Customer View Issue 1, 2010 - Ericsson

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apid Rollout CUSTOMER PROfILE Turkcell started its operations in February 1994, marking the beginning of GSM-based mobile communication in Turkey. Since then, it has continuously expanded its variety of services, improved quality levels and as a result increased its number of subscribers. 3G rollout marked the next phase in Turkcell’s evolution. Now with more than 35.4 million subscribers the operator leads the market in Turkey and is the third largest GSM operator in Europe in terms of subscriber numbers. Turkcell is the only Turkish company to be listed in both the New York Stock Exchange and the Istanbul Stock Exchange. Website: www.turkcell.com/en 12 > Ericsson Customer View Issue 1, 2010 Turkcell is one of three operators in the Turkish market and when 3G licenses were first awarded in Turkey in November 2008, all three operators applied for a license. As part of the licensing agreement the operators had just three months to launch services to the market. The official launch date was finally set as 31st July 2009 and the race was on. Turkcell’s challenge was to evolve its network as fast as possible to meet the deadline of the licensing agreement and to beat its competitors. Ericsson’s Network Rollout services played an important role in enabling this. Turkcell and Ericsson exceeded the initial target of 1,480 sites with a rollout of 2,000 sites in just four months. As a result, when the time came for the countrywide launch Turkcell was able to make a head start, implementing 20 percent more sites than its closest competitor and launching 3G services across all of Turkey’s 81 cities. The network is one of the first full HSPA+ enabled mobile broadband networks in the world and Turkcell now boasts the best 3G services in the country with speeds of 21 Mbps in the downlink and 5.76 Mbps in the uplink. Facing fierce competition Due to regulatory restrictions, the operators were not allowed to take on any new subscriptions in advance of the launch date. Neither could they simply convert existing GSM subscribers to 3G subscribers as each individual had to proactively apply for a 3G agreement. As a result the three operators had to work hard to attract consumers to their networks. Competition was high but backed up by the widest coverage, fastest network and an extensive marketing campaign, Turkcell was able to attract the majority of subscribers
By partnering with Ericsson we have been able to gain proven market leadership in the 3G domain.” Cihan Nazmi Biyikli, Radio Network Division Head, Turkcell, Turkey
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Page 3 and 4: SAVING TIME SAVING MONEY Optimus, P
Page 5 and 6: We can get customers up and running
Page 7 and 8: REMOTE REACH Revisiting Brazilian o
Page 9 and 10: Ericsson’s expertise and the prox
Page 11: THE RACE IS ON Turkcell launches 3G
Page 15 and 16: GLOBAL REACH GLOBAL CONTROL Text Me
Page 17 and 18: Ericsson IPX WERE chosen because th
Page 19 and 20: CUSTOMER UPDATES Bharti Airtel expa

Customer View Issue 1, 2010 - Ericsson

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