The Use of Technology in Microfinance - Fondazione Giordano Dell ...

Page 16
Use independent reviews, where available, such as those available at the CGAP Information
Systems Services (http://www.cgap.org/iss_site/) to get basic information about a possible product.
CGAP also have some useful additional information on evaluating and implementing change in an
MIS : http://www.cgap.org/gm/document-1.9.5064/IS_Implementation_Guidelines[1].pdf
3.3.5.Make final recommendation and obtain management decision
Get team to agree on one product and make a formal recommendation to management.
The 10 key questions that senior management of a financial institution should be able to answer
while considering investing in technology:
1 - Why is the technology being implemented?
2 - What are the alternatives considered?
3 - What are the criteria and processes that were used to select this particular technology
and vendor?
4 - What returns can be expected?
5 - What are the requirements to implement the technology?
6 - What are the cost implications of implementing the particular technology?
7 - What are the steps required to change key business processes and ensure full advantage
of the new technology?
8 - What is the vendor’s capacity to provide technical support?
9 - What quantitative benefits do we expect to realize during the pilot project and once it is
complete?
10 - What investments need to be made to make the pilot project successful and what will be
the consequence of rejecting the proposal?
The Use of Technology in Microfinance