g</strong><br />
your <strong>PI</strong> <strong>System</strong> <strong>in</strong> <strong>Real</strong> <strong>Time</strong><br />
Frank Gasparro – Center of Excellence<br />
John Stawiarski – Center of Excellence<br />
Brian McMorrow – Network Operations Center Manager<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Why monitor?
Picture yourself on a beach…<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
1000 miles away, your OPC Interface goes<br />
down, and you are los<strong>in</strong>g data…<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Don’t Panic Yet…<br />
Because you have<br />
Managed <strong>PI</strong><br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
We will identify <strong>the</strong> issue:<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Access your system remotely…<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
And get your data flow<strong>in</strong>g aga<strong>in</strong>…<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
So you can worry about more<br />
important th<strong>in</strong>gs…<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Why Remote Monitor<strong>in</strong>g?<br />
• We can support you<br />
wherever you are<br />
• We can support your <strong>PI</strong><br />
<strong>System</strong> wherever it is<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Who Supports You
NOC Support<br />
The Network Operat<strong>in</strong>g Center (NOC) is an<br />
extension of our exist<strong>in</strong>g Support team:<br />
• Global 24x7 follow-<strong>the</strong>-sun coverage<br />
• Support Centers <strong>in</strong>:<br />
• North America, Asia-Pacific, Europe &<br />
Middle East<br />
• Up to 5 Dedicated NOC Support Eng<strong>in</strong>eers 24<br />
hours a day, 7 days a week<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Follow-<strong>the</strong>-Sun Support Centers<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Who We Are<br />
• Highly-Tra<strong>in</strong>ed <strong>OSIsoft</strong> Tech Support Eng<strong>in</strong>eers<br />
• Depend on our Support Eng<strong>in</strong>eers to supplement many <strong>PI</strong><br />
Adm<strong>in</strong> functions for problem resolution and troubleshoot<strong>in</strong>g<br />
• 1 advanced level of support. 1 degree of separation between<br />
support and development (no outsourc<strong>in</strong>g…you get an <strong>OSIsoft</strong><br />
employee)<br />
• 65+ Support Eng<strong>in</strong>eers located <strong>in</strong> 8 global offices<br />
• Mult-l<strong>in</strong>gual Support Staff<br />
– English, Spanish, Portuguese, French, Mandar<strong>in</strong>, German,<br />
Czech, Slovak, Polish, Russian, Arabic…to name a few<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Scalability
• 50+ Enterprise Customers with Active<br />
Monitor<strong>in</strong>g<br />
• 400+ Monitored <strong>PI</strong> <strong>System</strong>s<br />
• 1500+ Monitored Mach<strong>in</strong>es<br />
• 8500+ Monitored Interface Instances<br />
• 15+% of <strong>OSIsoft</strong> Support Cases Daily<br />
– Over 5,000 Cases Handled <strong>in</strong> 2009<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Issues Detected by Managed <strong>PI</strong><br />
6000<br />
5000<br />
4000<br />
3000<br />
2000<br />
1000<br />
0<br />
2006 2007 2008 2009<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Breakdown of Issues Detected<br />
Interface<br />
55%<br />
<strong>System</strong> Hardware<br />
5%<br />
Network /<br />
Communication<br />
20%<br />
<strong>PI</strong> Server<br />
20%<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
2010: Streaml<strong>in</strong><strong>in</strong>g <strong>the</strong> Process<br />
• Standardization of NOC Support Procedures<br />
for all customers<br />
• <strong>System</strong>-Generated Email Templates to provide<br />
a consistent message from all support centers<br />
• Send<strong>in</strong>g notifications to distribution lists<br />
preferred<br />
• Consistent, reliable support experience<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Remote Access
Remote Access Options<br />
Tier 1 Attended<br />
• Customer <strong>in</strong>itiates and participates <strong>in</strong><br />
<strong>the</strong> session<br />
Tier 2 Unattended<br />
• NOC <strong>in</strong>itiates <strong>the</strong> session<br />
• Customer may or may not participate<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
<strong>OSIsoft</strong> Remote Access Solution<br />
• Authorization and Au<strong>the</strong>ntication<br />
– <strong>OSIsoft</strong> provides detailed <strong>in</strong>formation on who accessed systems<br />
– Customers always ma<strong>in</strong>ta<strong>in</strong> and manage au<strong>the</strong>ntication via<br />
W<strong>in</strong>dows permissions<br />
• Transparency and Audit<strong>in</strong>g<br />
– On demand Onl<strong>in</strong>e reports<br />
– Every Session is recorded without exception<br />
– Exportable<br />
• Viruses and Malware<br />
– Proxy Solution<br />
• Configuration<br />
– No configuration simple self manag<strong>in</strong>g software client<br />
• Response <strong>Time</strong><br />
– Qualified Eng<strong>in</strong>eers can respond to <strong>PI</strong> related issues quickly<br />
– Ability to ga<strong>the</strong>r more detailed <strong>in</strong>formation or to take action<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
We can support you wherever you are<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Managed <strong>PI</strong> Monitor<strong>in</strong>g<br />
Technology
What is m<strong>PI</strong> monitor<strong>in</strong>g?<br />
• Service only offered to Enterprise Agreement (<strong>EA</strong>)<br />
Customers<br />
• Provide a mechanism to identify <strong>PI</strong> <strong>System</strong> performance<br />
or component outages<br />
– Via <strong>in</strong>stalled tools on <strong>PI</strong> <strong>System</strong><br />
– Monitor<strong>in</strong>g by <strong>OSIsoft</strong>’s Network Operations Center (NOC)<br />
• Capture performance statistics to determ<strong>in</strong>e long-term<br />
health trends of <strong>the</strong> <strong>PI</strong> <strong>System</strong><br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
What Does m<strong>PI</strong> Monitor?<br />
• <strong>PI</strong> <strong>System</strong> Availability<br />
– Successful communication between a <strong>PI</strong> <strong>System</strong> and <strong>OSIsoft</strong> NOC<br />
• <strong>PI</strong> Server Health<br />
– Overall <strong>PI</strong> Server Health State<br />
– Overall Health of each <strong>in</strong>dividual <strong>PI</strong> Server Subsystem<br />
– Operat<strong>in</strong>g <strong>System</strong> CPU Utilization<br />
– Disk Space Conditions<br />
– Run-away memory usage<br />
– Synchronization Status of a <strong>PI</strong> HA Collective<br />
– Communication Status among members of a <strong>PI</strong> Collective<br />
• Layered Products<br />
– Availability of <strong>the</strong> layered product<br />
• Interfaces on <strong>PI</strong> Servers<br />
– Send<strong>in</strong>g data to <strong>the</strong> <strong>PI</strong> Server<br />
– <strong>PI</strong> Interfaces are runn<strong>in</strong>g properly<br />
• Interface Server Availability<br />
– Successful communication between <strong>PI</strong>NS node and <strong>the</strong> <strong>PI</strong> Server<br />
• Interface Health<br />
– Send<strong>in</strong>g data to <strong>the</strong> <strong>PI</strong> Server<br />
– <strong>PI</strong> Interfaces are runn<strong>in</strong>g properly<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
m<strong>PI</strong> Features<br />
• Several functional components comprise Managed <strong>PI</strong> 2.2<br />
– <strong>PI</strong> Diagnostics Service (PDS)<br />
• The Diagnostics Service collects <strong>in</strong>formation from <strong>in</strong>dividual managed nodes<br />
– <strong>PI</strong> Diagnostics Manager (PDM)<br />
• The <strong>PI</strong> Diagnostics Manager aggregates this <strong>in</strong>formation and sends it to <strong>the</strong> NOC<br />
– <strong>PI</strong> Diagnostics Client (PDC)<br />
• Configures both <strong>the</strong> <strong>PI</strong> Diagnostics Service and <strong>the</strong> <strong>PI</strong> Diagnostics Manager<br />
• No longer requires stor<strong>in</strong>g performance data <strong>in</strong> <strong>PI</strong> po<strong>in</strong>ts<br />
• Supports send<strong>in</strong>g performance data to <strong>the</strong> NOC via <strong>PI</strong> Agent<br />
• PDM function does not need to be <strong>in</strong>stalled on a <strong>PI</strong> Server<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
A Change <strong>in</strong> Methodology<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
What’s New <strong>in</strong> m<strong>PI</strong> 2.2<br />
• The <strong>PI</strong> Diagnostics Service has been<br />
enhanced to collect additional performance<br />
metrics<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
What’s New <strong>in</strong> m<strong>PI</strong> 2.2<br />
• The <strong>PI</strong> Diagnostics Service has been<br />
enhanced to collect better <strong>in</strong>ventory<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
m<strong>PI</strong> Communication<br />
Technology
Common Customer m<strong>PI</strong><br />
Deployment Problems<br />
• Dependence on corporate email system<br />
• Data encryption requirements<br />
• Little time for manag<strong>in</strong>g software updates<br />
• Difficulty <strong>in</strong> implement<strong>in</strong>g new technology<br />
due to environment complexity<br />
• Difficulty <strong>in</strong> configur<strong>in</strong>g software<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
What is <strong>the</strong> <strong>PI</strong> Agent?<br />
The <strong>PI</strong> Agent is a dedicated management<br />
and communication channel, for <strong>PI</strong> <strong>System</strong>s,<br />
for <strong>the</strong> purpose of ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g <strong>the</strong> <strong>PI</strong> <strong>System</strong><br />
and provid<strong>in</strong>g performance data to <strong>OSIsoft</strong>.<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
<strong>PI</strong> Agent Features & Benefits<br />
• <strong>PI</strong> Agents communicate data<br />
securely over <strong>the</strong> web<br />
– Dedicated m<strong>PI</strong> Communications<br />
– Encrypted Payloads<br />
– Cross-l<strong>in</strong>k Architecture<br />
• <strong>PI</strong> Agents are self ma<strong>in</strong>ta<strong>in</strong><strong>in</strong>g<br />
• <strong>PI</strong> Agents enable future self<br />
manag<strong>in</strong>g technologies<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
<strong>PI</strong> Agent Deployment<br />
Scenarios
Managed <strong>PI</strong> Communication - Legacy<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Managed <strong>PI</strong> Communication - Secured<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Managed <strong>PI</strong> 2.2 – <strong>PI</strong> Agent Direct<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Managed <strong>PI</strong> with <strong>PI</strong> Agent Crossl<strong>in</strong>k<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Deployment Best<br />
Practices
<strong>PI</strong> Agent Deployment Best<br />
Practices<br />
• Use <strong>the</strong> <strong>PI</strong> Agent for m<strong>PI</strong><br />
Communication<br />
• All sites should have a connection<br />
to <strong>OSIsoft</strong><br />
• No more than 5 <strong>PI</strong> Agents should<br />
connect to any one <strong>PI</strong> Agent<br />
• Keep <strong>the</strong> layers flat<br />
• Create multiple data paths if<br />
possible<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Questions<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
To Learn More About <strong>the</strong> <strong>EA</strong><br />
Room: Imperial B<br />
• Imperial B – Tuesday 3:30 – 4:30<br />
– <strong>Manag<strong>in</strong>g</strong> your <strong>PI</strong> <strong>System</strong> <strong>in</strong> <strong>Real</strong> <strong>Time</strong><br />
• Imperial B – Tuesday 5:00 – 6:00<br />
– The <strong>EA</strong> Extranet 2010 – Customer Communications Software<br />
• Imperial B – Tuesday 6:00 – 7:00<br />
– The Value of Managed Services and Managed Software<br />
• Imperial B – Wednesday 8:00 – 8:50<br />
– Extend<strong>in</strong>g Customer Support Via Enterprise Services<br />
• Imperial B – Wednesday 9:10 – 10:00<br />
– Ga<strong>in</strong><strong>in</strong>g More Value from Your Enterprise Agreement<br />
© Copyright 2010, <strong>OSIsoft</strong> LLC. All rights reserved.
Thank you<br />
© Copyright 2010 <strong>OSIsoft</strong>, LLC., 777 Davis St., San Leandro, CA 94577
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